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1.1 104 Reviews

Dunia Finance Complaints Summary

2 Resolved
102 Unresolved
Our verdict: If considering services from Dunia Finance with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dunia Finance reviews & complaints 104

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J
4:49 am EST

Dunia Finance Credit card

Hi,
Everyone this stupid dunia finance i dont understand thire interest my cc limit is 20000 AED but they bounce my Cheque as 65000AED what the [censored] is this i don't want to pay them single fills please help me someone to deal this

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M
3:02 am EST

Dunia Finance dunia finance unadjusted interest

Hey there!

I have loan from Dunia finance 39k, I have paid them back regularly 33000 already without any late payment, well the actual principal amount is remaining for 6000 aed only & they want me to pay them 46, 284/-,
I have stopped them paying from jan-2020, cuz I can't afford anymore due to my personal problems, the monthly EMI is for 1653/-.
Well they have started calling me and threatening me in a very bad behavior, that they are going to bounce the chq and will file a case against me in police station,
Well the blank chq which I have given that account had been blocked already.
Now I don't know what to do..

Please anybody advice what is going to be happend if they file a case against me.

May Allah Bless Us All♥️♥️♥️

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rcb123
, AE
Mar 09, 2020 5:37 am EDT
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lets all complain to central bank of the UAE for them to investigate and possibly close this finance
please fill up the form here
https://centralbank.ae/en/form/complaints

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P
10:22 am EST
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Dunia Finance dunia

Can anybody help me please to go out for this burden in dunia ?long time im paying for only 16k loan and the credir card i never use that limit i have, everytime i have delay payment they wl deduct the penalty frm that card, now they keep on calling me for 4yrs they make my life missirable, im paying my settlement then afterwards police call me saying that i have case in court for dunia, and i am just deposited payment for my settlement, what im gonna do?please advise i almost paid them the just 3 days ago i found out that i have a case and im still paying reason before im not answering thr call but they know already that they put me a case but they keep on asking money frm me kindly help whoever knows about what Im going through now. Please before it spoil my name in my company and my reputation. Thanks in advance🙏🏻

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R
12:52 pm EST

Dunia Finance I got clearance letter from duniya finance. regards of my previous loan but they didn't cancelled my direct remit with rak bank

My name is Renjith Kumar np. I had 1 previous loan with Duniya finance. I already clear the loan. But they didn't cancel my rak bank direct remit check. Today I got a call from rak bank. This is not a customer mistake. I am totally in satisfied. Di it immediately cancel my direct remit. I already asked my check back when I close my loan. That time they said clearance letter is with you no worry. But now from bank side. I can't close my account.
I talked with your agent two times.. they don't have a exact reason about that. and they don't know how to respect customers. After that if you didn't make any action and you didn't clear my case I will go to see a lower with my clearance letter.
Hopefully.

Renjith Kumar
[protected]@gmail.com
[protected]

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K
4:48 am EST

Dunia Finance horrible institution.

I took a loan of 20k which they gave 15k cash and 5 on credit that was in November 2017 after my agent told me it was payable in 3 years with a monthly installment of 935 of which I have been paying since. Recently I just inquired how much loan I was left to pay because 3 years are over and still I was told I need to pay 11k more as in their system says I was to pay the loan in 4 years. This Dunia Finance it's a fraud as they don't care about people's feelings, poor customer service and rude staff. One of the worst experiences in my life

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4:19 pm EDT

Dunia Finance dunia cc

I am unable to pay this month's credit card minimum due that's 1000.even though, I have never missed a single loan installment which 1938 and my 2 year loan is going to finish in December 2019. I am getting calls from their call center and their agent Shahbaz who is extremely arrogant and rude, calling me everyday to pay before the month end. Will they put my check at this moment or not? Pls advice me guys he's giving me headaches

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9:07 am EDT

Dunia Finance unethical behavior

date 30 Sep 2019
[protected]
I took a loan from duniya finance in the month of september 2019
that time the representative of duniya finance told me you are eligible also for credit card that why i took the loan but still now date 08-10-2019 i did not get my credit card every time the executive make some excuse like system error etc.
i also attached some screenshot of an executive conversation with me that he is saying you will get the credit card but today he called me and said you are not eligible for a credit card for the next six months.
my request is i need a credit card as your executive told me and my suggestion for your side please give true information to the customer and avoid this type of activity (making fool to people) just for business purpose

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Update by mohammed zuber
Oct 19, 2019 4:03 am EDT

frank1997 I think you are right.

such poor customer service I never seen in UAE.

