Duke Energy
reviews and complaints

I contacted the Duke Energy Orlando office regarding transferring power to a different home I am purchasing. I have been a great customer, never paid late since starting service in January 2014 and therefore have no security deposit required or on account. I requested that both my current home and new residence have continuous power for 30 days, giving me time to move. Dukes policy is that you can only have 10 days of power at both, which is absolutely unacceptable! I moved in July 2016, had both residences powered by Duke for 30 days with no issues or additional deposit. In order to obtain power for more than 10 days at both residences, 1 must be a new service, requiring a $750 deposit. But, If I can move in 10 days they will transfer power and no deposite is required. I am on full disabilty and need to make renovations to the home prior to moving in. The 10 day transfer policy needs be changed immediately, Duke is being uncooperative and greedy with their customers.

We opened a business account in August. We set up automatic payment with a 500 dollar deposit. We scheduled automatic payment which they stated they would not do. We continued to try and pay from August until today in November. They explained to us in October to pay via check but refused to take a check from us after instructing us to mail one in. We had to pay a phone fee in addition to a bill to pay our balance No bills have been coming to our address and when I discussed this with the woman on the phone she was laughing while I explained my frustration to her. She continued to interrupt me sheik I was trying to explain what someone else have explained to us a month ago. She did want to hear it and just transferred me to an auto payment despite be asking multiple times to speak with a manager. I absutley hate this company and if we could switch our business account we would in a heart beat. Terrible service and terrible people skills!

My service has been disconnected without any warning today November 06, 2017; I'm customer for 10-15 years, several accounts, never had any issue whatsoever before;
Looks like my scheduled payment didn't go through on October 27 due date, but I had no idea, sometimes it takes several days to clear the bank account;
Could I deserve at least courtesy call or email before disconnecting my service in Florida? A/C in Florida is absolutely requirement to living in the house, especially with pregnant women and elderly person.

If this is about $40 reconnect fee that is the shame of the company. Most likely greed is an issue with the Duke Energy, same way some banks making billions on late and other junk fees.

Promising to restore service by end of the business day.

Account number [protected] - David Ugrekhelidze

In august I have an eviction of my tenants (Yolanda Walker) at 103 S Gregory Street Lancaster, Sc 29720. September I received new Tenant of Malcolm Belk and Shawness Blackmon. Once the evicted tenants service was turned off, the service reverted back into my name. I usually get an email alerting me of this. I never received any information until I receive a bill. I call the customer service line asking for the service to be disconnected out my name and the RTO taken off all my properties. The assured me that this was completed. On 11/03/17 I received another bill from this address. I called and the customer service agent stated the account was back in my name again. I am asking this be investigated and I want confirmation this will not happen again.

We can see the Power Tower from Rada Dr and I am filing a compliant. The company is Duke Energy They are currently trying to build a power on someones land but it is also Visible from Lots of Residents. This power company thinks they can do whatever they want. I have heard many complaints about this Tower but the company doesn't want to listen.

Company: Duke Energy in Durham N.C.
Tower location: Rada Dr in Durham N.C

I am filing a complaint against Brandon Rushing, your employee, simply to acquire his address because I am trying to file a claim against him in court. But he has blocked my number and all other ways of reaching him. I would be very grateful for your help, thank you! I know he lives in Winston Salem, NC but I am not sure exactly where. I bought an item off of him and a friend suggested that he was trustworthy but when I acquired what I had purchased it was not what he advertised. My email is wy.[protected]@wingate.edu

Wyatt Weiseman

The power went out on Sunday, Oct. 29, 2017 at 6:39 P.M.. I reported it on the automated line. The automated line told me that crews would be dispatched to assess the situation and would follow with an update with an estimated time that power would be back up. Three hours went by, no call back. I called them again on the automated line where I was informed that 56 people were without power. Again no estimate when the system would be back up.

I found this puzzling as every time previous when the power was out I would receive updates on my phone. As I had entered my phone info I continued to wait for a call back to give me the estimated time of the power coming on.

Four hours went by, no call back. Very strange as I have always received at least a quasi-estimate on the expected time for the power. Five hours passed by and I made several calls and the situation was the same. As it was really cold and I also need electric for my breathing machine I found myself in a situation not knowing if the power would be back on shortly, or having to leave, and going somewhere where there was power.

I wondered if there was something wrong with the automated system, as this had not been the case, as previously I always received updates, even if the original time for the power to be back up had to be changed.

