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1.2 532 Reviews

Duke Energy Complaints Summary

33 Resolved
497 Unresolved
Our verdict: If considering services from Duke Energy with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Duke Energy reviews & complaints 532

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10:50 am EST

Duke Energy power

On Saturday October 28th, our 3 phase power went out in our restaurant right at dinner time on Homecoming Football Weekend at UNC Chapel Hill.

We had to close immediately because 3 phase runs all of our bigger kitchen equipment and half the lights in the restaurant were also out.

We had a large amount of reservations and we were packed at the time the power went out because it was after the football game. We couldn't reopen that night because the power was not restored until after midnight.

We lost approximately $5000 due to this. I would like to file and official claim with your insurance company.

Thanks
Josh Wittman

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8:45 am EST

Duke Energy tree trimming to clear power line

On Nov 17 a company representing Duke Energy came by and told me that he would like to come into my yard and clear the power line by trimming my tree. I told him that would be fine, I had allowed this before with other companies clearing the power lines. I was appalled when I looked out and saw what they had done to my tree. I can understand trimming a tree like this when it is on the side of the road but to come into someones yard and destroy the tree is totally uncalled for. I feel this could have been avoided by simply cutting the top of the tree off, not simply cutting the tree in half while still leaving the limb sticking out the side that runs just under the line.
I would like for them to come back out and shape the tree, if it's even possible to shape it, or replace the tree with a healthy well established tree.

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11:24 am EST
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Duke Energy transferring service/new home

I contacted the Duke Energy Orlando office regarding transferring power to a different home I am purchasing. I have been a great customer, never paid late since starting service in January 2014 and therefore have no security deposit required or on account. I requested that both my current home and new residence have continuous power for 30 days, giving me time to move. Dukes policy is that you can only have 10 days of power at both, which is absolutely unacceptable! I moved in July 2016, had both residences powered by Duke for 30 days with no issues or additional deposit. In order to obtain power for more than 10 days at both residences, 1 must be a new service, requiring a $750 deposit. But, If I can move in 10 days they will transfer power and no deposite is required. I am on full disabilty and need to make renovations to the home prior to moving in. The 10 day transfer policy needs be changed immediately, Duke is being uncooperative and greedy with their customers.

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1:13 pm EST

Duke Energy business account

We opened a business account in August. We set up automatic payment with a 500 dollar deposit. We scheduled automatic payment which they stated they would not do. We continued to try and pay from August until today in November. They explained to us in October to pay via check but refused to take a check from us after instructing us to mail one in. We had to pay a phone fee in addition to a bill to pay our balance No bills have been coming to our address and when I discussed this with the woman on the phone she was laughing while I explained my frustration to her. She continued to interrupt me sheik I was trying to explain what someone else have explained to us a month ago. She did want to hear it and just transferred me to an auto payment despite be asking multiple times to speak with a manager. I absutley hate this company and if we could switch our business account we would in a heart beat. Terrible service and terrible people skills!

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10:57 am EST
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Duke Energy service disconnected without any warning

My service has been disconnected without any warning today November 06, 2017; I'm customer for 10-15 years, several accounts, never had any issue whatsoever before;
Looks like my scheduled payment didn't go through on October 27 due date, but I had no idea, sometimes it takes several days to clear the bank account;
Could I deserve at least courtesy call or email before disconnecting my service in Florida? A/C in Florida is absolutely requirement to living in the house, especially with pregnant women and elderly person.

If this is about $40 reconnect fee that is the shame of the company. Most likely greed is an issue with the Duke Energy, same way some banks making billions on late and other junk fees.

Promising to restore service by end of the business day.

Account number [protected] - David Ugrekhelidze

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8:40 am EDT

Duke Energy service for tenants placed in my name for the 2nd time

In august I have an eviction of my tenants (Yolanda Walker) at 103 S Gregory Street Lancaster, Sc 29720. September I received new Tenant of Malcolm Belk and Shawness Blackmon. Once the evicted tenants service was turned off, the service reverted back into my name. I usually get an email alerting me of this. I never received any information until I receive a bill. I call the customer service line asking for the service to be disconnected out my name and the RTO taken off all my properties. The assured me that this was completed. On 11/03/17 I received another bill from this address. I called and the customer service agent stated the account was back in my name again. I am asking this be investigated and I want confirmation this will not happen again.

