eDreams
reviews and complaints

Dear Sir|Madam

This is the email number eleven that I am sending to different emails during 2 months. I need to receive an answer. I got an offer from you to have a prime version for 30 days after that while talking by phone with your agents I understand that I was charged 45 euros for the annual subscription that I DIDNT REQUEST. I want my money to be returned immediately. It is illegal to charge from the debit cards money without the acceptance of the costumer. Attached you can see the copy from my bank account that was requested by your operator in July.

Looking forward for your urgent reply
Anastasia
anastasiia.[protected]@mail.polimi.it

I booked with edreams leaving Guatemala to Boston Massachusetts they said everything worked out and then I got emails saying they couldn't charge my card but themoney was taking out then they had me leaving from Mexico and that was gonna be impossible bottom line they took my money lied that they didn't and left me with no plane back home

I have British Airways flights booked through eDreams from Johannesburg to Livingstone on Sept 26 returning to Joahannesburg on Sept 29. My booking number is [protected].
I have tried to get a refund for my booking for more than a month now with no luck.
eDreams tells me to manage my booking on their website. This site does not let you cancel - it says to contact the airline. I spoke to British Airways and they do not recognise the airline booking number given to me by eDreams. They have no record of my booking and tell me to contact eDreams as they have my money, not British Airways.
I tried the online help and you just get a chat robot who tells you to contact the airlines.
I rang eDreams UK 2 weeks ago. They said to wait until 7 DAYS before my flight!
I tried the online chat Mon Sept 14 and got a human agent Anil who said my request was to be forwarded to resolutions. Still no response.
I waited until 6 days before my flight & rang again. Now their recorded message says they only deal with you if your flight is within 48 hours and then it cuts you off.
On Sept 19, I spoke to the UK again and spoke to Priyank. He said he would upscale my request & send confirmation of our discussion via email in 30 minutes. I didn't receive the email & still no response.
I tried via Facebook and a "customer care" person asked for my booking number on Sept 19. Still no response.
My flight is now 4 days away! Still no luck in cancelling.
I need to cancel my booking and want a refund from eDreams.

My name is Mi Rae and recently I was in the process of making a purchase for two adult tickets to Queenstown on the 28th Of September but cancelled the process halfway through. But edreams took the money out of my account anyway.

I never confirmed the payment, I never received an email with a booking reference and I never was contacted.

I emailed their customer service to receive no response, had no help from their Facebook bot either. Although it did refer me to a phone number which just led to an agency which claimed to have no association with edreams.

So basically I have lost $654 which I planned to use for my parents. This is completely unacceptable and unethical.

I have tried to call your helpline but cannot get through without a booking reference.

On Friday 4th September, I booked two return flights from Manchester to Rome on 30th October - 3rd November 2020.

Two payments were taken out of my account for eDreams and Ryanair, but the booking was through your portal.

We have not received a confirmation email so I assume that the email address provided was incorrect.

The outbound flight was Jet2 and return was Ryanair.

Please help as I have no other options now and don't want to lose the flights.

Thanks

My name is mariana ramos.

I have been trying to stop receiving edreams promo emails for a while but I cannot find any unsuscribing link on those emails or either info related on the website.
I also tried to Google and it seems more people are having the same difficulties. There is no information anywhere.

Can anyone help me with this situation please?

[protected] booking ref booked by t. Mewse
Trevor.[protected]@btconnect. Com
I cancelled our 4 flights to Italy bergamo in April when Covid hit hard as we are all elderly. And still waiting for the promised refund. Our flights were for 10 September a few days time. .5 months ago and we paid for them over 7 months ago. The flights are with BA and they have acknowledged our flight but insisted we go through Edreams which I gave. Please help us resolve this.

Edreams - This is regarding reservation #[protected] made on June 21st, 2020. I haven't received a refund 3102418 of -$2, 973.75 for my cancellation yet. Please, note that this reservation was canceled on June 22 according to your 24-hour cancellation policy for this flight within a 24-hour window. Also, it was made 2 days before the actual flight. Both airlines confirm that I was not on any of their passenger lists and your booking records say that the refund was completed (see attached, I also have the entire email trace of reservation and cancellation). Its been almost 3 months now. When should I expect it?
All your emails addresses are bouncing back:
[protected]@edreams.com,
edreams.onrep.[protected]@edreams.com,
modification.[protected]@edreams.com

Hi, my flight has been cancelled on 17th of June, 2020. I have sent several tickets regarding my refund, however since 2 months noone has responded to my complaint. I received a call from an unprofessional customer service agent from edreams, who did not introduce himself and asked my credit card details, after asking some question I figured it out myself that he is actually calling from the edreams. There is no email or any kind of information from edreams so far. I do not recomment anyone to use this travel agency as they do not care about customer concerns and satisfaction at all. If there is any responsible employee or someone from customer service reading this complaint, urgently contact me from this email address: jahangir.[protected]@gmail.com

Single worst customer service ever experienced is a strong statement and not an exaggeration. By this I do not mean rude — they are polite if you can ever reach a person, but provide zero customer service. I booked a round trip international flight africa - usa and immediately saw a typo I made that must be corrected — entered first name in both first name/last name field. I was typing fast and made a mistake; one that should be easy to fix. The customer service phone line requires the flight reference number in order to connect, but it then screens all calls by flight date and hangs up if not within 7 days. Then, when within 7 days, I have spent over 15 hours on customer service hold, reached a live person 5 times, then told I need to have my call transferred to another service agent each time - resulting in no less than another 20-30 minutes on hold. Then, the live person tells me they can't make a change - only the airline can. I reported that I have spoken with the airline multiple times and have been told only the travel agency owns the booking and can make the change; that the airline can do nothing until the agency releases the booking to them. This circle has happened multiple times and talking with edreams customer service is like talking with a robotic automaton — polite, repeats the same thing over and over again, provides no help, and then asks if there is anything more they can do to help. In the meantime, the airline has cancelled my connecting flights and rebooked with multiple day layovers (where I can't stop b/c of covid restrictions). Can edreams look for a shorter connecting flight? Oh no, they can only rebook the entire flight — even though the first flight if fine and is only offered once each week and I can see from the airline that other connecting flights are available. Absolutely awful. And as I write, my flight is in two days...

