eBay
reviews and complaints

Order received - some parts were damaged and broken. Didn't want to return entire order. Wanted compensation. Seller told me to file a claim with EBay. Couldn't reach a live person. Couldn't find a category except return.

VERY FRUSTRATED. 1/10 of my order was broken. I wanted compensation.

I just received an email saying my account was indefinitely suspended. When I went to contact them as to why, because there was no reason in the email, all they told me was I exhibited behavior that went against their policies. Again, I asked for more information. The agent said I was displaying patterns against their policies and that's all they could say. Here is the thing. I just opened up my eBay account last month to sell a bobblehead. First account I ever held with eBay. I read all the requirements to sell an item. I took my pictures and posted for $40. The item is still listed because I have not sold it yet. That's it! That is entire story. I explained to the agent I have not held my account long enough to cause "patterns," but of course there is no arguing, the decision has been made and the big companies win again. It's not like I am looking to get reimbursed for anything. My item never sold, so I never received any money, not do I owe them money. I am just hoping people will learn from my unfortunate dealings with them. I know I cannot shut the company down, but if one person learns from this then maybe that will be a small victory.

We purchased new toilet sensors for USACE. USACE went to install the sensors and the insides were damaged, causing them to return and waste money on a plumber. After sending the seller a message, along with pictures, we were totally ignored. Seller sold bad merchandise and ebay closed the refund without any communication or investigation. It was over $2000 we lost in merchandise alone, not including plumber labor!

I listed an item for sale on eBay. The asking price was $500. In about a week I had a buyer. The buyer paid eBay. eBay informed me of the sale and offered to provide me a shipping label for a fee. I agreed to use their shipping label, but before I had a chance to ship. The buyer asked to cancel the transaction. I agreed. I canceled the shipping label and received a credit for canceling the shipping. But eBay says I owe them $74.18. They have charged my bank account for the money. According to their Fee credits policy, If the buyer asks to cancel the order, and the order was not shipped, no fee would be charged to the seller. Here's the link: https://www.ebay.com/help/selling/fees-credits-invoices/fee-credits?id=4128&mkevt=1&mkcid=1&mkrid=711-53200-19255-0&campid=5336728181&customid=&toolid=10001. So If I don't owe the fee, why am I being billed almost 15% of my selling price for the item I didn't sell? eBays customer service does not exist. No phone number, and they don't return emails.

Purchased a CD of the above in good faith on June 5, 2022. When received, it would not work. When I googled I found that this CD would only work on Windows 7. I have a higher version of Windows.

The seller claims that it is stated that it does work on older versions like Windows XP. My understanding of XP is that it would work on my version 10 / 11. However it will not. When I googled, as said, it was said to only work with Windows 7. That is not shown in the description.

I have not purchased a lot through Ebay because of the fear of this kind of situation. I buy a lot through Amazon and had hoped that the Ebay policy would be accommodating as I had hope to purchase a lot more through Ebay.

I ordered and paid for a shredder. The shredder I received was defectiive and does not shred. It just "pastes" the document and spits it out. Whether it one she or thicker.

I do not have the resources to deal with returning it and request either a good funcrtiooning replacement or just the shredding mechanism and i AM WILLING TO pay for replacing the defective part.

Here is a picture of the "shredded" doc.

The Vendor is Dollarhog

Dear eBay Service and Complaints Department.

On 6/7th May of May I ordered an ASUS X515 17-1165G&,15.6 FHD 512GB, 8GB, IRIS-X W11H lap top Computer and paid for it using my VISA debit card. The order was processed and arrived by express delivery one day later on Monday 9th May2022. Cost was $1680.45 paid with my Visa Debit Card. Payment was acknowledged by the supplier C edge in Sydney

However, This order was incorrect as I had been dealing with a Queensland Computer Company ( Computer Alliance-Will Thompson) to custom build an ASUS lap top for myself but somehow Cedge supplied( how they intercepted the order I do not know) a Sydney company and supplied a non- upgraded, incorrect computer. I advised both eBay and Cedge immediately and was advised to return the computer which had not been unpacked, by registered mail. I posted through the Australia post registered Mail system the computer in its original packing with the original packing slip and I have the registered mail receipt.

