eBay
reviews and complaints

C $1,300.00, Feb 28, 2022 at 2:33pm EST -- Ship to zip code: [protected]

Apple iPhone 13 Pro Max - 128GB - Sierra Blue (Unlocked) (CA)([protected]) Tracking: [protected] [DHL]

I have the listing, chat transcripts, and any other information you may need.

I listed an iPhone 13 Pro Max for sale on eBay.ca for $1300 CAD, on Feb. 28, 2022 the listing was ended by eBay's automated system and I was advised that Eddy Mendoza of Miami FL had purchased the item. I was then advised by the system that payment had been received and was instructed to print shipping labels and send the item to the buyer. I was notified that eBay was holding the payment until (their estimate) March 15, 2022. I entered DHL tracking numbers March 1st, and shipped the item Next Day Air [upgraded tier of service so the buyer can have it sooner, and I can get paid sooner].

Then things got weird. The item no longer showed payment received, except the tracking number reported "delivered". Instead of sending me the payment, eBay billed me for the final value assessment (which in my opinion is about as kosher as division by zero). Ebay did refund that amount, but I am still out the $1300 plus $30 shipping and packaging materials cost. I have tried exhaustively to work with their capable and courteous support staff, even a supervising manager stepped in (to issue the refund for fees but nothing further).

What I learned from chats with 5 reps: eBay had cancelled the buyer's account for some sort of violation of terms. The so-what part: when they denied-his-service they also cancelled all of his transactions, including the payment to me. One rep was adamant and firm that this was MY mistake, I was the one who entered the paid notification into the system and eBay was totally uninvolved in creating this horror! That took me off guard! Another rep spent 10 totally sincere without-a-hint-of-hipster-sarcasm minutes explaining how these benevolent actions were taken to protect me from the wrongdoing of unscrupulous buyers... [Remember I have transcripts] I paraphrased: eBay protected me from nonpayment and other evils by stopping the payment for my iPhone? To control the situation? To stop further harm? What could Eddy do to me from Miami after he didn't pay I wondered, distracting myself from the horror by entertaining hypothetical game theory scenarios, to keep my cool. Yelling at eBay reps might get them to "protect" me further, god forbid!

The lack of big picture awareness of the staff is exposed with unusual clarity! If would be easy to offer corporate training consultation to them, with the first hand experience and awareness of their points of possible improvement, but my objective is to recover the money I desperately need to put it simply, to pay my rent! I am not sure if you can sense my panic, thinly disguised by the stiff businessy vernacular, but if I did a good job to hide it, FYI I'm nearly in tears.

Seller yilou-123456 advertised product (Motorised Mop for Dyson V7 V8 V10 V11 Vacuum Cleaners with Water Tank #[protected]) as having (at least) "10 available" but 12 hours later received 'notice' from "brand side" that 'inventory needed to be reassessed' and 'sales were being SUSPENDED' and did I want to wait "1-2 weeks" (delivery at purchase was 3/21/22 - 3/24/22, and this happened on 3/15/22) to receive whatever NEW product seller received. I REPLIED BY EMAIL saying "NO...CANCEL...FULL REFUND" ('bait and switch' was long ago 'outlawed' as was 'false advertisement') but over 12 hours later, ORDER IS STILL NOT CANCELED AND PAYMENT IS NOT REFUNDED! Sales WERE NOT SUSPENDED when I bought the product and allegedly there WAS INVENTORY! This is the SECOND eBay seller who did a 'bait and switch' for a very similar product, but that seller, bestsellyilou, who ESTIMATED DELIVERY [protected] BUT ALSO HAD NO PRODUCT IN INVENTORY and WANTED ME TO WAIT FOR MORE TO ARRIVE FROM CHINA THEN BLAMED MY SHIPPING ADDRESS AS THE REASON FOR CANCELATION OF MY ORDER,,,NOT LACK OF PRODUCT TO SELL/SHIP...of "Replacement Brush Head Or Wand Tube Kits For Dyson V7_8_10_11 Vacuum Cleaner _ eBay - More than 10 Available" DID ACTUALLY cancel the order and put the REFUND into effect...although I won't get MY PAYMENT back for "3-5 days" after.

Highest bidder and paid $6405 for a motorcycle offered ebay. Seller claims pick up was late so( second trucking co. so far)he states the contract was voided. He has refused to refund the money or release the motorcycle or forward the title. Refuses to communicate at this time. Has dragged on for 31/2 months. Seller is Seth Laurence from Dacula Georgia, 2153 Cain Circle

I"ve used ebay for many years as a buyer. I recently added some selling items to get rid of my stuff. I live in USA.

