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3.5 310 Reviews

Ecco Complaints Summary

189 Resolved
121 Unresolved
Our verdict: With a good resolution rate, Ecco generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Ecco reviews & complaints 310

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2:02 pm EDT
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Ecco ecco vitrus iii

I have had these shoes a short time. I have worn them, maybe, 5 times. The rest of their life they have sat in my closet. Yesterday I put them on and as I began walking the soles began to disintegrate. Large chunks of black rubber fell off of the heels and soles of both shoes. The heels are now completely gone and one sole has a hole all the was into the foot bed. The uppers look brand new. Photo attached.

My shoemaker wants $90.00 to fix them which is about half the price I paid for them.

Want to replace them?
Refund my purchase price?
Repair them?

Please respond and let me know what you have decided.

Thank you.

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8:52 am EDT
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Ecco women wear

I bought a women wear (top) from ECCO few months ago and after just wearing 2-3 times, the backside cloth of that top started tearing out. It was impossible to wear it and hence, I took it to the ECCO shop again. The staff told me they will get it checked and revert but no one reverted for almost 2 months. Today I went to check and another staff told me they cannot do anything about it and it happened due to ironing that cloth. When I bought no one in their staff told me this nor it was mentioned on that cloth. I am very disappointed with ECCO and suggest not to buy anything from them.

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9:46 pm EDT

Ecco women's shoe 41c8385231811000650

I purchased these shoes on August 6, 2019 and one of the shoelace loops came loose. What is the best way to handle this? I do not want to drive back to the outlet mall to return them. I bought them to wear on a trip in late September where I will be doing considerable walking and am quite disappointed at this failure as Ecco is an excellent and respected brand and I normally cannot afford this quality of shoe.

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4:00 pm EDT
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Ecco shoes

I brought these new pair of ecco shoes and after wearing it once the sole and rubber started coming off and they broke. So I would like to know what am i suppose to do now am i going to get my money back or am i going to get new pair of shoes. Kindly give me a reply within 2 weeks on [protected]@gmail.com and let me know the further process for this damage.

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Update by Ramzan Vadsariya
Aug 11, 2019 9:31 pm EDT

I brought these new pair of shoes from ecco and after wearing them once or twice the sole and rubber started coming off of it. I would like to know wts the process now to get a refund or to get new pair of the same shoes as the shoes i brought couple of weeks ago has been completely of damaged. I would love for you guys to reply to this message and answer within 2 weeks as i will be going out of town.

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9:41 pm EDT
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Ecco faulty product

I purchased a pair of shoes on July 25, 2019 while visiting Orlando for a Conference. I am disappointed that I did not even get the benefit of wearing it for one day as the connecting strap is broken. The item purchased was: Ecco Felicia Black # 21651351707. (See invoice attached.) I am unable to attach a Photo of the shoe as the file is too large for this message.

Myrtle Harris
Tel: [protected]

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Melhar
, US
Oct 24, 2019 1:55 pm EDT
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I purchased the pair of shoes while visiting the US.

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Melhar
, US
Oct 25, 2019 2:47 pm EDT
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Replying to comment of Melhar

I reside in Jamaica. Email: melhar2003@yahoo.co.uk

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Melhar
, US
Oct 24, 2019 1:54 pm EDT
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No, I am not in the US.

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Melhar
, US
Oct 23, 2019 2:07 pm EDT
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Resolved? I'm just seeing this! I NEVER RECEIVED EVEN ONE CALL!
Very disappointed and angry customer!

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2:07 pm EDT
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Ecco golf shoes

Hello. I have purchased 3 pairs of Ecco shoes over the years - 2 pairs are golf shoes. I rarely wear them - the golf shoes would get worn maybe twice a year. This year, on the first time of wearing the ones pictured, I noticed one of the sections flapping as they gradually loosened and fell off. Later in the round, my entire heel completely eroded over an hour period (as pictured) and other areas completely separated from the sole.

As you can tell from the pictures, these shoes were hardly ever worn and are very well taken care of. I am completely disgusted that a top line golf shoe would have such an egregious performance failure. I could have chosen any number of, seemingly, lesser quality shoes of a competitor, but I chose Ecco because I wanted a top of the line shoe.

I am submitting this in the hope that you will seek to make this right, in some way. I hope I hear from you soon.

Frank Novio

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Update by Frank Novio
Aug 31, 2019 7:29 am EDT

This has been resolved/ Thank you ECCO for living up to your high standards!

Update by Frank Novio
Aug 07, 2019 7:23 pm EDT

Thank you for the prompt response!

