The complaint has been investigated and
resolved to the customer's satisfactionResolved DVD Express — Bad service
resolved to the customer's satisfaction
WOO HOO!!! FINALLY THIS COMPANY IS GONE! IT COULDN'T HAVE HAPPENED TO A BUNCH OF WORSE PEOPLE. THESE PEOPLE WERE THE BIGGEST ### ON THE FACE OF THE EARTH AND I HOPE EVERY ONE OF THEM ROTS IN HELL. 2/14/04
This company is the most ridiculous bunch of theives I have ever met.
HOW they got such a high rating is beyond me. I wouldn't give them another penny if I was on my death bed.
Anyway, I filed a complaint with the Better Business Bureau and to my surprise (and hopefully other userrs here), their phone number was listed! I have no idea if it is correct, since today is Sunday. But you know, first thing Monday morning, they will be getting a LOT of angry calls... Hopefully...
So in a nutshell, I order 11 DVD's, got 2, got a refund for 2, and they now say "since I never got a tracking number (oh now it's MY fault they stink), they won't answer any of my emails anymore.
To make things worse, 7 of the DVD's I didn't get charged for until 2 months later and I just happened to not have enough money in my account and I got banged for $26.00 each in over draft fees for 7 DVD's. Those sure were the most expensive DVD's I never got.
I hate that company, was a VERy long time customer until they went bankrupt and changed management. Wish I knew that befere I reordered...