Duke Energy
reviews and complaints

This letter is in regards to Barbara Hydanus my name is Kimberly Valerio and I am the care taker with much concern for this woman's well being, I will be breif in that the relevance of this subject matter is nothing more than getting electricity to this woman's residence that is lacking now due to non payment, Miss Barbara went to Seattle to visit family, leaving home to be supervised by other family and the situation resulted in this disconnect, This woman at the age of 84 is dealing with heat degrees way above 100 and I'm afraid that this could result in a trip to the hospital due to heat stroke. I am aware this bill must be paid this household is responsible for it and thus it shall be my concern is they asked to make a partial payment and were denied by Duke Energy which I think is grounds to contact the utilities commissioner this woman cannot withstand these temperatures and must have her electricity back in able to have air conditioner unit running. So I hope that Duke Energy will take all the steps necessary to see this woman gets the accommodations that she desperately needs and make some sort of payment arrangement with these folks so that their electricity get turned back on ASAP thank you for your time, we will be looking forward to hearing from you.
The bill total was 1500 Duke was offered 750 and the remainder in 2weeks and thus offer was denied saying that no payment smaller than 1100 would be accepted VB making no sense because power had already been shutt and a800 deposit would be added,

This company is a complete rip off to the average consumer! I go to pay my bill today and see there is a extra charge for a deposit of $355, that I knew nothing about, no notice in the mail or email to provide information, no nothing! My bill is high every month, and even though I pay it late, it always gets paid! Now you go and add an additional $355 and don't notify me of it? What kind of greedy bs is that? People are out here struggling while big companies take every drop they can from blue collar families! My bill this month with this extra charge is $817! What the f$k!? Then customer service tells me that they can break this amount up into 3 payments, ontop of my already extremely high bill. So now there's $117, added to my $195 bill, and that's for 1 month! I wish there was another option for consumers in this part of nc that we could have a choice. Duke progress energy sucks!

Request for permanent power at new construction residential made on June 11. Told work would be completed June 29. Date pushed out two weeks to July 16 due to storms and restoration of power throughout state. Crews came out but asked meter box be moved out from house. Box moved, wires reset, inspection completed. Told meter would be set same day. Now told although inspection has been received meter may not be set same day. Construction process has been on hold 6 weeks.

I am on oxygen and have went over 24 hours with out electro run my oxygen tank, I thought that people with health problems was urgent, I have got the paperwork that was approved. I have heard from friends in other counties that got their electric turned on first. I'm not understanding what the paperwork for health issues helps a person out.

Thank you,
Glenda Miller
[protected]

I am contacting about a previous bill from 2011. I called to stop service because I was moving out the house I stayed in stated to have service disconnected bc I was moving. Only been in the house 30 to 45 days. Stated it would be disconnected it was not disconnected per previous conversation till months later which is not right. I have been working with the collection department and once we get so far it gets transferred to another company. I called today to get more information on this issue but the representative Annette csr id 5313 which may not be true stated "it is what it is" when I stated to her was she serious about how she address the call she stated yes. She wasn't helpful at all more rude. I worked in customer service for over 30 yrs never once is that expectable. I'm asking questions to fix my issue to reestablish service with duke not be pissed which I should be from our conversation. She first stated it was an issue with PIP program that's why I Had a bill and that was the balance. The more we talk she then stated it wasn't turned off because the landlord didn't call to shut it off. Confused by the call I stated when does a landlord have to make a call to cancel service is the tenant is moving. She then states that if you Duke cant get a reading to the meter they wont turn it off, in that case I was being charged for some place I didn't live plus Duke did not stress landlord had to turn off service. Therefore I shouldn't be responsible for a bill where I didn't stay. if this was a PIP issue understandable but I was not told this and I need to know what the issue is. Customer service should not be this rude or not be knowledgeable about the service. I need a response are assistance with this with someone who can help and not be rude. I can be notified at [protected]@gmail.com with feed back. Thank you

I don't understand that my single trialer can have a electric bill of $396.20. my daughter place is connected to a a three bedroom house( it's like a studio) . So she had 2 wall units in her studio and in the house they had 2 wall units. The electric for both place was on the same bill n there bill at the highest was 260. Reminding you that that 4 wallunits running day and night a 69 degrees. Now you tell me how my single one bedroom trialer . Is over $200 more . Then a 3 bedroom house and a garage (that was a into studio apartment) billl. Duke energy is taking advantage of a poor old cripple women who is on disability. They just don't care . I going to call the local news about this . Cause clearly they are ripping me off

