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4.2 3812 Reviews

eBay Complaints Summary

164 Resolved
720 Unresolved
Our verdict: With eBay's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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eBay reviews & complaints 920

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R
6:37 pm EDT

eBay Being paid for selling an item

eBay is trying to force me to give them my checking account information to be able to be paid for an item I sold on eBay. My complaint is simple. If it is the case that I must give eBay my checking account/Bank information befor I can get paid, then I should not have been allowed to list/sell an item until I had done so. eBay allowed me to list and sell an item without forcing me to fill out my banking information and when I went to get paid, that's when I was told/forced into filling out my banking information if I wanted to get paid.

I asked for an alternative way to get paid because I was and am unwilling to trust eBay with my banking information and I was told that I had to go through my state to get paid. I asked just what and whom do I cantact for that to happen and was told it would happen automatically in two or three years. I said to close my account and the reply was you can't close your account with money on the books. I said then cut me a check and close my account.

Well, there it is! Now, my money is stuck in eBay for two or three years with no other way to retrieve it unless I give all my banking information allowing eBay to put and take from my personal account.

I gave them my PayPal card information and my debit card information linked to my checking account but that wasn't enough, they demand all my bank information. No way will I do that, there is no reason they cannot give me my money through the PayPal or my bank card.

Roger R. Thrippleton

Desired outcome: Pay me and close my account.

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5:39 pm EDT

eBay order # [protected] Cuisniart Food Processor Work Bowl, Chute, Pusher

have contacted e-Bay and Seller and had no response. Received one component only of my order. Useless to me. Seller is

voltageelectronicresale

.

I received this partial order on Sept 2 / 2022. Have had no response from the selller. Ok I have explained what I ordered,three itams for a complete package and received only one of the items, the work bowl.no googd to me unless all three are recieved. There is no more to it.

Thanks

Phil Anaya 9/15/22

Desired outcome: The charge s on my Visa card and I have not paid as of yet $27.66

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3:16 am EDT

eBay Ultimate comics online buy ebay really

We'll ebay is at it again I left feedback they remove it like it was never there. They make it hard to shop online. Frank Frazetta's Death Dealer #2 1:5 Action Figure Variant Opus Comics 2022 looks just like a toy. They took a picture of the toy and changed nothing so that's why. Please be carful since ebay is dishonest and won't let me leave feedback when I try to warn other. Doesn't matter if natural or negative they take it down It's just a matter of time sadly. Some progress made as ultimatecomicsonline changed the heading from? to comic and I hope it last but ebay had nothing to do with any of this because ebay is dishonest. I revised one and I was going to revise my other feedback because the seller did change the heading but ebay just took it all away. Thank god for this site.

Desired outcome: Not taking down informative feedback for buyers not now or a year from now meaning not ever.

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Update by ebay bad
Sep 14, 2022 3:43 am EDT

I can't even use ebay to shop with children because a dick toy or stripper toy will show up and doesn't matter what you put in it just shows up. I bought a new computer thinking just use it for ebay shopping only and that could work but NO! First thing I did was put in batman and got a dido on page 2 so it's ebay doing this. I take the kids to store's to pick out a toy now because of this. On a seller who has no tracking number for an item that should have been here ebay won't let me contact the seller it says (Please correct the information below Contact Seller mo2menx500 This is not about an item Enter item number Item number [protected]

Item number [protected] Invalid item number, please try again.) So I pick This is not about an item because nothing works and Oops! Something went wrong. Please try again later. and It is never gonna let me contact mo2menx500. I am not happy with ebay but I take a little comfort in knowing that I have denied ebay and or amazon a lot of money in sell's from friends and family

over the last 6 years. My son alone has a full collection of sega cd/saturn plus some neo geo and much more and he will not be selling to ebay like he was gonna. I know ebay is only gonna get worst as that's what is happening and it's sad.

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J
7:21 pm EDT

eBay Feedback Removal

I am a seller of over 20 years, with a stealer record. I’ve asked for this disingenuous *Neutral* feedback to be removed from my profile, I was told its was against your policy to do so, this is completely ridiculous. I’m not asking for anything outrageous or unheard of, so please remove this at once. The buyer has been disingenuous and dishonest (and kept the item at the same time) Over the last 20 years I’ve seen sellers’ rights stripped away on eBay, with things like eBay forced retunes, sellers no longer having the ability to leave feedback on buyers, not to mention your various funding procedures. I don’t think asking to remove some unjust feedback is ridiculous. I am seriously thinking of taking both of my eBay stores offline.

