DSW
reviews and complaints

I gotta say, I don't usually write reviews, but I had such a bad experience with DSW that I just had to share. I had placed a 2-hour pickup order, but the store it automatically sent me to was way too far away. I called customer service to change the pickup location, but they said they couldn't do it because my order was already being "shipped to the store." I mean, come on, it's a 2-hour pickup order, it should already be at the store, right?

Anyway, I asked if I could cancel the order and start a new one at a closer location, but they said they couldn't cancel it. They offered me a discount on my next order, but that didn't help me with my current problem of having to drive 40 minutes for my order. So, I reluctantly decided to make the long drive.

The next day, my husband went to pick up the order, but the store employee said it wasn't ready, even though I had received an email saying that it was. And to make matters worse, they couldn't find the order in the store! After speaking to a manager, they finally found one shoe in the correct size in the back of the store.

Honestly, I was so disappointed with DSW's customer service. It was disorganized, ridiculous, and completely unhelpful. It seems like common sense is a rare commodity at DSW. Needless to say, we won't be shopping there again.

So, I had a bit of a frustrating experience with DSW recently. I accidentally bought the wrong size shoe online, so I went to the store to return it. Unfortunately, they didn't have my size in stock, so they said they would have to mail it to me. The woman helping me said she had to do the purchase before the return, which didn't really make sense to me, but I didn't argue. However, when she processed the order, she ended up double charging me. I had to get the manager involved to fix it, which was annoying, but not the end of the world.

The real trouble started when I received my order in the mail. The box was completely destroyed, and to make matters worse, they had sent me the wrong shoes altogether. I reached out to customer service and was told that someone would call me at 12:30pm. I waited all day for a call, but no one ever contacted me. Finally, at 4:30pm, I decided to call them back myself (I had tried earlier, but they don't open until 9am). I spoke with a manager and explained that I was leaving for vacation soon and had ordered the shoes with plenty of time to spare. She acted like she was doing me a favor by expediting my order, but really, I should have received the correct shoes in the first place. She gave me the option to either bring the wrong shoes to the nearest DSW (which is about 20 minutes away from me) or package them up and do a return. I don't understand why I have to go through all this trouble when they were the ones who messed up in the first place.

Overall, I was really disappointed with the customer service I received from DSW. It's frustrating when you feel like you're not being heard or helped, and that's exactly how I felt in this situation. It seems like everyone from the cashiers to the packers to the managers needs some retraining on how to do their jobs properly. I don't think it's too much to ask for a company to get my order right and treat me with respect when things go wrong.

So, I recently put in an order on DSW's website for a pair of shoes that were supposed to be available for pickup in just 4 hours at a nearby store. However, after waiting for 6 hours and not receiving any email or notification, I decided to call the store to check on the status of my order. To my dismay, they informed me that they didn't have the shoes in stock and that they wouldn't be available for another week. I was pretty frustrated at this point, but I decided to ask if they could transfer my order to a different store that had the shoes I wanted. They agreed to do so, but unfortunately, I didn't receive any email confirmation that my order had been cancelled, and the website still showed that the shoes were available for pickup at the original store.

I tried reaching out to customer service through their online portal, but it didn't seem to be working properly. I sent an email, but I didn't receive any response. So, I decided to call customer service instead. After waiting on hold for what felt like an eternity (10 minutes), I was informed that the wait time was 72 minutes and that I would receive a call back. I waited for 2 hours before finally receiving a call back, only to be told that they didn't have the shoes in stock at any of their locations and that they couldn't offer me any kind of compensation for my troubles. I was pretty disappointed at this point, especially since I had used a gift card to pay for the order, and was told that it would take 3-5 days for the credit to go back on the card. To make matters worse, I had an account credit that was supposed to be refunded as well, but it wasn't.

Now, I'm stuck having to try to contact customer service again (which has a wait time of over 2 hours), and I'll have to spend more money to try to make my purchase because of the gift card issue. Honestly, I wouldn't recommend using DSW at all. They have over 400 locations worldwide, but they can't seem to get their act together when it comes to customer service. If you're looking for a better option, I'd suggest using Amazon or a company like Zappos instead. Trust me, it's not worth the trouble dealing with a company like DSW.

I recently bought a pair of Puma tennis shoes from DSW on March 9th. When I first tried them on in the store, they felt great and fit perfectly. However, after wearing them for just two days, I started to experience some serious pain in my right foot just above my big toe. The shoe was causing me so much discomfort that I knew I couldn't continue wearing them without risking injury.

