eBay reviews and complaints 928
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damaged goods
I bought an 8GB flash drive from Yallstore on Ebay and promptly paid them though PayPal. They gave me a tracking number (that cannot be tracked) but the flash drive arrived. When it arrived it was internally damaged and was registering 0 (zero), yes 0GB instead of 8GB. I asked them if they can show me how to fix it or replace it. They agreed to replace it and said they sent me a new one. They even gave me another tracking number. They never really sent the replacement and the tracking number they gave me was a forgery. They invented the number and, of course, the item could not be tracked. Here I would like some help because I do not know if forging a tracking number is punishable by law. However, they kept asking me to be patient because the replacement will arrive eventually. They even offered me a part refund if I would wait and do not open a dispute on PayPal. Finally they even promised to send me 2 flash drives if I wait. They were gambling that I would trust them and by that, stop me from opening a dispute on PayPal. I did not trust them and opened the dispute. This did not do me any good though, because when one enters into PayPal's system, it is worse than entering into a labyrinth. Their customer support will kept passing you from one person to another, and every one of them is like a programmed machine, and without even consulting my communications with Yallstore to see what the issue is all about they just keep repeating their policies like a parrot. They expected me to return the return the damaged flash drive back if I wanted a refund. Not only that, they wanted me to send it in a way that it could be tracked. To put the reader in perspective, it would cost me more money to return the damaged flash drive back them than to buy a new one locally. Does not make sense? I need to ask why? Why should anybody want an unusable item back? I asked them to confirm that the flash drive they sent me was damaged by connecting with me through Skype so they will see for themselves. They never replied to that, they were not interested. I wonder if there is there some kind of conspiracy between PayPal and some sellers that make it impractical to return the item and with that they can keep the money a buyer spends in good faith. One thing for sure, PayPal's protection is worth to me as much as a punctured condom. I would rather protect myself than have PayPal protect me. And what about Yallstore? If somebody is stupid enough to buy from this seller and gets ripped off, he cannot say I have not tried to warn him. That is the reason why I am writing this.
buyer protection fraud
eBay kept sending the same message that provided from Hong Kong seller who claimed they mailed this order. All the while Paypal transferred 79.99 to Hong Kong and item arrived in New York much later. eBay provides Buyer Protection Fraud in favor seller who keep pay eBay listing fees and PayPal transaction fees, but they rejected my refund request since buyer pay nothng to eBay. PayPal – www.paypal.com is an eBay company. I did not receive my order from a Hong Kong seller though eBay and made payment to Paypal. eBay so call Buyer Protection nothing but fraud in favor of seller who keep pay eBay listing fees and PayPal transaction fees. Never ever care buyer interest.
Very true. Ebay buyer protection is worth nothing. See my case http://mnott.de/archives/271
racist auctions
EBAY is allowing RACIST auctions & IGNORING user complaints!
Here are two examples
A ###-BROWN WIG!
http://cgi.ebay.com/womens-medium-hairstyle-curly-###-brown-wig-wa63-/250867837768?_trksid=p5197.m7&_trkparms=algo%3DLVI%26itu%3DUCI%26otn%3D1%26po%3DLVI%26ps%3D63%26clkid%3D2093562610117571251
### BROWN SHOES!
http://cgi.ebay.com/ADDNICE-Mens-###-brownTrail-Hiking-Shoes-Size-40-44-/260833473650?pt=US_Men_s_Shoes&var=&hash=item826538d4ef
Get them off eBay!
I'm gonn start my own auction CHOPSTICKS now available in [censored] YELLOW!
Who they think they are playin with
No you are not mistaken but these sellers is using ### to describe the color of the wig & shoes they are tryin to sell.
why eBay allow this GET IT OFF NOW!
Did you see the items descriptions? They are dxcribing the color as ### brown. Outrageous!
The complaint has been investigated and resolved to the customer’s satisfaction.
THE OTHER LISTING WAS REMOVED! THANK YOU EBAY AND COMPLAINTS BOARD!
*of color other than yellow i mean.
Oh that exaplains it. so its like a cultural thing. there must not be many people of color in china.
"In April 2007, a dark brown leather sofa set, sold by Vanaik Furniture and Mattress Store in Toronto, Canada, was labelled as “###-brown” color. Investigation determined that the Chinese manufacturer used an outdated version of Kingsoft's Chinese-to-English translation software for writing the tags; it translated the Chinese “dark-brown” characters to “###-brown”, and neither the Canadian supplier nor the store owner had noticed the incorrectly translated tag; subsequently, Kingsoft corrected its translation software. In Hong Kong English, the phrase ###-brown was, decades earlier, routinely used in newspapers without racist connotation"
this is something that i found off of wikipedia, so take it for what its worth. But, the item seller is from Hong Kong.
so, perhaps you should just get over it since its obvious that you are just as racist
No because those have historical value. i guess white ppl arent offended but uve got used to GHOST WHITE and other color names.
finally the first auction was changed but the second is stil active
AUCTIONS ARE STILL LIVE! COMPLAIN TO EBAY ABOUT THIS RACIST AUCTIONS
faulty d&g watch
I paid 100 GBP for a D&G watch on ebay that was sent to me with faulty parts- it did not work and the watchsmith explained it was not the battery but the mechanism that was faulty. I contacted the seller and they told me to go to a jewellers to get it fixed. They refused to refund me or fix the watch, and have been happy to scam me. I cannot open an ebay complaint because I was away and the the deadline had passed.
