eBay
reviews and complaints

Case # [protected]

This is the second time that my goods have not arrived recently.
I have paid my money. The seller has his share of it. The courier has their share of it. eBay have they're share of it.

Do you have have a seller called fallenoffthebackofmymateswhitevan?

You will note the amount of business I have achieved with you in the past.

AMAZON bekons.

Intex 18Ft x 52In Ultra XTR Frame Round Above Ground Swimming Pool Set with Pump
Quantity: 1
Order number: [protected]
Total: $ 497.14

A refund was denied for the above order due to a crossover in eBay's mind with a Paypal Claim! There was NO Paypal Claim Refund. This matter needs to be readdressed by eBay. And I need to be Contacted by a Human Being to get this resolved. eBay's constant computer generated messages are not getting the matter resolved satisfactorily. The problem was Initiated be eBay in the 1st place by REMOVING the item, directly after the transaction was processed. And then Still Allowing the payment process to proceed to a Fraudulent SELLER. Contact me directly at [protected]

Ebay practices deceitful business practices; such as 100% customer satisfaction — not. They remove users' emails. Refuse to refund customers. Manipulate their website and much more.
I have been ordering from ebay for a few years now. When you order from a legitimate company selling on ebay, things go smoothly. When the company is not legitimate things become a nightmare and dealing with ebay only makes it worse.
I recently discovered that ebay deletes user's emails made between sellers and customers... Emails that prove problematic issues with vendors, emails that bear proof of egregious business practices. They also remove photos of orders (or supposedly ordered). This manipulation of customer's accounts bears investigation.
An order I placed in march 2020 came to me damaged so I reached out to the seller. S/he promised to resend the item... However I was consistently told this for several months it was coming and give it another week. This seller also refused to provide a tracking number. After requesting a tracking numerous times, I realized I had fallen prey to a crook. He also offered to refund me, but never did. Had ebay not deleted my messages to him/her, I could have used those emails as proof of deceit and ebay has refused to refund me. I finally was refunded by my credit card company because ebay had never responded to the dispute I had filed with them.
It should be known that ebay's so-called money-back guarantee is also deceitful; ebay enables vendors to commit egregious business practices and this should be known!
Another problem is that customers don't know who they are dealing with when ordering. I called today and the agent was totally uncaring and unwilling to help me. When I requested being transferred to escalations, she told me that they would not take my call. However, I know if escalations' agents want to speak with customers they become available. Furthermore, when an agent begins to speak they inform callers that they are recording your call. I do so as well and inform them so, but the agent will tell you that it is not allowed. So, why is ebay allowed to record your call, but you can't record the same telephone call? Does this sound democratic or fascist to you?

Here are some other interesting facts which can be found on wikipedia:

Controversies and criticism
Main article: criticism of ebay
Common ebay criticisms involve the policy of requiring the use of paypal for payments and concerns over fraud, forgeries and intellectual property violations in auction items.[citation needed] there are also issues of how negative feedback after an auction can offset the benefits of using ebay as a trading platform.[citation needed] ebay has been criticized for not paying uk taxes: the sunday times reported in october 2012 that ebay paid only £1.2m in tax on sales of over £800m.

2014 security breach
On may 21, 2014, the company revealed that the consumer database of usernames, passwords, phone numbers, and physical addresses had been breached between late february and early march. Users were advised to change their passwords; to expedite this, a "change password" feature was added to profiles of users who had not yet done so. The syrian electronic army took responsibility for the attack. The sea said that even though the hack revealed millions of users' banking details to them, they would not misuse the data. They had replaced the front pages of the websites with their own logo, called "defacing" in technical terms. The hack caused ebay's share price to crash in intra-day trade as a result of the breach of security.

Just as facebook was once enjoyable to use, ebay has now become so greedy that all it cares about is the bottom $.

Humans beware!

I was on line with three different people for more than a half hour. They suspended my account for something from 2007. I didn't have an account in 2007. The account I have isn't more than two years old. I don't know what kind of homey shot they are trying to pull. But they need to get their act together. As far as I'm concerned they are trying to rip me off.