So Duke Energy is replacing old electric panels they still own and my townhome has one of those panels. The new panel did not meet code and failed the inspection because they don't have proper clearance in front of the panel. They are aware that I am having a new a/c unit installed and they're telling me I have to relocate it (so they will be in compliance). This is going to cost me several hundred dollars on top of the cost of the a/c. They've lied to me several times saying the code was grandfathered in (which it was not), they stated it actually "passed" inspection they just can't finalize it until my a/c is installed, also that other units like mine have passed, which they have not. They haven't even been inspected yet. According to two Mecklenburg County Electrical Inspector Supervisors, none of the panels in my complex are going to pass if they are identical to mine (which they are) and it's Duke Energy's responsibility to make it right. Yet they refuse.

I just called too get my name changed since it is not spelled correctly. And also about the power bill that just came, and the lady I spoke with and said I cannot do anything since I'm not my husband. It is amazing how employees like that are still there. Its not wonder why everyone wants to switch to blue ridge. My name is LACEY FOWLER. I did not deserve to be treated so rudely because I am trying to fix the mistake y'all made!

My power is under investigation..I called got it turn on in my name..but no power yet..7 days without it.my boyfriend paid the bill.they still cut it off.Now I have had it transferred n my name and all they keep telling us is its under investigation...this sucks..we should have power regardless..send someone out to my house..your getting your money either way...when it gets reconnected.but i see duke can live with it..bc they have power...shame the way they treat there customers that have power through them.of nothings sone I'm calling action 9.and reporting y'all..this is ridiculous...

I called and waited on customer service supervisor for 20 to 30 minutes. Supervisor never came to the phone while I was waiting on hold. I hung up the phone because I could not wait any longer. As a paying customer of Duke Energy, I have the right to know why this keeps happening in my area of residence. I do not appreciate the long wait time and not getting to talk with a supervisor like I asked. Right after I hang the phone up, the power cuts off again. It is not storming outside today. The weather is clear. My phone number is [protected].

Christina Braley

Your Protection Plan Is a Scam
We have had 4 techs out to the home regarding our
A/C unit not cooling in the last month and no-one fixes it,
they just flip a breaker in the garage,
Now they are now telling us repair's are not covered
and we can buy a new unit for $5, 000,
This is absurd why would we pay all this time for a protection
plan when it is not being honoured,
I believe your protection plan with UPA is a scam
and I plan on taking this further,
I am looking into legal advise.

I am 60 years old, I can't believe this was left in my 1/10 mile long driveway.
I called and ask why was "only mine left?"
All the other debris on my street was cleaned up.
All the on and off road and in only trees the piles of wood and debris was cleaned up.
I can not cut the grass and weeds on the sides of my driveway this is such a mess this is my home!
Edith Roberts
1018 Bob Gauldin Rd Pelham NC 27311
[protected]
I want the company to clean up this mess, please
Like every other time, they have cut it has been cleaned up I have been here since the year 2000
And the land was bought in 1988 never before done this way.
Pictures were to large if you want to see please contact me.

On May 18, severe storms hit Saluda, NC, where we live. My friend's home, Michael Boles, was pushed completely off its foundation forward nearly 20 feet. The meter, piping and all other appendages of the home were, of course, literally yanked off the home (for lack of better a term). The meter was not only completely dislodged but buried under several feet of debris. When we discovered the home in this state around midnight that evening, our first call was to Duke Energy to ensure that power on the pole and service was disconnected for the safety of all.

Flash forward. Michael received his bill for the past period when there was NO meter to even read or "ping" as they call it, and Duke had been notified that the home was lost. It was not until last Wednesday, June 27 when a single power pole was hooked up to aid workers in their debris clean up efforts. But, he received a bill from Duke Energy that not only charged him, but increased over 10%! They could not explain.

Maybe a bit of investigative reporting and push back from the community could pressure Duke to explain. In addition, I live 2 miles from him strait up the mountain from his residence. My bill April 19 - May 18 was $109.60. I had a new unit installed for energy efficiency and actually had no HVAC for three days until new unit was installed. New bill for May 18 - June 21? $175.11. So much for efficiency.