I decided to take the shoes back to the Saint Louis Park, MN store just five days after purchasing them and asked to exchange them for another pair. However, I was told that the store policy dictates that once shoes have been worn, they cannot be returned. I was shocked and disappointed to hear this, as I believe that no customer should be forced to keep shoes that are causing them pain and injury.

To be clear, my issue with these shoes is not that they don't fit or that I'm unhappy with them. As a $60 pair of tennis shoes, I didn't purchase them for a fancy event or anything like that. I simply wanted a comfortable and reliable pair of shoes to wear while playing tennis. Unfortunately, these shoes are literally causing me physical harm.

What's even more frustrating is that DSW's return policy is not only bizarre, but it's also illegal in the State of Minnesota. According to state statute SS 325F.80, retailers are required to accept returns and issue refunds unless a policy exception is clearly and conspicuously displayed within the store. However, the return policy for DSW can only be found on the back side of a "This Register Closed" sign that is hidden from public view. Additionally, the sign is in extremely small print, which is a violation of the statute's requirement that signs be at least 14pt font.

Given the fact that DSW is selling products that are causing pain and injury to customers and illegally refusing to accept returns, exchanges, or refunds, I have to give them an extremely poor rating and recommend avoiding their store. Even if they properly displayed their return policy, refusing to accept a return of a shoe that's inflicting pain and injury would be outrageous in and of itself. As a customer, I expect to be treated fairly and with respect, and unfortunately, that was not my experience with DSW.

I recently purchased a pair of boots from DSW as an anniversary gift for my partner in May 2022. Although it took a while for the boots to arrive, I wasn't too worried about it since I live in Alaska and shipping can take longer. However, after gifting the boots, we realized that they were too small and needed a bigger size. So, I contacted DSW to request a return shipping label.

Unfortunately, when I took the package to FedEx, I was turned away because the label DSW had sent me was incorrect. I immediately contacted customer service through their live chat feature and was told that they would fix the error and send a new label right away. I was relieved to hear this and waited patiently for the new label to arrive. However, after an hour, I received an email stating that they could not process my return because of where I live, even though the boots had already made it to me just fine.

I was frustrated and confused, so I reached out to several different departments to try and resolve the issue. Finally, I was able to speak with a supervisor who suggested that I use a courier service of my choosing and save the receipt. He told me to email a picture of the receipt with my order number and they would refund 100% of the cost of shipping to my original payment method. I followed his instructions and sent the email in June, but I didn't hear anything back until July when I sent another email and received an automated response.

I was disappointed that I hadn't received a response sooner, but at least I knew that my email had been received. However, I still hadn't received my refund, so I contacted customer service again through their live chat feature. This time, I was told that they could only reimburse me with a DSW gift card, which I didn't want. I wanted my money back on my card, and it wasn't until I brought up my prior conversation with the other supervisor that the customer service representative agreed to process my refund.

Unfortunately, the process wasn't as simple as I had hoped. Even after all this time, I still had to call the customer service line to be transferred to the payment department to process my refund. It's now August, and I've called twice to try and connect with someone who can help me, but I haven't been successful yet.

Overall, my experience with DSW has been frustrating and time-consuming. While they may eventually reimburse me, the stress and wasted time aren't worth it. I would recommend going with another shoe company or even eBay instead.

I got two gift cards for DSW for my birthday, and I was thrilled because I had been eyeing a pair of shoes that were quite expensive for a long time. I went to the website to buy them, but when I tried to use my regular card to cover the difference, it was rejected. I thought I could try again later, but when I did, I found that my gift cards had a zero balance. I was so confused and disappointed. I called customer service, but it took several tries to get through because the line was so long. When I finally spoke to someone, the conversation was exhausting. The person didn't seem to understand my problem, and it took a long time to reach a conclusion. Eventually, she gave me a $20 credit, which was nice, but it didn't solve my problem. After a week, the gift cards were usable again, but the shoes I wanted were sold out in my size. I waited for them to be restocked, but they never were. I finally gave up and bought some other shoes, but I was still sad that I couldn't get my dream shoes. DSW's website design and customer service caused me to miss out on something I really wanted, and I think it's important to share my experience so that others can avoid similar problems.

I gotta say, I had a pretty terrible experience with DSW. Their customer service is just awful. I mean, come on, they don't even have phone or chat support like other shoe stores do. You gotta wait for them to email you back, and when they finally do, it's just some generic corporate language that doesn't really address your issue. And they always call you a "fellow shoe lover," which is just ridiculous.

But that's not even the worst part. They messed up my delivery address, even though it was written correctly on my account. They forgot to include my apartment number, so FedEx couldn't deliver my order. And then, to make matters worse, they passed it off to the post office, so I had to wait on hold for over an hour just to talk to someone about it.

