The complaint has been investigated and
resolved to the customer's satisfactionResolved Durable Medical Equipment contract — Invalid collections letter
resolved to the customer's satisfaction
8/4/2010 I purchased a DME product via Apria contract of monthly payments with conversion to purchase at end of contract. Apria submitted claim to insurance company and I paid monthly contract charges via automatic charges to credit card. 8/10/11 received collections letter from CBCS. 8/19/11 spoke with Eric (Apria billing Supervisor). During insurance administrator change Apria failed to submit purchase price on claim so claim was denied (validated by my call to insurance company). I requested that the claim be resubmitted with purchase price. 9/7/11 received second collections letter from CBCS. 9/19/11 spoke with Clinton (Apria contract specialist) who pulled the contract and could not find that it had been resubmitted. 9/26/11 called Apria on the issue and was informed that the contract had been resubmitted with purchase price. Over the next several weeks I received 4-8 refunds from insurance carrier as adjustments on my contract over payments. I have not heard from Apria in any fashion since 9/26/11. 10/17/12 received collections letter from West Asset Management referring to Apria's original reference numbers and charges.