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4.2 3812 Reviews

eBay Complaints Summary

164 Resolved
720 Unresolved
Our verdict: With eBay's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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eBay reviews & complaints 920

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K
7:20 pm EDT

eBay time life music great men of music series.

I have a 10 volume collection of the great men of music series on lp arriving tomorrow for my son's birthday. The item is on my son kenneth's order page with a sold sign on it. The originalprice was #36.95 and becuae I outbit someone the same item jumped to $102. I am keeping this item becuase it was bought as a birthday gift, but I will only pay the original price. I care to have the other $68 refunded immediately to my card or I will go after your company. I outbit people many times before and nothing like this has ever happened. If this is your policy now, stop it or I will never shop with you again. C. Christensen

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J
1:36 pm EDT

eBay blocked account

Ordered and paid for 4 diffrent packages.
Suddenly my account is blocked.
Almost 2 months and didnt hear a thing.

Total of almost R4000.00.

I need answers please.

Did sent info more than once and tell me i must phone ebay but number doesnt work im from south africa.

Can somebody please assist i paid for my goods.

[protected]
Jacques Du Toit.

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2:55 pm EDT

eBay payment taken but no goods

On the 25th march 2019 i ordered a pressure washer from coooolmaan item No is [protected], 3000PSI jet washer 7hp 10litre per minute petrol high pressure jet washer, order was confirmed but on the 26 th i recieved an email sayiny it could not be delivered as it had several big defects, they were going to send it back and would i like a refund, i messaged them saying yes i would like my refund, but the money had not been taken by then, however on the 27th £156.99 was taken from my account and never returned to me, i am very upset about this as i don't have much anyway but this has now left me broke, please help me get my money back, thank you Derek Macleod
[protected]@yahoo.com, tel [protected]

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P
2:31 am EDT

eBay item number: [protected]

A little while ago which I was looking on eBay, I found Item number [protected] from alexcat01 which is the original Hasbro Fashion Faces 1989 play set but someone bought it. Make someone send it back to alexcat01 and get his money back. I do not want the Vintage 1993 Wintech Pocket Fashion Designer w/ 10 rubbing plates that is from jptimes6. I want the original Hasbro Fashion Faces 1989 play set from alexcat01. Make jptimes6 close his eBay store down and allow 3***y (or whatever his name is) to send the item back to alexcat01 immediately before reselling the exact same item to a girl crazy collector who is widely known as americang_60 (a fan of girl toys).

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1:56 am EDT

eBay refunding on fake gold rings

I think there are serious problems at ebay when regular, dispute and appeal representatives cannot follow up or follow through on their own recommendation(s) and promises to get a refund on a fake gold rings sold to me and my son in December and arriving in January 2019.

My son and I purchased at least 60 gold rings from our respective store names at the time, yesteryear09 and earldube_0. When we started receiving them in January they did not look real. So I did an acid assay for 10K and 14K on them as well as soaked them in white vinegar for 24 hours which showed them to be fake gold leaving dark spots, tarnish and loss of gold. I did not know which of the 5 sellers sent which items to us as they all looked similar sent in envelopes with Chinese writing I did not know who sent what. So in order to know who sent which ring, disputes were filed as not received, and these sellers responded that they did send the ring(s) identifying them in their response and I was able to determine who sent what. I noted what I had done to determine which seller sold me what ring and noted all of this new information under each submitted dispute. I also noted that I was not sure now if it mattered that they were filed as not received instead of not as described and got no reply. 30 days go by and I'm told that because I did not ask eBay to step in and help me all of them were closed. Then after eBay read everything in my dispute, they reopened all of the cases and told me I needed to refile all of them as not as described and not to worry because we would get our refunds. So I took pictures and uploaded them to each dispute with an explanation again of what had taken place and why I was resubmitting them not as described. It took me 3 days to get this done. Then 30 days go by and they are all closed because we did not ask eBay to step in and help. I called eBay again and told them what had occurred and we were told not to worry; not that we had to call eBay again and ask them to step in to help. We had already did that and followed eBay's instructions. They were re-opened again and 30 days later we finally started receiving our refunds on items that were paid for and not as described or never received. I asked about the other disputes that were filed and why they were not accepted. I had to talk to disputes and ultimately a person by the name of Ray, a supervisor, who said he would personally re-submit all of the claims that were closed in error and I do not have to worry about anything. I should get the remainder of our refunds within 30 days. Well, wouldn't you know that all but 7 were not reimbursed to us. I explained all of this to an escalations supervisor who said they would help me with all the remaining un-reimbursed claims; those that were not yet refunded back to us were re-opened, and again I was told not to worry Ms. Dube. In 30 days if the seller does not respond you will get your refund. 30 days goes by and I am refunded everything except 4 rings on my son's account that was changed to OUR store in January findingutreasures, and 3 rings on my account yesteryear09 that is in business with my son on findingutreasures now. With Cody's help in Escalations these 4 rings were again resubmitted for a refund this time if the seller did not respond in 5 days to return the items for a refund we would get our money back. He did not respond and Cody called me back as promised with a refund on 3 of the 4 rings. He could not tell me why the fourth ring did not refund and transferred me to Appeals where I spoke with Smairalen who diligently worked on this until she found out the root cause, Case SR1-[protected]. Now I feel like everything is finally over and we received our refunds due. Smairalen will call me to let me know when to expect a refund for this item.

