Dunkin' Donuts
reviews and complaints

I have been drinking a turbo (expresso shot) coffee since you first came out with the turbo. I cant tell you how many times I have received my coffee without the turbo. I order 1 small ice coffee, 1 cream and a turbo shot. OK what do they not understand? I am talking about coffees I get in MA and RI. I am an everyday turbo drinker so when its not in my coffee I know. I pay over $1 for this shot plus I give a tip. Finally I am done. Either the employees need training by the manager, IDK. Im just sick of paying for no turbo added. Like I said I am a turbo daily drinker so if wasnt added I will know.

At 1 pm in the afternoon, I had suddenly lost my phone service and was in need of WiFi to figure out what was going on with my carrier. So I pulled into My local Dunkins that I frequently stop at, I run a business and usually buy breakfast for my entire crew there.. well I was with my girlfriend, and i hand not been on the phone more than 10 mins before she brought to my attention that the 3 young ladies that were working inside were making gestures and taunting us through the glass. I shrugged it off and told her I thought she must have been misreading the situation.. then 2 mins later one of the employees comes outside to my window, and starts knocking on my window mid phone call, and tells me, that I need to come inside and buy something or leave.. not a single customer came in or out of the establishment in the 15 min duration I was their. I told her no problem, I'll come in right now to buy something. I then go inside, where without having the slightest idea why I was being treated this way, proceed to make my order, while I was givin attitude, and treated like I was not welcome... I asked them what I had done to receive the childish behavior, and I was then cursed by all of them, in the most disrespectful way I could not believe it .. Lebanon Maine is a very small town.. I grew up in this town. Own my a business and coach the local high school football team.. I bring a lot of business to this particular location, but will most certainty be taking my business elsewhere in the future.. the employees had zero respect and till this very moment I cannot understand why I got this treatment... very unprofessional

In 8/1/2019 I often come to this store in the morning, I saw this incident happen at other times but today that same employee cursed at me instantly after hearing that I would report her behavior to the store supervisor since the manager just ignored my complaint. Here's what happened, I went to the store to buy a hot coffee and it was about room temperature when I received it, I asked why it was so cold and was this made already some time before I even ordered, but she rolled her eyes at me and looking at me and saying that my complaint means s* etc.. I was surprised that she raised her voice like that and especially that the manager did not care to the slightest about my complaint, I don't know what's up with these two and why the manager just didn't care about her behavior but this is unacceptable, I like the store but I'm not coming here ever, I'm just trying to buy something here and this employee acted like she and the manager owns Dunkin this isn't right.

The product I ordered was not the item viewed in the picture on the menu board. The product I ordered was $2.99. I told the service person it was incorrect and he said I was mistaken. I then told him he over charged me. The receipt said $4.97 so he gave me a dollar bill and said ok. I said no its still not correct but he wasn't interested in what I had to say and I wasn't gong to argue over $.70 but I wanted him to know that he short changed me.

Worked at Duncan Donuts was to be parttime but only worked three hours cleaning mold out of cold case. Was filthy as well as store. Workers were not using gloves to cut up food. Ileft the store while you were out to go to the bank. You added me to the computer for my time but was to correct it when you returned. I was there from 9am to 12:00pm. Cleaning up the filth I was finding in the store. I was not told to clean I told you I was going to start cleaning until you could get to me.
When you work for somewhere you are hired and do all paperwork online and you are told to come to work and you do but for some reason you dont get paid.
I will be calling the Fair Wage and Labor board.
I was told alot about things that went on in the store from the manager to include drug use from employees. I just want the pay from my three hours I worked at Duncan Donuts in Ankeny on NW Ankeny Blvd.
Linda Cole
2110 nw logan st
Ankeny Iowa 50023

I visited the Dunkin Donuts at 600 S Missouri Ave in Clearwater FL yesterday afternoon, as I do at least 2-3 times a day.. EVERYDAY.
So I place my order at the drive thru and pull up to the window.. where the guy at the window proceeded to hand me my 2 large drinks, followed by a handful of splenda packets.
WTF?! He is the only one to ever do this, and it's the 2nd time.
Please explain to me why I would go to dunkin donuts to basically make my own drink?!
Not to mention I came through the drive thru.. so obviously I'M DRIVING! Now I gotta stop and make my drink, because some guy was too lazy.. even though that's HIS JOB.. which HE GETS PAID FOR!

Dear Representative,

This morning at your Eastbound Massachusetts-turnpike drive thru near Weston, I ordered two "Heath" flavored coffees and two blueberry muffins.
The person who took my order said pull around without repeating the order back, which concerned me as the flavoring, a newer offering, was not acknowledged. When I got the coffee I tasted one of them and noted no flavoring.
I asked the server if he had added the "Heath" flavoring and he seemed confused stating he did not know what "that" was. I asked him what flavorings were available. He listed the flavorings and I chose butter pecan.
At this point the young man takes the coffee and goes to the left of the register out of site. I can however see a young lady in a purple T-shirt (visible in video) leaning on a counter staring in his direction with alternating expressions of shock and mirth. I also felt the young man took an exceptionally long time to return with the coffees.
Feeling uncomfortable, I hand him back the bag of muffins and ask for a refund. He reacts with confusion and gets, I assume a manager, the young lady in the orange T-shirt who immediately assumed an adversarial stance and asked what the problem is.
I stated that the order was wrong and I wanted a refund. She immediately becomes agitated and asks me to pull around to the front of the building to speak with her. I tried to explain I was taking my father to doctors appointment and did not have time. I will have proof that my father has multiple critical appointments on this day.
I will send a video but in my opinion this young lady who refused to refund my purchase, is notable agitated throughout the interaction and she alone is attempting to escalate the situation which results in-her threatening to call the police and have me arrested. Moreover it is untrue that I yelled at anyone at any point in the interaction as she implies.
This was an exceptionally bad customer experience for this loyal customer who almost exclusively has patronized DD for 4+ decades.
I would appreciate hearing from somebody in management my number is [protected] regarding a refund and apology.