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frank1997
frank1997
, US
Oct 19, 2019 5:24 am EDT
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My life was totally miserable when, i took the decision to get a loan from them. They were scum bug, and the percentage was off the roof. What i advice if you still have the chance to canceled the credit card do it!

frank1997
frank1997
, US
Oct 15, 2019 8:24 am EDT
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This is your biggest mistake! to take a loan from Dunia, good luck for your future.

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K
4:44 am EDT

Dunia Finance dunia finance thank god it's closing down.

Dunia finance is a shark loan company it's business practice specifically targets the low income vulnerable salaried persons, practically making a profit out of people's fear of losing face and dignity. These unethical practices simply have no place in a civilized society and beautiful country of U.A.E. thanks God their all LLC branches are closed now and I don't know if that single remaining branch they have in outsource city is allowed for them to continue business at it was on freezone. Their greed, tricky business module and bad treatment of customer all are recipe that putting them finally on end. God does things in justified way, bye-bye Dunia and those people you breed to gloat and mock other misfortune will later receive their own just karma.

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Adil2u
, GB
Sep 25, 2019 2:15 am EDT

How it can be I am an pay g them they make my life problems I can't care my family my baby and even my self I don't know what to do its big problem for me now any one can help me to get out from this Dunia problem call me zero five two two nine two one six one zero.

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4:13 am EDT
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Dunia Finance very high interest u must read this all.

Assalamualaikum friends its very very hard to this loan agent told something and office people tell me something I don't know what to do 56000 was loan agent told every month pay 2473aed and every month it will come less like in 56000 -2473= 53527 must be but it's not like that agent was told me like this so I accepted but they doing like this in 56000 - 2473 I pay in this my intrest is 1790.61 it's my principal amount is 579 😱 Omg what I can do I was thinking my loan is finished soon I never ask and call but today I was call Dunia and ask my update they telling me I have to pay 41580 I am very shock and I am very upset my BP is high I start vomiting my health not i become sick my mind is not working from 2017 Dec I am paying August 2019 Now still they tell me to pay 41580 from where I will pay i can't send money to my family no saving also not have food in day one time I am eating food just thinking to finished loan but I don't Know what to do my mom is heart paisent one day my phone was not working I given phone to repair it's was off they Mai b they try calling me for payment for card then they call my home India to my mom and they asking me my mom scard what happen to me they telling me I taken loan Ÿ he cant pay tell your son if not pay will make police case then my mom was tension somuch if she was something what Dunia was looking her this people doing g like this then. Y frd call me and told my mom waiting call then i call she told me like this She cry lot what is this we r hear to keep our family happy not to hurt them we never hurt but this people call and hurt i don't have money now to pay what I will do any one can tell me please I think I pay them 59000some thing so what I can do I can't pay I have now family problem now my wife is sick mom is sick I have lot of tension I dont know who will help me I have trust to Allah Inshallah one day Allah will send to to help me thanks this is my story.

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A
10:09 am EDT

Dunia Finance Loan n card tension

Assalamualaikum I Am adil Hi friends I was taken loan on Nov 2017 and i was paying 2473 every month today is sep3 2019 I try to go all the branch of Dunia it's close and at last I call to custumber care then i ask how much is my balance loan they telling me 45000 I have to pay for closing Omg and in card I was taken 4000 they telling now i have to pay 13700 Omg I Cant money to my family sometime i don't have money to eat my food I just eating one time my food at night I am very helpless my all money I am paying for Dunia I don't Know why and one time I was sick I was sleeping at home this people was calling me to pay card money I was not pik call they are calling India to my mom so bad I really not happy they give tension to my mom n my family i don't know what to do all agent are lie me they was told me i want to pay 1800 with Intrest and they told us in 55000 1800 will dedect but from 2017 Nov till now still have 45000 how I can pay this I am getting sick by take this tension very big problem it's I hope Dubai government help us for this who can help me for this I don't know Allah will help me one-day Inshallah people be careful always takecare.

