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1.9 130 Reviews

Ryanair Complaints Summary

27 Resolved
93 Unresolved
Our verdict: When using services from Ryanair with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Ryanair reviews & complaints 130

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12:38 pm EST
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Ryanair service whilst ill

After queuing in a long line, at Fuerteventura airport, to put my case in the hold..I unfortunately felt very faint..I have a long term chronic illness anyway so I told the Ryanair check in girl Rebeka...she phoned for assistance and a wheelchair. In the meantime she saw my case was over the required limit, which I accept was an oversight on my part. Whilst in the wheelchair I was taken over to the Ryanair office to pay €70, I was abandoned there for approximately 20 min as the staff didn't see Mr behind the customers being dealt with. I had not been given water and felt dehydrated. I was frightened I was going to collapse but Ryanair managed to take my money. I managed to get onto the plane where staff were pleasant but lackadaisical. They told me twice that assistance would be waiting at the other end..of course it wasn't. .I walked passed the cabin crew with a bag and not one offered to help me down the stairs to alight the plane. ..It was a very unpleasant and traumatic experience. I will never fly with them again and would recommend people fly with alternative airlines.

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11:42 am EST

Ryanair car reservation

I have booked a car reservation in Italy via Ryanair (ref. IT838551800) and when I was going to take the car, they (GoldCar) told me that my credit card was not accepted. So I have been for 2 weeks without a car that I already paid!
I have to call my relatives to take me from the airport, ... very embarassing!
So I ask You for refund for a car rental that I haven't used, but I already have paid, with the credit card that has not been accepted by the car renter.

Pasquale Piccinno

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6:21 am EDT
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Ryanair refund amount retained on credit card

Ref: refund amount retained on credit card.
Car Hire Voucher booking number ES779644400.
The Damage Refund Insurance Policy G001ROUES779644400/18.08.2017
Contrato [protected]/12.09.2017.
PIRLOAGA SORIN
The problem is that the total amount paid does not correspond to the amounts provided in the rental agreement and the insurance policy.
1.The Car Hire Voucher booking number ES779644400, at Payment is specified:
Total cost : 66.27 eur
Payment received : 112.69 ron ( 24.64 euro)
Payable at counter : 41.63 eur
2.The Damage Refund Insurance Policy G001ROUES779644400/18.08.2017 is specified
Total amount : 170.32 ron ( aprox 37 euro)
Total amount to be paid : 66.27eur + 37 eur = 103.27 eur
The amount of 61.69 eur was retained on the credit card on 18/8/2017, explanation CARHIRE IE 61.69 EUR.
We paid amount of 108.57 eur at the counter, Contrato [protected]/12.09.2017.
Total amount actually paid : 61.69 eur + 108.57 eur = 170.26 eur.
From the calculation, I understand that the initially retained amount of € 66.99 is to be refunded.

My complaint was made also because the type of car stipulated in the contract was not respected, which caused unpleasantness, not just the attitude of the employee.
I look forward to your point of view on these issues.
Customers service GOLDCAR respond: REF GAP Comentario : 1424801 / Bono Agencia: ES779644400 ae
(The cover that you purchased with the intermediary agency is a private agreement between you and Cartrawler therefore Goldcar haven’t resposability about that.)

Sorin Pirloaga( [protected]@yahoo.com)

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2:54 am EDT

Ryanair flight brussels dublin cancelled last monday the 18th september

Our clients had their brussels dublin cancelled with ryanair, they had tio buy tickets on Aer Lingus and are expecting refund of those tickets

Booking Reference: 2HDHS2

Date: 15 September 2017

MISS AGNIESZKA SROKA

Thank you for booking your flight with Aer Lingus.

This is your booking confirmation, passenger itinerary and receipt email. Please review the passport and visa information before travel.

Passenger(s)
MISS AGNIESZKA SROKA
MR NEIL DURRANCE
Flight EI0631 - Mon 18 Sep 2017
Departs: Brussels (BRU) 10:10
Arrives: Dublin-Terminal 2 (DUB) 11:00
Status: K/Economy Class CONFIRMED
Operated By: Aer Lingus
Seats: Book seat selection

Bags: Book bags

Other Information
Frequent Flyer No: [protected]
Where applicable you will receive separate booking confirmation emails for third party bookings.