But then I got 3 emails sent to my yesteryear09 account, stating that 3 cases have been closed in March with no explanation, who was awarded what, what the amount is, nothing. I was perplexed as to which 3 cases these could be. So I click on SEE RETURN DETAILS and there is ID information from 1 but none of them at all recorded with any additional information as in all of the other disputes I continually updated and re-submitted the past 4 months. Here are the 3 items:
1) JEWELRY 3.29 CARAT NATURAL GARNET 14KT SOLID WHITE GOLD RINGS SIZE 8.5# has been closed, Seller Gerald Zimmerman.
2) 3.95ct Brilliant Cut Natural Pick Diamond Solid 14 KT Yellow Gold Rings 9# has been closed, Seller Gerald Zimmerman.
3) [protected] Natural Antique 3.23Carat Yellow Sapphire Rings In 14kt Solid Yellow Gold 9# has been closed, Seller cameromaul0.

I called eBay today, April 4th and spoke first to Rhodora in Escalations, who's supervisor Dee, was too busy to speak to me and asked Rhodora to tell me to file for a refund from PayPal. In other words, don't bother me, and have someone else take care of your problem. So I called back and got Ria, asked to speak with her supervisor, Mark who would not even let me speak or explain what happened. He denied everything I was trying to explain to him. I finally had to ask if he was going to let me talk because I'm a customer who is calling to get help. He said he's not going to let me explain and only take what's written on the email as truth. I replied that I would just continue my BBB complaint and include his name and his response to me in the complaint. He said he didn't care what I did. I told Mark to go to hell and hung up. I didn't tell him what I really wanted him to know about his unprofessionalism and rude behavior.

So now I am in April 2019 still trying to get a refund on 3 rings purchased from yesteryear09 account and am no further ahead after calling for 4 months, and am just now finding out that there is a possibility that these 3 items on this account were never followed up by anyone and just left in suspension for 4 months receiving closure in March 2019?

When is ebay going to take responsibility or honor their own buyer guarantee that if an item is not as described the buyer will receive a full refund? Instead my refund is prlonged month after month after month, with errors performed by multiple various representatives from ebay's general help, escalations and appeals that I am still sitting here typing yet another complaint because ebay will not do their job or acknowledge that they have a platform to follow so these kinds of problems keep occurring?!

I want my refunds on these 7 items 4 months ago. I am not going to start another process with paypal because ebay can't be responsible, ethical or professional.

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C
11:51 am EDT

eBay ebay transaction

Charles Dunn (PURCHASER)
780 Geneva Dr.
Rockwell, NC [protected]

PP ID: missie [protected]@yahoo.com / [protected]
PP Password: dunnch1939
____________________________________

SOLAR POWER WIND CHIME LIGHT HOME GARDEN OUTDOOR INDOOR DECORATION LAMP NS
Item number [protected]
Sold by nicesumer (43785)

3 - Ebay order was placed and paid ($20.18 - PAYPAL) on December 18, 2018.
10 - Ebay order was placed and paid ($94.90 - PAYPAL) on December 18, 2018.

Estimated delivery: January 15 - February 18, 2019

I received 3 SOLAR POWER WIND CHIME LIGHT HOME GARDEN OUTDOOR INDOOR DECORATION LAMP NS ($20.18) in February 2019.