Eventually I opted to go with my family to a nearby hotel. The following morning (Monday) I called to speak to someone directly. I finally got a live person who was very kind and empathetic, but gave me some info that I found to be incorrect. She told me that updates are not given unless I speak to someone directly. I told her that every time the power went out and I used the automated system I always got a time estimate and an update(s). I thought again that something had to be wrong with the automated system She also told me that because I called on Sunday there was no one in the office. I found that a little peculiar, as the automated system should operate without someone in the office, as I believe that there should be someone on call at the very least to handle emergencies on the automated line. She was then kind enough to call the dispatcher and as it was almost 9:45 A.M. on Monday I finally got information that the power was still not back on, but that crews were working on it. Several minutes later I received an automated call saying that power was back up.

In culmination of this situation, please address the aforementioned issues as, at the very least I should have received updates so I could make clear decisions and plans during the interruption of service. If there is something wrong with the automated system please fix it. In addition the power in my area seems to go out with the slightest winds, and does so often. If there is any way to improve this I would really appreciate that. Thank You

Casey A. Jones [protected]

I was living on 28 park avenue, in Marion, North Carolina.
Account Number: [protected]
phone [protected]

I cancelled the service because I moved to my country so a consultant told me that the deposit would be sent to my country (Colombia)

I cancelled the service on October 2nd, today is October 23rd and your company has not sent my money yet

What happened?

The last week, I called to the company and another consultant told me that my money was sent but she did not know the courier service.

I was told i have a gas leak even though I didnt smell it. I called Duke and they came and disconnected my service. I had a plumber out who fixed 6 leaks but, Duke says I still have one. They also said it is not their job to help locate the leak. The associate also said plumbers are dumb and lazy, the city of cincinnati inspectors are stupid and so am I the homeowner for listening to them. Fast forward, they will not come out to turn if back on or use their digital tester to help locate the leak. I have called and called. Its NOT their Problem and everyone else is stupid.

So as a dumb homeowner in a pissing match between the duke associate and the plumber, what am I supposed to do. Really you cant just turn on the gas from 5 minutes help locate the last leak and then turn it off. Can you not help an innocent home owner willing to make a repair.

2 issues. Loss of power during Hurricane Irma for 7 days. No explanation why Duke Energy incorrectly logged my area as “restored” and failed to correct the issue for 4 days. My residence must be on a different grid than other residents in my neighborhood because 2/3 of my area was restored 4 days sooner than the other 1/3. No explanation was provided. 2nd issue is my current outage. It is not a result of a downed line or pole due to accident, no explanation given, and estimated wait times for restoration of power have changed from 2 hours to 3 hours, and now 4 hours. I want to speak to a person. I demand a representative call me at(386) 235-0161. Michael Campanella

Greedy company. Charging us ( in our 70's, fixed income) 580.00 security deposit because they had to add two disconnect notices to our bill in 12 months. I always make my payments, but not in their ideal time frame. No way can I pay this amount. They were gracious enough to split their greedy, unwarranted fee into three installments, how kind. We cannot buy proper food, but I bet their corporate execs never go hungry or had to go to food pantries.

Unprofessional company that needs to learn how to not lie to their customers and start telling the truth. I'll volunteer to teach Duke energy's employees how to tell the truth. CEO should be investigated and or fired because this company in the past 10 years has gone from a four star to a one star. What an embarrassment to the consumers that has to deal with this monotony company. In conclusion, duke energy just stop the lying.

Hello, we were told by one of your workers who came out to replace one of our outdoor lights that was out on our poles that we could switch to the new LED lights that Duke Energy has now and that we would pay less to have both of our lights burning than we would just having one burning. See we have two light poles in our yard, but we only use one now because the cost kept going up with Duke to keep them both burning so we disconnected one of them. After the gentleman came out a few weeks ago and told us this I called today to speak with Duke Energy about the new LED lights thinking that this whole process would be cheaper since when your company advertises about LED lights you say that you are trying to help save the customer money, and I really do appreciate that, but then today when I call to see about having the lights changed to the LED bulbs in hope that we could use both poles instead of just one to help light our yard up at night the lady tells me that you charge a fee of $78.00 per light to do this, and I understand that it is a one time fee, but that is a lot of money to just come out and change the light bulbs from one kind to another, plus the guy that came out did not mention a fee to us. Is it possible since we are good customers and have been for a very long time, over 10 years that this fee could please be waived. We are trying to get our outside yard lit up as much as possible for safety reasons and instead of Duke Energy helping us save money as you guys claim you are trying to do you are hitting us with another fee for lighting, and the cost of these lights was exactly why we were only utilizing one right now anyway because we used to use both until the cost went up and then we had to disconnect it. It's a shame that we have to risk our safety at our home because of the cost and fees associated with lighting. Please pass this on to a supervisor and I will be glad to have the lights switched over to LED and pay for that but I do not want to have to play the $156.00 fee for both lights, that is just a lot of money and we are trying to help just like Duke Energy by switching to LED lights but you guys are hitting our pockets bad by wanting a $78.00 fee per light to switch out two light bulbs.