I was connected to your help for 6 hours today. No answers nothing resolved. Been on your site 25 years, this BS of automated robots to put you in a que is the worst that you could have done. I will be filing a complaint with BBB and pulling as many buyers and sellers away from your scam. I am totally disgusted with the crap you give sellers. 36 years top rated and you favor 0 feedback less than 3 weeks old to rule your world. I just want my funds released the thing got its item proof in tracking and you are holding funds from me. Damn, you are descriminsting against me. I pay my bill and have been dedicated, mo more dedication from me. I am searching for other and much better things. You cannot give me the story about a PLANDEMIC and make me drink your progressive politics. There is no excuse for you very poor communication with your people that support you. I will fulfill my contract on my store after that you can go to hell.

Due to poor product description the wrong model was ordered. Return has been authorized but Ebay/ Paypal demand I use Paypal to cover return shipping. The product was paid for with American Express and I expect to complete the transaction the same way. To use Paypal requires sending a large amount of personal data, including scanned copies of my drivers license and Social Security Card over the internet to remove limitations on my Paypal account. Having experienced identity theft this is not an acceptable option. They approved American Express to pay for the product. My refund, if I ever get it is almost 200.00. They can deduct shipping from my refund or accept American Express to cover return shipping.

Sellers post a photo of an object or group of objects for auction but the photo isn't what is being sold. Rather, something "similar" is sent. When I bid on an item, I expect to receive the item pictured. Ebay must FIX THIS NOW!

I sold a doll and listed the price for ups ground shipping for $28. The customer at check out of purchase was given the choice of shipping even though the price for ups ground was $28 as shown in the listing. They chose priority mail which cost $50.60. The fee of $28 was collected by e-bay not $50.60. I had a choice to terminate the sale or request additional $22.60 for shipping from the customer. Customers blame the seller when more money is requested, think the seller is dishonest. To avoid this I paid the additional shipping fee myself.? Why should a seller provide the cost for shipping with a specified shipping service if the customer is then given the choice by e-bay for a far more expensive shipping expense? E-bay collects 10% fee for shipping as well as for the item's price. If the customer has to pay more for shipping the added fee is also taxed 10%. A dirty way of cheating the seller to get a few dollars more leaving both the seller and customer angry. So sick of the ineptitude!

I ordered product [protected] which they said was received by me in Columbus I assume Indiana thing is I have never lived In Columbus. I still live in Evansville, Indiana and have for over 40 years. The tracking number is 1ZRV96400390674216. I contacted seller about a week ago with no response. Please rectify this Problem. I do not know how the mailing address got changed for just this order?

I have found that eBay's search function is no longer working properly. The setting to prioritize searches by most recent has failed and I get a mix of listings of various ages. Secondly, when trying to contact eBay about having this repaired there is nothing in the contact section that allows us to send emails to those responsible for maintaining the site. Considering the rapid escalation of fees over the years this kind of decrease in service is just totally un justified.

Several of the phone numbers listed for eBay customer service do not work any longer. The above number has been retired. I received a call from eBay at 5:00am in the morning PST. When I called back, the number wasn't answering with a human, the recorded message directed me to go online. eBay online customer service failed to resolve the issue. They have been contacted via email which they have ignored and via twitter.
There customer service has dropped to a level of a gutter.
KAT
KAT TALES TV

I had an issue right from the beginning with a buyer (E-bay ID Jedichee-6). He won an auction for a hard to find 1983 GI Joe Cobra Commander Figure complete with file card for $200. At first he said would not pay unless I took $50 off, because he felt he paid too much. When I refused, he went ahead and paid for the item, so I sent it out.

Over a week after the customer received it, he posted negative feedback saying the item was not as described and he wanted to return it. In his emails he clearly stated it was shipping damage, which is not the same. He stated the figure was fine, but the file card was damaged. He posted pictures and it looked like someone stomped on the box. There is no way the figure could have been inside the box and been ok like the buyer claimed. Customer wanted $50 off to keep the item. I told him no, to send everything back and I would refund him.

Customer was supposed to return the $200 item for a refund and he did not. He kept the item. I posted pictures of what I sent and what I received back. The buyer only sent back the damaged file card which maybe worth $10. It is so damaged though, it is not possible to tell if it is even the same card I originally send. It could be one that was in worse condition to begin with. It looks like someone crumpled it up in their hand.

I contacted E-bay to let them know he did not return it like he was supposed to. E-Bay closed the return request and told me it was invalid since the buyer did not return everything and that the customer would not be refunded. They immediately removed the negative feedback as well. 24 hours later, I get an e-mail saying E-bay has refunded the customer $203.50 and my Paypal account has been charged. E-bay did not did not do their job and research this, they did not even look at the actual return. If they would have, they would have seen the customer did not return the item. I called their customer service who even told me this was wrong and a refund should not have been issued. So now the buyer has my $200 item and his $200 back, while I have nothing.