I recently purchased a slipper from China. The ebay seller in China refused to ship and I left negative review. Immediately the seller sent me daily emails in Chinese (which I don't understand what it says), and changed status to "shipped".

So this seller is one of ebay fraudulent sellers - this seller sends nothing in 7in X5inch envelop (see attached) as post tracking number as if size 9 shoes/slippers were sent. ebay tracking doesn't show weight of shipping, and ebay shows sellers shipped.

Now this seller got angry about negative review that I left. This seller purchased one of my item at night, and immediately leave negative review. then ask for refund. I asked ebay to step in. ebay refused.

This seller still got angry and repeats. Ebay system doesn't work because I blocked this seller, but he is able to repeat. So I asked ebay to step in again. ebay said it would. But instead, ebay removed review that I left instead.

End result? This Chinese seller got my money, did not ship slipper but send empty envelop. I got two negative review from this seller.

So I am asking any of you to appoint a person to follow up. Ebay help is based in Asia and they don't have any intend to work. ebay system has loop hole and it doesn't work.

attached: see identical tracking numbers

Brand new user. Only a month in or less. Nothing but trouble since i opened up. They upped my listings since they deleted the ones i had for "exceeding limit" prior to. However after they upped my listings and allowed revenue flow, after my 4th listing, and FIRST sale of $100, i got banned PERMANENTLY. No reason just a GENERAL notice of violation and consumer risk/safety whatever notice. No counterfeit items were sold. No spamming. No price gouging. No dropshipping. Everything was secondhand sales that i got at garage sales, facebook marketplace purges, etc. The only thing i can think of is an invoice i sent noting that item won't be sent until payment confirmed...but that's only because i got a notification from EBAY saying i dont have to send it out until payment is confirmed so i just thought to relay that info to the buyer through the invoice. There was also a $1 fee that got bounced back because i opened up a new "business/seller" bank account with my bank so i could file taxes accordingly, so it was empty because it was a new account. But for that, why not just send a warning? It's ONE DOLLAR. Chatted with them and told them i can submit proof of whatever they need and almost all of them just kept going with automated messages and won't tell me why my account has been banned. Some were actually non-robotic but just kept sending me through hoops. Saying i need to get it reviewed and to sign up for a "call back" which was a load of croc. All i would like is for my account to get reinstated. I can't chat anymore as they've deemed my ip address a "bot" so i can't open up a chat with them anymore. Pictures can be provided if necessary. Hopefully someone out there can help. I hesr this has been an ongoing issue with them lately. Any CLASS ACTION LAWSUITS out there I'm going to be joining as they keep charging fees to my bank for something that they deleted themselves without permission and stopped my payment from going through. If i don't find any I'll just look into gathering everyone on all these threads out there & ask if they want to attach themselves to it and send it out to the corresponding Attorney General. A lot of people haven't received their funds. I know they can ban at will but they should implement different procedures before just offing us all for no reason. Even if it means getting in the picture with your item. Idk. Something to prove you're real and not a bot. Also for authentication purposes. They should implement an authentication feature where the seller can pay to have their items authenticated or risk 50/50 chance of item being banned. Good luck everyone✌

I listed an antique art nouveau dragon brooch on December 31 2021. It was purchased by Lisa Stockhammer for full price of $1350.00 on January 1 2022.

Per Ebay, I was to secure delivery by requiring a signature confirmation of delivery. Item was delivered and signed for by Lisa Stockhammer on January 10, 2022 at 11:39 AM. I have a copy of the recipients signature from the US Post Office.

On January 11, 2022 Lisa Stockhammer sent me an email stating that she did receive the package but there was nothing in it and that it was ripped.

I told her to open a case with Ebay and I would followup with the post office regarding the issue.

A case was opened by Ebay on January 15, 2022. Case # [protected]

I followed up with the post office for a search request on January 11, 2022.

They stated via e-mail that the item was signed for and delivered.

I provided Ebay with all of the documentation regarding the delivery of the brooch.

On January 20, 2022, I received an e-mail that the case was resolved on my behalf stating that the buyer did receive the item.

No further action was needed.

On February 1, 2022 I received an e-mail that my account would be charged $551.22 for funds that I owe. There was no explanation as to why the funds would be removed from my checking account.

Called Ebay that afternoon 2/1/22 and spoke with a customer service rep named Jenny. She stated that the buyer was reimbursed the entire $1350.00.

She attempted to contact the appeals department regarding this matter but no one was available at the moment. She opened an appeal case while I was on the line.

