DU — mobile device
I just want to share My experience to everyone from DU in store of Mall of the Emirates..
I take a device with them with a Plan but the problem the device have small dent problem so I call my agent there to inform. But he said better to go to apple even I take with them so I said I will go to the store I take the phone in Moe.. very sad thing I give them a lot of patience to wait the approaval even I come again and again.. I wait and still good with them.. but unfortunately wen I found the device have small problem they don't even want to give a solution.. Saturday morning October 12, 2019 around 11 am I went in there store in Mall of the Emirates. I speak with one of there Filipino customer service agent Name, Ms. Jen and One Filipino Manager that I didn't get the name, I inform them about my problem about the device. They told to me that sometimes it's really happened so they said they will request to change the device unfortunately they don't have the stock so they need to check in other store, they advice me also I can go to any Du store to check if they have stock on same color only so they will send a transfer email, or else they will give me feedback back that day to check if they can give me other color or same stock.. I'm very thankful because I thought it will be okey because they give a words to me.. I try to visit Du other store to check if they have stock but the problem they don't have
Stock. So I call the agent assist me Ms.Jen but the number is busy, I message her but she seen only. I call the agent Shiva My first agent that I will come the store..
Then suddenly wen I reach in Moe I feel very mad, I see the Ms, Jen I ask her why she didn't even respond on me but she trying that she don't even recognize me.. so I call my agent Shiva then I talk to him what happened in the morning that they agree for changing my device.. I ask him wer is the manager but I meet a guy name Mr. Bless Bhatti a manager in Mall of the Emirates Du store I inform him what the Filipino manager telling to me and the customer service agent Ms.Jen in the morning about the changing of device, but his very rude he don't even know to apologize and communicate the customer specially I'm a woman he don't even solve my problem.. Im very feel bad I feel they lied on me I feel humiliated, even it's not my fault and the device have warranty they don't want to listen and solve my problems..
I'm wasting my time to call the customer service sending email I even come to Dubai internet city I think is that the head office about my complaint but no solution coming from them.. they don't want to listen the customer problems..
It's a very worst experience that I will never forget..
I wish it will not happen again to others..
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