I bought my ticket by edreams reference number [protected] and with it a baggage that cost 94.6gbp and then on the next day I received an email telling me they couldn't confirm my baggage with the airline and that they would refund me but it was more than one week ago, I haven't received my refund yet and I cant contact edrems... I cant call there's no email..

One of the worst experiences I had with car rental. I rented a car in Greece for about 25 euros through Edreams, which is contracted with Car Trawler. I opted for the standard rental with a fuel policy "full to full". This was also writen in my voucher. However, the car agency in Greece told me that Car trawler booked a car with a cheaper fuel category "Fuel Economy" and I had to pay 25 euros in addition! Double price at the end. I didn't rent the car and I requested my money back. After more than 1.5 month, they replied back and denied any refund.

On the 9th of July, I booked a flight for the 13th of august but due to covid issues, I have had to reschedule to end of August. I have been trying to change from the 23rd of July and today, a day prior(12th august), no progress whatsoever. I finally do some research on opodo and edreams and I do regret the decision I made.

Kindly look into this as it is above me in all ways due to visa as well as the current crisis. No one deserves this level of frustration and disappointment and conning.
Thank you,

I bought a ticket to fly with KLM, but the flight was cancelled by the company. I do not accept any voucher as reimbursement since KLM has not anymore any flight that could be useful for me. I want a total reimbursement in cash.
My reservation code is 6603795303
if you have any doubts about the rights of the passengers, you should read this:
https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm#cancellation
I have already received some negative answers from you, If I do not get the reimbursement that I am asking for, a positive answer from your side within a week, I'll contact directly the national enforcement body of my country to solve the situation.

The Flight has been cancelled due to Corona Virus and no refund have been issued from Edreams. Edreams adviced to add an application on the mobile to manage the refund. However, it is not working.
Edreans proposed some Phone numbers for customer services, but these phone numbers are no longer possible to reach.
It has been more than 3 months I requested a refund and I was promised to get money back.
No money has been returned and it is not possible any longer to contact edreams

eDreams Booking Ref: [protected]

Due to the Covid-19 pandemic our flights were cancelled. We requested vouchers to travel another time when safe and suitable for us. eDreams said they will arrange vouchers and will send to us. We told the eDreams consultant that we would like to travel in June 2021, the same time as our planned trip for 2020. On 15 June 2020 without being contacted by eDreams, we received an e-mail "Travel Document - Itinerary" "Departure : Johannesburg (JHB) 16 Jan 2021". The new travel dates were booked for flights without us being contacted and asked if the date is suitable. We cannot travel then and now we cannot get hold of eDreams by website, email or phone to tell them we cannot travel in January 2021 and that we want to travel when it is suitable for us. After hearing noting we contacted the Airline directly. The Airline replied immediately saying that on 15 June 2021 they issued credit vouchers for the full value of our airtickets. It seems to be the same day on which we received the "Travel Document" for a departure date of 16 January 2021!It seems that eDreams booked flights in January 2021 because it is much cheaper because the time of year we booked is "peak" season. By booking flights at a cheaper time of they year they can then pocket the difference rest. We cannot get in touch with eDreams no matter what we do. We want to firstly cancel the flights booked by eDreams for January 2021 and get eDreams to send us our vouchers so that we can book our flights when it is suitable to us.

Due to coronavirus, my flight to London has been canceled. I could change the date directly because it was a low cost Airlines company and so I did.

But, my return ticket from london, which was with British airways, is booked by edreams company and I can't change the date by myself. EDReams is responsible for this service.
I can't communicate with them and I suppose the money is lost. I thought I should refer it though...

Hi Edreams team,

My name is Maxime Pantaleoni, my email address is maxime.[protected]@gmail.com.
The 04.07.202 54, 99euro went of my bank account for a yearly premium account at Edreams Spain.

I am a regular user of Edreams BUT I live in Luxembourg, don't speak any Spanish and didn't consider going to Spain so the payment clearly hasn't been done by myself, but my credit card got charged for it.

Could you internally check what went wrong there?
Is someone else maybe using my credit card here?
Or did I got wrongly charged?

Thank you for your help!

They allowed me to book a flight to Queensland even though the boarder was closed
I realized such, I asked for cancellation and so far I cannot get this solved
There is nobody to talk to. I received an update that it was getting prioritized but almost 2 days later and nothing has happened.
Their AI prevents any communication attempt
This company should never be allowed to operate or at least they should warn that they have no customer service support at all when needed.

Hello!I bought a ticket throughEdreams, but the flight was cancelled worldwide due to the virus, my airline(Emirates) returned the money toEdreams, but now I have been waiting for more than 2 months for eDreams to return my money or a voucher. I need the voucher to re-book a flight for next year. Booking number: [protected]. I have also bought a policy, when buying the tickets from E-dreams.
They have sent me the following e-mail. However it is impossible to book through my trips on the app. The e-mail address does not exist anymore.

'Good news! We have been able to obtain a flexible ticket as a refund for your flight to Barcelona, flight number EK771, EK256, EK185, EK772 . A flexible ticket allows you to rebook your flight using the credit available for a date and destination of your choice.

In order to change your booking go to My Trips in our app. Download it here.'
This is the e-mail they have sent me on the17/06/2020
Could you please assist?