DU
reviews and complaints

This has been the absolute worst company I have ever worked with in my life.

My phone was deactivated without warning one day after I purchased the plan for my SIM card. I tried the online chat for help, where they told me that it was deactivated at my request. I absolutely had never requested to do such things, but she continued to tell me it was my fault and to visit a Du store.

The next day, I stopped in the Du kiosk in the Marina Mall and they could not help...they just kept saying that I had clearly done something to deactivate it. They told me to go back to the Mall of the Emirates where I originally purchased the plan after saying that they are unable to call internally from office to office, and unable to see a record of what happened in the first Du store in their Du store. What a joke.

I spent the next hour heading back to the Mall of the Emirates in 106 degree heat and told them the issue. They were originally more helpful, being able to reveal that the TRA rejected my application, and that that can happen when there isn't a clear scan of my passport from them. So he took his time, rescanned everything, and said I would receive a text to reactivate it. I waited, no text. He said "5 minutes". No text. I stopped back an hour after to let him know, and he told me "24 hours, it will be there, be patient". I asked for a transaction number to show what we had done in case it did not happen, and he said "it's fine, it will happen, 24 hours."

Lo and behold, no text over 24 hours later. I tried the online chat again, explaining the situation. They came back with "Your line was already deactivated." I explained again. He said that I need to revisit the store. At this point I said under no uncertain terms that I did not want to revisit the store, and I needed him to reactivate my phone or get a manger who could help. He then let me know that there was no way to forward my chat to a manager, and I needed to visit the store.

And here is where we are. I am heading back to the Du another day WITH my husband, who much more enjoys getting upset with businesses who are not doing their jobs. At this point, they have my money and are not providing the service that I had purchased, which is fraud. I plan to let every single person I know about this, as well as every review board that exists. Do NOT work with Du.

Du wrongly billed extra amount into our account and suddenly disconnected our internet and television service without warning us. du customer care service at the counter told us three days back that it is an error and asked us to ignore it. Now their customer service staff tell us that connection will be restored only if we pay the amount. They bill wrongly into our account and they penalize us for their mistake. They have done the same thing once earlier. Their service is really pathetic.

DU has been charging me a higher amount than they should. The issue has been resolved and I was promised verbally and in written that the excess amount would be transferred to my bank account but I am still waiting after 1 month. Costumer care, escalation team and the office in Internet city all give me one excuse after the other. Promises of call back never happens. To talk to the same person you have previously spent time explaining the issue to is not possible. To get a direct email address is not possible. To talk to a manager is not possible. Purely horrific costumer service..

Dear Team,
We have relocated on 31 August & placed Network relocation request to DU Service provider.
From this date, we are daily taking follow-up & raising our concern to DU Customer Support. Every time, we have been told the Work order is not release yet & they will update us back.
Its the same status from last 8 days. This has caused lot of hassles to us & wasted our significant amount of time in dailly follow-up.

You can refer the atatched email conversion for your reference. I

This service is a major fraud, avoid it... do not use it.

I came for dubai, for 4 days and they gave me a DU sim card as soon as i arrived the airport.

After checking the recharge plans available, i added 110aed for 2gb data + 40 mins talk time, but, i only had 3 min call...

After adding more 110aed, they added 2gb to my plan, but still no talk time.

After making a complaint, they told me that they were trying to solve that with technical service...

Well, i will buy another non DU sim card and enjoy the rest of my staying in dubai, meanwhile i will fill in a complaint with my credit card company.

Avoid this at all cost.

This guys are bunch of liars who will keep on telling you someone will call ... we are the best blah blah blah ... yes I agree you guys are the best but you guys are best in fooling people and wasting time ... who the hell takes like 20 days for internet installation they promised me it will be fix within a week and it has already been more than 10 days and now they are saying it will take more 12 days that's like 20 plus ha ha is that a joke ... the worst service ever

Their services went down yesterday morning and for the last 36 hours I have been on over 10 phone calls, get the same repeated message that they will call me back with a technical team. Yet nothing changes and I'm left in the blank. I don't get to say my opinion, I don't get any information on what happened or when it will get fixed and my phone calls are being treated very disposable. Waiting 36 hours for a simple fix is not acceptable

Myself harish Singh existing customer of du home services (WiFi) requested for WiFi reallocation 35 days ago but I am waiting for technician to fix it. Everyday I am calling to Du customer service but they are manupulating me every day. They are telling me fake technician visit and nobody is coming on scheduled date and time and wasting my time by saying that be there in the place. Couple of time I approached to the manager but they also did not take it seriously. I am very disappointed now and not happy with the services.

My phone number is [protected], I have been using this number for two years now, at first it was ok but now when ever I credit my phone the always deduct my airtime I don't actually know what is happening, and there always borrow me with credit when I don't need at same time the deduct it so please help me fix this it is don't one to change my simcard. Thanks

-cancelled business plan on the phone and over the counter at wafi mall DU brunch
-finished all the payments
-reconfirmed my cancellation and the lady told me "it's done "
-I've removed the SIM card
-I've received the SMS about overdue bills as below

Pre-legal notice: AED 451.86 for Account No. 4.3330.37.00.151171 is overdue for payment. If this isn't settled immediately, we'll have to file a legal case against you to recover the outstanding amount, and you'll be liable for all legal fees and expenses. Please disregard if paid. For details, call [protected]