The complaint has been investigated and resolved to the customer’s satisfaction.
crooks with an ebay license to screw you!!!
Treetopmerchandise1is the ultimate scam artist online. The owners are Renee Molda and Steven Seibert. This husband and wife team used to issue fraudulent mortgages from CountryWide to innocent home buyers. Because of it, they were jailed for five years. Now they are online selling fake merchandise. They hire their own family to post positive feedbacks on ebay for them. They are currently being investigated by the police. Any information leading to their arrest, please contact Des Plaines Police Dept at 1420 Miner St # 300, Des Plaines - [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
defrauded by seller
Beware of ebay seller: hyyyy_394823 which is a fraudulent seller on ebay. I purchased a prepaid AT&T gophone card from that seller and after when the seller recharged my account and i started to use the phone the balance recharged was gone! I had to call AT&T and instead found out that they discredited by recharge amount because the ebay seller had used someone else's credit card without authorization and the true owner reported it. So as a warning please beware before making your purchase with seller hyyyy_394823.
I have been a loyal ebay customer for years and have enjoyed absolutely great service from them however I was displeased with their 45 day policy to file complaints against an ebay seller otherwise they will do nothing about your purchase and you are basically left without recourse.
The complaint has been investigated and resolved to the customer’s satisfaction.
ebay - paypal loophole for theifs
After selling a phone on eBay UK and sending the phone to the buyer via special delivery (tracked and insured) the buyer then filed an item not as described claim in PayPal. As most of you are already aware PayPal normally will rule in favour of the buyer 90% of the time. The buyer was then asked to return the phone for a complete refund. HERE'S THE LOOPHOLE The buyer returns an empty box recorded delivery and then once signed for has proof of returning the phone (even though you just got an empty box) the money is then refunded to the buyer case closed. NO PHONE & NO MONEY. I tried every avenue to recover either the phone or the money to no avail. Police say it's a civil matter. PayPal say you need a police headed report. (Which you can't get because of the above) eBay are not interested because (well, in their words it's got nothing to do with us). I used PayPal's appeals process but again hit a brick wall because they ask for a police headed report you just can't get. You are now left feeling very disregarded and abused by the lack of protection eBay & PayPal promised you but renege on after the event. I feel eBay & PayPal are criminals and should be held accountable for their lies and broken promises to protect its consumers. I also believe our laws should be updated to prosecute these renegade companies like PayPal & eBay and make them held accountable for their disregard of criminal activity though there online businesses.
Amazing, I'm in the same boat, sent an Omega Seamaster watch to germany $136, buyer complained and Ebay ruled in the buyers favour, refunded money to the buyer and left me dangling waiting to see if i would get the watch back, and secondly would it be in a box in parts, today i received an envelope from germany, just that, an empty envelope,
After hours of communication with Ebay Ca, Ebay US and ebay Germany, they say i had 15 days to file an appeal, but how do i file an appeal while an item is in trasit and I'm waiting for the watch,
bad seller/bad customer service
First, good job to all those who speak out against ebay! It is always a good rule to remember that all companies will look out for their own interest. So it is not surprising that ebay customer service is not willing to be of help. ebay wants their profits, simple as that.
To be fair, ebay is a good medium to purchase things you would not normally see. However, through my experiences…good and bad…there are certain rules that you should use when purchasing on ebay. I hope these are of help:
1. The first rule is to put all the responsibility on the seller. If the seller does not take the time to give an accurate and detailed description of the item, just assume fraud and do not buy.
2. Communicate to the seller and ask many questions before you decide to buy. Many sellers are honest and will take the time to describe their items. BUT…there are too many sellers on ebay who want to scam you. Unfortunately, 9 times out of 10 ebay will side with the seller regardless if they are honest or not.
3. The language in an ebay listing does not matter! Example, if a seller lists an item as “original” and you discover the item is not original after you purchase it…too bad for you. ebay will not care because they got their money and the seller got their money. So ask the seller for proof if an item is original, never take their word unless you are very confident in the honesty of the seller.
4. Never buy anything without and money back guarantee! If the seller will not give you a money back guarantee, be safe and assume they are trying to scam you. Don’t buy without a guarantee!
5. (a 5-star rule and a rule ebay does not want you to know)
* * * * * If you purchase an item and you find out that it does not accurately match the description in the listing, never communicate to the seller first. Leave negative feedback at once and a detailed reason for the negative feedback.
The reasons is simple:
a) It is the seller’s responsibility to be honest.
b) If you say something innocent like, “You sold me a defective item. If you don’t exchange the item or refund my money, I will be forced to leave negative feedback.” In ebay world they can say you committed “feedback blackmail” and use this against you.
c) If the seller does rectify the situation, you can always change the feedback later.
d) If you leave negative feedback, ebay is a little more willing to help rectify the situation. Why?...
e) Negative feedback is just as bad for ebay as the seller. If more buyers left negative feedback about bad purchases, then the federal government’s consumer affairs division would monitor ebay more closely and ebay does not want this.
The complaint has been investigated and resolved to the customer’s satisfaction.
I won an auction on a PC CD-ROM game - The American Girls Premiere (The Learning Company) - but sneon2000 canceled my order. I should literally get my revenge on sneon2000 and literally kick his [censored]ing [censored].
1. I should literally kick sneon2000's [censored]ing [censored] to the curb.
2. I should literally haul sneon2000 to jail.
3. I should literally grab some of the unbiddable items from his [censored]ing [censored] house and transport them somewhere else (5028 Ike Frank Road, Santa Fe, Texas).
