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MultiChoice Africa / DSTV
MultiChoice Africa / DSTV Customer Service Phone, Email, Contacts

MultiChoice Africa / DSTV
reviews & complaints

www.multichoice.co.za
www.multichoice.co.za

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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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6:12 am EDT
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MultiChoice Africa / DSTV incorrect billing

I was billed r2607 last month incorrectly and have phoned the call center numerous times. There is no supervisor or manager available or you get put on hold indefinately. Call center lady can see it is an incorrect billing but no refund can be made and now they want to debit my account again. This is theft and fraud an no person to take responsibility. Better off cancelling all transactions with multi choice as the company has no management in place and are criminals. I will be looking for ways to take these criminals to court as this is a company that takes customers money and does not care about rectifying there mistakes.
Jean-pierre griffin [protected]

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4:40 am EDT

MultiChoice Africa / DSTV being billed and never requested

Hi good Day
My name is Fazlin, i have not been with Multichoice for more than 2 years, however i have been billed via debit order which i did not request! I would like to know who authorised this reconnection debit order as i was billed and service fees charged to me from my bank which i Feel You should pay as i did not request any service from you.
Proof of that will be no voice calls as i never called and i would appreciate evidence thereof if you say so.
Else i will have to take this to the Press as well as take further steps, as this is Fraud.

No permission was granted.
I would like to be reimbursed for this immediately .
I called spoke to Nomkazi reference 26438861i131.

Nobody has since called or emailed me with any feedback to this matter of which is fraud.
Taking from someones account and debit fee and service fee charged to me, WHICH I NEVER REQUESTED... This is disgusting.

I hope to just get a response on this matter urgently.

REGARDS
email address and contact number was provided to Nomkazi at Multichoice cape Town.

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4:31 am EDT
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MultiChoice Africa / DSTV customer services

Pathetic service always from call center agents. Very unprofessional, constantly need to call back because I am put on hold for long periods of time. Agents are unable to return calls and customers do not have access to free calls to wait on hold with these agents. I am a loyal DSTV customer but due to constant issues I am thinking of switching to another service provider to avoid all this hassle.

On numerous occasions I have been disconnected although my account is not in arrears.

I hope a well informed agent gets back to me to resolve this. I am at this stage very disappointed and irritated with this service that I am receiving.

Viloshini [protected]

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Nazie
, ZA
Nov 12, 2019 7:46 am EST
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I've called twice in October to downgrade, Paid R650 on the 03/11/2019. On the 12/11/2019 my services was disconnected. I called 7 times, was put on hold for 20 minutes waiting on a team leader to assist me. Only to find that I was not down graded to Compact and was told I have to pay R560 to activate my services.
Question, why was my call not logged on the system for down grade. I have to be without DSTV until the 03/12/2019.
No one could assist my down grading me unless I pay.

How pathetic is that. I'm furious frustrated and very very angry. 2 Call center agents was very arrogant and did not want to listen to me
What type of service does DSTV provide.

Unhappy costumer
[protected]

L
L
LesibaLo
, US
Nov 04, 2019 3:39 am EST

On the 2nd of November 2019 between 9:00 and 11:00 I called Dstv / Multichoice to open a Dstv new account and spoke to a pathetic and arrogant call center agent introduced himself as Thabo Mie. This agent asked me if I read the terms and conditions of opening a new account when I answered which ones. He then said I should go and read the Ts & Cs before opening a new account. The alleged terms and conditions were in fact read to me by the person who installed the receiver. Thabo Mie failed to explain to me where to find his alleged terms and conditions. I then asked this Thabo Mie if he refusing to provide me with the service and he kept on saying I must call again when I have read the terms and conditions. I insisted that I read them if he was referring to the blue or green small form that I went through with the installer. Thabo Mie continued to refuse to service me and become arrogant without even listening to what I was saying. He continued to interrupt me while I was talking and then he ended my call without providing the service that I requested. The experience with this Thabo Mie was poor, full of arrogance without respect.

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1:01 pm EDT
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MultiChoice Africa / DSTV overcharged - constant billing issues

To whom it may concern. May I please ask for a manager or supervisor in the DStv call center to contact me regarding the current outstanding amount on my DStv account. Due to lack of understanding from your Call Center and the fact that they do not pay attention to to requests, my account is now on hold for R1121.67 due to your agents upgrading my packages. Your urgent assistance will be appreciated.

Mariana Nel
[protected]

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12:38 pm EDT

MultiChoice Africa / DSTV account query /customer service

I always pay my DSTV premium via EFT transfer every month on 26th .
I have paid on 26th and today I get cut off 30th .
When I called in I was put on hold for almost 30minutes.
I called back and the same happens for 20 minutes
I requested to speak to a team leader but to no avail.
I was told by call centre agent systems are slow .
If there was a Increase of some sort why was I not called or sent out a communication?
Utterly disgusted with the service of this service provider .