I notified nicesumer (43785) via ebay that I had not received 10 SOLAR POWER WIND CHIME LIGHT HOME GARDEN OUTDOOR INDOOR DECORATION LAMP NS ($94.90).

On February 21, 2019 I received an email from 43785 stating the order would arrive 15 -20 days… which would be March 8 - 13. THE ORDER HAS NOT ARRIVED AS OF APRIL 3, 2019.

On April 3, 2019, I contacted Ebay and they referred me to PayPal for resolution.

Feel free to contact me via telephone or email.

Thank you for your assistance pertaining this matter!

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J
1:00 am EDT

eBay ebay store fees being used to charge people more

ebay just changed its policy changing all fixed price listings to good till canceled in so doing so, they can charge more to ebay store dealers, and not give sellers the ability to not renew the add when ebay says, giving no choice whether i relist or not and no notice that this was done until it has happened, i want ebay to remove this policy or face a possible class action lawsuit for changing terms of service while in a contract.

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billirvap
, US
May 10, 2019 10:11 pm EDT

I am with you. The 'new' policy of automatically relisting your expired items, and charging you a fee to relist is a total rip-off. Apparently, in a effort to bolster falling revenue from actual sales, eBay has opted to squeeze more fees from increasingly angered sellers. I shared this issue today with a dis-interested eBay customer service representative during an hour long phone call. By the way, eBay phone reps have no authority to solve anything, and continually refer to hidden supervisors in the background... you know, kind of lo, e the Wizard of Oz.

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Portia Place
, US
Apr 02, 2019 1:54 pm EDT

I just discovered the option to renew on 30 days was changed to GTC. This not only removes choice, but creates an additional burden to sellers with many listings as now we must watch and cancel before GTC kicks in. This coupled with taking a % of postage charged for the "buyers" benefit while keeping said cost is getting ridiculous. I'm actively seeking an alternative to ebay and need advice from other sellers.

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A
4:15 am EST

eBay item number 202608532750

As per my order placed on March 6, 2019, via prepaid VISA card transaction, Item number : 202608532750, I have received the below communication notifying me that the seller is not anymore on ebay and the item no longer exists.
Having already tried to contact the not anymore existenting seller (impossible to do via your ebay system)
I am left with no choice but to contact you directly.
Please note that the phone numbers on the ebay section help & contacts are not displayed and that the service is now closed. No email contact details are provided either.
My questions are therefore,
Is the item arriving as scheduled ?
If not, when will I have a refund for the non existing/missing item?
Sincerely,

On 3/7/19, no.reply@ebay.com wrote:
> [image: eBay]
> The listing you're interested in is no longer available
>
>
> Hello malala_lgjpxorz,
>
> We're writing to let you know that we've removed an item you recently won
> due to concerns with the seller's account:
> 202608532750 - DOT Motorcycle Helmet Modular Full Face Mountain Bike Helmet
> Motorbike Helmet
>
>
> Since you've already paid for the item, you don't need to do anything else.
> If your item hasn't arrived yet, it should arrive soon. If it doesn't, then
> you'll want to open a case in our Resolution Center. You can learn how to do
> this, plus find timelines for opening cases, at:
> http://pages.ebay.com/help/buy/item-not-received.html
>
> If you're unable to open a case on eBay, contact your payment service
> provider to verify the status of the payment and to request a refund or
> cancellation if needed.
>
> We wish you all the best on eBay and hope your future experiences are
> pleasant and successful. If you have questions, please click "Help &
> Contact" at the top of most eBay pages.
>
> eBay still has lots of other great deals. Go to http://www.ebay.com to shop.
> We hope to see you soon.
>
> Thanks,
>
> eBay
>
> Please don't reply to this message. It was sent from an address that doesn't
> accept incoming email.
>
>
>
> eBay Document ID: [protected]
>
> eBay is committed to your privacy. Read our user agreement and privacy
> notice. Learn how to recognize fake (spoof) emails.
>
> Copyright © 2019 eBay Inc. All Rights Reserved. Designated trademarks and
> brands are the property of their respective owners. eBay and the eBay logo
> are trademarks of eBay Inc., 2145 Hamilton Avenue, San Jose, CA 95125.

