DUcredit is deducted

U Jul 14, 2019

I have been facing problem on my prepaid number [+[protected]].
I faced the issue yesterday . yesterday i recharge 50AED for activation of data bundle of 155 mb / day 192kb /sec for 30 days And before also i use this offer and they not send any information to this offer in directly renewed. this offer is directly renewed and my all credit is deducted an my activated service also deactivate. upon complaint to customer representative I was responded to in a very rude manner. I'm earning a very basic salary and deduction of 50 AED on recharge of too much to ignore. This is robbery in Broad daylight. When I asked to speak to a higher authority the representative rudely replied that's not possible.
I'm attaching the complaint I made via mail as well with no action. then i was requested you to reactive my service.

credit is deducted
credit is deducted
credit is deducted

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