On a side note: when I reiterated the issue with Michael's home being a total loss to validate my consumer concern, the customer service rep tried to tell me that it was possible the meter was stolen. Well, only if the thief thought it beneficial to bury it under ten feet of debris. What a stupid response.

Please help consumers to rectify this situation. According to the pics I have attached, does it look like there is meter on the side of the home that survived? Not a chance.

Sincerely,
Wendy Hamil
[protected] (I live full time in Saluda, NC)

Ok heres my situation my wife left me nearly 2 weeks ago with 2 kids in which one is 6yrs old the other is 19 with disabilities she is autistic /down syndrome plus my father n law who is on oxygen and has Copd with myself just getting out of methodist hospital on Friday from congestive heart failure. I didnt know my wife didnt pay bill till they disconnected me then i called they said they couldnt get it turned back on til nxt day for which they came out next morning said we were stealing electricity and took the whole meter mind u we did not steal electricity and its 4th of july weekend i called they said the board would have to review it and they would get back with me basically when they waanted to in the meantime i have no where to go with my kids and fathern law and no money to do so cuz i had been out of work for a few weeks due to heart failure i have $300 worth of food that i hope i can keep good til sumthing is done my neighbor let me borrow a generator to run refrigerator. My neighbors are furious said theyre gonna call tv stations and news papers i just want my electric back on . They have no xonsideration for anyone nor will they listen to anyone.

The only things i have running regularly are a modem, router, Computer 2 lights, a refrigerator, freezer, oven, phone charger and water heater.
My mother 2 doors down uses a refigerator, freezer, dishwasher, washer, dryer, 8 lights? Computer, 3 tv's, oven, microwave, 3 gaming systems, 3 phone chargers, water heater, 3 cable boxes and a central air unit.
My power bill is $40 less than hers. How is this possible? No one ever comes out to read or check the meter. They cannot be charging me for my actual use.

Last month my bill was late due to that being the 2nd time they charged me a deposit of $250. I called and spoke to a women that removed the deposit but said only way she could do that is if I split my late bill over the next three bills. I was even willing to pay my bill in full just not the deposit but I was told that was not possible. I've now got next months bill and it's over $420 because they charged me the deposit again. I called thinking there may have been a mistake. But now I'm told that the deposit was never removes and it never will be and I still have to separate my last bill over the next two more bills! I just don't see how you can blatantly disregard what I was told last month. I have a 20 month and 2 month old daughter that's not gonna have electricity in their home now.

Hello,

I am beyond irate with duke/progress energies of nc. I am also ashamed to say my son-in-law a faithful lineman for the duke energy is putting his life on the line for a company that does not care at all about there billing ethics. I was threatened with a late charge then it was rectified to find out my account was billed the late fee and reported to the credit bureau, I have work order numbers, "managers names" and the assurance that duke energy would make it right! For your information you can reference one of two account #s [protected] and/or [protected]. If this is incapable of being rectified within a 24 hour time period my counsel is on retainer. Sincerely, michael and tina massengill. [protected]/tina. [protected]@yahoo.com

Shar Vegas Moore
2812 Denview Lane
Charlotte, NC 28208
[protected]

June 13, 2018

Attention: Duke Energy Consumer Affairs
RE: 1603 N. Rhyne Street, Gastonia NC 28054

I, the property owner of Parcel ID (119305) located at 1603 N. Rhyne Street, Gastonia NC 28054, is reaching out with a formal complaint about a utility easement/transmission line, Duke Energy installed in the center of my property without my permission. I spoke with Stephen Lord, the Asset Protection Manager and Administrator over Zone 3 in the City of Gastonia. Stephen was very unprofessional and did not return my calls or emails for two months. I even left voicemails. The first time I spoke with Stephen early March, he advised me of the permissible building codes/development allowed if the transmission pole was to remain on the property.

