SUBMIT A COMPLAINT

Economy Rent a Carrental car

We reserved a car for 7/9/19 through 7/16/19. We paid in advance. Our plane was delayed leaving the Philadelphia International airport. We arrived at McCarran Las Vegas International Airport at 12:30 am 7/10/19. We called the number on our paperwork to request the Economy shuttle bus. A gentleman answered. He said the office was closed and our reservation #PRENX03A9828 had been cancelled. We were shocked! we said that we did not cancel it! He stated that it had been cancelled by Economy because we were late and the office was closed. He did not offer us the opportunity to pick up the car the next day when their office (if they have an office) reopened.
We would like an apology for the inconvenience and a total refund. So far Economy told us to go the HolidayCars, com and Holiday Cars told us to go to Economy

  • Economy Car Rentals Customer Care's Response, Aug 04, 2019

    Dear Sir/Madam,

    Thank you for contacting with us.

    This reservation was not creted through our webpage.

    In order to use our services reservations can only be created through www.economycarrentals.com

    Was your booking created through this link?

    Thank you for your kind response in advance.

    Kind regards,

    EconomyCarRentals.com

Mt
Jul 24, 2019

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