Ebay does not enforce its own listing policies, and the feedback system is virtually useless.
Their customer service is a joke.
The people that answer phone calls only direct the caller to help articles or forms on the website. Any complaints or concerns that you send via the available contact forms on EBay are answered with a form letter response.
The whole system is structured in such a way that you will never speak to anyone with any authority and no one will ever look at the “big picture” if you are having a problem with a seller, particularly a high volume seller. You can report a listing violation, you can request feedback withdrawal, you can open unpaid or undelivered item disputes, each of these processes occurs in a vacuum. No one will ever look at all of them together and connect the dots.
There are people that have set up EBay stores that simply post a bunch of listings for all of the items they carry, regardless of whether or not they actually have the item to deliver. If you report the listing violation EBay will do nothing. The ad will stay up until it expires.
So, a seller that does this on a regular basis would have a lot of negative feedback, right? NO, and here’s why: If you leave negative or even neutral feedback for them THEY WILL LEAVE NEGATIVE FEEDBACK FOR YOU, and then demand mutual withdrawal. EBay still allows the seller to leave feedback to your account even if the item violated listing policy!
I left negative feedback for a seller because he did not have the item listed and did not let me know for over two weeks. I also reported the listing violation. He immediately left negative feedback for me and even used the word “backordered” in the feedback comments, thus admitting the listing violation. He then opened an unpaid item dispute, even though I paid with PayPal and he knew I had record of it.
The only thing EBay did about any of this was to remove the unpaid item strike from my account when I appealed and sent proof of payment…and they acted like they were doing me a BIG favor. They even sent me some links to some helpful articles to read, so maybe I could learn not to screw up so bad in the future.
i purchased an item on ebay on 4/10. it was paid for on 4/10. 6 days later the seller decides to send the item. i wait 2 days after the promised date, then filed a complaint with ebay. the seller then contacted me stating the post office damaged the item and he would get it right out. no proof. yesterday, 4/24 i get an update on my purchase. the seller claims he resent the item, and states he gave me a tracking number. there is no tracking number in the email, and now it is 15 days after i purchased and paid for the item. i have not received the item yet. ebay says "work it out". how long do i have to wait? i believe 15 days is enough time to either receive my part, or my money returned. it seems like i get excuses every time i send email to the seller through ebay. i will never do business with either again.
I accidentily lost an item that i sold an e-bay, i tried to work it out with the buyer, he was not willing to help me out, and gave me a negative feedback, i called e-bay, and they could not help me either, after 2 years on keeping my account clean, and basically giving away my items because someone had a complaint or was not satisfied, i ended with a bad reputation, screw e-bay, they left me over an hour on hold, and they decided the left me with a poor score. i will stick with craig's list, at least there are not fees there, lesson to learn.
Bad buyers outnumber bad sellers on Ebay.
Good sellers have no protection from bad buyers who lie about item descriptions, item not received, shipping times and cost.
Ebay protects the buyer. Buyers can leave negative feedback for a good seller without any proof of anything wrong.
Bad buyers steal items by saying item not described, get refunded and keep items.
Seller is screwed.
I signed up to ebay about a month ago, and was subject to and experienced the Ebay/Paypal Monopoly first hand. I did not want to use Paypal to accept payments as I already have my own merchant account with First Data and they are half the price of Paypal. When listing my first item, I scrolled to the part where it asked how I would like to be paid. I un-checked Paypal, and checked credit card. On the next screen it said that in order to accept credit cards I had to fax a copy of my merchant account invoice to them to prove to them that I can support this method of payment. I faxed them the necessary documents, and the games began. 2 days went by and no message from them about what was going on. Then I called them and was asked why I did not want to use paypal, and that it is the preferred payment of ebay. I explained to them my situation, and they said they would look into the situation, and they would get back to my via email. I waited another 2 days, and nothing. I called them again, and they brought me to the listing page, and they walked me through and told me to click Paypal for payments accepted, and I told them I did not want to accept Paypal, and they were dumbfounded and did not know what to do. They knew nothing about how to integrate my merchant account. They told me I have to wait for T&S to contact me. The next morning I called them again, and was once again told to just use Paypal and recieved a pitch on how they were safe and secure. I asked to speak to a manager, and they told me the manager was not available. I then called again and they finally got to the bottom of things. I listed a couple of items, and after the first one ended, the buyer told me there was no way for him to pay. I called ebay again and they told me there was a "Pay Now" button in the email that was automatically sent to them after the auction ended. The buyer told me there was nothing there. I got this same response from every winning bidder that day. I called ebay and they once again told me that I should accept Paypal for payments until they get the situation fixed. I told them I would not pay for the listing fees so far and they told me I have to pay them, and that it is like listing an ad in the paper and the listing fees are non-refundable. The next day they told me that they fixed the problem, and then I listed a couple items, and everything seemed to be good, until the first auction was down to the last minute. The account was blocked by Paypal, and I was informed that they needed more information on my Paypal account in order for the account suspension to be lifted. I called ebay and they told me the block was from Paypal. I called Paypal and they asked for my SS# and receipts for the items I was selling. I told them I never opened a Paypal account, and they told me regardless, they would still need the information in order to lift the suspension, and until then, the account would remain blocked. I called Ebay and they told me there was in fact a Paypal account linked to my ebay account and that there was nothing they could do. Now, I NEVER opened a Paypal account nor did I link it to my ebay account. To me, this is yet another shady desperate attempt by Ebay to force new members that do not know any better to use Paypal to accept Paypal so they can make money from every angle. When I call them and tell them this whole scenario, they ask me if there is anything they can help me with, otherwise the phone call will be disconnected. They no longer respond to my email regarding this and they told me that if I keep contacting them through ebay live chat that they would bring up charges for Harassment. What a way to run a company. I also notice that when you post ANY negative comments about ebay that are valid in the ebay forums, the comments are removed and you are banned from posting in their forums. They are trying to cover up anything negative about their company, but truth be told..., check out Ebay and Paypal on the Better Business Bureau and see all the complaints they have since January. There are well over 10, 000 of them. Ebay soon will be a thing of the past and they will continue to lose thousands of members a week to Amazon, just like me.