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5:00 pm EDT
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Ecco boot soles have fallen apart

I bought these boots years ago.
Paid a lot for the boots as I felt that I would have them for a long time.

A year ago, one started to fall apart. Spent money for some shoe epoxy and attempted to fix. The fix worked for a while. Now the other good boot has disintegrated.
See pictures. Oops pictures wont attach as limited to 5MB

To me this appears to be a design and manufacturing issue...to have both soles fail and pull away from the boot.

I have pictures but they wont attach

Could someone in customer service help me if help is possible.
Rick
email: [protected]@pacbell.net
cell [protected]

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1:32 pm EDT
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Ecco ecco walkathon men’s oxfords

Found new looking pair of black stitched shoes at Thrift Store. In no less than wearing them just 50 steps- the soles started cracking and crumbling apart, in big chunks. The soles felt like they were made of sticky fly paper, as nearly everything on the ground was stuck to it. The uppers remained perfect. The soles by contrast... look like a dogs chew toy. I'm simply blown away(and laughing) how fast new shoes can completely destroy themselves. I'm so glad these were removed from the market. Thanks, ECCO - you just lost another customer for life. Your brand should be renamed, WRECCO...

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7:38 pm EDT
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Ecco shoes

Hello. I recently had to throw away a pair of sandals as the rubber soles fell apart and crumbled. Now i find that my Ecco shoes are falling apart. The strip moulding on both shoes is coming loose. The glue is holding but the rubber is breaking away. Very disappointing for a "quality" brand. Hope you can improve the quality of the materials you use to match the price you ask for.

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7:02 pm EDT

Ecco shoes

In the last few months I have purchased two pairs of Ecco shoes that as soon as I wore them the soles crumbled, I have also had the same thing happen to a pair of new Clark's boots. I threw the Clark's boots away as soon as I found them to be crumbling as they were making a mess of my very light coloured flooring, I thought it was just a one off occurrence, didn't even think about taking them back to the shop as I wasn't aware that this is an ongoing issue. Several months later, whilst on holiday I bought a pair of Ecco shoes ( still unaware of this issue) and again the soles crumbled, I took them back to the shop and they refunded me, they did not mention that this was an ongoing problem. I then purchased a pair of Ecco shoes from EBay, same thing happened again, again the seller refunded me. I then made some enquires and discovered that these firms are very well aware of this problem yet very little appears to be done about it other than advising people not to store the shoes. I have now checked my daughters somewhat expensive ‘nurse' shoes and they too are disintegrating. Are these firms being taken to task with regard to this?

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12:54 am EDT
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Ecco ecco golf boots - all looks like new, but soles deteriorate

Hello.
I have ecco white leather golf shoes purchased in HK, but stored in my house in thailand. Worn 2-3 times - all leather upper and even inner leather like new, bottom soles - like new, but midsoles - completely deteriorated just from storage.

How can it be - so big good brand and so poor material chosen which does not just stands in time.

I dont have POP because i did not expected such disappointing problem with ECCO material quality. I dont want to blame anything but replacement from ECCO can be good solution for me.

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3:06 pm EDT
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Ecco shoe sole quality

Good Morning,

I have been purchasing the Ecco Cross shoe for over 25 years. This last pair however is literally falling apart! They have been worn very little (as you can see by the minimal wear). Noticed a little crack on the side the other day...and by the end of the day both soles were completely falling apart. :(
I know this shoe is no longer being made, but it was by far the best/most comfortable shoe I have ever worn! Please bring it back - it has a classic, timeless design! Just bring it back with a different/better sole compound.
For now I am buying Clark shoes instead of Ecco :( since the current styles look rather orthopedic and most are only available with a tan or white sole. Bummer!

Thanks for your time,
Doug Gerth

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2:28 pm EDT
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Ecco ecco shoes 47 size heels decomposing. very embarrassing at the time. surprise.

Werte being worn at a school event for my niece and the heels hust started crumbling and by the end of the event after walking to my car and subsequent trip home, this is the result with the possibility of the material sticking to my vinyl flooring. Did not walk into any unknown substance that would have compromised the integrity of this pair of shoes. This was a semi formal occasion that I was attending

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Update by bobbyredondo
Jun 25, 2019 2:32 pm EDT

Soles disintegrated at a social event. really let down and surprised. Been a fan of ECCO and consider them to be reliable..but not now. Request repair or replacement

Update by bobbyredondo
Jun 25, 2019 2:34 pm EDT

sent this complaint on [protected]

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5:28 pm EDT
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Ecco ecco men's lhasa brogue tie oxford shoes

I purchased these shoes on 6/18/18 - ECCO Men's Lhasa Brogue Tie Oxford, Cashmere, 43 M EU (9-9.5 US) from Amazon.com Services, Inc for $152.92. One year later on 6/22/19, one shoe has developed a major split in the sole. I am 64 years old and use the shoes for business and casual occasions - the shoes have not been abused. They are in very good condition except for the split sole. I have about 5 pairs of Ecco shoes, but nothing like this has ever happened. I would like to return the shoes for repair or replacement.

