MultiChoice Africa / DSTV
reviews and complaints

Faulty decoder was replaced on 23 June 2021.Also changed address and email address.
After that I could not access all channels on DSTV now and all devices did not show on DSTV app on phone or tv devices.
That was now corrected . Devices were LG, Hisense, and tv that shows as Telkom Tv on app and Samsung phone .

On my cellphone the Telkom tv and cellphone is shown as devices -No LG tv .On app on Hisense tv only Telkom and cellphone as registered and Hisense (to be registered ) but no LG TV .When I try to register the Hisense and LG TV it says that already linked to another account, .

I was asked for the ID number of yhe two devices but not sure where to find it.On the Tv under manage devices it shows Hisense TV 43E5600EX and under that NwOsHoYf2E2RLCmCtzgikHCT. Last person on live chat told me that this is not the device id. Now where must I find it.

I have now over 3 days spoken to 9 people, R150 airtime later, spent time on live chat today for 4 hours and still no joy. Someone must be able to assist. I merely changed decoders. How can this be .

my details : EA Coetzee [protected] Cell [protected]
Address !93 Jacaranda Street Protea Heights Brackenfell 7560 . Recent address 195 Cook Street Goodwood -address was changed 23 June
Old email addressed [protected]@arc.agric.za and [protected]@gmail.com

I would appreciate assistance as I am at wits end

in 7 May 2021 i paid 399
in 20 May i paid 399
also paid 200
then in 21 May i paid 610

my DSTV is always disconnected i make a call but my issue is never resolved i have emailed all the [protected]. my contact [protected]
im sick and tired of these.

Call center agent who works for DSTV in South Africa named Ncumisa Letlhage gave the worst customer service ever. As I was trying to explain my problem to her she was talking over me, more than once I asked her to give me a chance to speak and she would end up talking while I was speaking. Her tone was very aggressive, she was actually shouting at me. I could not take it and I hung up. When I called again instead of picking up my call she just remained silent and eventually hung up. The problem I was calling about was not solved. Her attitude and tone were appalling to say the least.

Rookie - The final episode of rookie has not been available on catch-up for over 2 weeks now!

The final episode was aired during load shedding - don't know if this has something to do with it.

We have switch off and on our decoder a number of times "reset" but it still does not download the final episode of the Rookie to catch-up.

This is not the first time episodes are not downloaded - what are we paying for !

Surely there should be quality checks that downloads to catch-up are successful and if not establish the root case and implement corrective actions!

The installer security code JFPWX6. The installed my explorer and there was a loadsheeding and to come back after 2 hours to set the it. They never come and I called them numerous time and they promised to come before the end of the day Friday. Till now they never showed up my main TV is blarey and the extra line said it needs connection from the main set. I never expoirienced such a bad service and I want to cancel this whole offer. My no is [protected]. NC Ngaleka

I'm laying a complain because this is not the first I am complaining of your terrible service

In March you guys stopped my viewing of which it was understandable because I failed to pay my monthly bill
Than on the 25TH of the same month I personalty payed R675 and I was able view again

The following month which april I got an sms from you that I need to pay R448.55
I did exactly that I payed the amount You told me I should pay, out of nowhere I was told that the is a R147.55 outstanding of which I do not understand where does it come from.

I did not pay the R147.55 now for the month of June I must now pay R916.55 from R660 that I used to pay, I really unhappy with your service.

I did an upgrade on my account from compact to premium. I have been paying full required amount and no one has been telling me about Prorata amount I have to pay when doing an upgrade but now my services keeps on disconnecting and there is charge for that and it keeps on going onto my account meaning dstv is robbing me now. no one explained anything about paying pro rata when upgrading I only heard about it today. It is unfair what Multichoice is doing to me.

[protected]-proof of payment - Immediate payment
reference number is [protected]

Poor service- payment made 3 hrs ago and proof of payment was sent to [protected]@dstv.com. payment still not allocated. i cant view any channel. last time i made a payment on the 12 of May and i was advised that i will view until the 12 of June instead the dstv was disconnected on the 7th.