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S
6:42 am EDT

Dunia Finance missed payment

Respected sir,
i am qamar zia, my copmany closed sudden and i could not pay my remaining payment, which is about near 15000 durham. 6 months ago, dunia finance said me to pay just 250/ month. But i paid 2000 durham and my company cancelled my visa and i came back to my country. Now i want to come back to dubai to pa loan. But i received an email about police case. Kindly tell me how can i come back? kindly remove police case then i will search job and pay all remaining loan. Please help me. My family is suffering all situation. One i come you can ban on travel. But please try to save my arrest at airport.
Kindly help me. Thanking you in anticipation.
Contact: [protected]@gmail.Com

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J
4:03 pm EDT

Dunia Finance personal loan interest of 39.93% per annum of 3 years

Did the UAE Central Bank allow 39.93% interest per annum for Personal Loan?
Is it lawful? This is so Haram!

Try to compare other banks per annum interest

What is the interest rate for a personal loan in ADCB?
Interest/Profit rates charge on Loans/Overdrafts/Credit Cards
Product / Slabs Interest Rate Range
from AED 101K - AED 200K 4.75% - 14.25%
above AED 200K 4.75% - 14.25%
Interest/Profit rate on Smart Loan (p.a)
from AED 0 - AED 50k 16.99 % - 19.5 %

Best Personal Loan Offers - Interest Rates/Profit rates in UAE
Personal Loan Minimum Salary Reducing interest rate
ADCB Personal Loan for UAE Nationals AED 5, 000 5.49%
ADCB Personal Loans for Expats AED 5, 000 5.49%
HSBC Personal Finance AED 7, 500 5.99%
United Arab Bank Personal Loan AED 7, 500 5.75%

Why Dunia Finance have this so much high interest? Can you imagine 39.93%?
And the agent told the client to sign a blank form without stating the so much high interest.

Thank you.

Jerissa Expat

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Update by Jeremie Expat
Aug 21, 2019 3:19 pm EDT

Please forward this to Dunia

How much is the interest per annum with this Personal Loan in Dunia Finance?

Are there any solutions to the complaints submitted here?

This Dunia Finance is NOT helping expats but they are pushing us down. To hell with this finance. Why does UAE Central Bank allow this Finance where in fact this Finance does not follow the law of the UAE. My friend's interest per annum without his knowledge because he signed a blank form, it is 39%.

Hey, Dunia Finance, it is very Haram! How can you sleep that normally? He signed also a blank check and according to the agent it is fine as a requirement but now he found out the 20, 000 AED Principal amount is now in the checked is 27000 AED?

What's this?

Dunia Finance, please be aware that expats here are not picking money on the street side. Why are you doing like this to people?

Another, according to the agent the interest is diminishing per month but it is not true. Instead of only 700 AED plus per month to pay, from the start, it became 900 AED plus.

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C
5:11 am EDT

Dunia Finance very bad collection agents

I took loan of 20k 4 months back and i paid 3 emi but i want to skip this month payment as i have some emergency in my home. I requested to Mr. Sheik Muhamad that i wont be able to pay this emi but he started his [censored] theory like you intentionally dont want to pay back the loan and you cant say i wont pay this emi. And today he also called to my home country and my HR department for the more harrassment.

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M
11:05 am EDT

Dunia Finance police case

For everyone's information and I am seeking your valuable advice, Dunia file a police case against me as I have defaulted my payments for a year. The exorbitant fees need to stop and that is why I stopped paying.

In a very timely approach, my Visa renewal was denied and when I called Dunia, they confirmed that they filed the Case in Khalifa Police Station(Abu Dhabi). They asked me to pay 15, 000 upfront and security check and monthly settlement of 2000 to be paid for the next 24 months. My loan was only 47k and 2500 CC and was able to pay them for 9mos straight.