I agree with everything in this article except the comment about retaliatory feedback. In 2008 eBay changed their feedback policies to prevent sellers from leaving anything except positive feedback for buyers to "protect" them from feedback "blackmail".
I wasn't a high volume seller, but I used to sell things here and there on eBay, until the new policy rolled out. I experienced the other side of the coin; I always worked hard to make sure the buyer was happy, but one time I got burned by a buyer who apparently didn't like the item he purchased and left me negative feedback without even contacting me for a resolution. I would have gladly taken the item back and refunded his money, but instead I got a negative feedback.
From a former seller's prospective, other negatives about eBay are the value of items sold on eBay are plummeting while eBay continues to restructure their fees to get more money from you (between eBay and PayPal, I would lose about 20-30% of what my auctions earned).
eBay used to be a fantastic place to buy and sell, it was a modern marvel. But it has lost its roots and become just another business that takes your money and offers you little service.
Unethical Business Practices
Ray Farzam is unethical and unreasonable when it comes to business. I learned the hard way that I can't trust him, and it was costly.
He also does business buying and/or selling dental supplies and other items on eBay as: "topcaliforniadentist" and "rfarzam". http://myworld.ebay.com/topcaliforniadentist
Ray Farzam, DDS Los Angeles Cosmetic Dentist
[protected]
2210 Santa Monica Blvd, Santa Monica, CA 90404
The complaint has been investigated and resolved to the customer’s satisfaction.
buyer support is a joke!
I purchased a book on half.com using the ISBN (International Standard Book Number) identifying the HARDBACK edition of a book. The Seller, notjust4girlz, listed her SOFTCOVER book under the wrong ISBN even though half.com also offers the softcover edition under its own ISBN. She obviously did this to trick an unsuspecting buyer into purchasing the WRONG book! When I complained to notjust4girlz, she insulted me and then left FALSE NEGATIVE FEEDBACK, which is against half.com/eBay policies. When I requested half.com to remove the negative feedback, they did NOTHING! Following is my email to half.com:
"False Positive Feedback"
I am requesting that you require, notjust4girlz, who listed her book under the WRONG ISBN to trick a buyer (i.e. me) into purchasing a book I didn't want, to REMOVE her negative feedback. (SEE BELOW) By allowing it to stand, you support notjust4girlz in her INSULT, which degrades me, even though this feedback is against eBay/half.com policy, i.e. " We don't allow Feedback comments that contain:...Negative statements left for a buyer that conflict with the positive rating.
" ¤ª"?¨¨¯¯¨¨?"ª¤(¯`*·.¸(¯`*·.¸ THANK YOU ¸.·*´¯)¸.·*´¯)¤ª"?¨¨¯¯¨¨?"ª¤Seller: Member id notjust4girlz ( Feedback Score Of 3681) May-05-11 06:23 Follow-up by notjust4girlz (May-16-11 07:23): CANNOT READ DESCRIPTIONS YOU SHOULD BUY READING FOR DUMMIES VERY RUDE BEWARE
I can totally relate! Tonight I called Half.com's customer service, to have a FALSE feedback comment removed, and they flat out told me that the F.C.C. does not allow them to do that! I then told them that their OWN policy states that they will remove certain feedback!
But they still told me that they cannot remove it, and further stated that the feedback comment that the seller left was "mild"...I was so pissed off that this guy was minimizing this...I told him that my reputation is on the line, and that is a big deal to me!
I felt disrespected...So I told the rep that Half.com will lose my business and then hung up on him.
HALF.COM = UNPROFESSIONAL
book purchase
I purchased a book on half.com using the ISBN (International Standard Book Number) identifying the HARDBACK edition of a book. The Seller, notjust4girlz, listed her SOFTCOVER book under the wrong ISBN even though half.com also offers the softcover edition under its own ISBN. She obviously did this to trick an unsuspecting buyer into purchasing the WRONG book! When I complained to notjust4girlz, she insulted me and then left FALSE NEGATIVE FEEDBACK, which is against half.com/eBay policies. When I requested half.com to remove the negative feedback, they did NOTHING! Following is my email to half.com:
"False Positive Feedback"
I am requesting that you require, notjust4girlz, who listed her book under the WRONG ISBN to trick a buyer (i.e. me) into purchasing a book I didn't want, to REMOVE her negative feedback. (SEE BELOW) By allowing it to stand, you support notjust4girlz in her INSULT, which degrades me, even though this feedback is against eBay/half.com policy, i.e. " We don't allow Feedback comments that contain:...Negative statements left for a buyer that conflict with the positive rating.