New checked bag policy for flights within Europe effective December 2013

Applications for tax refunds are subject to an administration fee. Details on Passenger Information, Fees and Baggage Allowances >>

Ticket Numbers Issue Date
[protected]-[protected] 15SEP
Details Fare p.p. Taxes & Charges Total
2 Adult(s): EUR 149.99 EUR 44.00 EUR 387.98
Total Amount EUR 387.98

Admin Fee: EUR 16.00
TOTAL EUR 403.98

The ''Total'' figure above is a cumulative amount applicable to your booking reference to date and is not in addition to what you paid for your original booking. Please note this does not apply if you have only held your booking using Pricelock or Deposit payment options.
Last Payment Visa

Restrictions/Endorsements
NO RFND/CHG FEE APPLIES
CXL BY FLT DT OR NO VALUE

Advance Passenger Information (API)
Travel to the USA, Canada, Spain, Portugal, Czech Republic, Turkey and the UAE require the compulsory provision of Advance Passenger Information. If you have not already, please add API to your booking here.

Electronic System for Travel Authorization
In addition to adding API information to your booking, all passengers travelling to the USA under the Visa Waiver Programme (VWP) must now apply to travel under the VWP online.

If you have purchased insurance full details of your insurance policy will be emailed to your email address from Allianz Global Assistance. If you do not receive it or have any queries regarding your policy, please contact Allianz Global Assistance Customer Service. Their contact details can be found via Plan & Book > Travel Insurance link on aerlingus.com.

New Checked Baggage Policy for flights within Europe
You can now choose from 4 bag products to suit your travel needs, book today and save on airport baggage rates.
More Information

Cleared for Arrival to the USA
All flights to the USA now pre-clear US Customs and Immigration in Terminal 2 (Dublin) or Shannon airport before departure.
More Information

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Book flights, check-in, view flight status or check for travel alerts, its all on the new Aer Lingus app.
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Ensure you sit together
If you want to ensure you sit together, or need some extra legroom at our exit rows, then
Choose your seats now from just €5 on shorthaul flights.

Aer Lingus Gift Vouchers available online
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6:04 pm EDT
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Ryanair return flight to lanzarote 4th to 18th august 2017 booking reference: rmr1fl email: [protected]@btinternet.com

On the 7th July 2017 I made an enquiry/search for a return flight from East Midlands UK to Lanzarote from the 4th to the 18th August 2017, for my 15 year old son and myself.5
The system came back with the price £216.28 with RyanAir which I selected and I added cancellation insurance of £15 making the total £231.28. There were other flights offered at over £500 but it stressed the RyanAir one was by far the cheapest and being honest, it was by far! However, what was not made clear, at this point, was the the fact that the offer was a one way flight only and at no time did the system clarify this was the case. I booked it and paid the full balance and then went to the trip adviser site to book my accommodation which I had reserved but had not confirmed, as I wasn't sure I could get a flight. I now left both sites eDreams and Trip Advisor as my bookings were safe and my holiday fully paid for, or so I thought. I was going to return later to firm up other matters such as transfers, insuance and baggage as well as check in.
I received my ticket and confirmation previous but I did not care to look at it then because I was not ready to deal with all the other matters.
When I later returned to do the other matters after a prompt from RyanAir to check in. I discovered that I in fact got a one way ticket so I thought I was going mad! Once I thought about what had happened and recalled the chain of events that evening, when I searched and made that booking, I then realised and remembered how I was mis led. As far as I am concerned, what had taken place was a very underhanded method of phycological "ram marketing" where I was hurried into taking that price which was labled as the cheapest and in red print along side at the same moment was a statement saying only a few seats remain at that price! Obviously I took that option but as I say only found out later it was a single ticket. I tried to get redress by contacting customer services to no avail they kept coming back with under that booking reference and email address they could only find a one way booking, OBVIOUSLY! I contacted your supervisor/manager who promised to email me her name and reply address, together with a link to this complaint site but nothing ever arrived. In the meantime I had to secure a return flight which I have done directly with RyanAir.
You will have gathered, by now, that I am far from satisfied and that I intend to escalate my complaint to receive full satisfaction, as I do not apprciate your under handed methods

Michael J Fedeczko

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8:36 am EDT

Ryanair extremely bad customer service

I left my purse on a flight from Rome on Tuesday, 2nd May. As soon as I got off the plane I went to Ryan air customer service desk, where I was handed a piece of paper with contact details for first flight - the company that handle lost property.

I emailed them with a complete description and contents - DVLA licence was also inside my purse - no reply 48 hrs later. Took me a whole morning to get thru to them on the phone - the phone just rang on and on - only to have to repeat everything again which I had wrote in the email to a lady with a strong accent who I had trouble communicating with!

