Dunkin' Donuts
reviews and complaints

The lack of attention to customer care on the part of ownership at your Dunkin Donuts located at 4000 Hylan Blvd. Staten Island, NY is horrendous and gives Dunkin Donuts a bad name. FOR YEARS now the parking lot has no parking lines painted within it. It is a combined parking lot with a Mobile gas station connected but is owned by the same callous owner. I have been going there for years and spend approximately $150 every month at Dunkin Donuts but I am seriously considering switching to Starbucks perhaps because I do not see how a respectable franchise can allow their brand to be so dismissive of reasonable accommodations for its customer base. I have seen and been involved in a few "disagreements in the parking lot because infrequent customers park the wrong way and often box in other customers "on the go" as you say. Many people, including many of the employees at this location have brought it to the attention of ownership there but they just don't care (how greedy can one be -also owns the Mobil Gas station there). IT ALSO HAS NO HANDICAP PARKING designation which many of the customers with handicap avoid the Dunkin Donuts all together. In fact, it has been conveyed to me that this problem led to the leaving of A WONDERFUL MANAGER about 2 years ago. This man was truly a diamond in the ruff. People were literally in& out while he was there. The place was spotless while he was there and that is no longer the case. I knew why this was the case too. During the slower times this man was never idle always had a mop, cleaning rag, etc. in his hand and was working hard. This mangers name was and if he has left the Dunkin Donuts business it would be a shame because he is everything any franchise would want in a manger. I believe his name was Raul. I called NYC Department of Consumer Affairs and the referred me to the Human Rights Commission due to the violation to the Equal Access Law (7 perhaps others) due to the no existence of designated handicapped parking. I will proceed accordingly but wanted "Dunkin Donuts", "The Franchise" to know you have a owner who is undeserving to carry your name.

First off ill start by saying ... 1. This particular store is known as "junkie dunkies " . Its a hangout for homeless, addicts, dealers, etc. Myself and my colleagues go there at least once a day. The staff is extremely disrespectful. A gentleman that will get loud and embarrass people because he can. Ive seen him tell a female their time was up(15mins allotted for eating) she had to go. She told him he was being rude. She wasn't finished. He responded that she could call someone and he would meet them down the street. The manager just does whatever he says. Bottom line is this gentleman is a bully to which the manager allows. I myself have complained to owner and it falls on deaf ears. This store is a nightmare. I'm afraid for my safety just sharing this. The food and service suffer because of all the drama/nonsense. There are more drug sales, overdoses, fist fights pan handlers at this store than all other Dunkin donuts stores in Brockton, Ma. When someone submits complaints they are definitely ignored. I never seen anything like this. The only way anything can really be fixed is if some secret shoppers as well as Dunkin donuts higher Ups go in unannounced or anonymously to see for themselves. I recommend taking your business to ANY other DD store but this one. Thank you.

3/23/2017

Store located in Pembroke Pines, Sheridan Street and Flamingo Rd

I went into my local Dunkin Donuts with my daughter and her friend We ordered and not only was 1 order of hash browns was missing, but I also ordered a lightly toasted bagel with light cream cheese and looking at the picture, I received no cream cheese and didn't know this until I got home and went to eat my bagel.

I go to dunkin everyday like 4 times a day i live in brattleboro Vermont's. There cupple people . named. Maria vargas. Amy mispel an a guy named tony. For one any mispel is strung out on drugs an her an maria spit in my coffee this morning or put sonething in it to make me feel sick i get same thing everytine i go there an get a donut for my son . maria will start speaking spanish an run her mouth. Amy gave me nasty rotten coffee i spen alot of money at dunkin im not happy this has been going on for a while now . someone needs to do something. Theres never donuts the hole crew is horrable everyone them r on drugs thy really need to drug test everyone in that building including the manager

I went for a bagel with cream cheese because I am sick of dried out sausage.what I got was 8 ozs of cream cheese smashed into the center of my bagel . I spend anywhere from 2 to 5000 dollars a year here and this is not my first or only complaint but I don't have time to write a book. Now I'm told my complaint is to short to submit so I guess ramble ramble ramble ramble ramble ramble ramble ramble ramble ramble

The manager, Helen, at Dunkin' Donuts was very disrespectful to me on a couple occasions. I have complained a couple times however nothing has been done. I've been going to this DD since this store opened a couple years ago, sometimes twice a day. Unfortunately I will drive to another DD. I will miss most of the employees that I saw daily except for this rude manager. This manager dosent know the basic manners, thank you, sorry, have a nice day and also most importantly have a nice smile!

I visit the Duncan Donuts on skiff street this morning and order a sandwich and a orange juice they did not have a assortment of bagels to choose from actually they only had two types of bagels second of all they did not have any orange juice and the young lady who rung me out was very nice but the ugly pregnant black lady had a bad attitude and the weird Pareto Rica lady who made the sandwich bot had major attitudes I just made a comment that they should tell the manager to make sure they order more orange juice because I would think most customer who don't drink coffee would like to have a OJ with their sandwich all I needed from them was a no problem sir we ran out but I with make sure they order more on the next order. Instead I got from the black lady we just don't have any we are allowed to run out of things and then the Pareto Rica one had to chime in and go off along with her so who ever lives in Hayden I will advise you to go to a different store these people are the worse they a never get a dime from me again.