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2:11 pm EDT

Duke Energy seeing a tower from rada dr

We can see the Power Tower from Rada Dr and I am filing a compliant. The company is Duke Energy They are currently trying to build a power on someones land but it is also Visible from Lots of Residents. This power company thinks they can do whatever they want. I have heard many complaints about this Tower but the company doesn't want to listen.

Company: Duke Energy in Durham N.C.
Tower location: Rada Dr in Durham N.C

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1:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Duke Energy brandon rushing

I am filing a complaint against Brandon Rushing, your employee, simply to acquire his address because I am trying to file a claim against him in court. But he has blocked my number and all other ways of reaching him. I would be very grateful for your help, thank you! I know he lives in Winston Salem, NC but I am not sure exactly where. I bought an item off of him and a friend suggested that he was trustworthy but when I acquired what I had purchased it was not what he advertised. My email is wy.[protected]@wingate.edu

Wyatt Weiseman

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pobarjenkins
Minneapolis, US
Nov 01, 2017 1:15 am EDT
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I don't believe a company can legally give that out to you.

ComplaintsBoard
J
1:17 pm EDT

Duke Energy no updates as to when service would be back up for acct# [protected] in asheville, nc 28805

The power went out on Sunday, Oct. 29, 2017 at 6:39 P.M.. I reported it on the automated line. The automated line told me that crews would be dispatched to assess the situation and would follow with an update with an estimated time that power would be back up. Three hours went by, no call back. I called them again on the automated line where I was informed that 56 people were without power. Again no estimate when the system would be back up.

I found this puzzling as every time previous when the power was out I would receive updates on my phone. As I had entered my phone info I continued to wait for a call back to give me the estimated time of the power coming on.

Four hours went by, no call back. Very strange as I have always received at least a quasi-estimate on the expected time for the power. Five hours passed by and I made several calls and the situation was the same. As it was really cold and I also need electric for my breathing machine I found myself in a situation not knowing if the power would be back on shortly, or having to leave, and going somewhere where there was power.

I wondered if there was something wrong with the automated system, as this had not been the case, as previously I always received updates, even if the original time for the power to be back up had to be changed.

Eventually I opted to go with my family to a nearby hotel. The following morning (Monday) I called to speak to someone directly. I finally got a live person who was very kind and empathetic, but gave me some info that I found to be incorrect. She told me that updates are not given unless I speak to someone directly. I told her that every time the power went out and I used the automated system I always got a time estimate and an update(s). I thought again that something had to be wrong with the automated system She also told me that because I called on Sunday there was no one in the office. I found that a little peculiar, as the automated system should operate without someone in the office, as I believe that there should be someone on call at the very least to handle emergencies on the automated line. She was then kind enough to call the dispatcher and as it was almost 9:45 A.M. on Monday I finally got information that the power was still not back on, but that crews were working on it. Several minutes later I received an automated call saying that power was back up.

In culmination of this situation, please address the aforementioned issues as, at the very least I should have received updates so I could make clear decisions and plans during the interruption of service. If there is something wrong with the automated system please fix it. In addition the power in my area seems to go out with the slightest winds, and does so often. If there is any way to improve this I would really appreciate that. Thank You

Casey A. Jones [protected]

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6:47 pm EDT

Duke Energy refund my deposit

I was living on 28 park avenue, in Marion, North Carolina.
Account Number: [protected]
phone [protected]

I cancelled the service because I moved to my country so a consultant told me that the deposit would be sent to my country (Colombia)

I cancelled the service on October 2nd, today is October 23rd and your company has not sent my money yet

What happened?

The last week, I called to the company and another consultant told me that my money was sent but she did not know the courier service.

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1:38 pm EDT
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Duke Energy gas lines

I was told i have a gas leak even though I didnt smell it. I called Duke and they came and disconnected my service. I had a plumber out who fixed 6 leaks but, Duke says I still have one. They also said it is not their job to help locate the leak. The associate also said plumbers are dumb and lazy, the city of cincinnati inspectors are stupid and so am I the homeowner for listening to them. Fast forward, they will not come out to turn if back on or use their digital tester to help locate the leak. I have called and called. Its NOT their Problem and everyone else is stupid.

So as a dumb homeowner in a pissing match between the duke associate and the plumber, what am I supposed to do. Really you cant just turn on the gas from 5 minutes help locate the last leak and then turn it off. Can you not help an innocent home owner willing to make a repair.

