Eastern Propane & Oil
reviews and complaints

I purchased a house a year and a half ago and the propane tank had no name on it. Now, where I am from that is an indication that you own your own tank (I know, most don't but I always have). I checked with Eastern Propane (Limoges) at that time and they could not provide me with a receipt showing that the tank was theirs. No serial number wouldn't even let me view the files they had from the old owners. The size tank they said I have was WRONG! They came out with a bill (wouldn't let me see it) and said that because of the amount it was for it MUST have been the set charge. Again, wouldn't let me see it or provide me with a serial number. We came to the conclusion that they could not provide paperwork of ownership to the tank. Since then I have been doing major yard renovations so the tank has been of minimul use. Fast forward to the 25th of April and I find curious tracks in my dooryard and by my propane tank (nope I didn't lock the lid). Get a bill a couple days later from Eastern for non-use of their tank. What? Call them up and now all of a sudden they have my tank's serial number, correct size, everything. Go figure! The customer service/admin assistant that answers the phone at the Claremont facility was completely rude and LIED on the phone. Denied that I was there last year or that they had anyone there that fit the description of the manager I spoke with, HUH? The threatened that they were going to come and take the tank. Oh, and they still havent provided the documentation for me to see that proves ownership. A completely crocked company. BEWARE! They will be talking to my attorney now.

Short version:

* Surprise deliveries.

* $180 fee for tank removal, unless you sell the house. Then the buyer gets charged for your remaining fuel. If they don't want Eastern Propane, the tank is removed for free. (Hmmmm...why can't they offer free removal for loyal customers who are moving. I certainly won't use them again after paying that charge!)

* If you want your unexpected fuel delivery removed from you tank you may do so... at the rate of $72/ half hour or $95 an hour!

* If you cannot pay off said unexpected delivery and decide to put yourself on a payment plan, your tank will be "capped for non-payment" and your account frozen until your house is sold and they attempt to rope in the unsuspecting new owners or until you give in and pay the $180 removal fee.

Two years ago I dealt with an extremely rude manager in Hawley while attempting to discuss my rate. I ended up calling NJ office and speaking to their manager who handled it. She was wonderful. If you are stuck in a tough situation, tryi it. As for me...I won't deal with the Hawley office again and unfortunately, I won't deal with the company again. Their website says "We believe in listening". What a crock!

I used this co as my propane supplier for my homes heating needs. as time went on their driver mr. Kevin Dey, started doing chores and repairs on my house. for the most he was doing a credible job.
His last work for me was unsatisfactory. He refused to return my house keys thus I was forced to file a police complaint. Because of this bad employee the co has refused to sell me any more propane and has cancelled my account.

This company has developed quite a reputation for dishonest work practices pertaining specifically to Gas/Propane delivery. A group of us have decided to form together and expose the company for it's shady practices. We were shocked to learn that though there were many complaints by word of mouth no one has yet posted anything on the web to fore warn others. If I can save some frustration and money then I will attempt to do so.
The first and most common complaint you will hear is billing.
Eastern Propane does not bother to give you a normal receipt for a delivery. It is usually chicken scratches that mean very little. Considering the price of propane (around $300-$600 a delivery) you would think a little more effort would be taken when producing a customer a receipt.
The reason the receipt needs to be more professional is because of the mystery billing...
Suddenly a bill comes in the mail from Eastern Propane. You open it and find a $500 charge for a "automatic delivery". You realize you have just had your tanks filled 2 weeks ago and have paid $600. You call Eastern and ask what happened. They simply state the did an automatic delivery (curiously some of us are never home) and the delivery equaled X amount of fuel. You can dispute it with them however, the bottom line is if you don't pay the bill your heat will be shut off. This happened to me once, and not only did they shut my propane off but my neighbor saw them draining my hot water as well using the valve...
I called and paid immediately and was shocked at how ruthless they could be. I had 2 children both under the age of two...
I asked if they could check for leaks because 16o gallons of propane should have lasted more then 3 weeks in a 1100 square foot home. Mysteriously, there were no leaks. My heat was set at 72.
In my experience this was a little excessive and after talking to other customers I realized they too had asked to have their tanks or lines checked for leaks. I chuckle now more in disbelief then anything at how devious they were putting on a show to "check my tank"
Stay away, stay away, stay away, from these guys. There are plenty of Vendors in Southern Maine and NH to do business with regarding fuel. I hope this fore warns anyone thinking of using them and saves you money this upcoming winter.