If you have experienced or experiencing a similar situation, what advise can you give.

My visa will expire this end of the month. I have my family and 3 kids here with me.

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Alia Naser
, US
Dec 12, 2020 1:22 am EST

the worse company my advice to every one dont take loan or CC from this company

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S
7:43 am EDT
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Dunia Finance visited on my work site

Hello,

My Name is Sensi and I just got the job in Sharjah and im now on training, My concerned is Someone took a loan against my name on dunia and i was even paging it for such a long time and, i have stopped playing them since Ive lost my job. Someone took a loan under my name in dunia and i have paid already for that loan more than the person took from dunia. I have returned the car to dunia already since they issued a car under my name without having my driving license.

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K
11:14 am EDT

Dunia Finance best company to make your life worse.

Arrogant staff, inaction to complaints and breeding ground to people who gloat and can able to sleep well on the misfortune of what they called customer. This company is a pure shark loan syndicate in disguise they will offer you credit card as first bait then charge you credit shield and unknown charges without permission as well will increase your credit amount without your consent and when your unable to pay they do the gangster style harassment. They don't have card settlement reasoning they are not a bank and will debt trap you to convert into loan your cc with 15x the amount of interest compared to real banks. What a shame on this institution I pray that their bankruptcy and closures of branches (from more than 20ish now remains 2) comes justly until to the homes of those who architected this company, this bad company called Dunia Finance do not deserve to be here in this beautiful country of UAE. If you been harrased by this Dunia don't be threaten a bit let them file police and court complaint, don't feed them more Dunia any money and don't break your head and hearth to satisfy their evil. The police and the court knows very well how bad this institution is, let your case be handled by the police and court they will give you justice and claim back your life from this Dunia nightmare. God bless you.

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5:34 am EDT

Dunia Finance unprofessional collection agents

I am receiving numerous calls, emails, whatsapp messages from different people regarding unsettled credit card. I already speak to Mr Muhammad Nader but he was very rude and persistently saying to pay the amount and even threaten me that if not I will face legal/police issues. First, the credit card is assumed to be closed 3yrs ago and just now you are contacting me and saying I owe you 50k dirhams. When I asked where this amount is coming from, instead of explaining to me you were offering discounted amount to settle which I didnt agree. Although I didnt agree another agent is saying that in your system I promised to pay in two payment dates. Now, when I speak to Mr Nader again, I told him I have a representative to deal with it but I am still getting emails and calls from different numbers and worst commenting on my social media as if I owe them money. This is really frustrating and demoralizing.

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KarmaAdvice
, US
Jul 30, 2019 1:56 pm EDT

If they are posting and shaming you in social media you can file police case to these rude collectors. Don't be afraid on their threats, if they successfully filed a bouncing cheque case to you maximum you will be in police custody for 24 hours and pay 2k fine and will be released. Thereafter if they file a civil case you will attend first a pre-court hearings and there the mediator will scrutinize how much you just really need to pay, maybe the mediator will say you already paid a lot and no anything should be collected from you. If they Creditor not agree with pre-court settlement the case will proceed with the court and the judge again will scrutinize how much you really owe and have already paid and when concluded willl ask you how much you can able to pay. If the verdict say example that the principal outstanding is not 50k but 5k and you plead you can able to pay 500 dirham per month to pay the 5k this amount will be auto deducted by central bank from where your salary is credited monthly. I want you to note that filing civil case means they have to deposit an amount percentage of what they are claiming in the court, with Dunia closing almost 90% of their branches now and -60% on last year profit loss, technically they are or going bankrupt and in this position they are not willing to deposit percentage of claim amount to chase a case like you that they know they will just not be gainng anything as you already paid 200 to 300 times of the principal amount. So cheer up don't let their threat affect you say this to them and they will learn you know the system. Dunia is not a bank it's a financial institution a company which rely on profit by debt trapping it's middle to low salaried customers with shark loan interest, if they can't retain customers loyalty they will have no any profit and like any company they will get bankrupt and being not a bank they can't get any help from any government injected bail fund.

N
Author of the review
N
Nhimda
, AE
Jul 31, 2019 5:16 am EDT

Thank you for your comforting words, really appreciate it.