I want my $203.50 back from e-bay. They would not stand for it if I did not pay my seller's fees for this month, so I don't know why they feel it is ok to take my money without my permission.

The 1st 2 attached pics are my e-mails from E-bay, with the 1st one showing them saying the return is closed with no refund to the buyer, and the 2nd saying they refunded the buyer. The 3rd and 4th pics are of what I sent to the buyer, and the 5th pic is of what I received back.

If anymore information is needed, please let me know.

I contacted a seller, who made a promise to refund the purchase amount. He contacted eBay and eBay told him not to. He sent me the transcript of the conversation. Ebay never discussed the issue with me and it is impossible to speak with anyone. The advertised product showed quick release links, but the product didn't have quick release links. Traditional links are often too tight for small wrists, so the quick release (Apple's design) links work well. This band didn't work well because the links pinched each other making the band more of a bracelet, which doesn't contour to the wrist. The issue is making a unilateral decision without communication.

On 6/27/2020, I won an auction on eBay for a vintage lens. I was the only bidder. I paid for it, but the seller never sent it although he provided a bogus DHL tracking number and somehow updated tracking information on the eBay site showing the various stages in delivery up to alleged delivery. Curiously, the date and time stamp on the "In Transit" and "Delivered" entries were exactly the same. DHL repeatedly informed me that the tracking number I was given was not in their system.
I had been offered a refund by eBay but made it clear I didn't want a refund, but the item I paid for.
On 7/16, the earliest date that I could request them to intervene, they simply refunded my money and closed the case. They acknowledged that they could find no legitimate tracking information.
eBay did nothing to assist me and nothing to penalize the seller.

Accused eBay of covering up the truth about its sale of fake meteorite

I published an article that revealed that scammers are selling fake meteorite on eBay. Please check the last part of this article, I will place it at the end of this article for your reference.

Since this article exposed the fraudsters' behavior of selling false meteorite on eBay, I think it is necessary to remind more meteorite consumers not to continue to be scammed by scammers. Therefore, I published this article on the world's largest meteorite forum For articles, please refer to this link: http://www.treasurenet.com/forums/meteorites/
My article was deleted by the forum in just a few hours, and my registered account was also frozen. Please see the photos I sent to you.

On January 24, 2020, the US government announced: "... The Department of Homeland Security (DHS) considers the current state of e-commerce to be an intolerable and dangerous situation that must be resolved immediately and firmly", please refer to this link for Details, (https://www.practicalecommerce.com/new-us-regulations-on-counterfeit-goods-target-marketplaces). At the time, I thought the US government was exaggerating, and it might be a political performance. But now my experience tells me that the reality may be worse than what the US government claims.

My article published on the world's largest meteorite forum (http://www.treasurenet.com/forums/meteorites/) only existed for a few hours, and my account was frozen. This makes me feel terrified, eBay has the unimaginable ability to make my articles disappear within a few hours. eBay has always announced to the public that they put consumer interests first. But the real situation is that once consumers are hurt, eBay's first task is to silence the victims and continue to deceive other consumers.

Freedom of speech is the basic belief of the United States. If the consumer has no say, all the rights granted to the consumer are false. They deprived me of my freedom of speech, so I cannot help these cheated meteorite consumers. Do you have other ways to help these cheated meteorite consumers?
I beg you to rescue meteorite consumers who are still cheated.

If you want to confirm that what I said above is correct, just register an account on this meteorite forum (http://www.treasurenet.com/forums/meteorites/), then post my article, and then observe the article Whether it will be deleted. The following are the articles they deleted.
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How to successfully sell fake meteorite on eBay?

eBay gave up the supervision of these scammers is the main reason, but these scammers are indeed very smart, they have designed a series of traps to deceive consumers and escape legal sanctions.

So how can scammers successfully sell fake meteorite while avoiding the penalties of the law?
The first important method is that the meteorite must be sold according to the Meteoritical Society (https://meteoritical.org/) classification criteria. Because the Meteoritical Society is the world's highest authority for the identification and classification of meteorites, selling meteorites according to the Meteoritical Society classification criteria will make consumers feel safe and relax their vigilance.

