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4.2 1226 Reviews

DuckDuckGo Complaints Summary

7 Resolved
252 Unresolved
Our verdict: If considering services from DuckDuckGo with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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DuckDuckGo reviews & complaints 276

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Newest DuckDuckGo reviews & complaints

ComplaintsBoard
M
3:27 am EDT

DuckDuckGo Search engine fails to go to correct url

If you enter "Art Quill Studio" in DuckDuckGo search engine you do not reach the url site "https://artquill.blogspot.com" instead it goes to secondary sites such as Pinterest and other sites that are not the primary URL. This does not happen if you employ Google as your search engine. Our company - Art Quill & Co Pty Ltd - education division is Art Quill Studio .

Desired outcome: We would like DuckDuckGo search engine go to the following url - https://artquill.blogspot.com - when people using your search engine enter "Art Quill Studio".

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I
1:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo DuckDuckGo not showing our political party from their search engine

To Whom it May Concern

We are a legitimate political party registered in Australia. We have contested at 4 elections in the last 6 years.

However, it has recently been brought to our attention that when you enter our party name into DuckDuckGo search engine, in 3 different ways, our webpage does not come up. Why is this please?

If DuckDuckGo have restricted us from being found, that we would like to know why? It should be left to the people to decide on whether they wish to vote for us and not DuckDuckGo to repress us based on their own personal preferences.

Searches for example:

- IMOP

- IMOParty

- Informed Medical Options Party

None of them come up in the search engine. Wikipedia and Facebook were amongst some of the searches, but not the webpage. And the webpages that do come up have no similarities to this name, except for i-mop on one of the searches.

Desired outcome: Please ensure as a matter of urgency that our party website appears in the search engine as the first option. That is: www.imoparty.comThank you & RegardsMonicaIMOParty Teamemail: [protected]@imoparty.com

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L
8:45 am EDT

DuckDuckGo Search Engine Going Woke

Unable to search Abraham Lincoln or other historical figures. #GoWokeGoBroke.

Desired outcome: Reestablish all information whether you feel that it is incorrect or not. Freedom of Speech does not start with companies or government, but the people.

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P
11:30 am EDT

DuckDuckGo Browser

My Samsung LGG pad F 7.0 tablet was fully able to listen to clips at brighteon.com until yesterday. Now the clips get a large X when I try to play them and a message that "The media playback was aborted due to a corruption problem or because the media used features that your device did not support." Another Samsung tablet and my iphone 7 have no problem playing the same clips. How can I fix this?

Desired outcome: Instructions how to fix problem

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T
4:19 am EDT

DuckDuckGo Search engine

There is a mugshot picture on a webpage that was deleted because of proof of innocence. Yet on duck duck go the mug shot picture still shows up here

This is defamation of character please remove it immediately.

Thank you

https://bloximages.newyork1.vip.townnews.com/theadvocate.com/content/tncms/assets/v3/editorial/8/61/861ad4be-bf65-5910-a184-6a7aa0b48d3d/5751f2eb8c43c.image.jpg

Desired outcome: Delete the webpage from your platform.

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D
10:29 am EDT

DuckDuckGo walgreens.com

Even though I love that you block spammy sites, your program lacks in a lot of things. I signed in to my Walgreens account and some of the pages will not open, just a blank page. And I know that it is duck duck go because I signed in incognito and the pages came up.

This has not only happened with Walgreens but a lot of other sites as well!

Desired outcome: FIX IT!

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E
11:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Access denied to safe sites

Today I tried several times to access the Hollister Clothing site. They are my contacts. I keep getting Access denied on this server. What is going on? This has also happened on several other sites. The error message on those sites say IP add not found. I have accessed these site for years and suddenly, I can't. The latest with the Hollister co was today at 9:59 AM central time

Access Denied

You don't have permission to access "http://www.hollisterco.com/shop/us?" on this server.

Reference #18.106adc17.[protected].9e0e2d68

Desired outcome: I need to access what I want. I am a grownup

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A
5:27 pm EDT

DuckDuckGo Search engine using Censorship!