I visited the Dunkin Donuts on Curry Hollow Road in Pleasant Hills yesterday. I ordered 4 iced coffees with extra caramel which is my usual order. I noticed that the price was higher than usual. I was told there was an 80 cent charge for the caramel. 10 cents per pump. Now i didn't say i wanted 8 more pumps per coffee and was never told there would now be an additional charge of $3.20 to my order. Poor customer service and this charge is way above which should be charged per drink.

I went to Dunkin Donuts on 2-13-17 at approximately 2:30pm. This is now the 4th time I was unhappy with the drive through service. There is one employee that is unable to handle the drive through. I say this because there is nothing quick about her. On several occasions I and others included had to leave the drive thru due to this person taking their time. The line was not long at all this particular employee has an attitude that she will only move at her pace. The whole purpose of the drive thru is fast service. The location of this Dunkin' Donuts is convenient however, I will longer use this location due to this employee.

I am currently an employee of Dunkin Donuts my name is Danielle Frazier I have work for customer service for a very long time and food service I'm very well aware of how businesses are supposed to be ran and how management and Lee shift leaders are supposed to treat crew just because somebody is in management does not mean that you are allowed to talk to your crew members with disrespect to treat I do my job to my best abilities this is not my first time around I just started working again after being asked to come back I try not to have to make complaints on here I never had to when there was other management but now that other managers have moved to different stores and new shift leaders and management are in place things are not being ran the way they need to be and from my understanding when you get hired if there's any complaint a problem your manager should be able to sit down and talk to you about it and find a solution and this case I am not the only one with the problem with the way the store is being run and who it's being run by there are a lot of things being done in the store that should not be done and I have tried time and time again to talk to a higher up and have yet been able to because of managers telling me that they will deal with it and never anything done.

I was a Dunkin donuts employee in new lenox Illinois in the gas station on cedar st. And rt. 6. This was my first job and was "fired" after putting in my two weeks notice because I had "missed" one of my shifts that I had requested off two weeks before. My manager changed the schedule and then yelled at me for not showing up. (Remind you that I had taken numerous peoples shifts because they did not show up and my manager told me that there were no other people to take the shift so I had to. And this had been one of my first infractions) So I told her that I was sorry if I had missed it and that I will be putting in my two weeks. She told me, "Since u are so busy with faith and family stuff! Got your schedule covered for next week! Good luck in life" so she took work away from me. I was scheduled to work the next week after my text message to her. Is there something I can do about this? Because I believe she was unfair in what she said.

1/19/2017 I used my deit card at the captain thomas blvd west haven ct it was about 6:30am. The person at the window acted very suspicous when they took my card. The next day my bank
Closed my card. There were charges from dunkin donuts $50 each and also the lid shop which is a hat shop also for $50 these charges totaled over $350. I did not use my card anywhere
Else that week.

The employee by the name of hashfat (that was the name given by him) from the store on queens boulevard between 63dr & 63 rd on the south side of the street. Yelled at me & my 17 year old son in (In front of a full line of customers) my son took out a drink from the fridge, to buy. Upon pulling the bottle out of the fridge two other drinks came crashing down to the floor. My son was embaressed & explained that a clear handle that is placed on every row to prevent the bottles from falling off (A little clear piece) was missing, he only noticed this after he looked to see why this happened. He yelled @ us telling us we had to pay for it because he broke it. I would'nt have a problem paying for the broken bottles but ii do have a problem with the way he treated us. Not only did he yell @ an already embaressed person but he humiliated us. I tried to explain that it was broken but he said "not broken in his broken english. I told him to go see it for himself instead of judging but he refused. So, I asked for his name & he responded that if I put in a complaint that he would not let me leave without paying for the broken bottle of juice. I then told him then call the cops. He nevered bother to look me in the eye, he just contineude yelling out load & humiliating, I just walked out. This happened @ approximately 10:20 pm on saturday night january 21st. Please respond, I was so humiliated along with my sons, I will go through whatever channels I need to through to make sure he is reported and reprimanded.
[protected], [protected]@aol.com

On 1/10/17 @ 6:30 PM I went into the Higganum, ct.store for a cup of coffee. Although the lobby closes at 8:00 PM all of the furniture was pushed to the sides and the floor had been mopped. (This wasn't just mopping up some snow .) It was nearly impossible to sit down without having to move the furniture myself. The next thing I saw was the worst. An employee was sitting on the counter, the inside pick up counter, with no shoes on. She was texting and she was sitting sideways with her rear end and stocking feet on the counter. I'm sure that there had to be a manager there. Is this how employees are trained? This type of thing is not at all unusual for this particular store. I found it pretty unbelievable behavior and not an employee batted an eye. I would very much like to have a response to my query.