The Meteoritical Society's method of classifying meteorite has two important characteristics.
A, The Meteoritical Society names meteorites based on where they fell on Earth. B, all the meteorites in the fall site share only one name, which means that The Meteoritical Society is only studying the fragments of one of the meteorites, and then give this fragment a name. All meteorites found in this area (The Meteoritical Society does not indicate how big this area is) use this name, whether there is one meteorite in this area or there are 1 million meteorites.
Consumers often mistakenly believe that the name given to a meteorite by The Meteoritical Society is the unique name of this meteorite. In fact, this is a common name for a group of meteorites. This name is not given to the name of a certain meteorite, but to all meteorite found in this area. For example, they sell a meteorite named "NWA111" on eBay. In fact, this is one of all meteorites (or fragments of one of them) in the area of "NWA111".

So what evidence do these crooks use to prove that the meteorites they sell are the meteorites in this area (eg NWA111)?
These scammers are completely relying on "imagination" to prove that their meteorite is a meteorite classified by The Meteoritical Society. The reasons are as follows:
A, The Meteoritical Society only identified and classified the fragments of one of the meteorite found in this area, and refused to disclose to the public their basis and process of identifying the meteorite. The Meteoritical Society's research on meteorite is completely secret. Obviously, these scammers cannot obtain evidence from The Meteoritical Society to prove that their meteorite and the "meteorite fragment" named by The Meteoritical Society were found in the same place.
B. Meteorites classified by The Meteoritical Society all share the same name, but The Meteoritical Society has not announced how many such meteorites are in this area, nor how big this area is. The Meteoritical Society also does not provide identification certificates for meteorites, so these scammers obviously cannot obtain evidence from The Meteoritical Society to prove that their meteorite is the meteorite in this area.
C, The Meteoritical Society names meteorites based on where they fell to the earth. If the same meteorite (a meteorite with exactly the same chemical composition) is scattered in 100 different places on the earth, then this meteorite will There are 100 names. The meteorite called NWA111 sells for $100/g, another meteorite called NWA222 sells for $10, 000/g. In fact, these two meteorites are the same meteorites, but they fell to different places. If the price of NWA222 is always 10, 000 US dollars or higher, then someone will use NWA111 to impersonate NWA222. So selling meteorites according to the classification standards of The Meteoritical Society will inevitably lead to extreme confusion. This method is obviously not suitable for the meteorite trade.

These scammers know that selling meteorites according to the standards classified by the Meteoritical Society will inevitably lead to extreme confusion. But why should these scammers sell meteorites in this way?
These scammers have two major advantages in selling meteorites in this way:
A, If scammers sell meteorites according to the Meteoritical Society classification criteria, which will give consumers an illusion that the meteorites they sell are all identified and classified by The Meteoritical Society. In fact, this is a trap. The Meteoritical Society has no legal responsibility for any meteorites sold by scammers. The Meteoritical Society does not provide any identification services for meteorites. In fact, all meteorites sold by these scammers do not have a meteorite identification certificate issued by the Meteoritical Society. However, they added the Meteoritical Society's webpage to the product introduction column to give consumers a feeling that the meteorites they sold have been identified and classified by the Meteoritical Society. The Meteoritical Society even has no legal obligation even for any meteorites they name. Because The Meteoritical Society did not disclose the basis and process of their classification of meteorite, so they have no legal obligation to the authenticity of the "meteorite" that they named.
B, as scammers can sell meteorites in this chaotic mode to escape legal supervision. Although they claim that these meteorites have been classified and named by The Meteoritical Society, the meteorites they sold did not have a meteorite identification certificate issued by The Meteoritical Society, nor did they provide consumers with any evidence to prove that their meteorite is the meteorite that named by The Meteoritical Society. These scammers all claim to use their "credit" to guarantee the authenticity of the meteorite. As long as the scammers use their "imagination" and "credit" to guarantee the authenticity of their meteorite, then they can evade any legal obligations. No matter how much amount of fake meteorite they sell, they cannot be punished by law. No matter how much money consumers are cheated, they can't get justice through the law. As long as consumers buy meteorites according to the Meteoritical Society classification criteria, they fall into a trap.