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10:58 am EDT
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MultiChoice Africa / DSTV disconnected services

I have been on a Compact Plus package since 2018. I pay via EFT on the 2nd of every month. On 20 October 2019 I requested my package to be ugraded to Premium package in order to be able view the Rugby World Cup. I agreed for an upgrade after being informed that it will cost me R120.00 to upgrade with an option to downgrade on the 1st of the following month should I wish to do so. To my surprise on 30 October 2019 my Dstv was disconnectdd, when I contacted Dstv call centre I got different explanations but the last Agent told me my account was outstanding. I requested my matter to be escalated to the Complaints department as I felt I was misinformed when I upgraded my package. I then later received an sms notifying me that I needed to pay R1, 073.00 in order to be reconnected, yet my payment date is the 2nd of every month. So I am left with nothing to watch since I have not received a call from the Dstv complaints department. This is very disappointing.

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2:08 am EDT
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MultiChoice Africa / DSTV dstv price lock pvr compact

I subscribed to dstv pricelock in august and my services were activated on the 23 of august but on the 5th day after activation my services were disconnected i called in to find out what the problem was and i was told that they were reconnecting it and they would escalate the problem because my funds were not allocated to my explora but after that call on the 5th day my services were disconnected again i called and i was told the same thing as previously ever since i have been having the same problem everytime on the 5th day i have to call for reconnection and being told that it is being escalated but nothing is being done

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4:38 pm EDT

MultiChoice Africa / DSTV bad customer service and wrong advertising

29 October 2019
22 :00
Ms K THomas [protected])

I had saw on the internet that you can add on an indian bouquet to any subscription the first consultant confirmed it and also gave me amount needed to pay I have then did a eft and waited for my service to be connected and I then phone a consultant again who then gave me alot of crap saying I cant have an indan as a add on and instead of apologizing he had time to give a few moments of silence dstv is becoming a problem because they are always give you bad service I would like money to be refund

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12:46 pm EDT
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MultiChoice Africa / DSTV accredited installer

Seun an accredited installer for DSTV
tshontifl@gmail.com. This installer was across the road doing an installation at a shop and we know he also does work for Pep Stores. We approached him to install a Explora in one of our rooms, as we have a guest house. For 6 days he promised every day that he will be there that day to install. He eventually he came on Saturday on 26th of October. After being busy for almost 4hours he could not get the other 2 decoders to play, only the Explora worked. He wanted to leave at this point as he had already spent 3 hours, but he wanted his full payment for the job, "as we had to meet him half way", even though the other decoders did not work. He will then come and fix the problem on Monday. I informed him that he could not leave the decoders off as we have guests. He finally phoned the Bloemfontein branch from our phone and the agent helped him to get the other to decoders to work. We paid him R2000 in cash, but he could not give a receipt, as he forgot his book in Aliwal North. About 10 minutes after he left we changed channels and both secondary decoders gave errors. I phoned the Bloemfontein agents again and they explained that there is no hart beat between the Explora and the other decoders, and that it could be due to the fact that there is no dyplexer unit. The then took all settings back to the previous settings, leaving out the Explora. Upon phoning him with the problem he told us that there is no need for a dyplexer, only the LNB cable. He would come on Monday and correct the connection. Monday came and went and he promised Tuesday by 10am. At 11am he promised during the day, yet he still has not phoned or came to fix this problem. He has an extremely unprofessional and has no respect for the fact that this is a business that offers DSTV as part of their package to clients.

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10:31 am EDT

MultiChoice Africa / DSTV incorrect amount charged and wrong date

I would like to lodge a complaint with regard to DSTV. On the 6/October 2019 i called to upgrade my service. I was instructed that i will pay the amount of R809.00 for full premium. The calls are recorded and the person that i spoke to said to me that i will pay on the 1st nov 2019 and i advised the consultant not to activate anything on the account only R809.00 is agreed. Today the service has been cancelled and we only get paid on month end. I have been calling for almost the whole day with no help. Reguest for team leader was placed on hold for almost 20 minutes.. Its unfair how you run your business. I requested for the call to be listenned that wa at 2pm and someone must get back to me nothing ..

Account holder Samuel Matsoso
contact number [protected]/[protected]
id number [protected]
Please call us back with feedback

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5:53 am EDT
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MultiChoice Africa / DSTV incorrect debit amounts

My DSTV PriceLock account has been debited with the incorrect amount for a few months now and after numerous attempts from my side to get someone to rectify this, not a single person has even bothered to give me feedback after my complaint has been escalated to the PriceLock Department on several occasions. The turn-around time for feedback is between 24 and 48 hours. I wasn't aware that it has now changed to "NEVER"!
Absolutely PATHETIC!
A bunch of lying (never calls me back) cheating (debiting amounts not signed for by me) thieves (stealing my hard earned money)

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5:11 am EDT

MultiChoice Africa / DSTV a fraudulent holder was using my account after I disconnected it

I cant even begin to describe how disappointed I am with this company.

