eBay
reviews and complaints

I have documented new proof that the item was not delivered to my address & according to ebay's own terms & conditions, I am entitled to appeal a closed case within 30 days. But ebay has closed my case just today & made the appeals process nearly impossible! When I finally figured out how to appeal, all I get is a notice that the case has been closed. There is no longer any way to directly contact ebay to resolve issues. Customer service is non-existent! Ebay is violating their own terms & conditions, as well as their own money back guarantee!

Tried to send data to e-bay the delivery information and tracking # from UPS!
It was sent to e-bay in the time allotment but e-bay claims not to have received it and has terminated pursuit of my refund claim!
I sent e-bay the UPS tracking # and delivery information on Jan. 13 well within the time limit!
Again, the UPS tracking # 1ZE35Y60039299873
Delivered to seller on Monday 01/11/2021 at 1:422 PM.
To: LINCOLN, NE US
Wt. 48 lbs.
Impossible to get correct e-bay address for return information required!
May not continue with e-bay purchases in the future because of these difficulties! Rodney Norwell nickelb847

I ordered an item (a passenger-side mirror) this morning (January 18, 2021 just before 7 AM) and immediately realized it wasn't what I wanted. I sent a message to the seller telling him I didn't want it. The seller was newyorkrestomod (67446). The item ID number is [protected]. I wasn't informed that I canceled the order. I received two e-mails at 5:23 PM telling me that the item will be shipped tomorrow. I called my bank, and they said that the charge is pending. However, the item isn't listed in my ebay account. I didn't save a copy of this message I sent to the seller this morning, but the message I sent at 7:12 PM says, "I ordered a passenger-side mirror this morning, but it wasn't what I was looking for, so i canceled the order right after I ordered it. Nevertheless, I received an e-mail telling me that it's shipping tomorrow. Please cancel my order, don't send the item, and let me know that you've done so. I'll also contact my bank to let them know not to charge my card if they haven't already done so."

I ordered what was purported to be Vintage Sevres Porcelain Set of 2 Blue, white and Gold Plates on EBAY. Rec'd them on or about 12/02/20. Knew right away they were not Sevres. Cheap construction plus
no Sevres mark. Contacted the seller(s) by telephone and demanded refund. I was first told I would receive a return mail voucher. Then they stonewalled me. I returned the item and again asked for refund. No response whatsoever to date.
Order # [protected], Item ID363176696162.

Beth Hansen, [protected]@sbcglobal.net

I've got a email from ebay basically telling me off for something when I believe I done nothing wrong. I saw a item for sale which had to be viewed before purchasing. The seller gave me his address and I went to view the item. The item was too damaged so I didnt purchase it. The seller continued selling the item. If I wanted the item I would of purchased the item via ebay while I was there. But they told me this is not allowed

Posted to my facebook page.

Ebay sellers alert. Be sure to check your managed payment transaction reports for international final value fees.

You can stop international shipment, but will be charged international final fees for sales to buyers registered outside the united states for shipments inside the united states. This applies even if you have selected "no international shipping" while listing products.

eBay says they have a guarantee that people won't be cheated. They actually do nothing, no phone number is available - they just refer you to their parent company, PayPal.

Dealing with eBay and PayPal is indescribably difficult and complicated. They have made the process sooooo cumbersome that most people just give up, especially if only small amounts are involved.

For instance, right now I am in the process of trying to get a refund for $12 from a Chinese seller who misrepresented his product. Even if the seller agrees to replace the product, I'm still stuck with the return shipping costs, which PayPal promises to repay, but won't because the original Chinese seller won't communicate with me OR return my money, conditions for PayPal's shipping cost refund.

eBay/PayPal used to be decent, but since it has been invaded by mostly Chinese scammers with no support for buyers who have been cheated and no way to speak to anyone at eBay, it doesn't make sense to waste money on eBay.