The second important method of these scammers is "monopoly", the scammers on eBay are a family.
If a company (or an individual) sells fake meteorite for a long time, it will inevitably attract the attention of law enforcement agencies. However, frequent change of the seller's name is not conducive to establishing popularity and prestige among consumers. So it is a good idea to set up a meteorite dealer association. the scammers set up a meteorite dealer association — IMCA (https://imca.cc). This meteorite dealer association is similar to a company, and the meteorite dealers who sell meteorite are similar to many departments within a company. These meteorite dealers (or the company's departments) all claim to be members of IMCA. This has the advantage of increasing consumer awareness and trust of IMCA members, and thus monopolizing the sale of meteorites on eBay. Consumers will mistakenly believe that these meteorite dealers are independent individuals, they are in a competitive relationship, BUT their credit is guaranteed by IMCA. So consumers think they can buy meteorites from IMCA members with confidence. In fact, these IMCA members are a family.
The following facts can prove that they are a family, other meteorite dealers cannot join them.
The following text is on their website: "You will need the recommendations of two IMCA members for your application to be considered for approval. Please contact your two IMCA members and ask them if they are willing to submit a recommendation for you. These recommendations can be sent via email to [protected]@imca. cc."
You can also read on their website for details (https://imca.cc/index.php?option=com_content&task=view&id=3&Itemid=13)
This evidence is sufficient to prove that IMCA members are a family.
The reason why they want consumers to think that their members are independent is to shirk their legal responsibilities. Once a consumer finds himself cheated, IMCA will come out and pretend to coordinate the conflict between his members and consumers. They want consumers to think that "the bad" is only the individual in the middle of IMCA, and IMCA as a whole will always only do the right and honest things. If one of the members of IMCA (similar to a company's department) can't get rid of the consumer's entanglement, they can fire "the bad", just like Gecko sacrificed his tail.
IMCA also has this text on its website: "Disclaimer
The I.M. C.A., Inc. (International Meteorite Collectors Association Inc.) prohibits members from engaging in any illegal activity in connection with meteoritic material. However, THE I.M. C.A. IS NOT RESPONSIBLE FOR THE CONDUCT OF ANY OF ITS MEMBERS."
Please refer to their website for detailed content, https://imca.cc/index.php?option=com_content&task=view&id=5&Itemid=15
The above text can prove that IMCA will not bear any responsibility. The purpose of the establishment of IMCA is to gain the advantage of monopoly, not to assume any obligations.
This is why these scammers can successfully sell fake meteorite on eBay. First of all, they deliberately sold their meteorite with the Meteoritical Society classification standard. Although they all know that the Meteoritical Society classification standard is only suitable for meteorite research, it is impossible to use this standard for real meteorite trade. This standard can only cause confusion, but these scammers need this kind of confusion, so that they can use the authority of the Meteoritical Society to deceive consumers, and they can use the confusion of the Meteoritical Society's classification standards to escape legal supervision.
Another means is to establish an association like IMCA to gain an overall monopoly advantage, and can sacrifice individual when necessary to evade legal sanctions.

I have repeatedly warned eBay that these scammers use their management loopholes to sell fake meteorite, and hope they refuse to help these scammers. But it is a pity that eBay completely ignored my warning. eBay seems to value their 10% commission more, however completely ignores the interests of consumers who trust them. Without ebay to help them, this scam model of these scammers cannot be maintained for a long time.
eBay is actually can very easy to help his consumers, all eBay needs to do is:
A, Ask these meteorite dealers to provide meteorite identification certificates issued by the Meteoritical Society, or provide similar evidence to prove that their meteorites are meteorites classified by the Meteoritical Society. Otherwise, eBay should refuse to help these scammers sell "the Meteoritical Society's meteorite", and prohibit the copying of the Meteoritical Society's web page into its product introduction.
B. If they cannot provide evidence, they are required to clearly explain to consumers that the authenticity of their meteorite can only be guaranteed by their "credit".
If meteorite dealers can complete the above information disclosure, consumers will not have any complaints even if they are cheated.

Unfortunately, eBay is not willing to help consumers, they are more willing to draw a 10% commission from meteorite dealers. So I published this article to request you to help consumers get justice.

Aquarium Fish Tank LED Light Bar Airstone Bubble Pump with Remote Control
Item number:[protected]
Order number:[protected]
Seller: 4ladystreet
Price:AU $31.99

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I need to explain the issue with the Seller to help you better understand the eventual issue with eBay.

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The Issue with the Seller

In late May, I received a remote-controlled aquarium light from this vendor. The remote control did not work, so I contacted the seller to make them aware of the issue and everything I did to remedy the problem before contacting her about the defect. 

