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1.2 584 Reviews

DU Complaints Summary

28 Resolved
553 Unresolved
Our verdict: If considering services from DU with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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DU reviews & complaints 584

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A
1:51 pm EDT

DU excess wrong billing

Du wrongly billed extra amount into our account and suddenly disconnected our internet and television service without warning us. du customer care service at the counter told us three days back that it is an error and asked us to ignore it. Now their customer service staff tell us that connection will be restored only if we pay the amount. They bill wrongly into our account and they penalize us for their mistake. They have done the same thing once earlier. Their service is really pathetic.

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Mia04
, US
Oct 28, 2019 7:31 am EDT

We had the same experience! That's why if you're service provider is Du, always check the bill before you pay! we have 3rd party subscriptions we didnt know about . And the worst thing is they will send you the payment notice and force you to pay the amount, ----even if you keep requesting for the monthly bill to double check and it's not yet available. These people are the worst cheaters. They will attract customers by promoting cheap offers. but in the end you're paying double or triple.

i want to go back to Etisalat, it;s not perfect but at least their service is much better than Du and they dont cheat the people!

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H
9:32 am EDT

DU mobile service

DU has been charging me a higher amount than they should. The issue has been resolved and I was promised verbally and in written that the excess amount would be transferred to my bank account but I am still waiting after 1 month. Costumer care, escalation team and the office in Internet city all give me one excuse after the other. Promises of call back never happens. To talk to the same person you have previously spent time explaining the issue to is not possible. To get a direct email address is not possible. To talk to a manager is not possible. Purely horrific costumer service..

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S
9:30 am EDT

DU home network

Dear Team,
We have relocated on 31 August & placed Network relocation request to DU Service provider.
From this date, we are daily taking follow-up & raising our concern to DU Customer Support. Every time, we have been told the Work order is not release yet & they will update us back.
Its the same status from last 8 days. This has caused lot of hassles to us & wasted our significant amount of time in dailly follow-up.

You can refer the atatched email conversion for your reference. I

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S
8:50 am EDT

DU du tourist plan

This service is a major fraud, avoid it... do not use it.

I came for dubai, for 4 days and they gave me a DU sim card as soon as i arrived the airport.

After checking the recharge plans available, i added 110aed for 2gb data + 40 mins talk time, but, i only had 3 min call...

After adding more 110aed, they added 2gb to my plan, but still no talk time.

After making a complaint, they told me that they were trying to solve that with technical service...

Well, i will buy another non DU sim card and enjoy the rest of my staying in dubai, meanwhile i will fill in a complaint with my credit card company.

Avoid this at all cost.

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M
12:00 pm EDT

DU internet installation

This guys are bunch of liars who will keep on telling you someone will call ... we are the best blah blah blah ... yes I agree you guys are the best but you guys are best in fooling people and wasting time ... who the hell takes like 20 days for internet installation they promised me it will be fix within a week and it has already been more than 10 days and now they are saying it will take more 12 days that's like 20 plus ha ha is that a joke ... the worst service ever

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G
4:49 am EDT

DU home internet

Their services went down yesterday morning and for the last 36 hours I have been on over 10 phone calls, get the same repeated message that they will call me back with a technical team. Yet nothing changes and I'm left in the blank. I don't get to say my opinion, I don't get any information on what happened or when it will get fixed and my phone calls are being treated very disposable. Waiting 36 hours for a simple fix is not acceptable

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3:40 am EDT

DU wifi

Myself harish Singh existing customer of du home services (WiFi) requested for WiFi reallocation 35 days ago but I am waiting for technician to fix it. Everyday I am calling to Du customer service but they are manupulating me every day. They are telling me fake technician visit and nobody is coming on scheduled date and time and wasting my time by saying that be there in the place. Couple of time I approached to the manager but they also did not take it seriously. I am very disappointed now and not happy with the services.

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D
8:20 am EDT

DU Am complaining about the deduction of my airtime when ever I credit my phone.

My phone number is [protected], I have been using this number for two years now, at first it was ok but now when ever I credit my phone the always deduct my airtime I don't actually know what is happening, and there always borrow me with credit when I don't need at same time the deduct it so please help me fix this it is don't one to change my simcard. Thanks

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Update by Dacrise Favorite
Aug 30, 2019 8:25 am EDT

About the deduction of my airtime when ever I credit my phone please help fix it thanks

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K
12:25 pm EDT

DU Du mobile service

-cancelled business plan on the phone and over the counter at wafi mall DU brunch
-finished all the payments
-reconfirmed my cancellation and the lady told me "it's done "
-I've removed the SIM card
-I've received the SMS about overdue bills as below