And get this, when I told them I couldn't go to a store to pick up my order because I'm a cancer patient and it's not safe for me to be in public, they still suggested I go to their nearest store to pick it up. Like, are you kidding me? All the stores are closed because of the pandemic. They should know that.

And to top it all off, one of the items I ordered wasn't even in stock anymore, but they still offered to send me a new order. Like, do they not check their inventory before making promises? It's just ridiculous.

I mean, I get that things are tough during the pandemic, but other companies are still able to provide good customer service. DSW just doesn't seem to care. And to add insult to injury, they only offered me 30 reward points for all the trouble they caused. Like, that's not even worth a dollar.

Honestly, I don't think I'll ever shop at DSW again. They're just not worth the hassle. I'll stick with companies that actually care about their customers. DSW? More like Distrustful Shoe Warehouse.

DSW is a company that I would not recommend to anyone. Their customer service is absolutely terrible and I urge everyone to avoid them at all costs. I recently had an experience with them that left me feeling frustrated and disappointed. I wanted to buy a pair of shoes that I had seen in my local store, but they did not have my size. So, I decided to order them online. They offer free shipping with an estimated delivery time of 4 to 7 days. However, I needed the shoes in 9 days, so I paid extra for the 2-day delivery option.

To my surprise, one of the three items that I ordered (the one that I could pick up at the local DSW) shipped the next day and arrived the day after, which was within the 2-day shipping time frame. However, the other item shipped 3 days after I placed the order and the estimated delivery time was not 4 to 7 days, but 2 and a half weeks later! I immediately contacted DSW customer service to ask what the problem was. They told me that the item was coming from the vendor and that there was nothing they could do about it.

I explained to them that I no longer needed the items since they would be of no use once they arrived and that they could just cancel my order and return my money. However, they said they could not do that. I asked why not, since I did not have the product and they had my money. They said I could wait the 2 weeks, they would refund my shipping cost now, and once I received the package, I could go to the local DSW and return it. Then, I would have to wait until my money was returned, which would take an additional couple of days. I explained that this was unacceptable since I would no longer be at that destination when the delivery occurred and could not be responsible for that item being collected from that address.

Their response was for me to call FEDEX and tell them to hold the package in their location so I could then go to the FEDEX location and pick it up, then go to DSW and return it! I was shocked and frustrated by their response. I told them to call FEDEX and tell them to return the shipment to the original sender and return my money. However, they said it was not their problem once the order was placed. If I had a problem and called them, they would look into it, but they could not really do much other than return the shipping cost.

They did say they would make a new order for me if I wanted and send it to the location that I was going to be, but when I asked if it would get there within the week, the customer service representative said, to be honest, NO! Then why offer that choice? She said what she could do was if I went online and picked out an entirely different pair of shoes, then she MIGHT be able to have those shoes shipped to the location, but there was NO guarantee. When I said what would be the point of that if they could not guarantee delivery, she said, "I do not know what you want me to do because everything I offer you decline." I asked her if she was serious, she gave me two unacceptable offers which she couldn't even assure me they would reach the destination on time, and I'm the difficult one? (And by the way, this was supposed to be the supervisor) What a disgrace! Congratulations to DSW again if this is the caliber of personnel they hire and promote!

I've been shopping at DSW for a little while now and I have to say, I really like the variety of products they offer and the prices are pretty reasonable. However, my recent experience with them has left me feeling pretty frustrated and disappointed. I placed an order on May 12th for three bags, one of which was supposed to be free as part of a promotion they were running. I was really excited about this order because I was looking forward to getting the free tote that they were offering.

Unfortunately, things didn't go as planned. I received one of the bags on May 16th, but I never received the other two. According to the tracking information, the other two bags were delivered on May 20th, but I was home at the time and no one rang the bell. When I went out the next day, there was no sign of the bags anywhere. I live in a building and I shop online all the time, so this was really strange to me.

I tried calling customer service on Sunday, but after waiting on hold for more than 30 minutes, I gave up. I tried the online chat feature on their website, but it didn't work. I even tried emailing customer service, but I didn't get a response until three days later. By that time, I had already spoken to a representative. I tried calling again on Monday, but both times I had to wait on hold for more than 10 minutes and I couldn't wait any longer because I was at work. I tried again that night and finally got through to a representative after waiting for 25 minutes.

