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EasyToBook
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www.easytobook.com
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1.0 5 Reviews

EasyToBook Complaints Summary

0 Resolved
5 Unresolved
Our verdict: Engaging with EasyToBook at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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EasyToBook reviews & complaints 5

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ComplaintsBoard
A
3:31 am EST

EasyToBook easytobook hardtorefund

No, it's not a mistake mentioned above.
It's the very true about this service. For some reasons I had to cancel my booking, according to their terms and policies if I do it before 24 hours there shouldn't be any issues. But they occurred when I asked them to refund.
Customer service started to look for excuses not to do it and it looked very childish. Oh come on, things happen, sometimes people change their opinions and your goal is to follow your own rules and to keep your word.
By the way, my money is not refunded yet, even though I opened a dispute several days ago. I hope everything will be fine

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L
5:16 am EDT

EasyToBook This booking company should be shut down!!

This terrible company should be shut down for scamming innocent people! I booked a room and they immediately took my money but I did not know that here "booking" means nothing! Before leaving I contacted the hotel directly because I had some questions about the room and hotel employee told me that there were no free rooms and there was no reservation under my name! I went online and found out that my booking was still pending! I contacted Easytobook customer service and asked them to refund my money but they said that it was not possible to cancel my reservation!
This is absolutely insane! They still owe me and I have no idea how to get my money back!

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P
4:33 am EST

EasyToBook Horrible experience

I booked a room via EasyToBook. After I paid they sent me a confirmation email and everything seemed fine.
However, when I arrived at the hotel I was told that there was no reservation made! I immediately contacted EasyToBook and complained about what happened. They said that they don't have any way to solve the situation and suggested me finding another place to stay! So I had no other choice and paid to get a new room. I lost my money because of these thieves! Please don't use this website and save your hard earned money! This is not a reputable company!

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Is EasyToBook legit?

Our verdict: Complaints Board's detailed analysis reveals EasyToBook as encompassing serious risks, firmly establishing it as lacking legitimacy. This evaluation serves as a strong caution to potential customers to avoid any business with EasyToBook, thereby safeguarding their personal and financial interests.

EasyToBook earns 11% level of Trustworthiness

Serious Risk Warning: Complaints Board's evaluation of EasyToBook shows a critical trust level at 11%. Avoid for personal and financial safety.

Exercise caution when using easytobook.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

We detected that easytobook.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.

EasyToBook protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for EasyToBook. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • A long registered date for easytobook.com can be seen as a positive aspect for EasyToBook as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
  • The age of EasyToBook's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
  • According to our analysis, EasyToBook appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
  • Several positive reviews for EasyToBook have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
ComplaintsBoard
H
8:15 am EDT

EasyToBook They charged me, but the booking was cancelled

I decided to book hotel through the company www.easytobook.com. I booked it and provided the card info, but all my order was in process. After couple of minutes, I got the email, and it was mentioned that the booking was cancelled. I checked my account, but money went away. WTF? I tried to call to the company, but the machine replied all the time. Help me, please!

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W
9:56 am EST

EasyToBook They scammed a lot of people!

I was looking for a vacation rental in New York. I found EasyToBook.com on New York craigslist. The owner of the apartment asked me to send money via MoneyGram and I did. Now, surfing on internet, I discovered a forum about this company. They scammed a lot of people!

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D
DnBurbank
Burbank, US
Sep 10, 2013 11:18 pm EDT

Easytobook.com an OXYMORON to say the least….NIGHTMARE to say the most!

First off, I’m in the USA and the dates I plugged into their online booking system, for a 3 night hotel stay for late August, also USA, magically changed by one day SOONER on the arrival and departure dates upon completing the transaction! ….stupid me, expecting an “easytobook” transaction, I did not catch that until after I discovered it 2 days later from the print-out of the booking confirmation page I made at the time of the booking. But, I thought how hard can this be to fix…as per the “easytobook” contract there were NO CANCELLATION FEES of any kind and this was not a cancellation anyway, and, per the hotel, the dates, were doable…I just needed them slid ONE DAY FORWARD.

Booked on Thurs. night July 25th., and starting the following Sun. I began to attempt to rectify the above mentioned situation, therein is the genesis of my NIGHTMARE.

HERE’S WHAT HAPPENED in the FIFTEEN days after the erroneous booking (no fault of my own) on July 25th.

I spent approx. 6 hours of my time, 10 phone calls (both to EASYTOBOOK and the hotel) with like 14 attempts (all failed attempts with EASYTOBOOK) and 5 emails later and the situation has only been PARTIALLY corrected. Please READ ON to understand why only “PARTIALLY”.

SUNDAY, July 28th, 2013:
I confirmed I never got a booking confirmation email even though the website stated it had been sent AND I even used their “re-send” button several times to insure I would get at least one…NOTHING. So I emailed them Sunday, of which, the website states you have to wait up to 48 hours for a reply…OH, but wait, what if time is of the essence? Which it was, so, I attempted to call the customer service number…..crickets….I would let it ring 20, 30 40 times NO ONE ever picked up.

MONDAY, July 29th, 2013:
I started calling the hotel. The hotel had a record of the booking but stated that the booking company was EXPEDIA not this “EASYTOBOOK.COM, and that I would have to deal with them. So, I called EXPEDIA, they stated I would have to deal with EASYTOBOOK.COM. …that they, EXPEDIA, were simply the booking company…but aren’t they, too, making money off my transaction?