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3:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

eBay account suspension

My name is Edgar and I am a veteran who got home 2 years ago after a long tour in Iraq. I was racially profiled on eBay and I was kicked off their platform for doing nothing illegal while i was trying to find a new engine for one of my old cars to buy from a member. eBay would not help me or answer any questions other than telling me i am suspicious. This is not fair and unfair treatment that i cannot use eBay which is monopolized the market on finding used goods for sale at a good price.
Never in my life have i felt so singled out.

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BeeTra
, US
Dec 20, 2019 5:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

I went to www.reinstatetoday.com to fix my account.

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J
8:56 am EST

eBay didn't receive my items

I ordered some toothbrushes and did not receive them and my email went unanswered. I tried to contact the seller again and saw that s/he is no longer a registered user. I tried to contact them again but the window pooped up that said there is a problem and go back a page. I realize that there is not a lot of money involved, but if this person is charge 200 + people $3.00 each, then this is fraud.

I would like my money back please. Here is the page stating he is no longer registered. https://www.ebay.com/usr/liel_shop

Item ID: [protected]
Item price: $3.02 (2 x $1.51)
Seller: newstor67100 (362)

Thank you

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8:39 am EST

eBay chinese seller scam fraud

Ebay linweipqq Chinese Seller Scam Untrustworthy Negative Feedback
This Chinese seller really got some nerves.
To start with, the item wasn't as described and I have requested to send it back.
We have mutually agreed that once they received the item, they will refund the cost of the item including the return postage cost. Things change when the item reach in China.
I ‘ve return the item with Royal Mail track and signed and keep the seller update with tracking number and proof of postage
This seller never bother (Or don't want) to check the item and the post tried to deliver the item for 5 days or more but no answer. (The post leave the card for pick up ofc)
I've contacted the seller for this, and only replied after repeated chasing.
1 minute after replying ‘hi, sorry, we not Have received it, we will go to post Office ask them, many thanks ‘, The seller has opened case and ask Ebay to help in, and 15 min after that the case was CLOSED AND RESOLVED and I will not be refunded!
To my surprise, what's kind of lies the seller telling ebay and what kind of gullible customer service who handled this matter without checking fact and evidence with both seller and buyer. (in this case seller only)
Its been almost 2 months dealing with this, my case was closed in 30 min!
I have go all to way to make this right with a lot and patience and time wasted as they did not reply and need to be chased. I don't even gave them a neutral and negative feedback as I think its only fair for both parties until this is resolved.
It was very frustrating, confusing and disturbing and of course I have appealed for this matter to look at again.
Fortunately, someone is a bit smarter from Ebay customer service look at it, and eventually I was refunded for item and now waiting for Paypal to refund the return postage cost.
I wish I could send negative feedback to warn potential buyer, but I am bit too late for that. Tho, I am gratitude I can write it here and hope people would google up their name and learn from my experience.

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1:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

eBay didn't received no package.

My name is Tony Bobet. i am writing of for my brother, Raul Bobet. i am filing an complaint for him. he order an Yellow Power Rangers plush doll, on January 29, 2019, and its sent on January 30, 2019. The seller is Carrie 2872. The item is Power Ranger Yellow Plush Doll. The price $17.35. I suppose to received the item. on the February 2, 2019. The tracking number is 940550969993961954933. And, i didn't received any notice for my item. I want my refund back to and i speak to the seller Carrie 2872 and eBay is not helping me at all. And, they didn't care at all. eBay is protection the seller then the buyer.

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2:12 am EST

eBay lp00119897705500

Lp00119897705500.. This is the yanwen air parcel no.. It has arrived india on 26 dec2018.. Till today there is no update in parcel.. From yanwen.. I have ordered and paid for item on dec1 2018.. The item should have reached me on 18 dec2018.. But the sellers don't respond correctly.. Nor no one gives a way.. Why should ebay do such way.. It's my sincere please for yanwen.. Ki ndly deliver my product.. And update online where my product is.. I will be very pleased and thankful.. If you do this to me.. Thank you bye bye

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5:29 pm EST

eBay customer service.

Don't let these inappropriate people continue to farm out their calls to third world countries. They lie, they are inappropriate, unprofessional and conduct themselves in a manner not consistent with anything acceptable in the USA. I have never experienced anything like what I have experienced over the past 2 days.

For the rest of the world. The direct number to corporate at ebay is as follows. 408-376-7400 Start with extension 66359. All of the extensions start with 6 or 7. I will posting them every day right up to the CEO's direct extension. Please direct your calls to their corporate office where they should be directed.