The representative told me that I needed to wait 10 business days to make sure I didn't receive the bags and then call back on or after May 26th. I was frustrated, but I didn't want to give the representative a hard time because I knew it wasn't his fault. I called back on May 27th and had to wait on hold for more than 30 minutes again. When I finally spoke to a representative, it took a long time for her to pull up my information. She initially suggested that it wasn't 10 business days yet from May 20th, but I explained to her that the 10 business days they told me to wait was the maximum delivery time for the shipping and that you don't count from the day the items were delivered. She didn't seem to understand, but I was getting frustrated. I finally got my refund and some reward points as a courtesy, but I was still really disappointed. I didn't get my free tote and the other bag that I ordered, which was the one I really wanted, and the only bag I did receive I will have to return to the store.

The customer service representatives I spoke to weren't the best, but they weren't terrible either. They weren't very friendly, but they weren't rude either. The biggest problem was that they were really slow and inefficient. Each call took more than 30 minutes and it was really frustrating. I would much rather do everything digitally if possible because customer service is usually a negative experience for me. I have a lot of other places to shop online, so the only advantage DSW has is that I can return items to the store. However, even the store staff aren't always that friendly. I won't boycott DSW because of this, but I don't think I'll be shopping there again anytime soon.

I have come across many negative reviews about DSW on various websites. However, after reading through them, I have realized that most of the complaints are due to the customers' own ignorance and negligence. It is surprising to see how many people fail to read the fine print or terms and conditions before making a purchase. It is also disappointing to see how some customers lack common sense when it comes to redeeming coupons or freebies.

One of the most common complaints is about the limited supply of free giveaways. It is important to understand that these offers are sent to rewards members as a reward for being a valued member. The supplies are limited, and it is the customer's responsibility to redeem the offer while supplies last. Waiting until the last minute to redeem the offer is not a wise decision. It is similar to any other major retailer, such as Victoria's Secret. The in-store complaints about offers that are clearly labeled "online only" are also frustrating. The in-store employee has no means of obtaining the freebie in-store, as it is an online-only offer.

Another complaint is about online orders not being shipped within the promised timeframe. It is important to note that online orders are shipped from Shoephoria in 4 to 7 business days. If a customer has not received their order after 9 days, counting Saturday and Sunday as part of those 9 days is not wise. All sales associates are trained to properly explain the four to seven business days rule to all customers using this method in-store. Unfortunately, some customers fail to listen and end up complaining about their own mistake.

While there may be some legitimate complaints about DSW, most of the negative reviews seem to stem from the customers' own ignorance and incompetence. It is sad to see how some customers fail to understand how retail sales work and end up blaming the company for their own mistakes. It is a difficult place to be employed for having to deal with such basic ignorance on a day-to-day basis. It also shows the decline in intelligence in people, decade by decade, generation by generation. It is disappointing to see how some customers lack substantial intellect or perception to any form of economic sales or retail-savvy understanding.

Nov 20,2023.

Item received was not what I had ordered. There was no invoice or return label.

Spoke to associate who verified wrong item had been sent. I requested that a return be sent to me. I was informed that this a return would have to be sent via e-mail. for health reasons I cannot leave my home. I fell that return labels should be mailed along with your order. I have been a long time customer and have enjoyed the DSW deals, but have decided to terminate my membership. And canceled my order.

Respectfully,

M .Nichols

My account has been billed for the amount of $97.53 for boots I did not receive.

I have waited nearly 2 months for my account to be credited back and to no avail, it has not been credited back.

No way, to conduct business!

Transaction ID

8WF31514PD0234629

Seller info

DSW

[protected]

[protected]@dsw.com

Invoice ID

[protected]

Note

Shoes and Accessories

Purchase details

[protected]

$97.53

Total

$97.53

sent to your Westampton address on 10/23/23. tracking number; [protected]. amount or return charged to my visa credit card number; [protected]. I am very concerned about your declining service as it has always been excellent. Please send me a check or credit my card. I had to return the boots using Fed Ex because you failed to include return shipping labels as you always dis in the past. I am disappointed. It was also an inconvenience for me to do this return. I have all of the transaction information as proof if you need it.

Genevieve Schaefer

[protected]

[protected]@gmail.com

Ordered the shoes. Received email 3-4 days later saying DSW was "still' working on my order.

Customer service refused to cancel my orer.