I switched to this service, did not get any bills or notifications that my power was to be disconnected! I called costumer service they denied it happened and had no solution to problem! I want my record cleared and some one to change my service so it works and this does not happen again. I will take duke power to court if this is not corrected and complain to the C E O. duke power is known for incompetent billing service.

I just found out that you guys have an easement to build a 500, 000 volt power transmission line through my neighborhood. Thanks to the easement you've been granted you're going to be displacing people who haven't and wouldn't consent to this. Not to mention the damage you'll be inflicting to the property values of those who have no choice but to sit here and watch it happen.

If you move forward with this then you will only be proving yourselves to be the heartless company that many of your customers already think you are. If you even have a shred of decency you'll leave us well enough alone.

I have been communicating with your company for 5 months concerning my electric bill increasing when everything is disconnected from breaker. I'm out of town most of the time, which I keep telling your representatives. It makes no sense the history of my account. I have been requesting someone to come out and see if lines are crossed or something to resolve this problem.

Still have no power, the wire that was down in the yard was live and it was not fixed until the 9/25. My mother or anyone walking in that area could've been killed. We've been told that the meter will be reconnected to the house and will be covered since we have been paying for the Premium home wiring repair program but now when we try to get someone out to do it, they say it's not covered. Also, the guy on the phone was so rude to my mother, she was extremely upset afterwards. He spent over a half hour telling her he could not find her account and that the account he has under her name has the wrong address on it. My questions are - how are we supposed to fix the mistakes in the system (address issue) if the representative is completely unwilling to accept that the address given to him is the correct address and he is unwilling to correct it? How has this mistake impacted the bill? the premium home wiring protection plan? Why hasn't this mistake been corrected previously? Why is the correct service address currently on the bill? It's very interesting that these issues don't get a clear response from any representative. Further, there is not an office I can go to and show the actual bill with the correct address to prove that this indeed is my address. It seems in this day of technology a simple picture sent by email should be possible. Instead my mother was told - you don't have an account with that address.

Though I had no trees that fell under a power line, the company that was pruning the trees in the area parked the truck in my yard and had a hydraulic leak killing a large portion of grass. The company said they were going to fix the issue and never came back. They also ran over my water main, and my neighbors concrete driveway badly damaging it. The company was asphaland not sure if spelled correctly.

I live in Beacon Pointe 1 and 2 in Mooresville, NC. Lot 8 produced and identified by Crescent development and Duke Energy when Lake Norman was made. That lot has grave sites that were moved there from the history I have been told. Since no rip rap was installed, over time the graves are becoming more noticeable. I don't think that was your intention. Would someone please come and assess the Lot and provide guidance for correction. I don't think any of us want to see graves being exposed.
Thank you,
Donna Dunn

Our property in Avon Park, Florida was damaged by Hurricane Irma. It is understandable that we would be without power for over two weeks due to the severity of damages in our county (Highlands). I am, however, very disappointed with the way my elderly father's home was neglected for nearly three weeks now. Two weeks ago, I called to report down power lines all over my father's property. After this outage report, the lineman came out and restored power to our entire neighborhood. My father was informed, however, that they would not restore power to his property until we either cut down or hired someone to cut down all the trees which were covering the down power lines, which is extremely dangerous. Wanting to get power back as soon as possible, however, we went ahead and hired a contractor who was able to remove all the debris around the exposed wires and along the driveway and called Duke Energy back to have them come back out to restore power. The lineman came back out and are now stating that there is a bent wire that feeds electricity into the home and that they would prefer not to restore electricity until we hire an electrician to come in and fix the bent wire.
At this point, it is very frustrating to deal with this situation because there doesn't seem to be a clear solution to the problem. We simply wanted power restored and while I am very happy with the way the Duke customer service via phone has treated us, I am frankly appalled with the linemen's lack of sincerity towards my elderly father. They have not only put the contractors' lives in danger by having them trim trees around exposed wires but after completing what they asked of us, they are now giving us the run around once again and want us to pay out of pocket for an electrician to take care of an issue that Duke Energy could easily take care of themselves so that my father's home can have its power restored.
Not pleased, Duke Energy!