Because you have begun censorship of ideas (beginning with Russian/Ukraine so-called “disinformation”), I will no longer be using your search engine. Your attack on freedom of speech is a deadly danger to our nation, and you've become anti-American and despotic.

Good riddance you [censored]es!

Desired outcome: STOP censoring "un-approved" ideas!

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L
9:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Fake company on the search engine

Blossom Flowers Delivery from "CA" is a fake company that shows up when searching for flower delivery services. They took $90.84 from my bank account, never delivered flowers, have a fake email account and fake address. Their [protected] "customer service" number is fake. I have disputed charges with my bank and reported to the BBB - which won't matter as the company is not real. Please remove them from your search engine as they have a 85%+ ranking

Desired outcome: Class action lawsuit

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R
10:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Your search engine

I saw a comment on a Fox News article about Stacey Abrams. She is very outspoken about being proabortion. The comment said that Stacey Abrams had five abortions. I used your search engine to try to corroborate that. All I got was pro-Abrams articles. I did learn she is single. This is not the first time I have found many left leaning articles ahead of more centrist or fact based articles.

Desired outcome: Unbiased search engine

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S
3:22 pm EDT

DuckDuckGo demonitizing conservative sites

Myself and others have noticed that Duckduckgo is censoring... you promote yourselves as champions of privacy but are cleary not in favor of freedom! Noah Report is nowhere to be found when searched on your engine. They used to be number one with a query and now they're nowhere. When searched on Google, they are still number one, however, Google can't be trusted to not record someone's search habits, etc. Before long, there will be a legitimate search engine who will actually uphold our constitutional and God given rights to privacy and freedom of speech. Your search engine will become history.

P.S. By the looks of the feedback on this site, you don't respond to your customers either. That's a death nail in the corporate coffin.

Desired outcome: I want an explanation as to why you are censoring conservative speech and demand that Noah Report's search results be returned to normal.

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R
12:29 pm EDT

DuckDuckGo Yours

Never again goodbye installed presearch, you killed the the one and only thing you created it for [censored] off.

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S
4:00 am EDT

DuckDuckGo Misleading/incorrect info

I entered a search on "Define Assault Weapon". The first and most prominent answer is not accurate. The definition is given in three bullets as follow.

noun

1. An infantry weapon, such as an assault rifle, designed for individual use.

This answer would benefit by the inclusion of the word military or similar condition around "infantry". Use of "assault rifle" in this definition is a bit like defining a word with itself.

2. Any select-fire firearm that allows semi-automatic and fully automatic operation, and is used or was once used by a military organization.

This is the most correct of the three. In my opinion, the "once was" part is questionable and unnecessary. Many of the military weapons that are no longer in use no longer exist.

3. A semi-automatic firearm that resembles a military weapon.

This is the most troublesome of the three. It follows very closely the anti-2nd amendment agenda and is therefore, not unbiased. My father hunted deer with a semi-automatic rifle that closely resembled the WWII M1 Garand. It even used the same ammunition. According to this definition, my father’s deer rifle was an assault weapon. Many people wish to classify the AR-15 as an assault rifle just because of how it looks. In truth it is a semi-automatic rifle that has found public favor for things such as hunting and target shooting.

Wikipedia has done an exhaustive job of discussing the issue from various perspectives. I think it demonstrates the difficulty in defining assault weapons.

You list other definitions that also contain bias.

Desired outcome: A consise and accurate definition of Assault Weapon devoid of bias.

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S
12:41 am EDT

DuckDuckGo Censorship

You've become GOOGLE. You are not what you advertised and are no longer a free site. I hope you lose all of your customers. You have lost me a and I will inform everyone I know...,...

Desired outcome: You fail and are fully exposed

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V
8:03 am EDT

DuckDuckGo Ads on DuckDuckGo

Ad free? Not when I see things like this :

Competition in tech is good. CallCongress

This shows me that you not the browser for me.

Whats next?

Support this movement or that movement. No thanks.

You claim to be neutral but this sows you not so.