Thanks for your time,

Regards,

reedross

Desired outcome: You remove the feedback, and I continue selling on eBay

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1:15 am EDT

eBay ORDER NUMBER [protected]

I ordered 6 shirt that were supposed to be 5X. When I recieved the order the shirt are labeled as 5X but are really small maybe 2X. I setup a return and it said I am responsible for the shipment cost to return. I called customer service and was told I have to pay this. This wrong that the seller can sell items which are NOT the size it claims to be. THIS IS FALSE ADVERTIZING !

After talking to a supervisor who told me I had to pay but offered me a $5 coupon for future purchase. I now can no longer contact anyone at this number [protected] as it cuts me off. E-Bay is allowing sellers to sell items that do not meet what they advertize, so youy are allowing FALSE ADVERTIZEMENT.

Desired outcome: settle the issue

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11:03 pm EDT

eBay Chromebattery motorcycle batteries

I bought a Chrome motorcycle battery on Ebay August 2021, the main reason I purchased their battery was because it came witha 2 year warranty, at least according to their ad? The battery dies completely about 6 months later, I then contacted Chrome battery, and pai $ 6.95 for shipping for a replacement battery.

After taking over an hour replacing the second battery, it too lasted about 6 months . I contacted Chrome once again, they stated they do not have a warranty on their replacement battery? Which made no sense at all, nor was this policy posted on the Ebay purchasing website. The only thing posted was the 2 year warranty? When I brought this up to them, they tried stating there must be something wrong with my bike? But I bought another motorcycle battery and it is charging and working fine. This is misleading, fraudulent, and unethical. They then stated there battery policies are on the phamlet you get after you buy the battery?

Desired outcome: A full refund for trouble and wasted time spent replacing a poor quality product.And their misleading, false ad.

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7:51 am EDT
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eBay Account Locked

Hello,

My email address is [protected]@Hotmail.com.

With this email address I had set up an ebay account and have tried to sell my old laptop computer.

For some reason or no reason, ebay has locked and suspended my account.

I am living in Germany but I only speak English. I cannot find any solution to my problem. Am I banned from ebay forever? This seems totally unfair!

Desired outcome: Account unlocked and able to sell my items.

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10:55 am EDT
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eBay Evri courier

I ordered the Magic Magnetic Curtain Door Net Screen which was delivered by Evri on Thursday, 18 August at 11.01. I was out, the delivery person took a picture and told me that the parcel was left at my front door. When I was home, the parcel was missing. There was a note left claiming that the parcel was left at the side gate. I checked the side gate. There was also no parcel. In the note, it precisely states that 3 attempts for delivery are available. I am very disappointed not only for the money that I lost, also (1) I don't have the item to use when I need it most; (2) the courier did not try to reach me on my mobile to ensure the item is left in a safe place; and (3) the courier fails to make 2 other attempts to redeliver as it states in their notes. Even Royal Mail will leave a note for me to make arrangements to redeliver. Apparently, Evri fails to complete its mission. Adding to that, I dont have an explanation why the parcel had gone missing nor any suggestions for improvement except apologies which is not helpful. Evri needs to improve the quality of the delivery personnel and ensure its protocol is closely followed. The purpose of having courier is to ensure the parcel reaches the recipient safely - more reliable than ordinary mail. Apparently, this does not apply to my case. This really reduce my confidence and interest in further purchasing from eBay as there is no way that one can ensure the safe arrival of the merchandise. Where is the point and the fun of purchasing online whilst the arrival of the merchandise cannot be guaranteed. Thank you.

Desired outcome: either redeliver the merchandise or a refund.

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12:50 pm EDT
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eBay A few items

I'm a happy customer on Ebay, but there are a few sellers that need to be a little careful what they sell when people buy things. I bought VeggieTunes from a seller who sent me a wrong CD as a Sampler CD. And another item I got a Steven Curtis Chapman VHS tape that was broken. No one wants to buy broken things or get wrong things. I was not happy about that. I still give Ebay 100% since I'm new on Ebay and everything else is smoothly, but the items I now just said from the few sellers, I wasn't happy.

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4:09 pm EDT
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eBay Bulb wattage -:25w 110v blub, qty:2 pack, type:no ozone

Purchase product from "comeupbuy" vendor from china. Product came in and exploded within 2 days of usage. The complaint process was not apparent as I bought as a guest and had conflicts with my existing account. In the end, ebay requested I send it in at my cost which I rejected as the item ~40$ and the shipping as ~10$. As a alternative I thought I resolved it the vendor in china, but the promised replacement is well past the expected delivery date. Now the accounts are frozen and cannot complain. Unable to log back in or rest the passwords.