DSW could not get me my shoes on time. Now I have no shoes, and DSW took my money

VERY POOR DECISION MAKING

The shoes ARE going back for a full refund. I did buy an additional pair of shoes of which I am in no hurry. I will accept that pair, but that was the LAST order I ever place w DSW

re: Order #[protected]

Unsatisfied

So, I went to DSW in Maple Grove, MN with my son last week. I found a pair of boots I loved on the Clearance Rack that were priced at $69.95. There were stickers with this price on the sole of each boot. When I went to the cashier to checkout, the boots rang up at $155. I pointed out to the cashier that the advertised price on the boots was, in fact, $69.95, and asked her if she could correct the error. She called over a man (young with dark hair and glasses) who I assume was the Manager. His response to me was, "I'm not accusing you, but people switch the tags on merchandise all the time. The boots are $155." Tag switching? Seriously? Sounded like he was accusing to me, and to my grown son who was with me. Clearly, DSW is using a Bait and Switch tactic with their customers! I was very offended, to say the least.

I mean, come on, DSW! You can't just advertise one price and then charge a completely different price at the register. That's not fair to the customer. And then to accuse me of tag switching? That's just insulting. I'm a loyal customer and I've never done anything like that before. The manager could have easily checked the cameras to see if I had switched the tags, but he didn't even bother.

I've shopped at plenty of other retail establishments where the tagged price differed from the actual price, and they've always honored the price on the item. That's just good customer service. But not DSW. They'd rather accuse their customers of wrongdoing than admit their own mistake.

I'm so disappointed in DSW. I used to love shopping there, but now I'll never go back. And I'm telling everyone I know about this experience. My family, my friends, my co-workers, even my customers at work. I want everyone to know how poorly DSW treats their customers. Shame on you, DSW.

I gotta say, sometimes I feel like I'm getting played by the folks over at DSW. I mean, I've had to deal with their "Shoephoria" customer service team a few times now, and it's always a total headache. Like, I get it, mistakes happen, but why does it have to be such a production to fix them?

For example, I had an item missing from my order that I was charged for. Seems like a pretty straightforward issue, right? Nope, not according to DSW. It turned into this whole ordeal that took up way too much of my time and energy. And don't even get me started on the rewards points situation. I mean, come on, how hard can it be to track those things? Apparently, pretty darn hard if you're dealing with DSW.

And it's not just the actual problem-solving that's frustrating. It's the communication, or lack thereof. I've had to ask the same question multiple times because the person on the other end of the chat or email just doesn't seem to be paying attention. And when I reference their own policies or procedures, they act like I'm speaking a different language.

Honestly, I'm getting pretty fed up with this whole situation. I'm starting to feel like DSW is taking advantage of me, like they're stealing from me or something. And the fact that I have to physically go to a store to resolve these issues is just insult to injury. I mean, who has time for that?

Now, don't get me wrong, I do appreciate the deals and selection that DSW offers. But at this point, I'm seriously considering closing my account and taking my business elsewhere. I'd rather pay a little more for decent customer service than deal with this nonsense any longer. It's just not worth the hassle.

I recently made an online purchase of a pair of shoes from DSW using my trusty PayPal account. Unfortunately, there was a bit of a mix-up and I was informed that I would receive a 10% credit on my order. I was told that I would be charged the full price and that the credit would be applied within 2 to 3 days. However, instead of receiving the credit, I was double billed!

I tried to contact DSW by phone, but after waiting for a whopping 45 minutes, I was informed that there was still a 60 minute wait before I could speak to anyone. I left my phone number and was told that I wouldn't lose my place in line and that I would receive a call back. However, I am still waiting for that call back. I even sent a total of 8 emails to DSW, but the only response I received was an automatic reply that said "we will contact you within 48 hours". I received no response after that.

Finally, after what seemed like an eternity, I was able to get through to DSW on Live Chat. However, I had to wait for 20 minutes before I was connected to someone. When I explained my situation, I was told that they couldn't see the overcharge and that if I wanted it cancelled, I would have to work with PayPal. Luckily, I was able to contact PayPal easily and was informed that because the charge came from DSW, it couldn't be cancelled in PayPal. I was told that if the charge wasn't removed from my account within 30 days (by 11/13), I could file a complaint with PayPal.

To add insult to injury, after my Live Chat session, I finally received an email from DSW's customer service stating that my problem had been solved. Thanks for being a customer!

Overall, I would say that if you have all the time in the world, go ahead and order from DSW online. However, if you value your time and don't want to deal with the aggravation of waiting on hold for hours and sending multiple emails with no response, then I would suggest looking elsewhere for your shoe needs.

So, I gotta tell ya, I had a real doozy of an experience with DSW. I placed an order on December 18th, and everything seemed hunky dory - the item was in stock and ready to ship. But then, the very next day, I got an email saying that the item was actually not available. What gives, DSW? I was pretty bummed, but they did offer me a $10 credit for my next order, so that was something.