K
K
KarmaAdvice
, US
Jul 30, 2019 1:52 pm EDT

If they are posting and shaming you in social media you can file police case to these rude collectors. Don't be afraid on their thteats if they successfully filed a bouncing cheque case to you maximum you will be in police custody for 24 hours and pay 2k fine and will be released. Thereafter if they file civil case you will attend first a pre-court hearings and there the mediator will scrutinize how much you just really need to pay, maybe the mediator will say you already paid a lot and no anything should be collected from you. If they Creditor not agree with pre-court settlement the case will proceed with the judge and again the judge will scrutinize how much you really owe and already paid and
when concluded willl ask you how much you can able to pay. If the verdict say example that the principal outstanding is not 50k but 5k and you please you can able to pay 500 dirham per month to pay the 5k this amount will be auto deducted by central bank from where your salary is credited monthly. I want you to note that filing civil case means they have to deposit an amount percentage of what they are claiming in the court, with Dunia closing almost 90% of their branches now and -60% on last year profit, technically they are or going bankrupt and in this position they are not willing to deposit percentage of claim amount to chase a case like you that they know they will just notbgainnanything as you already paid 200 to 300 times of the principal amount. So cheer up don't let their threat affect you say this to them and they will learn you know the system. Dunia is not a bank it's a financial institution a company which rely on profit by debt trapping it's middle to low salaried customers with shark loan interest, if they can't retain customers loyalty they will have no any profit and like any company they will get bankrupt and being not a bank they can't get any help from any government injected bail fund.

N
Author of the review
N
Nhimda
, AE
Jul 31, 2019 5:22 am EDT

Actually they bounced my cheque 55k which is for the loan that I already paid and closed 3yrs ago. So I don't know how they bounced my loan cheque for credit card. I tried to explain this to them, to different agents, that I already paid them and one agent even said that I paid them more on the loan so there is some amount (like savings) so they will deduct the amount to my credit card outstanding and they offered me 17k discounted amount to close any liabilities to Dunia.

H
H
helpsos
, US
Aug 07, 2019 6:19 am EDT

hi - what will happen to the loans/credit card debts if Dunia will go bankcrupt?

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L
6:34 pm EDT

Dunia Finance loan

Hi i am ariane. I have loan with dunia for more than a year now. (I got it since feb 2018) It was just 25000 dhs so basically i am paying 1150 every month. I never missed any payment. So it's been 16 months already that i am paying to be exact. But when i checked and updated my acct from them it stated that i still have 22k balance. Something is wrong. I am expecting that it should only now be 18k or atleast least than 20k. I am so frustated and stressed about this. And eventhough i am paying in monthly i still get harrased in phone calls from them.

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9:44 am EDT

Dunia Finance loan payment

Your people is always calling me for the payment when the money is in my account.
DDS is always deducting and giving back the money to my account. better to check your system before calling your customer. I don't know what is the problem when collecting payment. Please check it internally and not to call me regarding the payment because the is there.

your guy Ragu Pathi is harassing me with regards the payment. he was talking to me like I owe you 5 months of payment. just be sure that when you call your customer make sure that, the person you are calling is not paying on time or no money in the account.

Kind regards,
Castine
[protected]

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11:41 pm EDT
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Dunia Finance personal loan

I have a personal loan from Dunia . It's top up already so it's a consolidation of personal loan and credit card. I started paying it Since March 1, 2019. With a EMI 1, 492 aed. So up to Marxh 1, 2019 i already paid them 35, 808 aed. But on April and May i failed to pay them as I don't have job am doing part time job to survive but i tried to pay this May 500 aed and i told the agent i will pay more just give me sometime. Then I began to received a demand letter and threatening messages which is because am in good motive and I don't want to run from my obligation i replied to their demand letter and threatening messages. I told them my situation and rest assured thay am going to pay them in no time. But to no avail the wouldn't agree . He said i have to pay on May 27 at least that's all and after that don't contact me anymore. Which is very rude. I have been a good customer and this is allni can get. I need solution as i wanted to pay .

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+971 44 238 642

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