The complaint has been investigated and
resolved to the customer's satisfactionResolved Echo Loans now know as Financial Solution — Loan Modification
resolved to the customer's satisfaction
ECHO LOANS now known as Financial Solution, 30021 Tomas Street Suite 300, Rancho Santa Margarita, CA 92688, phone # [protected], Fax # [protected], name in charge Paul Rodriguez. In October 2008 This company call me on the phone say that they can help me modify my loans, A lady by the name of CC pick up the documents and payment information. Then next day the payment was taken from my credit card. In November i Contact them regarding the loan modifcation because i wanted to see how far a long they were
a lady by the name of Linda located the file and said that your file was just sitting there and you paid. Well Isaid that i Would like to cancel she said that we can modify your loan I did explain to the person that call over the phone and her that I did send information the the company and the said that they did not have a program or they cannot help me she still said I can help you. She send out the information and I recieve the same reply and I call and told her that she still said I can help. I call a week later she was now longer there nor the lady that pick up the documents. Every I call the message service would come onand I would leave a message now one would return my calls. I sent certifided mails now respond. I contacted the lawyer that is on the paper work and the lady Ms. Valarie Lopez, from NASO & SAMINI Law Group, said they nolonger do business with them because of their business practiceses but she will send an email to let them know that I am requseting a refund and ever since she been doing that.
I got now respond from them. One person form the company Mr. Garcia said that he will send and email to the refund department but thats all he can do, up to date I still have not been refunded $5000.00. On August 10, 2009 Mr Rodriguez, President of the company sent and email saying he have been trying to reach me but he really have not, none of my information have change. Since I got the email from him I sent him a fax and an email and still have not received a respond.