Desired outcome: Nothing is expected. Would like the replacement as promised. But would like to point out the shadiness pf ebay's and "comeupbuy"'s actions to the public.

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1:26 am EDT
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eBay Account suspension

18 July 2022

Today my account of over 20 years with ebay was closed for an apprent breach of there policies on selling police related items, I deny this as have only ever sold allowed cloth patches, they have no real understang of there own policies

Hello xxx,

Your account didn't follow our Prohibited items policy. Prohibited items are not allowed.

What activity didn't follow the policy

N/A

What you need to do next

Please read and follow the instructions in this email. Do not attempt to register new eBay accounts.

What is the policy

Some items are regulated, illegal, or not allowed to be sold on eBay.

How this affects your account

- Your eBay account has been suspended.

- All your listings have been ended.

- Any fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account.

- You are responsible to pay all outstanding eBay fees.

Desired outcome: reinstatement

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12:25 pm EDT
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eBay No Delivery and No Refund

Seller shipped to wrong address but tracking still showed delivery to me. Ebay refused to even compare the delivery address with mine to see I never received it. Seller basically shipped to himself, so tracking shows delivered - just not to me! So I'm out $500. This was an obvious scam by the seller and Ebay is complicit in this fraud through their negligence in not checking the addresses. I live in Oregon and the package never even left New York!

Buyers BEWARE of purchasing anything on Ebay - if there is a problem and you do not get your package all Ebay will do is send a form letter denying your refund. Now I have to get the actual delivery address from USPS and send that to my bank to reverse the charge. A huge waste of time all because Ebay can't be bothered to do any investigating of even the simplest of things like the actual delivery address!

Desired outcome: Refund!

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8:34 pm EDT

eBay had an issue with an order that didn't fit their mold - couldn't reach a live person

Order received - some parts were damaged and broken. Didn't want to return entire order. Wanted compensation. Seller told me to file a claim with EBay. Couldn't reach a live person. Couldn't find a category except return.

VERY FRUSTRATED. 1/10 of my order was broken. I wanted compensation.

Desired outcome: I want compensation.

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4:58 pm EDT

eBay Account Suspension

I just received an email saying my account was indefinitely suspended. When I went to contact them as to why, because there was no reason in the email, all they told me was I exhibited behavior that went against their policies. Again, I asked for more information. The agent said I was displaying patterns against their policies and that's all they could say. Here is the thing. I just opened up my eBay account last month to sell a bobblehead. First account I ever held with eBay. I read all the requirements to sell an item. I took my pictures and posted for $40. The item is still listed because I have not sold it yet. That's it! That is entire story. I explained to the agent I have not held my account long enough to cause "patterns," but of course there is no arguing, the decision has been made and the big companies win again. It's not like I am looking to get reimbursed for anything. My item never sold, so I never received any money, not do I owe them money. I am just hoping people will learn from my unfortunate dealings with them. I know I cannot shut the company down, but if one person learns from this then maybe that will be a small victory.

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12:26 pm EDT

eBay return request ID: [protected]

We purchased new toilet sensors for USACE. USACE went to install the sensors and the insides were damaged, causing them to return and waste money on a plumber. After sending the seller a message, along with pictures, we were totally ignored. Seller sold bad merchandise and ebay closed the refund without any communication or investigation. It was over $2000 we lost in merchandise alone, not including plumber labor!

Desired outcome: We want our money returned. The seller advertised the items as "NEW".

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2:06 pm EDT

eBay Unable to clear a dispute with ebay

I listed an item for sale on eBay. The asking price was $500. In about a week I had a buyer. The buyer paid eBay. eBay informed me of the sale and offered to provide me a shipping label for a fee. I agreed to use their shipping label, but before I had a chance to ship. The buyer asked to cancel the transaction. I agreed. I canceled the shipping label and received a credit for canceling the shipping. But eBay says I owe them $74.18. They have charged my bank account for the money. According to their Fee credits policy, If the buyer asks to cancel the order, and the order was not shipped, no fee would be charged to the seller. Here's the link: https://www.ebay.com/help/selling/fees-credits-invoices/fee-credits?id=4128&mkevt=1&mkcid=1&mkrid=711-53200-19255-0&campid=5336728181&customid=&toolid=10001. So If I don't owe the fee, why am I being billed almost 15% of my selling price for the item I didn't sell? eBays customer service does not exist. No phone number, and they don't return emails.