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10:46 am EDT

Duke Energy loss of power

2 issues. Loss of power during Hurricane Irma for 7 days. No explanation why Duke Energy incorrectly logged my area as “restored” and failed to correct the issue for 4 days. My residence must be on a different grid than other residents in my neighborhood because 2/3 of my area was restored 4 days sooner than the other 1/3. No explanation was provided. 2nd issue is my current outage. It is not a result of a downed line or pole due to accident, no explanation given, and estimated wait times for restoration of power have changed from 2 hours to 3 hours, and now 4 hours. I want to speak to a person. I demand a representative call me at(386) 235-0161. Michael Campanella

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2:20 pm EDT

Duke Energy billing

Greedy company. Charging us ( in our 70's, fixed income) 580.00 security deposit because they had to add two disconnect notices to our bill in 12 months. I always make my payments, but not in their ideal time frame. No way can I pay this amount. They were gracious enough to split their greedy, unwarranted fee into three installments, how kind. We cannot buy proper food, but I bet their corporate execs never go hungry or had to go to food pantries.

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7:35 pm EDT
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Duke Energy electricity

Unprofessional company that needs to learn how to not lie to their customers and start telling the truth. I'll volunteer to teach Duke energy's employees how to tell the truth. CEO should be investigated and or fired because this company in the past 10 years has gone from a four star to a one star. What an embarrassment to the consumers that has to deal with this monotony company. In conclusion, duke energy just stop the lying.

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10:56 am EDT
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Duke Energy outdoor lighting

Hello, we were told by one of your workers who came out to replace one of our outdoor lights that was out on our poles that we could switch to the new LED lights that Duke Energy has now and that we would pay less to have both of our lights burning than we would just having one burning. See we have two light poles in our yard, but we only use one now because the cost kept going up with Duke to keep them both burning so we disconnected one of them. After the gentleman came out a few weeks ago and told us this I called today to speak with Duke Energy about the new LED lights thinking that this whole process would be cheaper since when your company advertises about LED lights you say that you are trying to help save the customer money, and I really do appreciate that, but then today when I call to see about having the lights changed to the LED bulbs in hope that we could use both poles instead of just one to help light our yard up at night the lady tells me that you charge a fee of $78.00 per light to do this, and I understand that it is a one time fee, but that is a lot of money to just come out and change the light bulbs from one kind to another, plus the guy that came out did not mention a fee to us. Is it possible since we are good customers and have been for a very long time, over 10 years that this fee could please be waived. We are trying to get our outside yard lit up as much as possible for safety reasons and instead of Duke Energy helping us save money as you guys claim you are trying to do you are hitting us with another fee for lighting, and the cost of these lights was exactly why we were only utilizing one right now anyway because we used to use both until the cost went up and then we had to disconnect it. It's a shame that we have to risk our safety at our home because of the cost and fees associated with lighting. Please pass this on to a supervisor and I will be glad to have the lights switched over to LED and pay for that but I do not want to have to play the $156.00 fee for both lights, that is just a lot of money and we are trying to help just like Duke Energy by switching to LED lights but you guys are hitting our pockets bad by wanting a $78.00 fee per light to switch out two light bulbs.

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Betty ray
Hawriver, US
Oct 13, 2021 1:54 pm EDT

They tell us 2 weeks the outside light would be turned back on and its been almost 2 mos and still isn't on

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11:20 am EDT

Duke Energy online bill pay

I switched to this service, did not get any bills or notifications that my power was to be disconnected! I called costumer service they denied it happened and had no solution to problem! I want my record cleared and some one to change my service so it works and this does not happen again. I will take duke power to court if this is not corrected and complain to the C E O. duke power is known for incompetent billing service.

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8:09 am EDT

Duke Energy buffalo creek nc easement

I just found out that you guys have an easement to build a 500, 000 volt power transmission line through my neighborhood. Thanks to the easement you've been granted you're going to be displacing people who haven't and wouldn't consent to this. Not to mention the damage you'll be inflicting to the property values of those who have no choice but to sit here and watch it happen.

If you move forward with this then you will only be proving yourselves to be the heartless company that many of your customers already think you are. If you even have a shred of decency you'll leave us well enough alone.