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jbking27
, US
Jan 19, 2020 3:12 pm EST

Thank you for that information. Did that first extension solve your issue?

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P
4:34 pm EST

eBay refund

Day after making purchase Ebay sent message saying I would not get item and be issued a refund within 48 hours. 10 days later called customer service and told would be refunded in 2 days. Why did Ebay lie to me in their message and only issued refund because I called customer service. Customer service told me Ebay just reached a decision on my purchase but knew day after money was withdrawn from my bank account I would not get item.

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ruggerd
, US
Jan 31, 2019 5:19 pm EST

They are pathological liars. This is what happens when you farm calls out to third world countries that could care less about customers. Call the number [protected] extension is 66359 That is direct to corporate. I will posting all of the corporate direct numbers on a daily basis all over the internet so people can go right to the source instead of hiding from their customers.

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7:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

eBay overstock selling through ebay; "luxury cotton sateen" sheets

The sheets arer different from what is described. They are thin and will not last long. They are not sateen.
I always wash new fabric items. These came out of the washer looking like they had been in use for years.
To return them, Overstock wants them in new or unuse condition. So much the better to scam another customer!
I want a refund. I deserve a refund.

Can't get it. I contacted the seller first, as ebay instructs. So now I have no way to demand my money through ebay. As soon as I contacted the seller about the problem The item no longer appears in "my ebay". My complaint is not with ebay! It's with Overstock

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10:50 pm EST

eBay false promise - untruthful

Date of incident: 01/25/2019
Item number: [protected]
Customer name: Sukanya
Description:
One of the worst experience I have ever had in online/ e-commerce site. Please be cautious.
I purchased an item from ebay thru bidding on 01/11/2019 and later noticed that the item comes from china and it would take 2 months to reach. Before item was shipped I contacted seller and cancelled the order, but instead of refunding full price seller returned only actual cost and not shipping.
For this I contacted ebay on 01/14/2019 and spoke to CSR named "Rena", wherein she promised ebay would return the shipping charge of 2.99$ and that return has been initiated, but since I did not receive any confirmation the next day I contacted customer service center again and spoke to "Sam" who also confirmed that "Rena" has initiated a refund of $2.99 and it would be posted in to my account in 3-4 business days. I waited for more than 10 days and on 01/25/2019 when I reached ebay again wherein the CSR connected to escalation team where in one gentleman by name "Ryan" spoke and made this comment "ebay CSR do not know the process and may have made a false promise which ebay may not be able to keep up. We cannot issue a refund" When I told him it was your team that confirmed/ promised he told again we cannot issue refund for promise given by CSR.
I TOLD HIM to cancel my account and also that I would post about my experience on social networking site for which he responded that's fine and you can do as your wish. That's why I am posting this first on the customer site and I will continue to post the conversation in social platform as well.

I am fine losing $2.99, but I cannot except big e-commerce site making false promises and inter team not supporting each other.

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9:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

eBay deceptive information on checkout

I was interested in buying an item, but wanted to find out about shipping prior to placing the order. The screen indicated to proceed to checkout for shipping information. When I did proceed, it tells me that I have purchased the item and cannot cancel the order. I did not purchase the item. They keep sending invoices. I have contacted the seller and ebay but heard nothing. The item is showing up in my shipping cart. I will not be paying and will never purchase or sell anything on ebay again.

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12:02 am EST

eBay unethical behavior allowing a seller to cancel a purchase after I paid for the item.

I recently won an auction to buy a vintage corvette jacket on E Bay. The purchase was completed and my credit card was billed. The item's auction number was [protected]. However, the seller cancelled my order saying that he had previously decided to sell it to someone else. E Bay complaint representative Kia on 12/23/18 told me there was nothing they could do for me. This is not the way that this on-line internet auction is supposed to work and yet she claimed nothing could be done. I told her I wanted it resolved by my obtaining this jacket in any way that EBay could arrange it in order to uphold the integrity of the process. I BELIEVE THAT E BAY IS FRAUDULENT IN CLAIMING THAT THIS IS A TRUE AUCTION AND THE WINNER IS ENTITLED TO THE PURCHASED ITEM FOR THE WINNING PRICE OF THE AUCTION!