Goodbye DuckDuckGo.

Desired outcome: Remove all Ads and be what you claim to be.

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E
1:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Duck Duck Go

April 2, 2022 10:30 am

I changed search engines to Duck Duck Go last year to get better privacy. Yesterday I was looking at sites for men's sandal recommendations and I also visited the site of a dermatologist to make an online appointment. Today in my Facebook feed I found ads for men's sandals and the Facebook page for the dermatologist I am using.

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P
7:20 am EDT

DuckDuckGo DuckDuckGo payments

3 or 4 times in recent weeks, transactions have failed at the payment stage. The first time it happened, I raised a dispute through the credit card company, which it turns out was tough on the seller, though things were resolved.

I’ve managed to make all the transactions using Safari, with no issue, so the indications are that DDG has a glitch.

Desired outcome: Resolve the payment blockage and do some marketing of that so we get confidence back.

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B
10:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo search

I changed to duckduckgo to get unfiltered searches (that includes Russian propaganda). I don't want my searches filtered/censored/ordered based on politics or ideology. I might as well go back to Google and fight the 'disinformation' police there. Downranking Russia related sites started on March 9, 2022. I do not want my search results downranked based on ideology.

Desired outcome: Do not filter/censor/order searches based on politics or ideology.

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R
Ron Polenske
Lodi, US
Apr 02, 2022 6:04 pm EDT

It would seem that I too, must ditch your product and move on to unfettered and uncensored grounds. 'BRAVE' seems the logical choice at this point. This chasing of the 1st Amendment is beginning to unravel my nerves. I would never have thought it so easy for any U.S. based company to simply toss aside that which provided their opportunity to exist in the 1st place. I'm kinda' liking the 'Go Woke; Go Broke' when it comes to this sort of poor citizenry on the part of a company. I guess we'll see ya on the flip side. Thanks for the ride, short as it was... Ron

T
T
TAndre
Berlin, DE
Mar 30, 2022 2:28 am EDT

Exactly, I changed to DDG three years ago and have now changed to Brave. I will decide what to filter or not.

ComplaintsBoard
B
8:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo search

I changed to duckduckgo to get UNFILTERED searches and that includes Russian propaganda. You're as bad as Google once you start censoring and filtering searches. I might as well go back to Google and fight the phony mis-information police there.

Desired outcome: STOP filtering/censoring/ordering based on politics or ideology NOW.

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W
12:14 am EDT

DuckDuckGo Last Chance

I came to Duck Duck Go specifically to escape the censorship of Google and Big Tech companies. I will give this a week or two for you to STOP injecting bias into your product. If you don’t reverse the down ranking of ANY sites, I will never use your products again. I mine as well go back to Google if this is where you take this.

I do not need an overlord deciding what is truth and what is propaganda. It is a slippery slope. It will be the reason you become irrelevant. Good luck. The clock is ticking.

Desired outcome: Reverse censorship decisions.

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D
D
Denis F. Cote
, US
Jun 13, 2022 12:45 am EDT

I find your new typing layout very annoying. How can I retrieve your original one? Please help me, im too old (82) to be so annoyed! Thanks for your caring. Yours, Denis Cote @[protected]. Thanks again

DuckDuckGo Customer Reviews Overview

DuckDuckGo is a privacy-focused search engine that aims to offer users a more private alternative to other search engines. It distinguishes itself by not tracking user search activity or creating personal data profiles. DuckDuckGo also provides a mobile browser app and a desktop browser extension that block trackers and enforce privacy practices across websites. The company's services are centered on maintaining user confidentiality and offering a straightforward, user-friendly search experience.

DuckDuckGo In-depth Review

In summary, DuckDuckGo is a search engine that prioritizes user privacy and security. It offers a clean interface and useful tools, though it may not have the same level of detail in search results as some competitors. Below is a detailed review based on specific aspects.