M Jordan Grace RPh, BCNP, CCHIT-PC, CCHIT-TS

I have been ordering Breakfast from DD on Military Trail, Sawgrass Promenade, Deerfield Beach, FL or over 10 years and have watched this location sadly decline.
Management is extremely poor and the employee turnover rate is practically every week.

Many times I arrive at an off hour and there is no one covering the front register for walk-ins. Twice I had to walk into the rear of the store and motion to the drive-in window employee that I needed to place an order and she didn't respond...not even with a knod. After 5 minutes finally someone came over and I was able to place my order. The store was empty except for myself.

The counters are dirty more than they are clean, and the credit card boxes' keys are filthy.

Inventory is not kept correctly because for 2 weeks they were out of large coffee cups and gave us an extra large cup because they ran out of large...never ever heard about that happening in the past 10 years?

Since when are the employees permitted to park out front as it takes away the customers' parking spots? For the past two weeks the Assistant Manager is parking her red Nissan in the front when there are dozens of empty spots available nearby which they can park in and not take away convenient spots from customers who are rushing in for their morning coffee and have to go to work! It is so inconsiderate!

We ordered two frozen coffees both mocha one with whip cream one without, when we got our frozen coffees the small looked like it was not made in an Oasis like they just mixed it themselves. The mocha swirl was on the bottom of the cup and the frozen coffee was the color of a normal frozen coffee without a syrup it was actually extremely light. They also did not give us straws, I went back to ask for a remake and the girl was rude and when I got to the window they served me another mocha swirl frozen coffee without a sticker on the cup and it was not even full. This is not the first time is has happened, but why would you served a frozen coffee that looks correct along side with one that clearly is not made to correct build. I have managed several Dunkin' Donuts and this one is always cutting corners, never mixing the coffees, and Serving cold products.

I went to Dunkin Donuts in Hanover Park Il 5-14-2019 at around 5:00 pm & I had the most horrible experience. I happen to see my fringe William there, he offered to buy me a coffee, so I did. When I received the coffee it was what I ordered. I ordered a small decaf with just hazelnut flavor with cream & sugar on the side. When I received my coffee it looked like mud & it had this awful smell, I was feeling nauseous. The cashier Virag S. say she couldn't refund me so I asked for another coffee, but as soon as my went to her because his coffee didn't taste right & that's when HELL broke loose, She was prejudice, mean, evil, ignored us, rude & inconsiderate. All my friend & I said was can we get a refund or another coffee, I was laughing so hard I couldn't believe this was happening but I was laughing & crying at the same time later. The next thing you know she say she's going to call the Police for nothing & all we wanted was coffee & just sit, relax & talk, but it took a nightmare for a cup of coffee it had taken 1 hour & a half for ridiculous unnecessary time consuming when she never gave me a cup of coffee or refund until the Police came so a 1 & a half hours for this cashier to have serious problem. To top it off she say we can't go back in there & we got discriminated & kicked out for no reason to us for just a cup of coffee. Maxine J

I thought it should be brought to the brand and franchise's attention that a manager named Melissa Brand, who works at a Dunkin Donuts in the Haverhill area (though her store may be in Meuthen or Lawrence) has been accepting gifts from customers. Most recently she accepted a gift that looks to be worth at least $75 of Victoria's Secret merchandise from a regular. She makes no attempt to hide it, and has frequently posted on social media about it. I believe this must go against some company policy, and it not should still be looked into. As a fellow restaurant manager, it is never right to accept gifts from regulars, as it usually gives way to giving away drinks/food. This only benefits the individual manger involved, and not the other employees of the store that work just as hard. Just thought the company might like to know.

Dear Dunkin Donut Management,

I am a customer or Dunkin Donut at Elizabeth ave Somerset nj Branch, i have been going there everyday with my friend via your drive thru and we received the most rude, disrespectful and worse service yesterday. This happened between 6am-8am.
My friend was ordering at the drive thru and asking about the flavors of coffee you have which was what to be expected of a customer and your employees should be glad to answer them. Not only were your employees dismissive and rude, he also insulted my friend in his language. He probaby didnt know that there is a Filipino in the car and we would understand what he said. This is probably not the first time this happened but it might be the first time that someone understood what they said. I shouldnt tell you how inappropriate for them to make comments about a customer who only want to know what kind coffee you serve. You are in the business of customer service, your employees should be trained better. We didnt do anything to deserve this kind of treatment, it is rude and borderline racist. We expect better! Do better!