But then, just two days later, I got a message from FedEx saying that my order from DSW was on its way. Wait, what? I thought it wasn't available? I was so confused. I reached out to DSW and they told me to refuse the item when it arrived and they would give me a refund. Okay, fine. But then I asked them to contact FedEx to have the items returned to them, and they said they couldn't do that. What the heck, DSW? I called FedEx myself and told them I was refusing the order, but it was a real hassle.

Honestly, this whole thing was a real cluster caused by DSW. They kept apologizing, but it didn't really seem like they knew what was going on. They even sent me a message saying "sorry we missed you" when I hadn't even received the package yet! It was a mess. And this wasn't even the first time I've had problems with DSW. I'm definitely not going to be buying anything from them again.

One person at DSW said they would issue a refund within 3-5 days, but it hasn't happened yet. I'm not holding my breath. Honestly, I'd rather go barefoot than deal with this again. DSW, get your act together!

I recently came across DSW while browsing through a Gucci group that I'm a part of. I saw that many people were finding great deals on the website, but there were also a few negative reviews about the company. Despite the mixed reviews, I decided to give DSW a chance since they had a pair of Gucci shoes that I had been eyeing for a while.

However, my experience with DSW was not a pleasant one. When I received the shoes, I was disappointed to find that they were the wrong size and were actually men's shoes. I decided to return them and wait for the correct pair to arrive. A week later, I saw that DSW was having a sale on the same shoes, so I decided to purchase them again. Unfortunately, I received the wrong shoes once again - this time, they were also men's shoes.

I was extremely frustrated and angry at this point. I contacted customer service through their chat feature, but the representative was not helpful at all. In fact, she was quite rude to me even though I was not being rude to her. It was clear to me that many of the employees at DSW were not well-trained, and the people working at the warehouse where they send out the shoes were constantly making mistakes.

I had to print out pages of information about the differences between men's and women's Gucci shoes just to make sure that I received the correct pair. The shoes that I had ordered were supposed to be a women's size 35, but the men's shoes were exactly the same except for the "Gucci" logo on the back.

Overall, my experience with DSW was not a good one. While they may have some good deals on their website, the constant mistakes and unhelpful customer service make it difficult to recommend them to others. If you do decide to shop at DSW, be prepared to double-check everything and be patient with their employees.

I recently made a purchase on dsw.com for a pair of boots for my sister on December 1st. However, on December 3rd, I noticed that the order was still pending. I was starting to get worried because I wanted to make sure that my sister received her boots in time for the holidays. Finally, on December 4th, I received a shipping confirmation email stating that the item would be delivered on December 8th.

On December 8th, I eagerly checked the tracking information only to find out that FedEx never received the package. I was extremely frustrated and decided to call customer service to see what was going on. The representative informed me that a replacement order would be sent out and that I would receive a confirmation email with the new tracking number.

However, on December 9th, I still had not received the email confirmation of the replacement order. I decided to call customer service again and was told the same thing - that a replacement order would be shipped and that I would receive a confirmation when the package was shipped. Unfortunately, as of December 10th, I still had not received any confirmation that a replacement order was even processed.

To make matters worse, I had already experienced issues with another order and had to deal with a representative who put me on hold for 45 minutes. I was extremely frustrated and decided to tie up her phone line by putting my phone on speaker, popping some popcorn, and watching TV while I was on hold. Finally, after 45 minutes, she transferred the call to another representative who tried to assist me, but I requested to speak to a supervisor.

Thankfully, the supervisor was helpful and refunded a good portion of my money. However, I was extremely disappointed with the customer service I received from DSW. As a VIP member for many years, I plan to take my business elsewhere. It's a shame that they're outsourcing their work and not providing the level of customer service that their customers deserve.

I gotta say, I had a bit of a rough time with DSW. I ordered a pair of boots a while back and when they arrived, I was shocked to find that I had received two left boots from different brands. I mean, come on, how does that even happen? But to their credit, they did make it right and sent me a new pair.

Then, I decided to order a pair of sneakers. When the package arrived, I immediately knew something was off - there was no top to the box! And when I looked inside, the sneakers were just thrown in there, looking like they had already been worn. I called customer service and they told me to send them back for a new pair. But here's the thing - the pair they sent me didn't even come with a proper box! So I had to go find one myself.

Finally, I received my new pair of sneakers. And guess what? They were packaged the exact same way as the last pair - just tossed in there, looking like they had been sitting around for ages. I was so frustrated that I took them back to the store. And let me tell you, the manager was not helpful at all. He was so condescending and refused to give me a refund, only store credit, because it had been over 60 days since I purchased the original pair.

