The complaint has been investigated and
resolved to the customer's satisfactionResolved EasternCurio.com — Do not order from them
resolved to the customer's satisfaction
EasternCurio.com (also listed as [protected]@hotmail.com and Shanghai Shimu Homeware Co., LTD) of Shanghai, China is an online asian antique and crafts site. I bought 4 antique Chinese dining chairs for $2, 000 and payed $300 for shipping/handling. What this business fails to mention is that they only ship to the closest US port, leaving the customer to go through a hellish process of paying agents to maneuver the items through US Customs, warehousing and delivery. I ended up paying an extra $694 to get the chairs to my home in Seattle. When I tried to cancel the deal, Royal Hsu, the online seller, said that my money was not refundable and that I would lose my money as well as my furniture if I refused delivery. Because I had wired the money, I hadn't a leg to stand on. I have since reported them to the US Federal Trade Commission. LESSONS LEARNED: 1. DON'T ORDER FOREIGN PRODUCTS UNLESS THERE IS AN AGENCY IN THIS COUNTRY. 2. NEVER WIRE MONEY UNLESS YOU KNOW THE BUSINESS EXTREMELY WELL.