Desired outcome: I want a refund of my money. And I want them to not do this to anyone else. I would still like to sell my item but don't want a bad mark on my status as a seller.

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2:32 pm EDT

eBay Adobe Illustrator 9.0 upgrade windows, sold by 'discount cards and more'.

Purchased a CD of the above in good faith on June 5, 2022. When received, it would not work. When I googled I found that this CD would only work on Windows 7. I have a higher version of Windows.

The seller claims that it is stated that it does work on older versions like Windows XP. My understanding of XP is that it would work on my version 10 / 11. However it will not. When I googled, as said, it was said to only work with Windows 7. That is not shown in the description.

I have not purchased a lot through Ebay because of the fear of this kind of situation. I buy a lot through Amazon and had hoped that the Ebay policy would be accommodating as I had hope to purchase a lot more through Ebay.

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Update by Patricia Dean
Jun 11, 2022 3:02 pm EDT

The order # [protected]. The return ID is #[protected]. The seller has refused a refund.

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4:43 pm EDT

eBay [protected] Shredder

I ordered and paid for a shredder. The shredder I received was defectiive and does not shred. It just "pastes" the document and spits it out. Whether it one she or thicker.

I do not have the resources to deal with returning it and request either a good funcrtiooning replacement or just the shredding mechanism and i AM WILLING TO pay for replacing the defective part.

Here is a picture of the "shredded" doc.

The Vendor is Dollarhog

Desired outcome: 1) Rewfund the price.2) Send a functioning shredder.3) or just send a good shredding mechanism

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8:22 pm EDT

eBay Purchase and return of a New ASUS Laptop from EBay in Australia.

Dear eBay Service and Complaints Department.

On 6/7th May of May I ordered an ASUS X515 17-1165G&,15.6 FHD 512GB, 8GB, IRIS-X W11H lap top Computer and paid for it using my VISA debit card. The order was processed and arrived by express delivery one day later on Monday 9th May2022. Cost was $1680.45 paid with my Visa Debit Card. Payment was acknowledged by the supplier C edge in Sydney

However, This order was incorrect as I had been dealing with a Queensland Computer Company ( Computer Alliance-Will Thompson) to custom build an ASUS lap top for myself but somehow Cedge supplied( how they intercepted the order I do not know) a Sydney company and supplied a non- upgraded, incorrect computer. I advised both eBay and Cedge immediately and was advised to return the computer which had not been unpacked, by registered mail. I posted through the Australia post registered Mail system the computer in its original packing with the original packing slip and I have the registered mail receipt.

The computer cost and payment was for A$1,680.45

I have sent three emails to eBay Australia and the company Cedge in Sydney, without a reply to date. I have tried calling C edge on their phone line but no one answers? The person i originally spoke to a Cedge was called Warren.

The order number is [protected].

The tracking number is/was M9460944

My Visa Debit Card is [protected]-[protected], expiry 03/26, John Cambridge.

I request the refund of A$1680.45 soonest and PLEASE REPLY TO ME ASAP.

Kind regards

JohnCambridge

+[protected]

4/2 Sunglo Crt TERINGIE South Australia 5072

Email: [protected]@internode.on.net

Desired outcome: I want the refund of A$1680.00 soonest. thankyou

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2:13 pm EDT

eBay Ebay refund guarantee regarding item ([protected])

Ebay has a refund guarantee that is a lie

On may 18 I paid for item and the seller fraudulently created a fedex tracking number but never sent the item to fedex and admitted this in the messages

I filed for a refund. Despite ebay admitting the message from the seller clearly states that the seller refuses to sell the item and states they will not ship the item, effectively ending the investigation and finalizing the decision, ebay stated they must wait the 7 days.

At the end of the 7 days ebay said they must wait 3 more days to effect the refund.

At the end of the 3 days ebay called me and left a message the case is closed and the refund processed.

24 hours later there is no refund.

I called several times, each "supervisor" reads a script indicating clearly they have not read the notes on the case. This seller admitted in writing they are not selling the item and refusing to ship it yet the supervisors keep stating ebay must review the make sure the item is not shipped? It has been 12 days past the point the seller admitted in writing and still no refund.

Ebay supervisors now claim there is an unwritten policy to hold the refund further since it is over $1000 to investigate further.

