Econolodge — bugs, customer service, ammenities
I recently booked a reservation through Travelocity at the Melbourne Econolodge for Friday, June 12th. Upon arrival at 10pm we were met with a line that was out the door waiting to check in. While we were waiting in line, four separate parties who had just checked in came in complaining that there were no sheets or towels. A fifth person came in and canceled his reservations after he too found no sheets or towels in his room as well as only having one bed instead of two. After 45 minutes of waiting I finally checked in.
When I entered the room I found that not only were there no sheets or towels, but there were no drinking cups, pillowcases, or even toilette paper. Outraged, I went back to the desk which assigned me to a new room that they assured me “was 100% ready” because they “had just been there”. Upon entering the new room I found that there were no pillowcases and found two dead bed bugs in each of the two beds (our reservation was for one king). Again, I went to the desk and they said they would send pillowcases right up, not even addressing the bugs or the bed. Now, at 11:30, after waiting 20 minutes with no pillowcases I went up to the desk and demanded a refund. Bridgette at the front desk assured me she would refund the money to my card after she took care of the now much longer line of people. Completely frustrated and exhausted from the non-existence of customer service and dealing with the incompetence of the Econolodge staff, I stormed out never to return.
I have stayed at Econolodge before but I have never had such a terrible experience. To make matters worse it has been over two weeks and I have not yet been refunded my money as I was promised.
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