" ¤ª"?¨¨¯¯¨¨?"ª¤(¯`*·.¸(¯`*·.¸ THANK YOU ¸.·*´¯)¸.·*´¯)¤ª"?¨¨¯¯¨¨?"ª¤Seller: Member id notjust4girlz ( Feedback Score Of 3681) May-05-11 06:23 Follow-up by notjust4girlz (May-16-11 07:23): CANNOT READ DESCRIPTIONS YOU SHOULD BUY READING FOR DUMMIES VERY RUDE BEWARE
did not receive item I paid for
I purchased on eBay an antique barometer from Great Britain. I paid using PayPal in mid-March. As of June 3rd I have not received the item. I contacted the seller and was told of a shipping/customs problem but that everything had been settled and I should have the barometer by the end of May. I filed a request with eBay for help and I was just informed via email that a decision has been made in favor of the seller and that I will not get a refund; there was no additional information. I have no barometer and am out over $300. How is this legal. I will avoid eBay from now on and I encourage all shoppers on eBay to be careful.
The complaint has been investigated and resolved to the customer’s satisfaction.
yes thanks i did not recieve an item i paid for on 27/08/2011 item no [protected] perfume from estee lauder my email address is cassarj33@yahoo.com or [protected]
Louis Sarkis
They are scammers, items sold are not as described, claim the products are in working condition but item ships DOA. They will try to deceive you so you will not be able to return the products.
itlowprices/epartsonsale/BLUE STAR ELECTRONICS, LLC
http://shop.ebay.com/itlowprices/m.html
http://myworld.ebay.com/epartsonsale/
The complaint has been investigated and resolved to the customer’s satisfaction.
poi scam
Ebay has a new scam. After changing the business model, raising fees, elimating listing fees and raising up the final value fee again, they are now looking for Paypal verified (you know, their sister company) ebay sellers to prove who they are. They are calling this a POI check. What they want is for you to give them a copy of your drivers license or passport (anybody else smell identity theft scamming here?) as well as copies of bank statements, utility bills, credit cards, etc. They will shut you down unless you put yourself at risk for identity theft with them. Now why does ebay need all this additional information when their sister company, PayPal, you know the one you use for a payment clearinghouse and the one that will automatically refund a complaining buyer their monies if you do not give them what they want, already has verified you and has your credit card information and your bank account information on file and has the same address and telephone number of your ebay account linked to it? There is a reason why ebay is slow to grow while Amazon is booming, and this is one of them. ebay does not care about sellers any longer and has no qualms about putting sellers at risk for identity theft. And they do not care. I have since had to close out accounts because they do not listen to reason and won't allow any other way to provide proof of identity. I'm certain that they will lose even more people once this new program gets rolled out mainstream.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been a seller for 13+ years. Ebay shut my account down which was in good standing due to another bad seller who stole our address as contact information on their account. EBAY will not listen to any reason and is allowing identity theft to occur. I think that a class action suit is a good idea against ebay for allowing identity theft on their sellers.
too many seller fees, over charge fees
Alert! New fees on shipping charges (Ebay has gone mad) I was a seller on ebay, after making a few sales I found out I was not making money I was losing money the only people that are making the money is ebay, sellers do your math after all the fees and charges, what are you really making? Not to mention why do you thing it takes so long for you to get paid after you make a sale i'll tell you why they hold on to your money and make more money on intrest, when they get paid right away. Paypal is owned by ebay so why do we have to wait for our money and why do we have to pay to paypal a percentage everytime we make a sale.
Join me in boycotting ebay!
The complaint has been investigated and resolved to the customer’s satisfaction.
Ridiculous I sold 200.00 dollars in goods to a dealer, collectibles. I already sold them on discount to get rid of them and added a modest shipping fee of 11 dollars, which was actually 15 dollars. Then paid the extra cost of having it repackaged to look nice. all in all 21 dollars, so now im down to 180 proft, then I pay Ebays F U in the A S S fee of 20 sometihng dollars just to sell the thing, they say its coverage for shipping fees but thats BS its a profit gain for Ebay for every purchase you sell Ebay gets 9 percent of your sale in their pocket. Its robbery is what it is. They ALREADY make a profit on your seller fees more than enough to cover liability with the 2 and one dollar charges for bidding. This new thing with the 20 dollar charge is little more than a scam to rip us off. I will never sell with Ebay after this BS.
Ebay has the ability to assess the customer ratings for shipping fees for each seller. That's what the 5-star rating system is all about. They say this new policy is an effort to keep sellers from charging too much for shipping/handling, but what they're doing is penalizing their best sellers (me) who have 5-star shipping ratings and are doing it right. Why should ethical sellers be lumped in with the others for such fees. They could use a scale to charge more for those sellers who have the low feedback scores. Sometimes I think that the decision-makers at ebay think we're all a bunch of idiots. And then there's no way to let them know directly how this impacts our "business".
And I am sorry I can not answer why they hold on to your money. I have sold on ebay many times and pay pal has never held any money from my account.
So many sellers are way over charging for the shipping that it was only a matter of time before they did this. For a few years they tried other ways to get sellers to charge actual shipping and some changed but most were still charging double if not triple shipping just to avoid the fees for that money.
greed
I am fed up with Ebay and PayPal not supporting their sellers, and where would they be without us? In the last few years Ebay has changed their rules and now takes money from all angles...even a tax from the shipping that the seller charges the buyers to recieve their items! What business do they have to take part of the shipping...this is none of their business and should keep their greedy fingers out! The reason, they say, they do this is because sellers would charge a ridiculous amount of shipping to a buyer, but if the buyer is willing to pay it, it is none of ebay's business...surely the buyers are smart enough to make their own decisions on weather to buy the item or not! Ebay instructed me to charge more for the item to cover the shipping charge that they take...WHAT? So now everyone looses except Ebay.