I installed my account in 2015 while living in Mpumalanga - for a very cheap option as I was living there without family and didn't need all the channels at that point. On the day of installation, I realized the package had too few channels so I phoned them immediately to upgrade. The agent on the other side assured me that it will be upgraded and I was sorted out. Now we all know how this works, you don't pay, you get cut-off.
In January of 2016 I disconnected my account in because I was moving to another province. Which i was told can be done hasle free and I can always reconnect, cool. but as time went on, i couldn't reconnect as I rented in flat with dstv connection already and didn't need to connect mine.

Last year 2018, I tried to reconnect because I moved now to another province and living with my family now and I was told to pay R600 because my account is in arrears - WHAT!? How does an inactive account accumulate debt? It has not been in use since 2016 and now they say it has been running in background or something to that effect.

Appearantly I had double account for 1 residence - which is the cheap package that I cancelled on installation ( it was Not cancelled or just upgraded to the package of My choice by the stupid agent who assisted me telephonically when I opened the account) and the upgraded package i continued to use till I moved away in January 2016 .. how is that even possible? On whose residence was this dormant account running that I now have to pay for? Whose account am I now being forced to pay because as long as I had Cancelled my account, I shouldn't have to pay for one that was being run without my knowing .. this is soo messed up on so many levels .. will rather install the OpenView and save myself the trouble

I contacted you in 21 December 2017 via Facebook and again in 2018. In my correspondence with you via Facebook on 22 Sept 2018 i sent communications of a message i received prior that stated that my account has been active but used by different holder - how in the hell is that possible when I deactivated the account Myself - wasn't the agent supposed to note this that the account holder is DEACTIVATING the account and shouldn't he have consulted me to enquire about a sudden different holder using MY account ..something fishy going on

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4:02 am EDT
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MultiChoice Africa / DSTV account service

This is hugely frustrating, dating back Feb 2019. Communication with an agent (Khulekani) and Team Leaders (Phelelani, Briden) and later with Managers (Zamani Ndlovu, Tebogo Thobejane) to have premium account upgraded to PriceLock. Currently now (October 2019) this has not been done and was promised in writing of the amendment, several times.
Find attachments of confirmation and communication from two Managers with apologies and promises of these amendments.
I will now escalate this further to social media, other publications and including HelloPeter.
I have all the relevant information now to confirm my premium account should've been updated from EndOfMonth Feb 2019 with correction of outstanding credit funds to my account.

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3:08 am EDT
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MultiChoice Africa / DSTV i'm not getting a service

I can't begin to explain the bad, pathetic service I've received from DSTV. My service went off on the 27th October 2019 at 10:00am and at 20:15 on 28th October 2019 I'm still trying to get my service connected. I checked my cellphone and I've spent two hours on the phone with DSTV customer service trying to connect service. I tried upgrading which couldn't be be done and I get charged R58. 33 for them trying to upgrade. I went out in the rain to go pay it and still no service. Customer service advises have this s**** of getting rid of customers by keeping them on hold for more than 10 mins till you end call. No one calls you back. I even tried calling price lock department thinking I was on price lock and that might be the gerrir when upgrading and then the craziest thing happens the so called manager says that the customer services advisor don't know what they doing and also shifts responsiblity. After I explain to him that his the manager and I would expect him to take action and be a manager. He replies by saying he will get the right people to call me immediately. That was at 13:00 today and it's 20:30 now. This complaint does begin to express how upset I am. Going for day 2 with no service and I over paid before my bill is due, but seems no one cares. And they ask why they loose so many customers. Today 29th October 2019 still no service

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9:18 am EDT

MultiChoice Africa / DSTV service reconnecting my tv channels

Good afternoon

I just spoken to you Anelisa with regards to my problem service from your company Multichoice.
Reference number quoted above and I need assistance with my TV as you promised to escalate to your superiors.

Multichoice is quick to penalize even though they know from their systems-you haven't been active.
I also need service for my money as you do with your financials. We experienced Bad service as you always have outsourced Technicians that charges us for their service whereas they are doing all at your company expense.
That is not on and also the calls towards your call center is very costly.

Why do we have to pay always when you can provide service? Do the right thing and advise your superior or I will have to find a more effortful way to escalate my problem.

I am waiting for your email explaining all-having had spoken to you.
Reference number is 5042966i159.
Promised as escalating to Technician or her superiors.
People have had too many complaints, similar and if not doing anything about it.It will need to be taken to a higher level even if it includes license to broadcast.