She stated that I should hear from Ebay in 1-3 days regarding this matter.

I have not heard from them.

Ronald Carciero

150 Court Street

Dedham, MA 02026

[protected]@yahoo.com

[protected]

Account suspended without good reason, my refunds have not been received and eBay has debited an unauthorized transaction of £29 from my PayPal account.

This item was returned to the seller by the post office. The USPS never left me a notice on my door nor did they knock on my door bc I work from home and am always home during the day. I contacted seller as eBay advised who had both my money and my item. The seller did not answer any of my emails through eBay and by the time I got eBay involved they claimed the 30 days had passed and I needed to work it out with the seller who refuses to respond to me bc he has my money and the item.
I have a decades long spotless records with ebay purchases as a buyer.
Their customer service representatives so called all lie tell you one thing then send you an email telling something completely different.

milstuff22 a seller on ebay sent a controller that never show up but it say's it did but I meet the mail man that day and he had my other stuff but no controller so I know it did not make it and was shocked to see it sayed it had been delivered that day. ebay gave me no refund and removed the neg. feedback from milstuff22. I say go to Amazon better deals on food and candy always better then ebay. I am done with ebay will go to Amazon they leave me no choice. ebay has loop holes for scammers and I will only name one but their are 5 I have personally had happen to me. They can remove themselves as a registered user and come back latter and you can't leave feedback. ebay protects scammers it's worse then dose nothing to stop them. I can't leave feedback on any scammers that scammed me ebay won't let me and I went to look up these sellers on my ebay history for this complaint and it has been removed all I can say is WOW this is worse then I thought. Ebay is not a safe place to buy from and they don't seem to care.

Most emails from Ebay contain tracking pixels. Also known as web beacons, these secretive codes are embedded invisibly and are designed to collect IP address, device and browser details, and other personal info. You do not need to click any link. These codes auto execute themselves as soon as you open these emails. And every time and everywhere. Even after you forward these emails to somebody else, (s)he will be tracked, even not an EBay user. Unlike cookies, there are no requests for immediate consent nor these are acceptable substitute for read receipt as 'where's, 'when's and device details are being sent. Intact, tracking pixels violate all privacy regulation I am aware of.
After years of reports to Ebay's customer service, domain registrant, admin, tech and abuse departments, a recent email refers to their privacy statemeant, a standard PR pitch, which is explicitely marked as not a substitute for an active, immediate, affirmative consent as per existing privacy laws.
Please do not trust most corporate emails.
Stay safe!

Parts of an email I sent today to EBAY. Sorry it's jumbled I cut and paste the sections. I am NOT a hater and respect all cultures. But I have had too many bad customer experiences and it's gone on for quite a while.

Overseas service is deplorable. As a customer, I should be given the following:
-Accurate and consistent information about my account
-Professionalism
-Acceptable soft skills
-Honesty
-In addition to this,
I do not feel I should be put on speaker, my entire call played for surrounding service representative while hearing laughter
I do not feel I should be put on mute without my consent
Literally told to hang up and call back to reach a USA trained rep. Can you even imagine telling that to a customer?
Being put on hold without asking to put me on hold
Being put on hold for at least 6 minutes (which I have timed, several times) without coming back periodically and refreshing call
Experiencing Sarcasm
Being put on hold and conveniently "losing" my call. A personal favorite. Trust me, it's happening. Overseas management is also deplorable.
Why aren't your calls pulled by your managers and audited for performance opportunities? How about silent monitoring? Do your "managers" know how to do these skills? I doubt it.
· Why do I have to wait 15 minutes to reach a manager, only to be treated even worse?
· Why aren't more surveys being sent out? Surveys should be issued on every call (like Amazon.com). If they are being sent automatically, they are somehow being suppressed intentionally. Also, they should NOT be going to the respective managers. A manager's job performance is typically measured by the performance of the representatives they manage. Why document poor performance representatives they manage?
· Surveys should go to a NON-PARTIAL team who documents and measures performance via surveys. You really should model Amazon's customer service. It's stellar, and consistent information is typically given to the customer. This happens overseas, and abroad.