I have been trying since jan 2021 to get this issue resolved... Yet in june my services keeps getting suspended and my credit profile still reflects that I am in arrears with my account despite paying for the actual services that I have always had/ received!

I am now paying double for the putrid services that I am receiving from dstv/multichoice! I complained to the company & hellopeter & on numerous times to dstv themselves! This morning; after my services was suspended yet again; I had to call "them" again, to clear up the issue and once again I was assured that the issue would be addressed today. Having requested that a customer service manager would call me today! No one called or sms's or emailed like they would normally do if u apparently owe them money!

This company doesn't care anything about their customers since they feel that they have the market cornered with the premier league and rugby!

On the 20th of May 2021 I made an internal transfer to the multi choice account number as I have always been doing for years. More than a week after I have made a payment my Dstv viewing was cut.Upon inquiry I was told that the reason for the cut was because I didn't pay my Dstv account and that I should send them a proof to show that I have indeed made a payment, which I did.I called their helpline repeatedly, spending over R200 in airtime but nothing happened.The supervisor promised to fix my problem but nothing happened.Nothing was wrong from payment starting from the account number I used to the reference number but I just can't get assistance from Multi choice.So I'm very disappointed in the company.My account number is [protected].

I called DSTV to ask questions about the promotion that you have for compact, your consultant Dudu got too excited and upgraded me while I was busy asking questions to understand what I was asking, and refused to cancel for me saying I must call other people to cancel. And I don't understand why her mistake should cost me by making calls. My number is [protected]

On 5th of May 2021 I requested the pricelock 24months contract but up until today 1st of June 2021 I have not received my decoder. I have been calling DSTV consultants for several times but nothing happening. They all telling me to wait. I can't wait anymore, I need to know if this installation will ever happen or not. On the 18th May 2021 the consultants promise me that installers will come to set up the decoder and she even set up the time. I even stayed home the whole to make show they find me when they come. There attachments to prove what I am saying. The sad thing is I keep on wasting my airtime calling you but no progress regarding this request.

01 JUNE 2021.
[protected]
Called Multi choice on the 25th of April to request a downgrade on my subscription and was told and sent an sms confirming my downgrade and was also advised that my new subscription will be R109 as of the 27 April 2021 .I paid R170 on the 27th but yet they stopped my viewing this morning .Called the Call Center and the consultant told me that I am still charged based on my last subscription as the last advisor I spoke to did not honor my request and downgrade my package as requested. Was helped by SINAZO PHILLIPS and was given a ref number [protected]/I107 .

I requested a refund on 9th May 2021 of R 829 but after numerous emails no response was received.

I then decided to call Multichoice on Monday, 17th May 2021 just to be told by the consultant that her colleague made an error and as such my account was credited with the relevant amount instead of submitting a refund.

I was also told by the consultant the refund would take 24 hours meaning the funds would reflect in my account my Wednesday, 19th May 2021.

I find this type of service completely and utterly dissatisfying and unacceptable as Multichoice's agent made an error and now I as the loyal consumer need to wait who knows how long for money which is legally due to me.

Please investigate this matter with a matter of urgency otherwise I will be cancelling all services and moving to a competitor.

Regards,

Conan L. van Staden

I bought an Explora Ultra on pricelock plus a extraview in Dec 2020. The contract is Pricelock R 949.00/24 months and Extraview R 49.00/12 months. Total R 998.00/ month for the first 12 months and then R 949.00 for the last 12 months.

The 2 decoders was delivered and installed by your office in Middelburg early in DEC 2020. Then another 2 decoders was delivered a week later. I reported this to your office in Middelburg and they said I must wait for my first account and then sort this out.

In Jan 2021 I got the first sms that said your next debit order R 1367.00 is for 01/02/2021, and since then every month I got the same sms.

Since Jan 2021 I phoned several times. Every time they said somebody will phone back in 48 hours or somebody will come and pick-up the decoders, thats not installed. That NEVER happened.

The decoders that was not installed SERIAL NO. A3033 60153
A3050 54875
are still in their packages.