I was told to ring back the next day - I rang back again at 14.15 from work and promptly received a pre recorded message to say that the office was now closed - but the opening hours message says Mon- Fri 9.00am to 300.pm! It has been a total nightmare.

The lady at the customer service desk at Stanstead was unhelpful and didn't really care about my dilemma. I am extremely upset about the whole thing and disgusted with first flight who have messed me about like nobodies business!

Will I get my purse back - I don't think so as I can't even talk to them. I shall not be flying with Ryan Air again.

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7:23 pm EDT
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Ryanair overcharged

I made reservations for flights with cheap air for chania crete on Ryanair. My flight from U.S. was delayed I had insurance and I notified cheap air about rescheduling my flights they charged me 177 euros and cancelled all my flights. Which I did not discover until my sister and I tried to pick up our boarding passes in Athens airport. I had to pay an additional 400 euros to get on the airplane to get flights to chania an back I have copies of all receipts an turned them over to fraud department.

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3:38 am EST

Ryanair rude and impolite employees

I used RyanAir many times and up until now I didn't had any issues with them. But my recent RyanAir experience was terrible and I doubt that I'll ever use this airline again. I had an issue with my check in luggage and I was expecting them to help me. But RyanAir employees were very rude and impolite with me. I was treated terribly!
My luggage was too heavy and I wanted to take out some things and give them to my friend who was there with me. But they did not allow me to get my luggage! They said that I have to pay extra for overweight and that's the only way out. They did not give me any chances! What is the meaning of this? RyanAir used to be great but not anymore.

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3:28 pm EST

Ryanair flight attendant took/stole our coat left on board

30/10/2016 - FR2829 - Tarragona to Charleroi
We left our coat (silver puffa with fur collar) on board and shortly realised after, we couldn't return to go and get it as they are one way doors. A friend (who didnt know it was my coat) of ours was the last to leave the plane and he was offered it. therefore one of the plane crew must have taken it as no other passenger took it. We had to report to the police. we are very disappointed in this company as it should have been handed to lost and found.

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11:32 pm EDT

Ryanair terrible!

I'm very disappointed with RyanAir and will never use them again! They almost ruined my flight. They said that my had luggage was to big so I was not able to take it with me on board. But it was not big! Some other passengers had even bigger bags and no one told nothing to them. So I had to call my brother, and ask some airport employees to find my brother and give my bag to him. The whole thing was a mess, it was a complete nightmare! The worst flight I've ever had!

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1:36 am EDT

Ryanair lost property

Left a coat on a Ryanair flight from Dublin and realised within 5 minutes. The Ryanir staff on the checkin desks didnt know where to direct me so I went to 'Lost Proprty' - after 15 minutes they directed me to a phone number - which I've called several times to finally be told they dont have my coat - yet it was definitely on that plane.

Having looked at this website there are a litany of complaints about Ryanair's lost property process, describing exactly the same issue, going back over years.

It is evident that Ryanair just dont give a monkey's about lost proprty - and probably see this as a way for their low paid staff to supplement their income.

Another reason to avoid Ryanair whenever possible.

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Gaia.
, GB
Jan 11, 2017 11:11 am EST

I agree, I had exactly the same experience but with a mobile phone. I know that it's my responsabily non to leave stuff on the plane but it is also true that the flight was delayed by more than 3 hr and landed at 1.30am. I was completely exhausted. People should learn to be more honest! I am sure sooner or later they will receive the same treatment!

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2:48 pm EDT

Ryanair glasgow prestwick to alicante 25/09/2016

I have travelled with Ryanair since they started operating and always found them ok and not had any problems, my complaint is not a complaint about there service but about the behavior of there passengers on some of there flights the flight my family had on Sunday the 25/09/2016 prestwick to alicante was horrendous with around a dozen foul mouthed agressive abusive both male and female 35 to 40 year old drunken louts threatening mostly elderly passengers, the stewardess girls had no chance of confronting them as the louts were far to drunk to even know they were staff or passengers, they were drinking vodka out of litre bottles bought from duty free on top of the alcohol they had consumed at the airport.now I know this could happen with any airline and at any airport but it's now time to ban alcohol sales at airports including duty free and also every passenger should take a breath test before they allowed on the flight...Ryanair and other major airlines will have the power to make the airports alcohol free and would make your staff and there passengers enjoy the experience of flying again instead of being a nightmare.