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Update by PhumeleleNd
Oct 30, 2019 9:23 am EDT

Followup from yesterday email and complaint:
I've had issues for the second time with DSTV.They keep on increasing the fees as long as days count not considering how many days you've lost.I phoned and had numerous excuses about the decoder, the weather and the satellite dish.How can they take half-way responsibility when it comes to servicing our products but full accounting on our funds.I was at their offices and spoke to Lee-Roy who went to his supervisor and advised his superior said I can suspend my account wiyh immediate effect.Why do they outsource technical responsibility to people who happen to overcharge us even with old products they removed elsewhere?
ID Number: [protected]
phumelele.ndengezi@gmail.com
[protected]

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8:28 am EDT

MultiChoice Africa / DSTV dstv customer services

I have been struggling to get customer service from DSTV for the past 3 weeks.

It started woth DSTV trying to take a debit order for the amount of R2600 in stead of R900.

I phoned on the 7th of October when I realised the mistake. DSTV informed me that was a mistake an the correct amount will be subtracted and I will receive feedback within 72 hours.

The only feedback I received was my DSTV being cut of on the 11the of October. I phoned DSTV to try and sort out the issue. I spoke to a manager eho promised to escalate the matter and to sort it out. Telling me he cant reconnect (which was not true). He promised to phone me back whic also did not happen. On the 11th of October I made 9 calls with a total of 230 minutes. That is almost 4 hours.
After all this wasted time nothing was resolved and my dstv was still not connected.

On the 13th of October I tried again.I spoke to someone who lromised my DSTV will be connected before the end of the day and my account rectified.

On the 14the DSTV was still not reconnected. After half an hour and no assistance from the Jhb Branch did I phone the Pretoria call centre. There I spoke another half hkur on the phone with a manager who directly reconnected the dstv and promised to handle the account and rectivy the billing error and to get back to me.

On the 19th of October my DSTV was disconnected again. I have not heard anything from the manager promising to sort out the mess and phoned the Pta call centre again. 6 calls later and another 45 minutes latwr I was again promised account would be rectified and my DSTV was reconnected.

24 October was I again disconnected and after another 22 minute call was I reconnected and the same promises made.

Today the 28th of October. My account has still not been rectified. My DSTV again disconnected. 3 calls and 40 minutes later and still no assistance and another call I was hung up on.

I dont know what to do anymore and think it better to just disconnect my DSTV. Absolutely nl servkce and empry promises with no feedback.

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8:12 am EDT
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MultiChoice Africa / DSTV dstv service complaint

On 26 october at around 18oo I upgraded my package from compact to compact plus, I paid in the addition difference and logged the call via the whatsapp line and playstore app to clear the error code e16-4.

Both the apps returned with status cleared, I then call the help desk and spoke to the first agent, who told me to bring the decoder in, after 45 minutes of my call cost and then at 20hoo I spoke to the supervisor ayanda mia and another 30 minutes later of my call cost she said the problem cannot be resolved and the technical team will fix the problem by 23hoo.

By 11h00 on the 27 oct problem still not fix, I then did the full process again and after another 45 minutes with agent nontando mtnhangas the problem was still not resolved only to find out the my services were now full disconnected.

Now dstv will want a reconnection fee for a simple request which the failed to resolve.

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Update by Strini56
Oct 28, 2019 8:13 am EDT

Still not resolved

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6:33 am EDT

MultiChoice Africa / DSTV price lock / accounts department

During February 2019 I requested a settlement letter and received one that would load properly. I could see on the letter that the settlement amount was R2376.58, the letter was in html format and I couldnt follow the link to set up the payment plan.
I asked for the letter to be resent in a format that I could use and was sent a letter by another person, still in the same format but the amount was now over R3000. I queried the increase and was asked to forward the original letter, which I did on the 14th February and I have never had a response, even after various follow up emails.
On the 15th October 2019, and without any permission to do so, or even any correspondence since February. Multi choice attempted to debit my account for R5753.

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5:49 am EDT
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MultiChoice Africa / DSTV failure to disconnect my subscription

My TV set accidentally broke on Saturday, I then contacted Multichoice to disconnect my ser ices until my TV is fixed, they are refusing to assist me and keep on referring me to Terms and Conditions which were never presented not explained to me. Why is it that when one upgrades, you assist them within a blink of an eye, but when one wants to downgrade or diz on e t their servi ces, you take us from pillar to post? This kind of behavior must not be tolerated. I demand that my decoder be disconnected

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4:23 am EDT
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MultiChoice Africa / DSTV charges

I opened a price lock account with DSTV beginning of the year and in May or so my contract ended at work. Then I proceeded to cancel my services with price lock and down scaled. I opted for DSTV plus which I paid for one month there after I stalled . My outstanding payment was R1200 and to my surprise I payed my services and still with my payemnt I got a notification of an R800 fee to pay for re-connection within a period of a month. I am not given a clear discription of what s it I owe.

I need an urgent response in this regards.

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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