The computer cost and payment was for A$1,680.45

I have sent three emails to eBay Australia and the company Cedge in Sydney, without a reply to date. I have tried calling C edge on their phone line but no one answers? The person i originally spoke to a Cedge was called Warren.

The order number is [protected].

The tracking number is/was M9460944

My Visa Debit Card is [protected]-[protected], expiry 03/26, John Cambridge.

I request the refund of A$1680.45 soonest and PLEASE REPLY TO ME ASAP.

Kind regards

JohnCambridge

+[protected]

4/2 Sunglo Crt TERINGIE South Australia 5072

Email: [protected]@internode.on.net

Ebay has a refund guarantee that is a lie

On may 18 I paid for item and the seller fraudulently created a fedex tracking number but never sent the item to fedex and admitted this in the messages

I filed for a refund. Despite ebay admitting the message from the seller clearly states that the seller refuses to sell the item and states they will not ship the item, effectively ending the investigation and finalizing the decision, ebay stated they must wait the 7 days.

At the end of the 7 days ebay said they must wait 3 more days to effect the refund.

At the end of the 3 days ebay called me and left a message the case is closed and the refund processed.

24 hours later there is no refund.

I called several times, each "supervisor" reads a script indicating clearly they have not read the notes on the case. This seller admitted in writing they are not selling the item and refusing to ship it yet the supervisors keep stating ebay must review the make sure the item is not shipped? It has been 12 days past the point the seller admitted in writing and still no refund.

Ebay supervisors now claim there is an unwritten policy to hold the refund further since it is over $1000 to investigate further.

What else is there to investigate? Ebay is on record stating the issue is closed and refund issued. Only that was a lie. I have that on recorded message. Now they are stating a new 24 - 48 hour wait period that is not part of any refund guarantee as admitted by ebay supervisors

I have filed a complaint with the better business bureau case # 36a1539d-e42c-11ec-bf37-0e63a05a1194.

Due to the amount of the transaction I plan on pursuing legal action against ebay to to the fraud involved

I sold some item on EBAY in April 2022. Ebay told me that in order to give my money I have to have a bank account and give them the account number to verify. I called and I told them that I do not want to give them my bank account and to send me a check. They refused to give me a check and they keep sending me an email to give them my bank account numbers otherwise they hold the money until I do. I told them to close my account but they do not want to do that untill I give them my bank account.

I made a sell on Ebay. The check was sent to me. The check cleared sufficient. 21 days later after the funds from the check was received a letter came in the mail stating I owe them from a fraudulent check. That was not my fault the check bounced it was the bank tellor who I asked specifically was the check any good. She replied yes. So therefore the fault in error is on the bank tellor for telling the check was some good.

I began buying on Ebay in 1999. I was quite happy with this company until 21 years later and that's when they turned into a bad apple.

Around late November of 2020 I sold a board game to a gentleman in San Diego, California. He paid but there was no payment in my Paypal account, therefore I never received the money. It turns out that eBay had withheld the money because at that time they wanted social security numbers from eBay sellers which I will 'never' give them.

To fast forward in the story an eBay representative told me to actually ask the buyer to file a dispute against me even though I hadn't been paid and I had done nothing wrong. This will be the fastest and most successful way of getting his funds back to him.

Eventually the buyer got his money back and I humbly apologized to him and he fully understood where I was coming from.) f course I never sent the item to him and it was an open and shut case. Since this time period I have been harassed over and over and over and over and over again by eBay and according to them and even to this day, I owe them $37.30. The buyer got his money back and like I said I never sent the item.

I've not called eBay on this for a long time but at the last count I think I'd put at least 24 and a half hours of my life into this situation, regarding phone calls, emails, dropped calls from ebay, promised calls back from ebay to getting in touch with the Attorney General's office of California and the Better Business Bureau.