So, I ended up using my store credit to buy another pair of shoes. This time, I went for some slip-on shoes. And when they arrived today, I was disappointed yet again. They were just thrown in a box and the bottoms looked like they had already been worn. I'm exchanging them now and really hoping that the next pair they send me is actually brand new and packaged like it should be.

Honestly, I don't know how they managed to mess up three completely different pairs of shoes in a row. It's beyond me. But I'm still holding out hope that they can get it right eventually.

I recently purchased two gift cards from DSW for my mom and sister as a Christmas gift. Unfortunately, when my sister tried to use her gift card, it didn't work. I had her bring the gift card to me and I went to the store to try and use it myself, but it still didn't work. I decided to call DSW's customer service for assistance.

The person I spoke with on the phone was patient and somewhat helpful, but unfortunately, they weren't able to resolve the issue. They suggested that I email ***@dsw.com with all of the relevant information, including the receipt and gift card number. However, I noticed that the gift card number on the card itself was different from the one on my receipt, which was confusing and frustrating.

I'm not sure how this happened, as the gift card was wrapped as a Christmas gift and hadn't been used until my sister tried to use it a few days ago. I ended up wasting $120, which is a significant amount of money that I worked hard for. I'm not sure if the cashier who helped me at the store made a mistake or if someone tried to scam me, but either way, I was extremely unhappy with the situation.

When I emailed DSW's customer service, I explained everything that had happened in detail. However, they didn't seem to take the time to read my email thoroughly. Instead, they simply told me to call customer service again and again, which was frustrating and unhelpful. I felt like I was just being pushed around and not getting any real assistance.

Overall, I'm disappointed with my experience with DSW. I've been a loyal customer for many years and have never encountered a problem like this before. It's unfortunate that they weren't able to help me resolve the issue and that their customer service process seemed to be more about passing the buck than actually solving the problem. As a result, I don't think I'll be shopping at DSW again in the future.

So, I gotta say, the shoes I got from DSW were pretty good. But let me tell you, their return policy is a real pain in the you-know-what. I bought these boots from the store in Euless, TX and they hurt my feet after just one wear. So, I took them back within 30 days with the receipt and everything. But the manager there gave me a hard time about it, saying they had to be in perfect condition to get a refund. Like, come on, I already wiped the bottoms off for her and everything. She did give me the refund, but made it clear that I couldn't do that again in the future.

Now, I work in retail myself, and let me tell you, this is just bad business. Shoes are one of those things that you really need to try out in the real world to see if they're gonna work for you. And DSW is making it way too hard for people to do that. I mean, who wants to buy a pair of shoes and then be stuck with them if they don't work out?

Honestly, I don't think I'll be going back to DSW anytime soon. I need to be able to buy shoes and return them if they don't work out, without all these crazy rules and regulations. And I can't recommend them to anyone else either, not with a return policy like this. It's like they're training their employees to be the shoe police or something. No thanks, DSW, you've lost my business for good.

I recently made an order on dsw.com for a pair of shoes that I needed for an upcoming visit. I was willing to wait the seven business days it would take for the shoes to be shipped to me. When I was filling out the order, I noticed that the default store address was on the other coast of Florida in Miami. I quickly changed the store address to the one nearest to me in Naples and placed my order. Everything seemed to be in order when I received my confirmation.

However, eight days later, I received an email saying that my order had been delivered to the Miracle Center store in Miami instead of Naples! I was very frustrated and called customer service, which was apparently located in India. They promised to resolve the problem and call me back, but they never did. I decided to take matters into my own hands and called the store in Miami where the shoes had been delivered. I spoke to a male supervisor named Jamie, who was not very helpful. He suggested that I cancel my order and place it again. He didn't apologize for the poor customer service or try to find a solution to my problem. I asked to speak to the store manager, but Jamie insisted that he was there to help me and that canceling my order was the only solution. He didn't even try to find a way to get the shoes to me. All he did was cancel my order and ask me to place it again, which would mean waiting another eight days for the shoes to arrive. I was very disappointed and decided not to place my order with DSW again. I would rather pay a higher price on Amazon than deal with this kind of service. I don't think DSW will be in business much longer if they continue to treat their customers this way. Overall, it was a horrible experience and I would not recommend DSW to anyone.

Order [protected] 11/29/22 Recd msg $50.24 of the $84.99 will be refunded appealed this on 1/3/23, recd msg add'l $17.69 would be refunded and a CREDIT OF $20 ON MY ACCOUNT. Expld 3 times do not want "credit" want my full refund. Refund policy states a charge of $8.50 shipping will be charged. Meaning I am still owed $11.50. I will acquiesce to the policy so take the $8.50 our of my "credit"

copy/paste your own policy

WHAT IS YOUR RETURN POLICY?

