eBay
reviews and complaints

I purchased a Microsoft Software from eBay seller fb54321. The seller advertised his or her item as brand new, and CDs.
When I received the package, it wasn't as advertised, no Cds! I entered the Product Key after logging into my Microsoft Account, I get a message that reads, Product Key already been used! The seller took so long to ship the package, and I message the seller, he/she admitted to having a busy work schedule. Therefore I requestedy refund around two days later.

eBay then created a fake tracking on my account, showing shipped. I asked the seller in a message have package been shipped, the seller replied the package (had not been shipped), and that's when I realized eBay is doing fraudulent activity! eBay had the audacity to close the order, without refunding my money! eBay is just as guilty as the seller's for fraudulent activity!

After I get my refund, I will be done with eBay for good! And eBay don't provide a customer care number for eBay Buyers, simply because eBay is doing fraudulent activity along with the seller's! When a Buyer wants their refund before an order ships, that's exactly what eBay should do! And not create a fake tracking! Bump the time limit of giving sellers time to ship their used up junk to Buyer's! I'm so frustrated! And now I have to spend more money purchasing a good Microsoft Software.

I ordered a pool filter from the following, i communicated with the vendor on ebay many times and was assured i would receive it, it never arrived, that was in September, now the ebay vendor is gone, kept my $55 and never shipped my filter, contacted ebay numerous time without a resolution, the following is the purchase information...

ORDER NUMBER
[protected]
SOLD BY
heabarth29user ID, click for member's profile
ORDER TOTAL US $58.85

View order detailsPleatco PAP150-4 Cartridge for Predator 150 - Pentair Clean and Clear 150
Pleatco PAP150-4 Cartridge for Predator 150 - Pentair Clean and Clear 150
Pleatco PAP150-4 Cartridge for Predator 150 - Pentair Clean and Clear 150
([protected])
Estimated delivery Fri, Sep 10

I purchased a cb radio from ebay that has an echo board that is completely bad. While doing business with ebay, I noticed some products I purchased and consequently sent back were in disastrous condition yet ebay doesn't concern itself with that problem. I know ebay has a return policy but what if during the pandemic I didn't check the product I purchased for about six months, then I'm stuck with a cb magnum radio that didn't deserve to be sold to anybody cause the echo board is bad and the seller knew it was bad. Just say no to doing business with Ebay. Buy on Amazon or any other selling company's website but not ebay.
Secondly, I was the highest bidder on a second cb radio that I tried to purchase. When the clock ticked down the last second I was the highest bidder, yet ebay gave the radio which is outlawed in the US from selling.

11/30 i received a note from ebay that my account was suspended. a week later i have a not it is suspended indefiinitely.
i have purchased two spall items and had positive remarks. placed an item for sale 11/16 - 3 weeks later... suspended for good!

i tried to contact to understand what happened, they just say i "endanger community" without any details and drop chat... what in the world...

if my account was compromised, i have credit card on file - and now i am getting fraudulent charges on my card. this people now put me at risk without giving any explanation. the wort service i ever signed up for.

I ordered a very expensive John Deere hood from the company on eBay called MODIFY - PARTS. Once I received the hood there was clearly poor quality. I reach out to them where they were willing to refund me $80.00 to a PayPal account, I requested it be placed back onto the card that I purchased it with. But since that day they have blown me off. Shipped to Ford Crosby.
I am tired of being treated like a chump. They refuse to comply with me anymore. The last communication was at the end of Nov. of 2021.
I feel like I was scammed...I paid over $400.00 for a pile of garbage.

Hi,

I tried to place an order but I get the message that my account is temporarily locked. It says my account may have been compromised, it was not and I have changed my password just in case and updated my details as they suggest. It offers a link to get help but this link says "Sorry, we are currently experiencing difficulties." This is the message I have been getting for 5 days now! There is no other option to get help or support.

Nowhere on their site is there any option to call, email or anything else to get support. The only option above doesn't work!

Best Regards
Joffrey

I've tried to purchase 7 times on the same item by using Ebay credit and even though I have a $500.00 dollar credit line. The purchase will not go through. On several occasions you wouldn't accept my password. So, I changed my password still not accepted. By the way all of the documents you send to me are in Chinese. by the way then you wouldn't accept my email address. Thanks very much. your stupidity astounds me.
Paul M Douglas [protected]@gmail.com
[protected]

Fits [protected] Ford Explorer 2 Door Models Rear Window Back Glass Heated

EBay 0*[protected]-CA Nov 19th $64.18
A valve was purchased on Nov 19th, have nothing from the seller or a part.Want my money back.
The next contact will be my card company.