Even eBay employees were disgusted by the way that eBay was handling this situation. Yesterday morning being Monday 5-30-22 I got yet another email saying that Ebay is going to withdraw funds from my bank account. I've spent hours on the phone making sure a stop payment on my bank account was in place due to this ongoing harassment.

I've always paid my bills on time, I've NEVER been in debt and I was brought up with morals, principles and ethics. But this is absolute harassment at its best and I'm tired of dealing with it.

I'm just one person who is going through this and I wonder how many others are going through the same issues or have gone through something similar.

i purchased an adapter cable on ebay, when shipped i noticed the shipping company was NOT usps, ups, fedex, etc. i asked the seller about this, did not clarify.

the day of the delivery, nothing arrived, usps made their deliveries, UPS drove by, nobody else. i again reached out as there were no updates on the tracking info on the ebay site, seller did not help. when i threatened to file a case, he claimed it was amazon who would deliver this item. strange as i did not see this mentioned anywhere. i called amazon, they said they had no delivery for me.

so, i filed a claim with ebay, got back and answer saying item delivered and they would not issue a refund. no help at all. when i reply to their message i got asked to provide shipper info, but like i told them Bluecare express does not ship, they simply issue fake tracking numbers to sellers like this guy.

beware, the sellers do not state who they use on the listing, all it says is standard shipping. ebay even removed the negative feedback i left. so this scam is fine by them.

Sleeveless dress, gray polka dot with cowl neckline front and back, lower in bac

Sold by

rp10181

Order number:

[protected]

Order date

Apr 29, 2022

Item no

[protected]

my account will not register no matter what i do and i keep getting unsigned out it is making it so i am not able to contact a seller and making it so im unable to recive my item

This company blocked after being withy them for 13 years. In all reality I had an account in 2004 I have been a good customer always sent my stuff sometimes your out of town and state when people buy, from you. Well ebay opens cases on you for being away I have tried to put away when gone... I have to have a shop they hold the mail against you when it shows no movement things are tough now. Not my fault But there is always those customer who comes along and manipulates and blacklist you to get free stuff. Or ask you the same message.. Well you block this individual he creates a fake account and gets ad Abd opens up counterfeit claims eBay assumes, well they were fine before mad because I say get lost who would not.. Or the customer who [censored] to you to go out side the guidelines you say quit messaging me he says no. Ebay very unfairly shut down my account. And to make matters worse unfairly blocked me. But keep emailing after I say the company has done me absolutely wrong to the point of being discriminating ripping me off being corrupt. Say I didnt pay I always do well they say call back because they change things they do not. Most of all ask the company to quit emailing me advertisements if I am going to be treated like a door mat. Then do not text email me after I have asked 20 times with email total harassment

Seller Shipped a complete set of hardcover books to buyer. He claimed he only received 2 and accused seller of scamming him to keep funds. The box was very damaged and books disappeared during shipping. Buyer wrote awful feedback and eBay sided with buyer and seller was given no options to dispute buyers claims and subsequent refund given to buyer.

I have been with eBay for about 8 years. Prior to 2021 whenever I had an issue, eBay was very courteous when handling any issues I had as a seller. Checking the reviews, I've seen several that state sellers are not treated fairly in a lot of cases. I myself normally will not try to contact a company for complaints but I feel it is an injustice to all the sellers that provide eBay a conglomerate with all of the money they are receiving with out treating the hands that feed them with respect when it comes to issues.

My problem is simple and a whole lot of money was not even the issue. However its the PRINCIPLE. It started March 4 2022.