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8:03 am EDT
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Ryanair lost property

On the 29th of August 2016, I had lost my car keys (with a please remove before flight red label) on a Ryanair flight. I have called the Stansted lost and found multiple times, with no answer the first two days! Despite calling within their office hours! When I eventually got an answer I was told nothing has been handed in with no additional advice or reassurance. I know my keys were on that aircraft, I was informed that they would be handed in on the return flight and yet nearly I've still heard nothing. It is just utterly disgusting that an airline can't even safely return things to lost and found. I don't know whether its pure laziness on the staffs behalf or whether they believe they would actually achieve something from a pair of car keys?! This is not the first time Ryanair have done this, as a few of my friends have experienced the same with their lost belongings. I would just like my keys back as they have prominent recognizable features.

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Update by Anniepadda
Sep 10, 2016 3:45 pm EDT

Hi there, the keys were with me on the seat in the aircraft. Unfortunately I was extremely tired and forgot the keys on my seat. Upon realisation I rushed back to the aircraft and was not allowed access back on board. Later I was informed that the keys would be handed in on the return flight. They possess a "remove before flight" red keyring and a hi vis key ring. They are very noticable and recognisable.

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4:47 am EDT
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Ryanair luggage extra charge by ryanair even though I had paid for it in advance

We have been made to pay again for the luggage by Ryanair even though We had prepaid via eDreams. It costed us extra 82Euros and a lot of unnecessary stress.
We were made to pay and then were told to request our funds back from eDreams.
how much does one charge for unnecessary stress caused to me and my family?

Our itinerary number [protected].
Departure
15:35 Mon, 1 Aug Brindisi (Italy) - Papola Casale (BDS) Ryanair

FR 4977 Ryanair

Arrival
17:40 Mon, 1 Aug London (United Kingdom) - Stansted (STN)

We would like a full refund of unnecessary charges as well as a resolution for the stress caused.

Kind regards
PR

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eDreams_en.
eDreams_en.
London, GB
Aug 02, 2016 6:48 am EDT
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HI Prama,

Thank you for your feedback as for indicating your booking reference.

We would be happy to check your booking and to provide with our findings via e-mail registered at time of booking on-line.

Please accept our apologies in advance.

Warm regards,
Nicole - eDreams

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1:46 am EST

Ryanair unfair charges

On Friday 04 February my flight to Berlin (fr145)from Stansted was supposed to take off at 7.50 am and expected to land at 10.40 am.
my journey to Dutch land was to continue from Berlin to Stralsund.
My host had to pick me BERLIN Airport to the final destination. Now after waiting for more than an hour she left as she had to attend to some business.
Now with the fault of not my own had to pay for my fair to Stralsund not forgetting about all the connecting train fares. I was obviously not happy.
on my return flight I was 8 minutes late to boarding time so I was not allowed to be on the flight (fr144)6:30 am from Berlin to Stansted which I had to pay 100 euros.
Now what I don't get is its ok for Ryanair to be late and say sorry but its chargeable for me being late. I don't think this is fair and need to be heard and something done about it.
I've got all receipt of my travel which comes to about 60 euros. Thank You. Hoping to hear from you.
Nicholas Amponfi.

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11:26 am EST
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Ryanair lost property

Last night (5th Jan 2016) I left my new Samsung S6 phone on a flight from Pescara to Stansted. I know exactly where it was left; on or under the seat 3C on the aircraft. I realised it was missing just as I'd left the aircraft at which point I was not allowed back on the aircraft. I was given a slip of paper directing me to call First Flight - though they wouldn't be open until 9am the next morning. Upon calling they said they wouldn't know what they had received until 3pm that day. Upon calling at 3pm they said they hadn't found anything. and that was that. Despite desperately trying to call anyone at the terminal or airline I was told over and over there was nothing I could do and no one else I could call. I just can't understand how the process of returning my phone to me has become so convoluted and difficult! Alas if I were able to return to my seat upon realising I would have my phone. I can't think what has happened to it since I know exactly where it was. Could Ryanair elaborate on what to do next please as I'm at a complete loss? Toby BBC

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4:58 am EST

Ryanair aftershave purchased on board flight - bottle half empty when opened.

