SUBMIT A COMPLAINT

eDreamsdeceptive advertising. not giving a full refund.

1
T Jul 23, 2019

Reference: [protected]
I noticed on my credit card statement today that For my Flights & accom, I have been charged in US dollars when this was never advertised. Even my confirmation does not state the $ amount is in US dollars & not Australian. DECEPTIVE!!!
Then when I made a complaint and asked for a refund, I have been told that the Garuda flights are non refundable. Again - no mention that the flights were non refundable during the booking process.
Full Refund has been requested.
I want a full refund immediately onto my credit card.

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