What else is there to investigate? Ebay is on record stating the issue is closed and refund issued. Only that was a lie. I have that on recorded message. Now they are stating a new 24 - 48 hour wait period that is not part of any refund guarantee as admitted by ebay supervisors

I have filed a complaint with the better business bureau case # 36a1539d-e42c-11ec-bf37-0e63a05a1194.

Due to the amount of the transaction I plan on pursuing legal action against ebay to to the fraud involved

Desired outcome: wire transfer money IMMEDIATELY and a letter of apology signed by Farah, May and Renzo, the customer supervisors who either chose not to read the entire file, were withheld the entire file record or lied

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eBay Customer Reviews Overview

eBay is a popular online marketplace that connects buyers and sellers from all over the world. With millions of active users, eBay offers a wide range of products, from electronics and fashion to collectibles and antiques. The platform is known for its user-friendly interface, secure payment system, and excellent customer service.

One of the biggest advantages of eBay is its vast selection of products. With millions of items listed at any given time, buyers can find almost anything they are looking for. Additionally, eBay offers competitive pricing, with many sellers offering discounts and deals on their products.

Another positive aspect of eBay is its secure payment system. eBay uses PayPal, a trusted and secure payment platform, to process transactions. This ensures that buyers and sellers are protected from fraud and other types of online scams.

eBay also has a strong customer service team that is available to help buyers and sellers with any issues they may encounter. The platform offers a variety of resources, including a help center, community forums, and a customer support team that can be reached via phone or email.

Overall, eBay is a reliable and trustworthy online marketplace that offers a wide range of products and excellent customer service. Whether you are a buyer or a seller, eBay is a great platform to buy and sell goods online.

eBay In-depth Review

Website Design and User Experience: eBay's website design is clean and user-friendly, making it easy to navigate and find what you're looking for. The search bar is prominently displayed, and the layout is intuitive, allowing for a seamless browsing experience.

Product Variety and Availability: eBay offers an extensive range of products across various categories. Whether you're looking for electronics, fashion, home goods, or collectibles, you're likely to find what you need on eBay. The platform also provides access to both new and used items, giving customers a wide selection to choose from.

Pricing and Value for Money: eBay is known for its competitive pricing, with many sellers offering products at lower prices compared to traditional retail stores. Additionally, the platform often features deals and discounts, allowing customers to get great value for their money.

Seller Reputation and Trustworthiness: eBay has a robust seller rating system, which helps buyers make informed decisions. Each seller is rated based on their past transactions, and customer reviews provide insights into their reliability and trustworthiness. This system ensures a safer and more secure buying experience.

Buying Process and Customer Support: The buying process on eBay is straightforward. Once you find the item you want, you can easily place a bid or make a purchase. The platform also offers excellent customer support, with a dedicated team available to assist with any queries or issues that may arise.

Shipping and Delivery: eBay provides various shipping options, allowing customers to choose the most convenient and cost-effective method. Sellers are responsible for shipping their items, and estimated delivery times are typically provided. However, it's essential to review individual seller policies for specific details.

Return Policy and Refunds: eBay has a comprehensive return policy that protects buyers. If you receive an item that doesn't match the description or is damaged, you can request a return and receive a refund. The platform facilitates communication between buyers and sellers to resolve any issues.

Security and Privacy Measures: eBay prioritizes the security and privacy of its users. The platform utilizes encryption technology to protect personal and financial information. Additionally, eBay has strict policies in place to prevent fraud and unauthorized access, ensuring a safe online shopping experience.

Mobile App Functionality: eBay's mobile app offers a seamless shopping experience on the go. It provides all the features available on the website, including easy navigation, secure payments, and access to customer support. The app is user-friendly and optimized for mobile devices.

Community and Feedback System: eBay's community and feedback system allow buyers and sellers to interact and provide feedback on their experiences. This system promotes transparency and accountability, helping users make informed decisions and fostering a trustworthy marketplace.

Overall Customer Satisfaction and Ratings: eBay has consistently received positive customer satisfaction ratings. With its wide range of products, competitive pricing, reliable sellers, and excellent customer support, eBay remains a popular choice for online shopping. The platform's commitment to user experience and security contributes to its overall positive reputation.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, situated at the top right corner.

3. Writing the title:
- Summarize the main issue with eBay in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with eBay, including key areas of concern, relevant transaction details, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint, avoiding sensitive personal data.

6. Filing optional fields:
- Utilize the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint about eBay on ComplaintsBoard.com.

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