So I just went full circle…but wait TIME WAS OF THE ESSENCE because I was booking a hotel for a convention in 4 weeks and rooms were going up and going away.

So to cover myself, I booked, directly with the hotel, the 3rd and final day being needed so now all I would have to do with “EASYTOBOOK.COM” is simply “cancel” just ONE day (the first day) of the THREE day original booking, now how hard could that be….OMG, I was about to find out.

So I continued to try calling EASYTOBOOK.COM…crickets! I continued with emails asking for a “booking confirmation” and a change of dates request ( to cancel the one day of the three), ….any reply? …nada, zip, nunca, NOTHING!

TUESDAY, July 30th, 2013:
I called the hotel again, they stated they had NOT received a “fax” from EASYTOBOOK / EXPEDIA for ANYTHING on my behalf pertaining to changes. So, I tried calling the “EASYTOBOOK.COM” customer service number again……CRICKETS! …despite letting it ring dozens of times each time I tried.

WEDNESDAY, July 31st, 2013:
Called the hotel, they stated they STILL HAD NOT received a “fax” requesting the change of days for my reservation. So, I called EXPEDIA and pleaded my case and begged for help. The supervisor at EXPEDIA placed a call on my behalf to EASYTOBOOK.COM and VIOLA I got a customer service rep. Immediately. Gee, go figure, what has EXPEDIA got that I don’t in relation to EASYTOBOOK, oh I found out later THEY (Expedia) allegedly own EASYTOBOOK!

The lady at EASYTOBOOK assured me they had “faxed” the change request to the hotel. So, I called the hotel to verify. THE HOTEL STATED NO “FAX” HAD BEEN RECEIVED! Hmmm? Someone is either misled or lying!

So now, I called the EASYTOBOOK.COM customer service number, AGAIN, and this time I let it ring about 80 times, LO AND BEHOLD, SOMEONE PICKED UP! This lady told me they were waiting to hear back from the hotel….I informed her the hotel had just assured me no “fax” had been received….going in circles again. I asked her why I should have to wait for this process to play out as “TIME IS OF THE ESSENCE” and it’s just an “EASYTOBOOK” dropping of ONE DAY of the THREE day reservation. She informed me that they needed permission from the hotel to drop that “one day”. HUH? I paid EASYTOBOOK, they pay the hotel, plus don’t forget, they advertised NO CANCELLATION fees 72 hours or more out, I’m out THREE WEEKS and this is not a cancellation per se, so why do they need permission from the hotel?

AND, it’s not like I was asking for a room date that was not available at the time, and that they were waiting for availability….just cancel the requested day, the end.

But NOOOOOO, what was really going on, folks, is that there are THREE LAYERS involved here that are dipping there greedy little hands into the process. This poorly ran, OVERSEAS company, EASYTOBOOK.COM, then EXPEDIA and then the hotel. Everybody wants their money and everybody points the finger at the other. NET RESULT, I got abused and fell threw the cracks.

But, I fault, EASYTOBOOK.COM 100%. My contract was with them, they are suppose to service me per their “terms and conditions” which have NO MENTION of them having to wait for the hotel (for anything) much less to notify them of such a simple request of dropping one day off a three day reservation. And they proclaim a 48 hr. or less reply, NOT TRUE!

And, in reality, the 2 ladies I talked to at EASYTOBOOK told varying stories of what was allegedly really going on. AND both stated emails had, indeed, been sent to me….BUT, I CHECK MY EMAILS AT MY SERVER SITE…including the SPAM FILTER and VIRUS BLOCKER (at the server site)….NO EMAILS from them!

AMAZINGLY though, I asked the first lady I talked to at EASYTOBOOK.COM, on Weds., to email my now SEVEN DAY LATE “booking confirmation” right then and there….and VIOLA, it arrived instantly. HMMMMMMM?

And, I still HAVE NOT received REPLY EMAILS (as mandated by their own terms) concerning my other three emails I sent earlier in the week requesting the previously mentioned changes.

FRIDAY, Aug. 9th, 2013, after two more phone calls, (1 on the 7th, one on the 9th), I finally got an email (dated July 31st) validating my cancelling the ONE of the THREE DAYS hotel booking.

TUESDAY, Sept. 10th, 2013 (FORTY-ONE DAYS after the cancellation), and I STILL HAVE NOT RECEIVED MY REFUND for the cancelled day even though I was told it takes 7-30 days to process and send the refund. So now, I’m letting my credit card company handle it. STAY AWAY FOLKS….EasyToBook.com is NOT EASY, it’s a RIP-OFF!

BOTTOM LINE: Seems nothing adds up OR RATHER nothing is what it seems with this EASYTOBOOK.COM company. EASY TO BOOK my BUTT …LOL, yeah rrrrriiiight! I WILL NEVER USE THEM AGAIN…I don’t approve of their smoke-and-mirror tactics and I certainly can’t afford the time or aggravation.

J
J
Jcyokshire
Leeds, GB
Aug 14, 2013 7:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Easytobook are a disreputable company who have no complaints policy and will scam you for hotel bookings whenever they get the chance

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Contact EasyToBook customer service

Phone numbers

+1 800 023 1897 +1 800 287 954 More phone numbers

Website

www.easytobook.com

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