With Stephen's advice and permission, I moved forward with developing my land. I have reached out to Stephen Lord several times without response since then. Stephen in the first conversation also informed me that Duke Energy will not remove the pole because I am just one person and the transmission line supply a plant that is nowhere near my property and could cost duke $50, 000. I expressed my rights to Stephen in which he disregarded. I have emailed him directly requesting proof of the "right-away agreement". He has failed to follow up and response several times. Today I called the customer service line to try to reach him since my calls were being avoided. When I finally spoke with Stephen today, he was controversial and lacked customer service. I informed him of the violations he has caused me due to being ill advised. Stephen stated that the prior permission he gave me was about another parcel ID and that he made the mistake of researching the wrong property. I informed Stephen that due to his ill advising and lack of knowledge of permissible development, I have incurred zoning code violations as well as invested in a $7, 000 shed that I cannot place on the property due to Duke Energy easement.

Duke Energy has a transmission pole/power line located directly on my property and it is burdening my land and preventing me from personal use and limited access. I have called customer service as well as Stephen Lord several times concerning this matter; requesting to have the utility pole removed or an agreement furbished to me and my counsel. This has been on-going fight with Stephen Lord and Duke Energy since March of 2018. Duke Energy has failed to remove the pole and lack customer service and retention. Stephen showed no empathy or concern, although the bulk of this issue was a mistake made by him in the beginning. I asked to speak with Mark, Stephen's supervisor. Stephen said Mark was on vacation. I then asked to speak with someone in the place of Mark. Stephen told me he was not available either, and did not know when he would be available.

I have not been made aware of any prior permission or right away granted to Duke Energy, neither did I sign a "right-away" contract or aware of any agreement transferring with the property. This is my 2nd formal request and complaint to Duke Energy. The first formal request was sent to Stephen via email. Stephen proclaimed he never got my email, yet emailed me guidelines today from the same exact email address. I am requesting the transmission pole/easement belonging to Duke to be removed directly from my property within (7-10) business days. If this issue is not resolved, I will seek legal remedies and move forward with a civil suit against Duke Energy.

Thank you!

Shar Vegas Moore
Property Owner

I have been calling Duke energy for over a week and not once did that say there was an issue at the service address, even took a 250 deposit upon me getting ready to move in I was told that service could not start and that it will take 7-10 days to be resolved leaving me and kids stuck with no lights. the representatives were very inconsiderate of what I have going on I have a new born and no one there is willing to accept responsibility for never mentioning this.

06/11/18
52372-16406
6124 26th Ave North
St Pete Florida 33710

On 06/11/18 around 8am I contacted the customer service and advised that we had a frayed wire behind our house. After noticing on my home cameras that the tech was at my home I waited to speak with someone. During the afternoon I contacted the customer service number and spoke with someone who advised me that the tech had come and a new ticket was placed. I asked for a time line and what needed to be done. The person advised that someone would be contacting me back with that information. Around 5pm on 06/11/18 I contacted the customer service line again and spoke with yet another person who advised me that it was temporarily fixed and someone would be contacting me within 24 hours to discuss the repairs that need to be made. When I arrived home I looked to see what was done and it appears that no work has been done to temporarily fix the line that is fraying. I contacted the customer service line on 06/12/18 at around 8am and was informed again that the line has temporarily been fixed. I let them know that it has not been touched. this customer service person advised that the tech did repair it but would need further work and a new ticket was put in. I argued with her because no work has been done on the line. I even took a picture on 06/11/18 after 5pm to prove no work has been done on the line and was willing to send it to them. She advised they don't do that. I asked to speak with a Supervisor. After being on hold for about 7 to 10 minutes another woman came on the line and told me that work had not been done and it would take 30 days to complete. I am now very concerned that I was lied to twice but she didn't appear to be to concerned about that. I argued with her and she refused to send me to legal as well as her supervisor. She refused to help me. Customer service at this point is useless for this issue. I advised her I wanted to speak with legal and she advised me to have my attorney contact them. I am a US citizen and I am able to represent myself in a legal matter which I have elected to do so. At that point I disconnected the call and I am now turning to your department to find out 2 things. 1. Due to this line being over my property it is putting my property at risk for damage if not complete destruction as well as other around us. I am requesting a representative contact me regarding the status of an expectable timeline of when the repairs will be completed. 2. The fact that 2 customer service employees lied to me seems to not have any effect on anyone is beyond me. I am requesting to have someone contact me regarding where they received that information or were they both just making it up? If the tech advised that he did and he lied is also a big problem. This issue is putting my property and me at risk. The liability that this is putting your company in is very high.