I sold an item to an individual back in Nov. 2020. They didnt want, It was three ellis island one dollar coins. I agreed to have them return to me and I would refund the money. They only sent back one of the coins. The resolution center told me after one month that they would award the buyer a refund and I was out two of my coins. They never contacted me for my side of the transaction. So they essentially let the buyer steal two of my coins and get all their money back. I find this very frustrating, one because they got away with it, and two nobody ever contacted me . This is ebay transaction #[protected]. I'm sure I will not be contacted knowing the history of ebay, but at least I can voice my opinion. I can also let people I know not to do business with a company who doesn't listen to both sides of a sale

ORDER DATE 28 jul 2020, ORDER NUMBER [protected]-[protected]
SOLD BY bornergermany-es(1 item)

We paid for this item but the company never delivered the product and kept giving a new expected delivery date, we emailed the company Borner regularly asking when it would be delivered, the eventually contacted ebay who opened a complaint but all we got from ebay was that they had given the company a period of time to respond to us, to supply the product or refund.

We still have never received any contact or the product from Borner.

I have sold an item on ebay. The item (stamps) has been delivered in a timely manner and the buyer has confirmed the receipt and issued a positive feedback. However the buyer has discovered that because of the new ebay payment arrangements (no paypal) he has to pay to the bank a fee equivalent to the price of the goods. So the buyer has contacted ebay and issued a claim on this issue asking to stop the payment because he does not want to pay the bank fees. Even if these bank fees are due to the new ebay policy and ebay should try to help, they have not done anything about it. They have only blocked my payment in full and, in addition to that, they have charged to me the bank fees the buyer has refused to pay. So not only I am not paid for my sale but I also have a penalty fee to pay for something I have  nothing to do with. I have spoken to customer service, I have appealed twice their decision, but they have reconfirmed that I will not receive any payment for the goods supplied  and in addition to that I will have to pay the bank fees. I would like to know if this has happened only to me . I am very upset about the way I have been treated and I am considering getting legal advice on this

I was charged for listing a vehicle that didn't sell because buyer flaked.
I notified eBay 5 times. They continued to send me payment invoices. I had to take my credit card out of action as they were going to debit me the fee.

Once I finally got above resolved I reactivated my card and they charged me a $51 charge fir what I don't know. I paid it anyway and they still have my account locked 2 weeks later. I have been with them for 16?years and they treat you like garbage as you can not contact a human without stating on phone for 45 mins.

I'm done with them

Ebay cancelled a transaction I had with a seller without giving me a reason. When I went to the help and contact button there is no category for eBay screwed you. Also all of the phone numbers have been retired . Using your help robot is like being on a merry-g- round. It cannot resolve my issue and it will not put me in contact with a living person. One small note, I HATE MERRY-GO-ROUNDS. Your help system is so frustrating that I will have to very carefully reconsider my association with you!
At this point I would cheerfully strangler your whole help system design team!
Shaun Yule

There it is. I am a GOLD POWER SELLER. One would think, one would receive enhanced customer support. No the exact opposite. The message I receive is we are closed call back during normal business hours. It is also on my web page when logged into ebay.com. I am hard of hearing and sight impaired. Well the option of sending an email ois no longer available to me. But guess what. Now a friend who never uses the site suggested I have a look and see if the same message was on his site, he thought it would be of course. No its better than me losing my marbles. His site states welcome to ebay we have your back as a seller.24/7 customer support. He has not sold a thing the entire year. My sales $1665.00 so far. I To add insult to injury ebay billed me $530 for the month of September. My final value fees alone were over $490.00. I paid ebay $995 between September to November. Yes I receive zero phone support during the exact hours I work. I had a basic store subscription at that time (September 6 2020) no longer. Point being FVF are capped at $350.00 with the basic store subscription. Ebay agent AHHEY said oh we will definitely take care of that. I see you sold an item an avo valve tester for $3600 US. Yes. You do have a basic store subscription. She then told me it was for a single item the cap. I disagree, regardless I repeated, a single item for $3600 was purchased September 6.2020 and |I was over billed ebay's commision was over $452 and paypal took $140. Promised to send me the difference in a coupon coupon. That was early december and it was on a friday at 6;15 am. Of course because customer service is closed to me after 10PM. ITS friggin ecommerce. Stay away from ebay.!