Thank you for your attention to this matter

I ordered a sandwich from the Dunkin' Donuts at PVD airport. The sign stated $3.89 but I was charged $4.19. See attached pictures. This is deceptive marketing. I asked for a refund but was told I would have to wait for a manager . I sent an email on 12/14/16 to [protected]@hmshost.com but they have not responded.
My mailing address is
66 Vine St, North Attleboro, MA 02760
Thank you
Jeannie Barry
509.558.3911
[protected]@yahoo.com

I went to the Dunkin' Donuts on pleasant hill road in the BP gas station. First they take forever to take your order. And than they make my coffee wrong. When I asked how long will it take to make it over. The worker tells me. A while. Very disrespectful. To have waited 20 mins for a coffee when they're were hardly any customers. I go to Dunkin' Donuts everyday but I'm making the switch to Starbucks. Thanks anyways! Get new staff

On December 29, 2016 at about 4:30 pm, my family and I decided to try the newly opened Dunkin Donuts. First thing noticed was the large school bus in the parking lot. It looked as though someone was living out of it, there were boxes thrown up against each window, it looked junkie, I was very surprised to see it read Dunkin Donuts on it. My husbands' donut was like a rock. There was a family next to us that also mentioned to us that their donut wasn't at all fresh. I watched the manager walk from outside and up to where the straws and napkins were located. While talking to another woman the manager placed his hand on the top of all of the red coffee straws, he than begin running his hands through the straws, then he picked the straws up and let them drop back into the cup about three times. My husband and I were hoping he was doing that because he was about to take the straws out and maybe throw them away, sadly he didn't, he fondled through all of the straws then walked away. We couldn't believe what we had just witnessed. Despite the outside eyesore, hard donut and dirty coffee straws, the customer service was excellent

I have been to this location many times. I have seen the indian men give great customer service to any one except a black person. I truly want to call the internal affairs for them. this casher Mohammad finds it funny that many people feel like this, I saw him kick out a black man and allow two white woman to stand and charge their phone without a purchase.

My son works for this company and he has never had a problem until this new manager started . I don't like the way she talks to the employees. So this particular incident was i called a week in advance to let them know that my son had an appointment on Saturday I spoke to the shift leader and explained everything to her now being a shift leader she should have wrote it down or passed the message along to the manager but instead she did not so you have a manager going off the deep end about him not being there in front of other associate which is very unprofessional being i am also a manager of big corporation myself she tell me it's his responsibility to find someone to cover his shift but how so if he only works weekend's and that was the purpose of me calling almost a week in advance. But in the same breathe she txting him in class asking if he could pick up someone's shift . I don't understand where they find these people. All i want is an handbook. ..

They treat every employee badly. Gizel of dunkin donuts 1105 horseblock rd. Farmingville is by far the worst management experience i've ever dealt with in my years of working. She openly yells at her employees in front of customers, I have personally seen some people leave the store simply due to feeling awkward watching a manager scold employees openly. She will not tell you if the schedule is changed (And won't ask if you can even do the new hours). If you ask to go home early, she tells you yes then makes a "I might fire you" remark. The part of asking to leave, is most questions have two options, yes or no. She on the other hand will tell you yes every time, but want to fire you for it. If that's the case she should be telling her employees no rather than enabling them and then wanting to punish them for it. She does it very often. She also makes remarks that if you call out sick she'll say "oh, I hope you're not pregnant!" or "are you sure you're not pregnant?" and she asks all her female employees that call out sick, that question. It's uncomfortable and it's none of her business anyways. She's very unprofessional and as a current employee, I get complaints about our manager, gizel, almost everyday at least once or twice a day. Customer complaints regard her open scolding of employees as well as her unprofessionalism that she provides openly for the store. She works which is better than most managers, but she usually hides in her office all day barking orders around at her employees. I'm a very dedicated hard worker and I love my job at dunkin, i've only ever called out once and got sent home sick 3 times. Again, all with asking and receiving a yes. Then followed by "you can't keep calling out and leaving" 1. I'm very responsible when it calls to coming out, I never call out last minute, always very early (And again, i've only called out once!). 2. I would never leave if I was told not to or that I couldn't or shouldn't, my manager tells me yes, I respect her answer and thank her, then next thing I know she gives me the whole "i'm going to start training new people" speech afterwards. Let's be honest, every employee asks to leave early (Not often), and they/we get it. But our manager scolds us and threatens to fire and replace us for things that she is enabling! Stop saying yes then wishing you said no! Grow a pair and say no! You are a boss, be one! I love this job and it's devastating to watch it fall apart just because of one bad manager. Customers don't like her and I can tell you as an employee, neither do any of my other fellow coworkers, as they always complain as well about the same things. The only time she actually works hard is when the owners are there and she has to. One last thing, you know how things are supposed to be confidential between employee to management? Well aside from the fact that she yells so loud the whole store can hear her anyways, she also pins employee against employee. She asked me a question about someone and I answered privately, then she pulls me and that employee together and now, go figure, my coworker and I no longer get along because my manager told her what I said (Again, not even privately, she literally stood us next to each other and started her scolding). Oh and it took place behind yhe registers in front of a line of customers... And lets add that usually when there's customers.. You should help them before scolding. Basically, this store is chaotic. I get compliments on the employees, daily, and complaints about the manager, near-daily.