Privacy and Security Features

  1. Search Engine Privacy: DuckDuckGo does not track your searches or link them to your personal information, providing a high level of privacy.
  2. Tracker Blocking: It blocks third-party trackers, which can prevent companies from collecting your browsing data.
  3. Encryption and Connection Security: DuckDuckGo uses secure, encrypted connections to protect your search activity.
  4. Private Search History: Your search history is not saved or shared, ensuring that your searches remain confidential.

User Experience

  1. Interface Design and Usability: The interface is clean and user-friendly, making it easy to use for everyone.
  2. Search Results Relevance: While generally good, the search results may not always be as comprehensive as those from larger search engines.
  3. Speed and Performance: DuckDuckGo offers fast search results, with minimal lag or delay.
  4. Accessibility Features: The search engine includes features that make it accessible to users with disabilities.

Additional Tools and Services

  1. Browser Extension Functionality: DuckDuckGo offers a browser extension that enhances privacy across the web.
  2. Mobile App Experience: The mobile app is robust and maintains the same privacy standards as the desktop version.
  3. Other Privacy Tools Offered: DuckDuckGo provides additional tools such as a privacy newsletter and privacy guides.

Customer Support and Resources

  1. Help and FAQ Accessibility: The help section and FAQs are easy to navigate and provide useful information.
  2. User Guides and Educational Content: DuckDuckGo offers guides and content to educate users about privacy.
  3. Support Response Times: The response times for support inquiries are not specified, but community forums can be helpful.
  4. Community and User Feedback: There is an active community that provides feedback and helps improve the service.

Company Ethics and Practices

  1. Data Handling Policies: DuckDuckGo has strict policies to ensure that user data is not misused.
  2. Transparency Reports: The company provides transparency reports, although they may not be as detailed as some users would like.
  3. Commitment to User Privacy: DuckDuckGo has a strong commitment to user privacy, which is central to its business model.
  4. Contributions to Open Source and Privacy Advocacy: The company contributes to open-source projects and advocates for privacy rights.

Comparison to Competitors

  1. Comparison with Other Search Engines: DuckDuckGo is often compared to Google for its privacy features, though it may lack in the variety of services offered.
  2. Unique Selling Points: The main selling point is its focus on privacy and not tracking users.
  3. Market Position and Popularity: DuckDuckGo is popular among privacy-conscious users, but it has a smaller market share compared to major search engines.

Business Model and Monetization

  1. Advertising and Affiliate Links: DuckDuckGo displays ads based on the search terms, not on user history, and uses affiliate links to generate revenue.
  2. User Donations and Funding: The company also accepts user donations, but details on funding are not widely publicized.
  3. Sustainability and Growth Strategy: DuckDuckGo focuses on sustainable growth by maintaining user trust and expanding its privacy features.

Future Outlook and Developments

  1. Planned Features and Updates: DuckDuckGo plans to continue improving its privacy features and expanding its services.
  2. Industry Trends and Adaptation: The company is well-positioned to adapt to increasing demands for online privacy.
  3. Expansion and Partnerships: DuckDuckGo is likely to seek partnerships that align with its privacy goals.

Pros and Cons Summary

  1. Advantages of Using DuckDuckGo: Strong privacy features, simple interface, and no tracking of personal information.
  2. Potential Drawbacks and Limitations: Less detailed search results compared to larger search engines and fewer integrated services.

Final Verdict and Recommendations

Overall Assessment: DuckDuckGo is a solid choice for those prioritizing privacy over comprehensive search features.

Target Audience Suitability: Ideal for privacy-conscious users and those looking to avoid personalized search results.

Suggestions for Potential Users: Try DuckDuckGo as a primary or secondary search engine to enhance your online privacy.

How to file a complaint about DuckDuckGo?

Here is a guide on how to file a complaint against DuckDuckGo on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with DuckDuckGo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with DuckDuckGo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against DuckDuckGo on ComplaintsBoard.com.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DuckDuckGo Customer Service. Initial DuckDuckGo complaints should be directed to their team directly. You can find contact details for DuckDuckGo above.

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Use this comments board to leave complaints and reviews about DuckDuckGo. Discuss the issues you have had with DuckDuckGo and work with their customer service team to find a resolution.