FR3173 Saturday 12th Dec 2015 11.40am flight from Lanzarote. I purchased perfume and aftershave whilst on board the flight FR3173 to East Midlands. These were gifts for my son and daughter. When we arrived home my son said that the Paco Rabanne aftershave was half full. It was very embarrassing, I have since been out and had to purchase another bottle of aftershave. As you can imagine I am totally disgusted that the aftershave had been used bu either staff or as a tester bottle. We have been Ryanair customers for many years I have always been extremely happy with the service provided however on this occassion I am very dissatisfied. Please could you either reimburse the 20 Euros or send a replacement. Please respond within 5 working days. Rachel Hutchinson 86 Brettas Park Monk Bretton Barnsley S71 1XW Tel [protected]

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8:03 am EST

Ryanair customer service

I am a frequent flyer of Ryanair. I am aware of the charges that they have, which I have always honored whenever I have had to make any changes. Today I made a change online on a booking which my family had initially booked and paid for, but in error I changed the name on the wrong flight. I immediately contacted Customer Service via their online chat service, to help me with this mistake. I asked them to change my name to another booking (Germany to Dublin) since a few minutes before I had already paid a fee of 110ers on a wrong booking/flight (Dublin to Malta). Unfortunately I was told that they could not make this change and I had to pay another 110ers again to make that change. It was a genuine mistake which was going to cost me another 110ers. It is ridiculous! It is a shockingly bad policy. Why do you have a customer service when you are not there to help the customer!

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5:50 pm EDT
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Ryanair very urgent complaint (request for 50% ticket price refund) ryanair: 26yld8‏

Very urgent complaint - request for 50% ticket price refund, pls. Attn: edreams.com departure from london (Lgw) to berlin (Sxf) , with norwegian air shuttle 26yld8 return from berlin (Sxf) to london (Stn) , with ryanair my name is afuevu ojugo. May i request please, that you urgently refund me fifty percent of my ticket fare - despite all the inconvenience i was caused at gatwick and work time lost at berlin. Secondly, because i missed the outbound flight, i am in consequence, not able to return on friday 30 / 10 / 15 as currently scheduled but on thursday 29 / 10 / 15 after 1800 hours from berlin shonefeld airport - please confirm soonest. You will recall that i missed my 3rd oct 2015 outbound flight from gatwick to berlin by just minutes, because i was being asked by norwegian airline staff to re - adjust my baggage weight contents that was slightly over the limit. I was in my view, delayed by norwegian airline check - in staff pointlessly. They eventually asked me to approach another counter to re - route my journey for the next available flight but ironically, the "alternative counter" staff declined to re - route my ticket because i had just exceeded the cut - off time of thirty minutes, they said. I explained repeatedly that i had been there at the initial check - in counter since about nineteen minutes (Well within the said cut - off time!) but they declined again, to my frustration. Please respond urgently yours faithfully a ojugo

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eDreams_en.
eDreams_en.
London, GB
Oct 22, 2015 5:59 am EDT
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Dear A Ojugo,

Please accept our apologies for the delayed response.

Unfortunately, due to the nature of LOW COST fares, your ticket could not be refunded. eDreams, acting as a thirty party, is obliged to submit terms and conditions of the airline, which are very restrictive in your case and, we regret to inform you that no refund is possible.

One of our agents will contact you shortly in case you wish to interact on this matter.

Warm regards.

Nicole - eDreams

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11:32 am EDT
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Ryanair re charge on luggage/compensation

QJCEMS // XRV77H

I submitted a complaint on 30th July this has now been dealt with and I am awaiting a refund, however due to the stress and anxiety caused with regards this, I would like to think that Opodo will provide some sort of compensation as this nonsense actually ruined my holiday and I spent 2 days in my bed on return, I suffer from breast cancer and the holiday was to help with recovery when infact it added to the stress. I look forward to hearing from you with regards this

Regards

Donna Riordan

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Opodo
Opodo
, ES
Oct 08, 2015 6:22 am EDT
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Dear Donna Riordan,

We are very sorry to hear of your unpleasant experience.

As we could verify, the luggage was confirmed, but not added to the return flight. A refund for the paid at the airport amount of 70 eur / 50.96 gbp had been processed on September 23rd via international bank transfer.

Please accept our apologies for the inconveniences.

We will contact you via e-mail in case you wish to interact on this matter.

Kind regards.

Liv - Opodo

Ryanair Customer Reviews Overview

RyanAir is a popular low-cost airline that operates across Europe. The airline has received mixed reviews from customers, with some praising its affordable prices and convenient routes, while others have criticized its customer service and additional fees.

One of the most positive aspects of RyanAir is its low prices, which make it an attractive option for budget-conscious travelers. The airline also offers a wide range of routes across Europe, making it easy to travel to popular destinations.

However, some customers have reported issues with RyanAir's customer service, including long wait times and unhelpful staff. Additionally, the airline is known for its strict baggage policies and additional fees, which can add up quickly and surprise travelers.

Overall, RyanAir is a good option for travelers looking for affordable flights across Europe. However, it's important to be aware of the airline's policies and fees before booking to avoid any surprises.
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Contact Ryanair customer service

Phone numbers

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Website

www.ryanair.com

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