eBay asked me documents to provide the proof of merchandise that I have in my possession. I provided all that they requested. They approved everything. I put a first listing and received following message soon after:
"We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your seller account. This must be frustrating, but measures like these help keep our marketplace safe for everyone."
I wrote a message to eBay costumer support and they sent me a questionnaire same as the first time. Soon after in about 15 minutes I received a following answer:
"Thank you for contacting eBay. My name is ____ and I'll be glad to address your concern.
I understand that you are concerned regarding the suspension placed on your account. As we mentioned previously, we do not make decisions like this lightly, so we have spent some time reviewing your case.
Building a trusted marketplace is our first priority. As such, we suspend any account that poses a risk to that trust. Your account has been suspended because the pattern of activities we have witnessed present a risk to our eBay community.
Edvinas, I would like to inform you that this suspension is permanent. You will not be able to participate in any buying/selling activities on eBay. In addition, any other accounts you own, or that are associated with this account, will also be suspended/restricted.
While we know this is not the response you wished to receive, there is no further opportunity for appeal on this decision.
I highly appreciate your co-operation and understanding in this matter.
So I put my time going through process requesting selling limits sent everything they asked just to receive that I permanently suspended.

Bracelet purchased on 07/16/2021 and since that date the end caps have tarnished and become discolored. I took it to the David Yurman store and they informed me that it was not authentic.

ebay o [protected]-3766151 CA
total price $139.75
Purchased on Comerica credit card

I would like a replacement, I am very disappointed!

Posted an item back to a seller because they were faulty. EBay told me I had to pay and claim it back as the seller couldn't buy a postage label. Been over a month and ebay just keep passing my complaint around and no one can deal with it

There is NO accountability at ebay, the supervision team coaches employees to not transfer calls and penalizes employees who do, this can be confirmed a few different ways, the recorded calls between ebay and me you can hear this coaching, this can also be confirmed via current and former employee reviews left online. My phone records will confirm that since 7-27-21 ebay has called me 198 times totaling about 2000 minutes or 33 hours they've kept me on hold or transferring to other employees or hanging up. Since the fraudulent defect on 12-28-21 there are 20 calls with 5 hangups a supervisor named Jasmine telling me she isn't allowed to investigate and doesn't have access to information. These employees laugh, mock and lie about their customers and its intentional, it's not possible to be as bad as they are unless it's intentional. They are either the worst trained employees in the history of the world or its intentional. BTW multiple employees write about lack of training in their reviews. When you Google ebay customer service reviews, you'll see 1000s very similar to mine.

It's 4 am and I'm up pacing the floor again worry about how I'm going to pay my bills, it's been this way for 5 straight months. I shouldn't have to be afraid of bills but ebay customer support tells you they're not going to help you then they don't. I've been hung up on by ebay employees at minimum 5 times this week alone for absolutely no reason, they've hung up on me probably 20 times total over the 5 months of he'll they've dished out because you report to them their site is broke, every report makes them more vicious and abusive. They lie in writing and lie on telephone, this can absolutely be proven via their email chain and recorded calls.

invested a lot of money these last 20 yrs on product with intent of early retirement as a ebay seller but it's not what I expected, in fact I've never experienced so much stress and frustration, I honestly felt like I was going to have a heart attack on 2 separate occasions. Here's some of the examples of customer support I've received. My 1st call was 7-27-21 I'm a brand new seller on this date being unfamiliar with site I listed a 70 pound item through ebay scanner but shipping listed as 1 Oz, It got a instant bid so I called ebay, the call last 63 minutes and went unresolved, I literally had to cancel my 1st sale because they wouldn't advise, from there it's one failure after another.

Nobody can explain why I got less views using "promoted listings" I'm paying them for these promotions and NEVER sold one item, they won't explain, they just tell me take better pictures and use better key words, I ask how that has anything to do with views and more than once they've hung up on me. I KNOW my pictures are good but I take their advice 😨 and use the photo generator that takes away background, it's literally so broke its leaving my items in fragments, it took a month to even get it actually looked at, they then told me don't use their photo editor as my pictures are very good anyway SMH next up is the scanner on their app listing my items in wrong category, keep in mind I only sold on ebay for 5 months, 3 of those months I have been reporting scanner and even hand entered UPC codes listing my vinyl records as CD, this is a huge problem but it's still unresolved and they're not going to fix it, they're now telling me to click the "not applicable" button when this happens, I inquire regarding this being a violation and they hang up or transfer me. I have NEVER received resolution when calling ebay about their broke site, they take notes and tell me I'm calling about something else, it's like the twilight zone.

I've come to conclusion that it has to be intentional because it's not possible for employees to have so little knowledge of their own companies website. They can't find my cutoff times which we all have to enter when we choose our handling & shipping times. My 1st call in late July they couldn't find the "buyer description" and shipping weights. They don't report or fix issues, they hang up and lie to me.

