SUBMIT A COMPLAINT

ECCOecco shoes

I bought two pairs of ECCO shoes at the Karstadt in Bad Homburg (Germany). A brown pair and a black pair. Both pairs must have cost over €50 a few years ago. I have since moved to the UK.

Both are very nice shoes and use them "for best".

Unfortunately, the heel on the black pair has disintegrated while the brown pair is very much intact. The uppers on both pairs of shoes are perfect.

I think you can see this from the pictures.

I expect better from ECCO and perhaps a voucher as compensation for the black being unusable (water just comes into the black shoes now) now is in order?

John Olin
5 Jersey Close
Congleton
CW12 3TW
Cheshire
UK
Tel [protected]

ECCO
ECCO

  • Ecco Customer Care's Response, Oct 09, 2019

    Hi John,
    I have forwarded your complaint to our UK Customer Service. They will be reaching out to you soon.

    Kind Regards
    ECCO USA Consumer Customer Service.

Un
Oct 09, 2019

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