Dutton Volkswagen SasolburgBad unprofessional service

V
This review was posted by
a verified customer
Verified customer

I drive a 2014 Polo TSI which is under warranty(with 58000km), I had a steering failure on the car which makes its very hard to turn the vehicle.. First thing I did the following morning was to call VW Dutton to explain my ermegency, i took in the car 4 check-up and they ordered the part, I was told to expect a call for fitment in the next 2days..i waited till the 3rd day and decided to call them to check, on the phone I was told to wait a couple of minutes they'll get back to me.. After 2hrs of waiting I drove there to check and found that the part had arrived but they never bothered to call me.. then I asked them to fit the part as I requested when they ordered...The manager tells me that it will take the whole day to fit the steering column and their already busy with other cars, (meaning I must continue driving the car as it is), I must come back on Monday..This is not the first time i'm encountering this with Duttons...I just think theyn't taking African people serious which suprises me Coz we their biggest customers

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.