Pre-legal notice: AED 451.86 for Account No. 4.3330.37.00.151171 is overdue for payment. If this isn't settled immediately, we'll have to file a legal case against you to recover the outstanding amount, and you'll be liable for all legal fees and expenses. Please disregard if paid. For details, call [protected]

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F
5:06 pm EDT

DU internet pack

Sir, I activated data pack for one day & later I deactivated it but still it's ongoing, & then I notice balance deduction daily 2dhs.
Next day I called customer care, I complained the problem they told that they deactivated it. But sill money deducted . Next day I called & complained & said the problem that I called yesterday customer care that my balance deducting they said we deactivated but still again my balance is deducting please double confirm it or else I cancel my sim
He told no sir now I deactivated no problem,

But after 5 days I again notice my mobile balance deducting
I didn't know, how the customer service people are working, please atleast now describe any subscription / internet packs or any others

I need only incoming & out going

I hope you solve it soon

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S
9:26 am EDT

DU Sim card registration

Dear Du Team

greetings

this email regarding my sim card id registration,

first of all i tell you this is my business number, i lost my business because of card is not working

4 time i personally go there your Du center ( Al Ghubaiba city center ) i give also id but still my card

is not working, every time asking come again and again,

please understand my problem every time we are not able to come Du center because we are

staying very far .

i request you to please register my ID and please on my service as soon as possible

please see the attachment

i am waiting for your reply .

MY NUMBER : [protected]
my alternative number is [protected]

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H
6:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DU telecom service, mobile phone connection

I have a complaint regarding my pre paid number being de activated and cancelled by an untrained employee Mr. Albin at DU franchise in Mercato Mall branch, who doesnt know how to use the computer and keeps telling that he is new and i am unable to make or receive calls now. He tells me now he cannot reactivate my no now. I have to purchase a postpaid plan from him.

Please re activate my no and take the required disciplinary action for this gross negligence

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W
7:09 pm EDT

DU Outstanding settlement 2010

I left the UAE in 2010 and on due time I performed all necessary steps to cancel all service offered by du under account 1.[protected].

Back in 2017 I start receiving notifications requesting the payment of outstanding amounts. I have replied to every single request explaining that all outstanding amounts were settled accordingly in person when I left the UAE.

however, I also stated that in case du failed to process all the pending charges, I have not inconvenience to pay, however it is imperative that an invoice is sent as proof of the debt.

Since the notifications from du and now from an agency do not stop, I have replied that I'll submit a complain if I continue being harassed without a proof of the debt, as I said, I personally and diligently took care of the settlement of the account when I left the UAE.

Respectfully.

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M
5:41 am EDT

DU I am complain about the one du agent with bad behavior to his customers

I would like to share my bad experienced last night about the du's agent base in Grand City Mall Al Qouz Mall he has so bad interaction with the costumers I and my colleagues will not use du anymore simply because of the incident last night he acts so arrogant without any reasons why he have to shout and asking us a fight. we are so disappointed. please do an urgent disciplinary action for du's agent otherwise he will do the same to others as he did to us last night. which is will effect to du rate.

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M
2:50 am EDT

DU du home services bundle package

I applied for DU services 25th of September, being told that the only way i can get internet and landline is via a bundle package.

Everything was installed and my contract sent to me on e-mail.
I was not asked to sign anything, and knowing that I was receiving the needed services and that is is a 1-year contract, I have kept using the services and paying for DU accordingly.

I am now reaching 1 year from the beginning of the contract, and I made a call to clarify the cancellation process. I was told that my contract is for 2 years which took me by surprise. I never had to check the contract before because I wasn't asked to sign for anything, but now I did - and I found out that the DU representative has signed the contract on behalf of me, the signature is not even comparable to any of my legal documents signatures.
How should I proceed? I feel also that this is not right to go behind customera backs and illegally sign documents like this. Please help. I am not willing to pay the early termination fees.

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S
7:57 am EDT

DU billing dispute

The Marketing department of Du Mobile service provider in UAE has given me a call to activate an better plan and i have been informed that there will be no penality imposted if I dedicate my old plan and activate new plan but when the my bill has come AED 400 has been charged. When I contacted Du Customer they have raised a ticket on 31st July and till today i.e. 12th August this request is pending with out any resolution and my line is disconnected. I have been contacting them almost every alternate day I get a assurance that it will be resolved by tomorrow and nothing happens. They dont even has a courtsey to call back and update the status of ticket. I have been suffering with this poor customer service of du. I suggest people to opt for etisalat and dont go for du connection as they dont care about their customer.