The seller's response was to ask me to make a video showing that the remote did not work, email her the video or create a YouTube account, upload the video to YouTube, email her the link, and then she would try to help me troubleshoot the issue.
I made the video and attempted to email it to her, but it failed, of course. I declined the option to create a YouTube account, etc. It was at this stage that I asked for a refund. 

I mailed the package on the 4th of June and checked my email shortly thereafter. The seller had contacted me and asked me not to return the item and informed me she mailed a new remote. I tried and tried to explain that I had already returned the item before reading her message, but if she would return the item to me, I would be satisfied to cancel the refund request.

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The Problems with the Seller

1. Communication with this seller has not been ideal from the very beginning. I felt as though we were continuously having two separate conversations. 
2. The seller was not within her legal right to ask me to prove the defect and should have informed me she planned to send a new remote despite my request for a refund. 

I have never posted a negative review, and I have never returned an item before now, so I was not aware of how the process worked. When I received the message from eBay with the deadline to return the item, I did so with little thought. 
The seller refuses to acknowledge that she has received the package and keeps requesting the tracking number. Unfortunately, it never occurred to me that I would need such information until she requested it sometime after the fact. I can't provide the tracking number, but it has been nearly a month since I mailed the package. There is no way the vendor has not received the item as I used the label from the original package to return the light. 

There is no benefit to me to pretend like I mailed the package as I need a remote-controlled aquarium light. Plus, if I don't return the light, I don't receive my refund. And on top of everything else, I need to order another light, which I am seriously considering doing through Amazon because of the disastrous experience I have had with this one seller. 

The thing is, if she had just mailed the replacement remote and receiver straight away instead of requesting a video, I would have no complaints. I would have a remote-controlled aquarium light, and I would have ordered a second light from this seller. 

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The Problems with eBay

I contacted eBay regarding this matter and their advice for me was to give the Seller a bad review in hopes of resolving the matter.  

1) If eBay had included a few key pieces of information in their initial email and their deadline reminder email regarding 1) buyers can recoup postage and 2) save the receipt because the transaction number is a requirement, this entire situation could have been avoided in the first place.

2) I'd like to address the review process. eBay limits reviews to 80 characters, It's hard to convey a proper review when limited to 80 characters.

I also noted in the fine print at the bottom explaining that eBay gives automatic 5-star reviews for anything that they deem does not apply to your purchase. This seems like it's stacking the cards in the Seller's favor by deciding that they can make this decision for me.

If it doesn't apply to my purchase then there should be no review given for those aspects. We don't know what eBay is giving those 5-star reviews for on our behalves.

Since the pandemic, Ebay has allowed price gauging. Ebay says they don't tolerate this, but the items are still being sold at an outrageous price. Anything that has to do with canning. $25 vacuum seal jar lids are being sold on ebay for 50-60-and even over $100.00 for these lids. And Ebay is doing nothing about it. WHY? These people who are price gauging should be fined and taken off the website for a year. This is outrages what Ebay has become and nobody doing anything about it.

I returned an item on 6/15/2020, the seller sent me a refund. Ebay stated I received a refund but the money has disappeared from Ebay and Paypal never received either. Ebay also stated on returns the seller would pay for return shipping, I was charged for the return also. After several go-arounds with Ebay and Paypal I given up all how to trying to settle this by online service at Ebay or Paypal, Paypal will ay least try to assist, but without Ebay you are SOL.

Purchased an item from an overseas seller, the received item was broken. Notified seller and seller replied "return item at your own expenses"
Contacted eBay resolution center. They intervene but the refund I got from seller in order to return the item was lower than the actual shipping cost. I notified eBay and the informed the following: eBay message "You can use the money that the seller sent to you to buy a return shipping label. If in case the money is not enough, just let us know so that we can further assist you."

I again contacted eBay in regards to the message received asking then to assist. Their reply was " Contact seller and request refund the difference for the return shipping cost paid by me. I strongly feel that when eBay step-in in a case is their responsibility contacting the seller not me. UNACCEPTABLE!

There is this thing called a house phone we have had the technology for quite some time. People can receive calls on them, people like customer service reps for ebay. There is even this thing called a cell phone that people like customer service reps can receive calls on regardless of covid. Ebay is loosing tons of buyers from having zero customer service.