I sold an item to a customer, who requested the item to be delivered within 3 to 5 days. It was sent. Days later I received an email from the customer stating that the item never arrived. They then requested a refund. I checked with the Post Office and they stated the package was not showing rcvd at their distribution center. Note I delivered the package to the P. O myself and recvd a tracking number. They gave me a case number stating they will check into it. After several days the buyer still did not receive the package and placed a request to eBay. eBay then contacted me stating they placed my payment on hold and that I needed to refund the customer. I agreed. eBay then took funds from my account to reimburse the customer. At the time I had another sale and they took the funds from that sale to pay the customer back stating I did not have enough funds from my main account so they took the additional from my new sale. ( I asked them why did they not just refund the customer with the money owed to me on hold) They stated they cannot do that and I would have to request refund from Post office because they lost the package.

Later ebay then sent me an e-mail stating the customer received the refund and closed the case. In the meantime the post office took another week and half investigating what happened to the mailed item. After another week they sent an email saying that the package was found and delivered to the customer. I then notified eBay and gave them the tracking number, while inquiring how soon I should recvd refund for my money. They said it would be 3 - to 5 business days. After that time frame passed with no refund, I contacted them again. They said they would check into it. After not hearing back from them I called customer service and was told that eBay cancelled the refund due to the fact one of their agents did not have any notes indicationg the reason for the refund. After checking my notes and transcripts of he calls leading up to them the agen said they were very apologetic for the mishap and I should be recving the refund withinf 7 business days. Guess what? 7 days passed and still no refund. I called again insisting to speak with a supervisor (which they transferred me to another agent who stated they were?) She too read all the notes apologized and stated the refund would be within 24 hrs that was. 4/17/22 Guess what. There was no refund. Called eBay again 4/18/22 They stated they would check into it and then told me they didn't know why someone said it would be within 24 hrs. Refunds takes longer. After arguing with them for 1/2 hr, I finally agreed to waiting another 7 bus days. Guess what. 7 days passed no refund. Called again May 25. Had to explain the whole story to another person they stated was a supervisor, she stated it would be 3-5 business days to receive money to my account or to get a coupon for the amount I was owed. I explained I did not want to have to buy something from eBay with a coupon It was my money and I wanted to use it for inventory for my business. She stated she would do that send me an email confirmation of our conversation as well as confirming the refund will be sent. Guess what. I did not get the email, No one called and the only email I received was from the survey team asking how well did they do? Unbelievable. At this point I know that I am just getting the run around. No one is interested in sending what's due to me as a seller. I have good ratings an have had no issues with them.

I feel that especially during this time when prices are running high on everything, the big companies don't care about smaller businesses. If I don't get the funds back, its a loss, and yes it hurts, but I felt the need to vent.

All know is that karma will prevail.

4/8/22 I was looking to buy a truck on face book market place there was a truck for sale for 1000 dollars I contacted the lady who was selling it and told her if she would hold it I would give her 1200 for it she agreed. she inturn told me that she was going to let ebay handle it. when I finally had my money on 4/11/22 I took the ebay label which she provided and I contacted the number on the label they told me to get 6 ebay gift card at 200 a piece and pay for it that way. I did that and I think a a day or two went by and I contaced the same number now the guy tells me that I need to do the same thing totaling 842 dollars which was to cover the insurance of the truck and upon arrival I would get that rembursted to my account low and behold the next day they contacted me saying now they need 632 dollars for the documentation of vehicle I was leary of that and started to inquire and was being told that Igot scammed somI called the police filed a report with them and ebay. being told I got scammed upset me and told the guy wanting the 632 that Ineeded time to get more money. and still to this day he is calling me wanting that money I want to set him up on the phone eith the police.

The seller is nelsonsnostalgia; I desire the item. Can you encourage the seller to ship the item? the date of the transaction was March 16, 2022 and I paid $38.19 via paypall. I want the item paid for.

I sold an offtiters tent on eabay and ebay took away my money out of my checking. I no longer have the tent and I no longer have the 564.00 ebay owes me that money back. I believe the buyer kept the tent and got my money for a refund. I told ebay a 1000 times not to use my account and revolked my e-concent and they still took it out. This is my socisl security i'm talking about. I am so pissed