Ebay also has a judging form that buyers fill out about sellers, and if they are not 100% happy about everything or are just having a bad day, the seller gets a bad rap. Ebay gives advice on how to get your grade up...Sell the item cheaper(how can we, when we have to cover the postage taxes they take), charge less for shipping, ( how can we...we have to charge more now, because ebay charges shipping taxes), offer paypal for payment, ( how can we, when paypal charges the buyer a certain % of the cost of the item so that they get their cut for the convenience of the buyer, because the buyer is not stupid enouth to pay it), and ship within a certain amount of days. If you do all of this, Ebay, Paypal and the buyer will be happy and you might get a good grade...If the buyer even bothers to give you feedback! (I only get feedback from about 50% of my buyers). By this time, you have lost your butt in the item, and you would be better off giving it to a good cause in your area. I have sold over 1022 items and have 100% feedback, but ebay gives me a below normal grade. and if I would continue to selll thru them, as of June, they will hold my payments from the buyers for 21 days until the buyer is totally satisfied! Buyers work so hard, taking pictures of the item, describing them accuratlely, packaging them well, and then going to the post office 4 times a week, so the buyer will recieve them in a timely manner. It use to be fun, but ebay has made it a full time job! I have even sold items that has come up in a negative monetary value for me, because of all of the charges...the buyer is getting a great deal, but the seller is being robbed! Before I knew that ebay was taking a tax off of the postage that I charge the buyer, I was even sending some of the postage back to the buyer, because I accidently charged them too much...Ha, What a joke. I am honest and the Ebay and Paypal is a scam. Oh Paypal...let's talk about that...I went thru hoops for a buyer in France to repackage his item, to cut down on his postage three times, I repackaged and ended up making a box small enough to make his postage where he thought it was cheap enough...He ended up saying he did not get it, and filed a greivance against me...even tho I had the reciept of mailing the item, and told my story, PayPal took his side, and actually went into my Paypal account and took out the amount of the item that was paid to me! I am not usually an angry person, and try to look to the good of everything, but there is no more good about ebay or paypal...I QUIT...I hope this note helps you also make a decision. I will sell on other sites. Thanks for reading and Good Luck!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have the same issue. Today, after being with EBay for 12 years, they have put my money on hold for 21 days because 5 buyers rated my selling fees too high. Think about this: The buyer sees the shipping cost, agrees to pay it, pays for the shipping, posts positive feedback, and then rates me low. EBay then decides that this is merit for them to hold my money, with their fees removed, and making interest. The customer service rep, ( who barely spoke English, ) told me this was a punishment for the high shipping costs. I am a one man show and must pay the UPS rates from a local UPS store. The EBay rep actually told me to lower prices and lose money to improve my rating.
unfair to sellers
I sold an item on ebay in September of 2010. Nearly 3 months latter, Dec 4, 2010 customer complained of defect. I inform customer that item is still under factory warranty and I agreed to issue refund upon return of item or have factory repair item, his choice. Customer claims to have mailed item to address in Beverly Hills. I have never had an address in Beverly Hills. Customer claims item is lost in mail. Customer complains to Ebay. On Jan 15, 2011, Ebay resolution center orders that I issued refund upon return of item. Same as I offered originally. Same day Customer claims to mail item. Impossibility since Customer already had claimed the item was lost in the mail. Upon receipt of box I find 3 old video games. I immediate call Ebay customer support and inform them of this and that the item was not returned. Customer support claims that they can do nothing until after Ebay issues refund. Tell me to wait and file appeal.
On April 29, 2011 Ebay issues refund to customer and claims that I owe them reimbursement.
I file appeal on the same day.
Ebay currently shows "Appeal under review. Unfortunately, we need a little more time to make a decision. Expect an email from us soon."
Only emails I have received are bills for refund and now notice my account is on hold.
Even in criminal law, action is normally stayed pending appeal.
Ebay should do the same.
The complaint has been investigated and resolved to the customer’s satisfaction.
removal of listings
Last week I received notification from Ebay that my listings had been removed. The reason given. ? A complaint from OFCOM in the UK. The apparant reason given by OFCOM was "encouraging illegal activity". ! I was only selling 'mobile phone signal boosters' of which there are hundreds on Ebay. Anyway, as OFCOM have no jurisdiction over another countries affairs, in this case Ireland, I replied to Ebay in disgust and pointed out the error and also wrote to OFCOM asking why they had interfered in the listings of a seller outside the UK. I received a very bland reply from Ebay in which they stated the only way my listings could be relisted was by OFCOM asking Ebay to do so. ! I wrote back to Ebay again pointing out their errors and asked for the listings to be re instated, but again they refused. I then searched the OFCOM web site and found an email address and wrote again expressing my disgust and asking them to revoke their complaint to Ebay. As of this moment I have not heard from OFCOM at all, and Ebay are totally disinterested in my problem.
This situation is tantamount to someone in say the USA, complaining to a regulatory authority in the US that they object to a listing from a German national, and the regulatory authority in the USA asking for Ebay to remove the German listing. ! OFCOM have no jurisdiction over a seller from Ireland or any other country, other than the UK. In any event how can a 'mobile phone signal booster' actually encourage people to engage in an "illegal activity". ? This situation is only the latest in a string of problems with Ebay and PayPal. The latest was in regard to 'feedback' which was nasty and unwarranted from a couple of buyers but although Ebay agreed with my complaint about the feedback they refused point blank to change anything. The way Ebay, amd PayPal deal with complaints, and fail to understand the problems and send back such casual replies is annoying and very frustrating. I think a move to a different buy and sell web site is long overdue.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am very unhappy with the high fees and MORE importantly NO SELLER SUPPORT EBAY! The micro-managing on the part of Ebay staff is ridiculous and the seller no longer has any kind of voice but the expectations are constantly raised on the sellers. Have I been screwed by Ebay? Nope. No horrible experiences to relate. No hidden agenda. Just wishing the old Ebay (pre-2017) I knew would surface from the rubble.