David Brown
600 S CR 700 East
Parkercity, In 47368

1. Listed brand new Burberry scarf with description from Burberry saying it was cashmere. New with tags = $400.
2. Buyer purchased and paid $210.00 then immediately cancelled sale three minutes later.
3. ebay funds on HOLD until I provide proof of shipping and tracking, but I did not yet mail since buyer wanted to cancel.
4. ebay wants my credit card # to refund buyer, only I did not receive funds. Reported problem to Customer Service, who phoned me.
5. Explained issue to buyer, who asked me to phone him (in messages) I did. He says ship anyway. I did.
6. Buyer received scarf and immediately asked for Return "not as described, " which was not true, but I told him to return it. He did.
7. I tried to Refund buyer, but link to add Credit Card on ebay did not load. I use Safari on a iMac Pro. Also did not work on my iphone8. Made multiple attempts, then reported issue to ebay by phone and via online Report Problem. Had an ebay Customer Service Rep phone me on Nov. 26. On hold for 15 minutes while Rep tried to get a hold of Account Services. Explained issue and Acct. person they would issue Refund without taking my Credit Card info. Received email to that affect.
8. Received email from ebay on Nov. 28 that my account was suspended.

NONE of the issues were willful acts of negligence or bad faith on my part.
I have saved every message and email. Check your Customer Service Calls and notes.

Every way that I have found to place an ad (I'm new to this) has you first put up a one line description. Next you are taken to a page where the prompts are meant to help you better describe your item. Problem is, however, that there i no way to exit this and go onto to whatever would be next. I have gotten by this a couple of times but I have no idea how.

I have spent countless hours trying to get past this blockage. I have spent forever on their chat option but never got any meaningful help. It is clear, however, that those people have not recently tried to put up a listing. The last time I tried I absolutely got my point across including where the blockage was. That got me the answer "we can not help you."

I'm a seller on eBay. Buyer started a refund and claimed they received a empty box with no product. I asked the buyer if they could send me a picture of the box and also asked if the box was open at all. A week goes by and no response from buyer. I then filed a dispute against the buyer because clearly something is very fishy. In my entire life I never received a empty box so I took this claim as very suspicious and this is why I opened a dispute. eBay still decided to refund the buyer even though the buyer never responded to my messages and eBay sided with me Not only did I lose money but I lost my product as well!

Here's the case outcome

eBay Customer Support has refunded the buyer.
We're issuing the buyer a refund for this case. You don't need to do anything else. This case won't be included when we evaluate seller performance. Note: It may take up to 24 hours for this information to be updated in your Seller Dashboard.

Case summary
Outcome
You were not found at fault.

I was not found at fault but eBay decided to refund a buyer who I'm pretty sure was a scammer Makes zero sense all!

How do I know this was 95 percent a scammer . This buyer started a return and claimed they had a empty box with no product so I reached out to the buyer for proof with a picture of the box and I asked was the box open at all. They never responded and eBay still refunded this buyer.

Moral of the story eBay takes zero accountability and most of the time doesn't even investigate claims seriously!

eBay scams sellers leading them to believe they will protect them from Canadian Scammers and all international people who commit fraud against its sellers they are liars! Do not sell with EBay unless you want to be taken advantage of in EVERY way possible! I was a customer and sellers for 20 years they are ridiculous Pathetic liars and cheaters!

Never had a problem with Ebay until now. Purchased Roku TV Nov 8th, 2021 from Ebay seller 'rosapaulino_56' yet to received product or return email from contact listed on Ebay sellers. Today Nov 24th, 2021 was delivery date, I requested refund and still no return email from Ebay seller or Ebay since Nov 8th, 2021 even though I have emailed? I do not understand what's going on here but this has never happened prior to this order. Ebay has always been available until now. The Ebay seller 'rosapaulino_56' has vanished and Ebay seems to not have answers?

I ordered Pyrantel dewormer for CATS on Nov 22, 2021 and received Pyrantel Pamoate for HUMANS on Nov. 24, 2021. WHY CAN'T I CALL OR EMAIL EBAY?

EMAIL CONFIRMATION
Pyrantel Pamoate Suspension 16 oz ( Pint) Dog Cat Wormer FREE SHIPPING
Money Back Guarantee
Item price: $25.99
Order number: [protected]
Item ID: [protected]
Seller: thefittercritter (4664)

EBAY is holding $172.50 of my money and won't give it to me unless I divulge personal and confidential financial information. I have been using EBAY for 20 years and have never been required to provide that information.