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questions?????
, US
Jul 20, 2019 6:12 pm EDT

Is this buffalo Creek, the neighborhood in Johnston county nc ?

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1:49 pm EDT

Duke Energy electric bill

I have been communicating with your company for 5 months concerning my electric bill increasing when everything is disconnected from breaker. I'm out of town most of the time, which I keep telling your representatives. It makes no sense the history of my account. I have been requesting someone to come out and see if lines are crossed or something to resolve this problem.

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5:42 pm EDT
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Duke Energy still have no power

Still have no power, the wire that was down in the yard was live and it was not fixed until the 9/25. My mother or anyone walking in that area could've been killed. We've been told that the meter will be reconnected to the house and will be covered since we have been paying for the Premium home wiring repair program but now when we try to get someone out to do it, they say it's not covered. Also, the guy on the phone was so rude to my mother, she was extremely upset afterwards. He spent over a half hour telling her he could not find her account and that the account he has under her name has the wrong address on it. My questions are - how are we supposed to fix the mistakes in the system (address issue) if the representative is completely unwilling to accept that the address given to him is the correct address and he is unwilling to correct it? How has this mistake impacted the bill? the premium home wiring protection plan? Why hasn't this mistake been corrected previously? Why is the correct service address currently on the bill? It's very interesting that these issues don't get a clear response from any representative. Further, there is not an office I can go to and show the actual bill with the correct address to prove that this indeed is my address. It seems in this day of technology a simple picture sent by email should be possible. Instead my mother was told - you don't have an account with that address.

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8:30 pm EDT
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Duke Energy tree pruning

Though I had no trees that fell under a power line, the company that was pruning the trees in the area parked the truck in my yard and had a hydraulic leak killing a large portion of grass. The company said they were going to fix the issue and never came back. They also ran over my water main, and my neighbors concrete driveway badly damaging it. The company was asphaland not sure if spelled correctly.

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Duke Energy In-depth Review

Company Overview: Duke Energy is a leading energy company that provides reliable and sustainable electricity to millions of customers across the United States. With a strong presence in the industry, Duke Energy is known for its commitment to innovation and customer satisfaction.

Services Offered: Duke Energy offers a wide range of services to meet the diverse needs of its customers. From residential to commercial, their services include electricity generation, transmission, and distribution. They also offer energy efficiency programs and renewable energy options to promote sustainability.

Pricing and Billing: Duke Energy provides transparent pricing and billing options to ensure customers have a clear understanding of their energy costs. Their rates are competitive and they offer various payment methods, including online bill pay and automatic payment options, making it convenient for customers to manage their energy expenses.

Customer Service: Duke Energy prioritizes customer satisfaction and has a dedicated customer service team that is available to assist customers with any inquiries or concerns. Their representatives are knowledgeable, friendly, and strive to provide prompt and efficient solutions to ensure a positive customer experience.

Reliability and Performance: Duke Energy is known for its reliable and consistent energy supply. They invest in modern infrastructure and advanced technologies to ensure uninterrupted power delivery to their customers. With a strong focus on performance, Duke Energy consistently meets and exceeds industry standards.

Environmental Impact: Duke Energy is committed to minimizing its environmental impact and has implemented various initiatives to promote sustainability. They have invested in renewable energy sources, such as solar and wind power, and actively participate in environmental conservation efforts to reduce carbon emissions and protect natural resources.

Community Engagement: Duke Energy actively engages with the communities it serves through various initiatives and programs. They support local organizations, promote education and workforce development, and actively participate in community events. Duke Energy's commitment to community engagement is commendable and contributes to the overall well-being of the communities they serve.

Accessibility and User Experience: Duke Energy's website is user-friendly and accessible, making it easy for customers to navigate and find the information they need. The website provides a range of self-service options, including bill payment, energy usage tracking, and outage reporting, enhancing the overall user experience.

Overall Satisfaction: Overall, Duke Energy is highly regarded for its reliable service, commitment to sustainability, and customer satisfaction. Their dedication to innovation, community engagement, and environmental responsibility sets them apart in the energy industry.

Pros: - Reliable and consistent energy supply - Transparent pricing and billing options - Excellent customer service - Commitment to sustainability and environmental impact reduction - Active community engagement

Cons: - Pricing may be slightly higher compared to some competitors - Limited availability of renewable energy options in certain areas

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