I do NOT recommend selling to potential new sellers on Ebay. I cannot imagine starting as a seller in their horrible environment as I've been "almost" screwed by buyers by not realizing that Ebay did not have my best interests and had certain DEFAULT settings in my account set so that I could be screwed (and this is after having the same acct with them for over 10 years!) Run, do not walk away from Ebay.
eBay itself was great but it's ruined because of paypal. The staff and so called managers at paypal are so terrible. Paypal is what ruins eBay for so many.
...I used to use Pay-Pal as a Merchant. I sent over $300.00 worth of merchandise to a customer. My practice is to photograph items prior to shipping. Customer told Pay-Pal that it the items were incorrect. That was a blatant lie. Pay-Pal refunded customers money and allowed her to keep the items.
I cancelled my Pay-Pal account immediately. A week later the lady called my store to order more of these items! Unfair Pay-Pal.
I totally agree! Ebay used to be so fun to shop at. They allowed multiple forms of payment so almost no one was excluded. Now it's pretty much Paypal only. That wouldn't be so bad if Paypal wasn't so screwy. They can lock up your account on a whim and hijack your money. (Who needs identity thieves when you have Paypal, right?) Then they require tons of personal information to restore your account--including your SSN. I miss shopping on Ebay but probably will never use them again due to this. Well Ebay... Amazon is getting all my business that YOU would've been getting.
I agree, ebay and paypal do not have a CUSTOMER relations in any manner or form.
Its unblievable that a company will take action on behalf of an objector rather than its paying customers without any discussion whatsoever with that customer.
facilitating a crime / theft
Below you find my Attorney Generals Complaint i filed with Missouri. I would like a representative to call me back and fix this ### that your system caused. I got confirmation from several different support staff that this was a software ### up yet i have to defend and prove my innocents in the fashion of I Have paid even then no one will fix your screw up. It was caused by your engineers failures. This is class action lawsuit stuff that all i wanted was my account cleared the false accusations resolved and corrected. yet ebays stance is ### you.
Consumer Complaints
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Confirmation Details
Confirmation Number: 401214
Confirmation Time: [protected]:53:27
Your Contact Information
Name: Mr. edward a mitchell
Address: 6819 winchester
kansas city MS 64133
County: Jackson
Email: [protected]@sbcglobal.net
Home Phone: [protected]
Work Phone: [protected]
Information About Company that Complaint is Against
Name of Company: Ebay Inc
Phone: [protected]
Address: 2065 Hamilton Avenue
San Jose CA 95131
County:
Web Site: http://ebay.com
Email: [protected]@ebay.com
Contact's Name: Jamie, Matt
Contact's Title: Customer Support, Manager
Details of Transaction
Date of Transaction: Apr 21 2011
Amount of Transaction: 45.99
Payment Method: Other/No Payment
Details of Complaint
How and where did you learn about product or service?
Ebay
Description of Complaint:
Item Number [protected] seller account ecoolstore. I need to report this member for Theft. I purchased htis item using Ebay buy it now. I paid for the item. A week later i get emailed that i havent paid and need to pay for the item or i get a negative transaction against my account. I notified the seller several times including the transaction ID from Paypal the seller stated simply they refuse to mark it paid and refund my money since ebay said i didnt even with the paypal payment. In ebay when a seller marks your transaction not paid there is no recourse for the buyer to validate and prove payment. The only options you get are pay or contact not validate. So i called ebay and i get nothign we can do wait till it is closed and the seller wins and then maybe we can help you after the fact. I asked to speak to a manger after this last transaction with ebay customers support and got Matt who didnt do anything didnt even look at the mattter. was blunt and rude and simply didnt give a ### about me. When i cussed the peice of ### limp rag hung up. Mean while. I spoke to ebay support staff who validated that this is a systems issue with programming on ebay side which is why payment didnt post yet i am stuck out begging ebay to fix their ###. Meanwhile my seller is saying ### you i am not giving you your money back till ebay says i have to and stealing 46.98. This is against the law plain and simply you are abeding a theif and perpetuating a crime of fraud and theft. I purchase, and paid for item. Ebay didnt mark it paid. Ebay then after 7 days automatically files a non paym, ent claim against my account. When i click on the complaint filed against me the only options i have are to pay or contact the seller. When i contact the seller he says i am not giving your money back and i am not sending your item out and ebay is behind me so i dont have to honor this sell or refund. When i contact ebay you state there is nothing we can do. Your system Ebay, screwed up this transaction, you filed an automated claim against me. i validated to ebay and the seller i paid using paypal and provided the transaction code and proof of payment and i am told too bad by ebay there is nothing we can do. This is not legal and Matt is a peice of limp ### ###. Can i please speak to someone with some ability to correct your ###ing mistake? I need a representative of ebay to correct ebays ### up. I dont need some little skirt week knee ### who can not and will not assist me. This is a class action lawsuit and i can not imagine i am the only user affect by ebays unitended theft assistance. But you have allowed it to occur and continue to be parcipated against me with no recourse till after i am found guilty of non paymnet then maybe i can get some assistance from resolution center. Now when i go to report a user at the resolution center i go to ebay, customer support and customer support and then contact us i get we offer nothing. There is no way to correct your lying system which failed to mark my item paid. There is no way to correct the transaction and leave negative feedback for the seller who refused to refund my money or send item. I have no recourse and ebay is stealing my money and helping the thief get away with it. how many others are you doing this too which brings us to legal how do i get my lawyer ahold of your lawyer since no one at ebay wants to use common sense and correct your ### up? Have someone call me or you talk to the missouri attorney general and discuss why your facilitating a crime, of internet fraud? alan mitchell [protected]
Did you sign a contract, warranty agreement or similar papers?