My detailed seller ratings are all 5 star except 1 buyer gave me a 4 on communication. My reviews are very detailed highlighting my accuracy, handling time and protective packaging, my reviews are impressive even to me. As I mentioned I'm only 5 months selling on ebay and I've pulled all listings, I'm afraid of customer service. My cutoff time is listed as 3pm est my post office closes at 4pm. I had a payment come in on 12-28-21 at 405 pm the package was scanned in at post office at 840 am 12-29-21 it was delivered at 205pm on 12-31-21 that's less than 70 hours from time of payment till delivery and they've given me a DEFECT for "late upload" and they REFUSED to remove calling me UNQUALIFIED. This is 2nd defect they've hit me with for late uploads that aren't late and they either are the worst trained employees in the world or they intentionally say they can't see my cutoff time, multiple reps on phone calls when I ask them to read the listing and confirm the cutoff time, they all say "0" or "00" I say "0" isn't a time and they hang up on me. What in the world is going on? I'm a TOP RATED SELLER PLUS but terrified to list, if they can take my performance discounts away with these fraudulent defects how am I going to trust them if a situation arises with a buyer?

They told me I can't leave negative feedback for the 7 people who bid on my auctions then didn't pay, they claim "sellers can't leave negative feedback because we want our buyers to remain confident"? I ask them wouldn't buyers feel confident buying from a TOP RATED SELLER like me and they hang up.

I had a chat with EBay over a week ago, then received a message to return the Bible by Jan4.2022 HOWEVER I have repeatedly tried to access the return Details only to get the reply Technical issue Try again later. I have been trying over the last week each day at least once with the same in RED reply. How can I be expected to do a return with No return Label or information WHERE to RETURN Frustrated to say the least I order a lot from you and have not had this issue before! Dianne DiFabio [protected]@gmail.com The order number was [protected] and the item number [protected]

During Christmas holiday I made multiple offers on ebay products. Several purchases were made without issue. Payments for purchases were then rejected by ebay. I contacted customer support and they assured me the issue would be resolved in 24 hour. When it was not resolved, I contacted them a second and third time after successive 24 hour periods and was told the same thing. Shortly after the third telephone conversation with ebay customer service, I received a permanent account suspension for reasons unknown. There was no violation to their online policy and no tangible explanation given for the action they took. Apparently the have some algorithm that determines your guilt or innocence without explanation. At the very least ebay should warrant (per their policy) the purchases that I made in good faith. I've been told I am on my own for purchases made because my account is suspended.

I was looking on eBay for a VHS entitled "Secret Central: Have You Heard?" (2004) which is $20.00 for 1 VHS but, unfortunately, the listing has ended. I am going to find the person who bought the VHS and yank it away from him so that it will be mine again (I own the screener copy). Get rid of the other listings of the other VHS videos (including The Secret of NIMH and A Troll in Central Park) that are on eBay and redo the listing of the only VHS video just to make it available again.

I purchased a Microsoft Software from eBay seller fb54321. The seller advertised his or her item as brand new, and CDs.
When I received the package, it wasn't as advertised, no Cds! I entered the Product Key after logging into my Microsoft Account, I get a message that reads, Product Key already been used! The seller took so long to ship the package, and I message the seller, he/she admitted to having a busy work schedule. Therefore I requestedy refund around two days later.

eBay then created a fake tracking on my account, showing shipped. I asked the seller in a message have package been shipped, the seller replied the package (had not been shipped), and that's when I realized eBay is doing fraudulent activity! eBay had the audacity to close the order, without refunding my money! eBay is just as guilty as the seller's for fraudulent activity!

After I get my refund, I will be done with eBay for good! And eBay don't provide a customer care number for eBay Buyers, simply because eBay is doing fraudulent activity along with the seller's! When a Buyer wants their refund before an order ships, that's exactly what eBay should do! And not create a fake tracking! Bump the time limit of giving sellers time to ship their used up junk to Buyer's! I'm so frustrated! And now I have to spend more money purchasing a good Microsoft Software.

I ordered a pool filter from the following, i communicated with the vendor on ebay many times and was assured i would receive it, it never arrived, that was in September, now the ebay vendor is gone, kept my $55 and never shipped my filter, contacted ebay numerous time without a resolution, the following is the purchase information...

ORDER NUMBER
[protected]
SOLD BY
heabarth29user ID, click for member's profile
ORDER TOTAL US $58.85

View order detailsPleatco PAP150-4 Cartridge for Predator 150 - Pentair Clean and Clear 150
Pleatco PAP150-4 Cartridge for Predator 150 - Pentair Clean and Clear 150
Pleatco PAP150-4 Cartridge for Predator 150 - Pentair Clean and Clear 150
([protected])
Estimated delivery Fri, Sep 10