Robert A. Davidson
2509A Natchez Trace
Nashville, TN 37212
[protected]@outlook.com

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6:24 am EDT

Ecco cracked soles

Dear Sir, Madam,
I was very happy with my Ecco shoes until one day from no reason at all both of my shoes soles just cracked in one moment. I wasn't near my home when it's happened and I have a long busy day ahead of me. So I have to go straight to the nearest shop to buy something instead to wear, as I cannot continue walking in my Eccos. Would I be able to get a compensation for this please? As I been wearing Eccos only for 8-9 times and can't use them anymore.

Sincerely
Ludmila Burcovschi

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3:08 am EDT
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Ecco sandals

In 2019 May I bought a pair of sandals at the mall in Porto. I have a bill to prove as well as the brand new shoes.
I have been conveniently handed out the wrong size . I wear 40 and checked with the sales girl. No explanation provided or details that size 40 was not put in my purchases. We paid the VAT as well.
I have been going on messaging to no avail.
I want the sandals for which I have taken a picture . This was when I was packing and threw out the box. On our journey back.
This tomfoolery where indian tourists are concerned will not go unnoticed.
I demand that 110 euros be returned against my bill and the shoes as well.

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6:03 am EDT

Ecco shoe soles disintegrating

Almost unusable after two weeks use : soles falling apart!
Not fit for purpose: expensive rubbish!
In New Zealand the : Consumer Guarantees Act, makes provision for such deception: either a full refund or new replacement!
How does Ecco remain in business?
Customers buy in good faith; in this case, Ecco, the seller seems happy in destroying its own credibility!
Only imbeciles shoot themselves in the foot !

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Alison Clark
, US
Sep 04, 2019 6:25 am EDT
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I bought these Ecco shoes for my husband for £80 a few months ago, he has only worn them 2 or 3 times . He wore them yesterday for a funeral and the heel has disintegrated and if you look closely at the pictures the sole is going too! I plat a lot of golf and always wear Ecco golf shoes as they are the best . I would like feedback as what to do with them and whether they can be replaced . Looking forward to a response Alison Clark

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Alison Clark
, US
Sep 04, 2019 6:15 am EDT
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I bought these pair of Ecco shoes for my husband a few months ago, he has just started wearing them, maybe worn them 2or3 times . He went to a funeral yesterday and the heel just collapsed and crumbled away ! I can’t really believe it ! Ecco, I thought made an excellent shoe, I will only wear Ecco golf shoes as they fit my feet perfectly! I don’t have the receipt, but I paid £80 for these shoes ! I will include some photos and you will see the shoes have had very little wear ! Hope to hear from you soon . Alison Clark

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9:46 pm EDT
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Ecco womens soft 7 shoe, marine, upper detaching from sole.

Carmela Briones at Ecco Baulkham Hill's won't replace like for like. The shoes have been returned, (at my expense) are defective as I have an offer of replacement, but not like for like as the marine colour "isn't in stock" - yet the shoes are available to buy on line from Ecco's own site. I own five pairs of Ecco shoes, I won't be buying anymore .
Complaint number RA1311

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3:13 pm EDT
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Ecco defective sole in golf and casual shoes

I live in Barbados and have been an ECCO loyal customer. I recently noticed that the sole on 2 shoes disintergrated; one was a golfshoe and the second one is casual shoe. I am extremely disappointed and hope Ecco will take corrective actions to compensate me for a defective product.
Thank you
My email address is ; barretto.[protected]@gmail.com.
My address is ; 3 cotton Bay close, Christ church, Barbados, BB17135

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6:03 pm EDT
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Ecco ecco shoes

I used to love wearing these Ecco shoes. Now I can't… They have split the soles and are crumbling and coming apart… they have only been used in normal wear. No running no jumping no kicking and no sports playing with them on… They were so good and so comfortable at first, but now they have just turned on most into dust! What can you do about this? Will try to attach a photo. [protected]@gmail.com

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Phone numbers

8800 444 2525 +45 74 911 625 More phone numbers

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global.ecco.com

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