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M
10:45 am EDT

DU du sim card

I am receiving the poorest customer service I ave ever seen in my entire life. They sent me a message asking to provide them with my passport and visa otherwise my sim card will be deactivated. I uploaded all the required documents. However, one week later they stopped it and texted me that they refuse my documents and I have to visit their branch. I visited six times till now in the past three days showing them my documents and no one know why they rejected it and no one can help. Every time telling me to visit us after a few hours with your Id it will be solved and nothing changed!. Lately, they advise me to change my number!. Not my sim card. They want me to change my number so it would be solved.

This is how Du customer service solves their customer problems, s!.

Do not recommend it to anyone especially for anyone who is new to the country. They have very stupid regulation.

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Update by mustafamamo
Aug 10, 2019 10:46 am EDT

Worest customer service

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B
12:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DU du postpaid

DU telecom...Is such a worst telecom Services in UAE. In fact Du and etisalat is same. I visited du store to cancel my postpaid bcoz my contract going to finish with in 10 days. Du center people saying u have to come after 11th day. And there is some charges also. So many people don't get proper salaries and these telecom people playing with people.
Unprofessional staff.
Dear new visitors please dont take any postpaid Sim/ internet services without knowing your contract details.
So many customers facing problems in UAE because of over charges, cancellation also we need to pay, i think it's good if they can add extra charges for new customers

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D
9:22 am EDT

DU postpaid

DU telecom...Is such a worst telecom that I ever have! They are adding a lot of third party services without your consent so that you'll pay them a ton of money! By the time you find out that third party services that they put into your account and ask to take it out and tell them you will not going to pay for that third party service that they put forcefully, they will gonna play innocent and they will say they don't know about that services! Also their customer care agents are so arrogant as if you're the one who did something wrong to them... We are f**cking customers and we will only pay the rightful amount from the usage that we use not the third party services that is so useless and forcefully being put there...I regret that I took DU as my postpaid telecom...Please don't get DU telecom as your phone service provider!

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C
4:29 am EDT

DU service

It's been more than 4 days i'm following up with Du customer service for
reconnection of my services until today nothing happened.
Actually i have paid my bill on the 25 of July, and it seems the payment didn't reflect on the DU system, i send an email with proof of payment on the 6 of the August, i can't understand this kind of service. i need my services to be connected at once.
and i need to speak to a manager.
My account number is: 1.[protected].

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DU In-depth Review

Website Design and User Experience: The DU website has a modern and user-friendly design, making it easy to navigate and find the information you need. The layout is clean and intuitive, with clear menus and search functionality. The overall user experience is smooth and efficient, ensuring a hassle-free browsing experience.

Range of Services and Products: DU offers a wide range of services and products to cater to different customer needs. From mobile plans and devices to home internet and TV packages, they have a comprehensive selection. Whether you're an individual or a business, DU has options to suit your requirements.

Network Coverage and Quality: DU provides extensive network coverage across the UAE, ensuring a reliable and stable connection. Their network quality is commendable, offering fast and consistent internet speeds. Whether you're in urban areas or remote locations, DU's network coverage is impressive.

Pricing and Value for Money: DU offers competitive pricing for their services and products, providing good value for money. They have various plans and packages to suit different budgets and requirements. Additionally, they often have promotions and discounts, allowing customers to save even more.

Customer Service and Support: DU prioritizes customer satisfaction and provides excellent customer service and support. Their customer service representatives are knowledgeable, friendly, and responsive. They are readily available to assist with any queries or concerns, ensuring a positive customer experience.

Transparency and Billing Practices: DU maintains transparency in their billing practices, providing detailed and clear invoices. They ensure that customers are aware of the charges and fees associated with their services. Any changes or updates to billing are communicated in a timely manner, avoiding any surprises.

Innovation and Technological Advancements: DU is committed to innovation and technological advancements. They continuously strive to introduce new services and products that enhance the customer experience. From advanced mobile technologies to smart home solutions, DU stays at the forefront of technological advancements.

Corporate Social Responsibility: DU demonstrates a strong commitment to corporate social responsibility. They actively engage in various initiatives and programs that contribute to the community and the environment. DU's CSR efforts reflect their dedication to making a positive impact beyond their business operations.

Overall Customer Satisfaction: DU has consistently received positive feedback from customers, indicating high levels of satisfaction. Their reliable services, competitive pricing, and excellent customer support contribute to this positive sentiment. DU strives to meet and exceed customer expectations, resulting in overall customer satisfaction.

Pros: - User-friendly website design - Wide range of services and products - Reliable network coverage and quality - Competitive pricing and value for money - Excellent customer service and support - Transparent billing practices - Commitment to innovation and technological advancements - Strong corporate social responsibility initiatives - High overall customer satisfaction

Cons: - None identified

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Phone numbers

155 800 155 More phone numbers

Website

www.du.ae

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