No
What action have you taken to resolve this complaint?
Tried to resolve thru ebay process
Name of any agency contacted:
ebay
Have you been sued or filed a lawsuit about this complaint?
No
How do you want this complaint resolved?
Refund
If you answered "Other" to the previous question, please specify
I want a refund and ability to lv Neg Feedback
Sincerely,
Edward Mitchell
The complaint has been investigated and resolved to the customer’s satisfaction.
buyer protection abuse
I listed an Apple iPhone 4 on ebay, item sold as a typical auction style sale. After the winning bidder won, payment was made. Buyer then was very aggressive about shipping and handling procedure. Buyer insisted that I use USPS with delivery confirmation. So I followed all the steps given from ebay and then after I was rerouted to USPS for postage and payment. After approximately 10 days I was contacted by the buyer and he insisted that I didn’t send the item and then opened an ebay buyer protection case against me. I gave all the information that was provided to me by ebay and USPS. After much frustration and long hours of research, I found several others that this buyer has done the exact same SCAM to. We all have contacted ebay in hope to stop this unethical SCAMMING practices but ebay sides with this buyer every time because he found a loophole in eBay’s system. Ebay refuses to take responsibility for their mistake and allows foreign individuals in other countries to abuse the ebay buyer protection program. So, they receive the item, claim they didn’t get it and then get issued a refund. Ebay then takes the funds back from seller and if they cant recover, collections, harassing phone calls and of course, account suspension. To add insult to injury, this SCAMMER only had his account open for less than 3 months and had already SCAMMED 4 honest sellers. Ebay allows it to happen and returns the funds to them every time. Even after ALL the complaints!
The complaint has been investigated and resolved to the customer’s satisfaction.
It's not just the sellers who have problems with the protection plan.
I recently purchased an item that turned out to be defective. The resolution center found in favor of the seller; I was not given a refund and I was not able to appeal the center's decision. Why? Because I left positive feedback about the item. Even though at first glance the item seemed fine, I had not used it yet. Discovering the actual condition and defect of the item did not matter. Once I said that the condition was okay in my feedback, I lost all protection from this unscrupulous seller.
So it's not just the sellers who are getting screwed by the protection plan; it's the buyers as well.
eBay In-depth Review
Website Design and User Experience: eBay's website design is clean and user-friendly, making it easy to navigate and find what you're looking for. The search bar is prominently displayed, and the layout is intuitive, allowing for a seamless browsing experience.
Product Variety and Availability: eBay offers an extensive range of products across various categories. Whether you're looking for electronics, fashion, home goods, or collectibles, you're likely to find what you need on eBay. The platform also provides access to both new and used items, giving customers a wide selection to choose from.
Pricing and Value for Money: eBay is known for its competitive pricing, with many sellers offering products at lower prices compared to traditional retail stores. Additionally, the platform often features deals and discounts, allowing customers to get great value for their money.
Seller Reputation and Trustworthiness: eBay has a robust seller rating system, which helps buyers make informed decisions. Each seller is rated based on their past transactions, and customer reviews provide insights into their reliability and trustworthiness. This system ensures a safer and more secure buying experience.
Buying Process and Customer Support: The buying process on eBay is straightforward. Once you find the item you want, you can easily place a bid or make a purchase. The platform also offers excellent customer support, with a dedicated team available to assist with any queries or issues that may arise.
Shipping and Delivery: eBay provides various shipping options, allowing customers to choose the most convenient and cost-effective method. Sellers are responsible for shipping their items, and estimated delivery times are typically provided. However, it's essential to review individual seller policies for specific details.
Return Policy and Refunds: eBay has a comprehensive return policy that protects buyers. If you receive an item that doesn't match the description or is damaged, you can request a return and receive a refund. The platform facilitates communication between buyers and sellers to resolve any issues.
Security and Privacy Measures: eBay prioritizes the security and privacy of its users. The platform utilizes encryption technology to protect personal and financial information. Additionally, eBay has strict policies in place to prevent fraud and unauthorized access, ensuring a safe online shopping experience.
Mobile App Functionality: eBay's mobile app offers a seamless shopping experience on the go. It provides all the features available on the website, including easy navigation, secure payments, and access to customer support. The app is user-friendly and optimized for mobile devices.
Community and Feedback System: eBay's community and feedback system allow buyers and sellers to interact and provide feedback on their experiences. This system promotes transparency and accountability, helping users make informed decisions and fostering a trustworthy marketplace.
Overall Customer Satisfaction and Ratings: eBay has consistently received positive customer satisfaction ratings. With its wide range of products, competitive pricing, reliable sellers, and excellent customer support, eBay remains a popular choice for online shopping. The platform's commitment to user experience and security contributes to its overall positive reputation.
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