Other than merchandise marked as FINAL SALE, you may return merchandise at a U.S. DSW store or at dsw.com for any reason within 90 days of the original purchase date. Returns must be unworn and undamaged with the original receipt or packing slip to receive a full refund via your original form of payment (including PayPal).*

Returns made without the original sales receipt or pack slip must be returned using a valid ID and will receive a merchandise credit that is equal to the current selling price. DSW may limit the number of returns permitted without an original sales receipt or shipping invoice.

Returns with a gift receipt will be issued as a merchandise credit or even exchange. If returned or exchanged at dsw.com, any funds credited will be automatically issued on the original form of payment.

Returns purchased with any DSW Rewards or offers will be refunded only the final purchase price. Rewards and offers will not be reissued or recredited, except for exchanges made on the same day of purchase.

Please allow 7-10 business days once we receive the product to process your return and credit any funds on your original form of payment.

DSW Reserves the right to limit returns or exchanges regardless of the receipt.

IS THERE A RETURN FEE?

For DSW Gold or Elite members, return shipping is free. For all other customers, if you use our pre-paid return label, the costs of return shipping is $8.50 for any number of items and will be deducted from your refund.

I placed an online order with DSW and was charged once a week after placing the order. The next day, my card was charged again. I contacted a representative and they claimed that there was a single hold (the original charge) on my account. However, my bank processed it as two CHARGES and forced my checking account to overdraft. I was refunded the next day for the second charge. Today, a THIRD charge popped up on my account. DSW is keeping me from accessing my funds due to overcharging. They claim it's a hold, but there should not be two holds for the full purchase price of a single order.

On 20 May 22 I entered the DSW store about 3:30 on bridge street in Huntsville AL and was amazed to see ALL the employees wearing masks 😷 I commented to one of the young female employees that " I could not see her nice smile and asked why she is still wearing a mask...". She stood up immediately in an erect and annoyed stance and through her visible frown lines she paused and said, " ... because I CAN!".

I told her it was setting a bad example and actually was unhealthy and that I used to wear a real mask as an Air Force firefighter.

Upon leaving the store about 5 min later I saw one of the 2 young female employees I was talking to earlier complaining to their black female manager that I was " weird " and they all seemed very annoyed. They were talking so loud that bit only did I hear it but it was within earshot of many other customers I interjected into their conversation about me and said " actually it's very weird at this point in time to require all four employees not to have a choice and be muzzled like slaves. ".. all the manager could say is " have a nice day ( in a very sarcastic tone). She wouldn't answer any of my questions about why she required her employees to breathe their own carbon dioxide through their Bacteria sponges.

I have be a loyal customer for decades going fan to when I lived in Dallas in the late 90s. I shopped at the one on Phoenix when I lived in Scottsdale AZ.

I am a combat veteran and have never been treated so rudely and targeted like I was in that store. Not only was it an awful first impression of what I used to consider a great store but it represents to me an authoritarian manager who is trying to control her employees rather than lead them.

At this point in time there is no mandate and it is not a hospital or health clinic. Your are violating the ADA since all deaf customers and most children will not be able to read lips or see or understand facial expressions. You are leaving your corporation open to big lawsuits and setting a very bad example of moving on gem the pandemic and also detracting from customer service where smiles and facial gestures are essential to providing superior customer service.

I received very poor customer service and am not sure I will ever be able to feel comfortable at this store even though it's right near my house. I sincerely hope that this matter receives the highest level of scrutiny and followup

I returned two pair of boots on 3-6-22 at 2:15 pm, to the Southfield store. I made an error in leaving an item I had purchased from MAC cosmetics worth $20 in the Boot box returned to DSW. Although, I made the error in leaving the MAC item in the boot box I returned, the salesperson should have contacted me to return my item. How can a salesperson be so untrustworthy by "keeping" a product that does not belong to her? That says a lot about the salesperson's character: if she is untrustworthy to a customer, I assume that she is untrustworthy as an employee of DWS. I use the word untrustworthy when speaking on the DSW salesperson, because had she been trusting she would have contacted me (my information from return DSW merchandise) to return my MAC items. I had all my returns in the boot box, but actually forgot to take the MAC item out the boot box before leaving DSW store. By the time I reached Macy's to return the MAC item, it was too late to call DSW to inquire about the MAC item.

Items returned: Y119994464 and Y119994476