Sir, I activated data pack for one day & later I deactivated it but still it's ongoing, & then I notice balance deduction daily 2dhs.
Next day I called customer care, I complained the problem they told that they deactivated it. But sill money deducted . Next day I called & complained & said the problem that I called yesterday customer care that my balance deducting they said we deactivated but still again my balance is deducting please double confirm it or else I cancel my sim
He told no sir now I deactivated no problem,

But after 5 days I again notice my mobile balance deducting
I didn't know, how the customer service people are working, please atleast now describe any subscription / internet packs or any others

I need only incoming & out going

I hope you solve it soon

Dear Du Team

greetings

this email regarding my sim card id registration,

first of all i tell you this is my business number, i lost my business because of card is not working

4 time i personally go there your Du center ( Al Ghubaiba city center ) i give also id but still my card

is not working, every time asking come again and again,

please understand my problem every time we are not able to come Du center because we are

staying very far .

i request you to please register my ID and please on my service as soon as possible

please see the attachment

i am waiting for your reply .

MY NUMBER : [protected]
my alternative number is [protected]

I have a complaint regarding my pre paid number being de activated and cancelled by an untrained employee Mr. Albin at DU franchise in Mercato Mall branch, who doesnt know how to use the computer and keeps telling that he is new and i am unable to make or receive calls now. He tells me now he cannot reactivate my no now. I have to purchase a postpaid plan from him.

Please re activate my no and take the required disciplinary action for this gross negligence

I left the UAE in 2010 and on due time I performed all necessary steps to cancel all service offered by du under account 1.[protected].

Back in 2017 I start receiving notifications requesting the payment of outstanding amounts. I have replied to every single request explaining that all outstanding amounts were settled accordingly in person when I left the UAE.

however, I also stated that in case du failed to process all the pending charges, I have not inconvenience to pay, however it is imperative that an invoice is sent as proof of the debt.

Since the notifications from du and now from an agency do not stop, I have replied that I'll submit a complain if I continue being harassed without a proof of the debt, as I said, I personally and diligently took care of the settlement of the account when I left the UAE.

Respectfully.

I would like to share my bad experienced last night about the du's agent base in Grand City Mall Al Qouz Mall he has so bad interaction with the costumers I and my colleagues will not use du anymore simply because of the incident last night he acts so arrogant without any reasons why he have to shout and asking us a fight. we are so disappointed. please do an urgent disciplinary action for du's agent otherwise he will do the same to others as he did to us last night. which is will effect to du rate.

I applied for DU services 25th of September, being told that the only way i can get internet and landline is via a bundle package.

Everything was installed and my contract sent to me on e-mail.
I was not asked to sign anything, and knowing that I was receiving the needed services and that is is a 1-year contract, I have kept using the services and paying for DU accordingly.

I am now reaching 1 year from the beginning of the contract, and I made a call to clarify the cancellation process. I was told that my contract is for 2 years which took me by surprise. I never had to check the contract before because I wasn't asked to sign for anything, but now I did - and I found out that the DU representative has signed the contract on behalf of me, the signature is not even comparable to any of my legal documents signatures.
How should I proceed? I feel also that this is not right to go behind customera backs and illegally sign documents like this. Please help. I am not willing to pay the early termination fees.

The Marketing department of Du Mobile service provider in UAE has given me a call to activate an better plan and i have been informed that there will be no penality imposted if I dedicate my old plan and activate new plan but when the my bill has come AED 400 has been charged. When I contacted Du Customer they have raised a ticket on 31st July and till today i.e. 12th August this request is pending with out any resolution and my line is disconnected. I have been contacting them almost every alternate day I get a assurance that it will be resolved by tomorrow and nothing happens. They dont even has a courtsey to call back and update the status of ticket. I have been suffering with this poor customer service of du. I suggest people to opt for etisalat and dont go for du connection as they dont care about their customer.

I am receiving the poorest customer service I ave ever seen in my entire life. They sent me a message asking to provide them with my passport and visa otherwise my sim card will be deactivated. I uploaded all the required documents. However, one week later they stopped it and texted me that they refuse my documents and I have to visit their branch. I visited six times till now in the past three days showing them my documents and no one know why they rejected it and no one can help. Every time telling me to visit us after a few hours with your Id it will be solved and nothing changed!. Lately, they advise me to change my number!. Not my sim card. They want me to change my number so it would be solved.

This is how Du customer service solves their customer problems, s!.

Do not recommend it to anyone especially for anyone who is new to the country. They have very stupid regulation.

DU telecom...Is such a worst telecom Services in UAE. In fact Du and etisalat is same. I visited du store to cancel my postpaid bcoz my contract going to finish with in 10 days. Du center people saying u have to come after 11th day. And there is some charges also. So many people don't get proper salaries and these telecom people playing with people.
Unprofessional staff.
Dear new visitors please dont take any postpaid Sim/ internet services without knowing your contract details.
So many customers facing problems in UAE because of over charges, cancellation also we need to pay, i think it's good if they can add extra charges for new customers

DU telecom...Is such a worst telecom that I ever have! They are adding a lot of third party services without your consent so that you'll pay them a ton of money! By the time you find out that third party services that they put into your account and ask to take it out and tell them you will not going to pay for that third party service that they put forcefully, they will gonna play innocent and they will say they don't know about that services! Also their customer care agents are so arrogant as if you're the one who did something wrong to them... We are f**cking customers and we will only pay the rightful amount from the usage that we use not the third party services that is so useless and forcefully being put there...I regret that I took DU as my postpaid telecom...Please don't get DU telecom as your phone service provider!