I was overcharged and paid R 1476.00 more that I should have.

If this is not sorted out by end of May 2021, I will stop this debit order.

I am NOT A HAPPY CUSTOMER.

ID NO. [protected]
A.D.van Wyk
12 BAVIAANSKLOOF STR.
AERORAND
MIDDELBURG
[protected]

THANK YOU.

On the 1st may  i went to multichoice Randburg- to transfer one of my decoder no [protected] to my sister Salome wit Id no [protected], and till today her TV is not working, it gives error -This decoder is not connected to Primary decoder any more, as its on my sisters name - while its supposed to be separated from mine .ITS UNLINKED FROM MY MINE -

And decoder [protected]   is giving same error primary is not connected thou secondary is working -  We called ur call center they cant help, Why are we paying for NO Service -You drive or call  still no serve  -- pls fix this as im not coming to your centre again, , Just sort this mess

contact number [protected] Cindy Phala-

The program concerned is 100 DAY DREAM HOME, Season 2/Episode 5, broadcasted on 12/05/2021 at 10h30 to 11h30. The relevant portion of the program is the farmhouse build that was done for clients Jaclyn and Guy.

The program is riddled with instances where the name of the Almighty God is used in vain, with absolute disregard to the meaning thereof and with no expression/indication of any respect from the presenters, the participants or the broadcaster towards the profanity expressed by mainly the lady participant, Jaclyn. When the completed home is shown to the clients, the lady repeatedly and continuously use the Lord's name to express her amazement and excitement.

I am of the opinion that the majority of viewers of this program series are either Christian or God-fearing people and the majority are deeply disturbed by the way in which this abuse is tolerated by the broadcaster of this program. An otherwise entertaining and informative program is severely tainted by this action. Further on in the program the use of the F-word is bleeped out and even blurred out to prevent lip reading of the swear word, but no attempt is made to acknowledge or disguise the blatant profanity.

I purchased Dstv Explora Ultra on the 27th March by visiting the DStv website opted to purchase with installation paid and received Order confirmation (see attached). Since then being calling : [protected] first told I need to be patient order is being processed to they can't track it. I went to the walk in centre to no avail. And eventually resorted to chat with consultants on the website after several contacts Londiwe Maluleka managed to escalate my query to online sales yesterday they told her "order is still pending" I'm honestly not prepared to wait a year to receive my order, I therefore request this matter to be resolved soonest.

On the 20th April 2021 I paid my monthly subscription of R150 using my Capitec Bank app and the payment went through. After a couple if days my viewing was disconnected with non-payment cited as a reason for the action. I then went to an agency of Multichoice in Amandasig, Akasia and they requested my ID and proof of payment. I then requested proof of payment from my bank and submitted both my ID and the proof at the agency as requested but since then it's on and off . Today 11 May 2021 is the 4th time my viewing has been disconnected and nobody communicates with me. This is now frustrating and annoying. It seems to me the agency and the agents at Multichoice doesn't understand the processes the same. At the agency they are very much willing to resolve the issue but Multichoice is a different story. I have been very much inconvenienced and I never thought I would join a chorus of people vehemently complaining about Multichoice. My ID is [protected] and my smart card no is [protected]. Hoping for a speedy resolve of this matter.

Good evening I had such a bad experience with the dstv amandasig wonderpark not the shop in the shopping center the one upp the road whe had a explora and the hard drive went so whe went to exchange the explora I know the 1ste time whe exchange our pvr whe got a new model no problems today this lady tells my husband he can't get the explora ultra because he is uninsured she comes out off the shop to tell me that I was so cross my blood was boiling it's late and she refused to help my husband with the explora ultra so I have to go back again because off bad customer service please help me I don't want excuses it's the 2nd time in years that I claim a decoder this is unexpected and really leaves a bad taste in my mouth have been a customer for 15 years and this is how she helps my husband I never know someone can be so stupid and whe have to call the call center what I did just to find out I was not wrong iam not inder insured will go there to give the decoder back but never see me again