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3:44 pm EST

eBay unethical behavior scam

I ordered two apple 6s plus phones at 247.71 each and was sent two Apple 5 phones. I have contacted the seller and only have received credit on one phone. I do not know what kind of bs the seller is conducting but I want my money back as you guarantee. I returned both phones and have the post office receipt for nov 26.

My name is John m Farrell [protected]@aol.com
My number is [protected]

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eBay Customer Reviews Overview

eBay is a popular online marketplace that connects buyers and sellers from all over the world. With millions of active users, eBay offers a wide range of products, from electronics and fashion to collectibles and antiques. The platform is known for its user-friendly interface, secure payment system, and excellent customer service.

One of the biggest advantages of eBay is its vast selection of products. With millions of items listed at any given time, buyers can find almost anything they are looking for. Additionally, eBay offers competitive pricing, with many sellers offering discounts and deals on their products.

Another positive aspect of eBay is its secure payment system. eBay uses PayPal, a trusted and secure payment platform, to process transactions. This ensures that buyers and sellers are protected from fraud and other types of online scams.

eBay also has a strong customer service team that is available to help buyers and sellers with any issues they may encounter. The platform offers a variety of resources, including a help center, community forums, and a customer support team that can be reached via phone or email.

Overall, eBay is a reliable and trustworthy online marketplace that offers a wide range of products and excellent customer service. Whether you are a buyer or a seller, eBay is a great platform to buy and sell goods online.

eBay In-depth Review

Website Design and User Experience: eBay's website design is clean and user-friendly, making it easy to navigate and find what you're looking for. The search bar is prominently displayed, and the layout is intuitive, allowing for a seamless browsing experience.

Product Variety and Availability: eBay offers an extensive range of products across various categories. Whether you're looking for electronics, fashion, home goods, or collectibles, you're likely to find what you need on eBay. The platform also provides access to both new and used items, giving customers a wide selection to choose from.

Pricing and Value for Money: eBay is known for its competitive pricing, with many sellers offering products at lower prices compared to traditional retail stores. Additionally, the platform often features deals and discounts, allowing customers to get great value for their money.

Seller Reputation and Trustworthiness: eBay has a robust seller rating system, which helps buyers make informed decisions. Each seller is rated based on their past transactions, and customer reviews provide insights into their reliability and trustworthiness. This system ensures a safer and more secure buying experience.

Buying Process and Customer Support: The buying process on eBay is straightforward. Once you find the item you want, you can easily place a bid or make a purchase. The platform also offers excellent customer support, with a dedicated team available to assist with any queries or issues that may arise.

Shipping and Delivery: eBay provides various shipping options, allowing customers to choose the most convenient and cost-effective method. Sellers are responsible for shipping their items, and estimated delivery times are typically provided. However, it's essential to review individual seller policies for specific details.

Return Policy and Refunds: eBay has a comprehensive return policy that protects buyers. If you receive an item that doesn't match the description or is damaged, you can request a return and receive a refund. The platform facilitates communication between buyers and sellers to resolve any issues.

Security and Privacy Measures: eBay prioritizes the security and privacy of its users. The platform utilizes encryption technology to protect personal and financial information. Additionally, eBay has strict policies in place to prevent fraud and unauthorized access, ensuring a safe online shopping experience.

Mobile App Functionality: eBay's mobile app offers a seamless shopping experience on the go. It provides all the features available on the website, including easy navigation, secure payments, and access to customer support. The app is user-friendly and optimized for mobile devices.

Community and Feedback System: eBay's community and feedback system allow buyers and sellers to interact and provide feedback on their experiences. This system promotes transparency and accountability, helping users make informed decisions and fostering a trustworthy marketplace.

Overall Customer Satisfaction and Ratings: eBay has consistently received positive customer satisfaction ratings. With its wide range of products, competitive pricing, reliable sellers, and excellent customer support, eBay remains a popular choice for online shopping. The platform's commitment to user experience and security contributes to its overall positive reputation.

How to file a complaint about eBay?

Here is a guide on how to file a complaint about eBay on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, situated at the top right corner.

3. Writing the title:
- Summarize the main issue with eBay in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with eBay, including key areas of concern, relevant transaction details, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint, avoiding sensitive personal data.

6. Filing optional fields:
- Utilize the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint about eBay on ComplaintsBoard.com.

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Contact eBay customer service

Phone numbers

1800 322 9266 +1 (408) 376-7400 More phone numbers

Website

www.ebay.com

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