I've purchased in the past from sellers with being able to cancel an order as a correction in buying the correct product from the same seller without any issues. This was with buying a bottle of hydroponic solution, and it was a better deal to buy as a set from the same seller. So cancelling the first order right when it was placed was not an issue. So I thought this was going to be just fine when making a purchase with chill sac. I placed the order on the weekend. And almost nobody ships during the weekend. My wife wanted cancel it and get a different bean bag that wouldn't have worked out anyway. So I reordered the same bean bag from chill sac and they refused to cancel the first order. And eBay and the seller would not credit me back the return fee because of their [censored] policies that they can't make any exceptions do to their inept customer service from India. They shipped both orders out on Sunday. And they said since I placed the return as ordered by mistake, they said it's my own damn fault. I should have listed it as product not described. I had one of their Indians call me from their backend billing and he said I was going to get credited back. That never happened. So [censored] you Ebay and Chill Sac. I have cancelled my account will Ebay and going with Amazon. Ebay's Service [censored]ing sucks these days. They don't give a flying [censored] about good customer service. All they care about is your money.

Since covid, ebay has made it impossible to talk with a real problem, ever when a reseller is engaging in fraudulent activity. Rather than simply accept the return of a damaged item... Damaged prior to shipment... Shipper is trying to file a fraudulent insurance claim with fedex. There was no damage that occurred during the shipment.

I've tried to reach ebay by phone, but all avenues cut one off with no legitimate recourse.

[protected]@masscot.net

Your company banned  me with out  looking  into this further and figuring out the badge I was selling  has nothing to do with the police your company policy states u  can not sell  police  or federal badges on there since when is security part of this matter  your company   apparently  thinks its the same which it is not at all your company  has profiled me and does not care to   fix it  when you should  look into this matter before  banning some thing that is false and  if your staff was  really professional in trust and safety area you would have looked into this further and figured out its not the same thing period at all  there is  several badges on ebay that are security https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313&_nkw=security+badges&_sacat=0

The link I posted  shows  badges on the web site still  and they are not police they are security like mine was so your company needs to   find a real reason why they did this cause u have no cause  I was profiled by your company   and u have nothing better to do this report things that are not inviolation  I want this matter  looked into now other wise I will be filing a complaint with the  state attorney generals office and aclu and eeoc for  profiling and being treated unfarly with out cause

The seller is cheating and ebay can't hold the seller accountable, didn't step in for the customer.

"Nintendo Wii Console (Black/White) Kart, SPORTS + Original Remote Controller" I bought have problems. One remote controller doesn't work at all. There is not country option for USA. It can't read wii disk I bought. It can not provide clear video with constant flashing even for the disk accompany with the console. When I requested a return, the seller told me he can't generate returning label and agreed to pay me the return shipping fee. After month's request, I still didn't get the refund. I asked ebay help solving the issue. but ebay can't hold the seller accountable and didn't provide me the investigation results. Based ebay policy, it is the seller's responsibility to pay for the return item. If the seller didn't pay, ebay should pay to protect the customer. ebay doesn't keep their promise either. I really doubt that anyone can hold ebay accountable because I see many similar complaints.

I hope ebay can response to the following concerns
1) ebay promise to investigate the seller, but didn't provide me the investigation result. 2) would like to know why ebay can't hold the seller accountable. 3) would like to know how ebay handle the customer's lost for its seller's cheating behavior. 4) based on ebay policy, ebay should pay. It seems a broken promise.

Ebay has halted all my privileges until I upload a bank document. They are making me upload an original bank document so they can verify it is my bank.
They are forcing every seller to link a bank account. This is absolutely ridiculous. As of 10/16/2020 I am unable to complete a purchase of a shipping label to mail a n item I sold yesterday. I have been a seller on ebay for over 10 years.

I have blocked a bidder because he did not follow my policy's. Somehow he kept changing his id so he could continue to bid on my item after i've block him several times? I have the emails to prove it too! All I keep hearing from ebay is they take this seriously I don't think so sorry to say. The time they keep investigating the particular bidder i'm already scammed again?.

Experiencing same situation as other buyers. Purchased item on Ebay, received item and found size too small. Initiated return IAW Ebay policy explained on website.
Understand and willing to pay postage to return item to seller. However, do not have nor intend to create a Paypal Account!
Tried phone call and could not successfully resolve with Ebay Rep (assume human but clearly reading a scripted response)
Attempting to contact seller directly by email on Oct 7. No response as of date.
Will challenge through credit card holder.
Prior experience with Ebay highly succesful. This situation extremely disturbing!