Suspicious, not reliable, not enough photos on ads, hide game flaws and blocked anyone from messaging: This seller Leekee_games, I messaged it for the aesthetic condition of a certain game insets and never got a response courtesy. I was eager on buying but I was suspicious, I wanted a reply from it. After I decided to buy anyway then I found that I was blocked from buying by the seller.
Its feedback is not for a trustworthy seller, beware before buying from it.

eBay Fees, sold an item for $2, 300 and you base your fees on $2, 975.40. This is not right fair or is it allowing anybody to sell anything for a reasonable price. Please fix so we can use your service happily as we have for so many years.

Fee details

Used Bottle Conveyor 10' Long 4 1/2" Wide Conveyor Belt, Variable Speed
Item number: 284472461706opens in a new window or tab
Item price: $2, 300.00
QTY 1
Fees based on
$2, 975.40
Item price
$2, 300.00
Shipping and handling
$455.00
Sales tax
$220.40
Fees based on
$2, 975.40
Total fees for item
Final Value Fee
-$303.67
Variable percentage • Business & Industrial category
Rate for $0.00 - $2, 500.00
$2, 500.00
×
11.7% =
-$292.50
Rate for $2, 500.01+
$475.40
×
2.35% =
-$11.17
Final Value Fee
-$0.30
Per order fixed amount
Total fees
-$303.97

The seller sent me a defective product. He said he would send me a replacement. Three months later it has not arrived. I requested a refund and it has not arrived. We have exchanged about 10 messages. They are only empty promises. Order number is [protected]. The product is 4Pack Egg Rings Mold #[protected]

I've sold on eBay for nearly 20 years now. I use to sell with confidence but eBay now values buyers over sellers. The buyers abuse the system, essentially screw over the sellers more frequently than I have ever experienced. No joke, 100% of my listings end with a circus act from the buyers. They demand I do exactly as they say as if the $20 item they bid on (and refused to pay for) also included my soul for their rule. I'm absolutely fed up. You can't even report the buyers. I had harassing emails. Did eBay help? NO. Was I ignored and the person able to get out of the item they bid on because they spontaneously changed their mind minutes after they came in for the kill bid? YES. These buyers need off off of eBay and eBay needs to value sellers once again. Until things change, I will no longer sell on eBay. Or buy.

I am wring in my capacity of consumer of electronic services.

Consumer: Hristo Marinchev Marinov, citizen of Bulgaria with address: Bulgaria, Varna 9005, zhk Chaika bl.54 ent. B ap.60, tel.: +359 [protected]

Trader: online platform Ebay.com, Legal entity - eBay S.à. r.l., 22-24 Boulevard Royal, L-2449 Luxembourg

On 29.07.2021 I have listed an item for sale on the platfor Ebay.com. The item is allominium wheels with listing number: [protected]. The price of the item including delivery is: 623 EUR plus delivery of 96 EUR. The item is my personal thing, I am not a trader.

On 03.10.2021 the item was sold. The client has paid the item and the delivery. Ebay informed me that they will put my money on hold until the client receives the item and confirm that it is as it was described.

On 04.10.2021 I have shipped the item and paid the shipping on my own as I did not receive any payment.

On 13.10.2021 The client has received the packages.

On 14.10.2021 I have send a message asking the buyer if he received the item and if everythign is OK with the shipping - no respond.

On 25.10.2021 I received a message from Ebay asking for a refund to the client as he was not satisfied with the item received. The buyer was saying that the item he received do not fit his W124 (model of Mercedes) or per Ebay clasification "not as described". I have replied that I have clearly stated that the item is original part for W201, in the description I have added also a web link where the client can check the compability, I have added also part number that can be checked for compability. After my message the buyer has changed the clain to other reason.

On 29.10.2021 I have opened a case on Ebay saying that the client have fault pretention.

On 03.11.2021 I have received an email from Ebay that thay can not be sure what exactly is the situation and asked me to accept the return. Accepting return means that I have to pay the shipping cost my self.

I do believe that Ebay did not check the case at all as it was visible that the buyer has ordered a wrong part. Visible of the communication is that he put tyres on the wheels and tried to fix them on a car which means that the item is not in its original condition. Now I have to pay the return costs and receive back an item which is already modified somehow.
I refused to pay the shipping back and Ebay told me that in this case the buyer will keep the item.

I do believe that my right as consumer of services of Ebay are damaged and I claim to receive back the money for the item I sold including the delivery charges or total or 628.54 EUR.

Attached:
1/ Confirmation letters that the buyer has received the item
2/ Correspondance between me and the buyer of the item
3/ Answer or Ebay

Sincerelly yours,
Hristo Marinov