Dropbox
reviews and complaints

I changed providers to Frontier after they promised I could keep my email address, but they failed. Now I have no way to login to my dropbox account because they send a security code to my old email address which no longer works. I paid for extra space, but I cannot use what I paid for. They leave no other way to contact them. They have insulated themselves from their customers once they have the money.

Though I have 2 emails [protected]@gmail.com we are only using the email [protected]@gmail.com . We need to converge the 2 accounts into 1 at [protected]@gmail.com

08/12//2023

On 7/31/2023 Someone who claims to be Paul Russel of NYCwebdesign took my website off line with the help of Hostinger my domain. The next day he called me asking for $7,000 in cryto to put it al back.

I recorded some incriminating conversations with him and put them in a file in dropbox. After that I was locked out of the dropbox account so the further talks on the phone I recorded to my phone.

Somehow he was able to turn on the 2 step verification to dropbox which I had not used before.

All my videos and trailers, ids, and contracts are still intact in dropbox but I no longer have access to any of them. The links are still working though.

I opened an account with Namecheap.

Hostinger played a part in my website robbery. When I tried to file the recovery program they told me the next day I needed to send more documents. The next day me and my business lawyer Wesley Harris put all the documents together and when we tried to send them to Hostinger we were locked out of the recovery program.

When I tried to send the documents per recovery email Hostinger Alexis responds you cannot send documents through the email system, you have to use the recovery program which me and my lawyer are locked out of.

When Mr Russel learned I really was not paying his ransomware he threw a fit. Allied Technologies is rebuilding my website for free but I am no longer going through Hostinger.

Hostinger can do what they want with the websites. I opened and account with Namecheap and changed .net to .org of my Discipline Entertainment company.

My documents, contracts, ids, videos, and trailers are all in Dropbox.

When I try to login I get passed the user ID and password but when it sends a verification code to my email realdisciplinenetwork, in the beginning I would get the code and when I put it in the verification address it would say the number they sent me was wroing.

Eventually it quite sending me verification numbers but still asks for a 6 digit code. When I tell Dropbox I do not have a 6 digit code it asks for a 8 digit code that was never created.

Dropbox chat is a program. You do not actually chat with a real person. It refers you to an article, then asks did this help? Yes? No? Another question? And loops into this no matter what you ask for or explain.

I have used the Dropbox phone number [protected]. Again we have an answering machine with different options then hangs up on you. Whatever option you choose it explains what to do on the internet which doesn’t work and then it hangs up on you. You never talk to a real person.

I am all ears on how I can get into my dropbox account.

After several emails asking you to remove all my details from your database and STOP emailing me. You have are still emailing me and have still not removed all my details. Do this please or I will have to take the matter further. The date of this happening is been over several weeks of Dropbox emailing none stop even though after repeated requests for them to STOP they persist in still emailing me. So I don’t know what more information that you need to get them to STOP doing and delete my account. I have reported them as scammers in an attempt to get them banned.

You charged me $211.44. I've included photo of actual charge below. Information from your Dropbox charge to my bank:
DBT CRD 0858 [protected]
Dropbox 4VL6JKY8DZDW 141-58576933CA C#7910
2/14/2023 $211.44
I did not approve this. I'm living only on Social Security and $211.44 is a LOT of money I need to live.
This amount was not expected.
You caused my checking account to be overdrawn.
I want my money back and my overdraft charges paid for.
[protected]@newemc.org

On November 6, 2022, Dropbox auto-renewed a subscription for a total of $212.13. They set up this system so that it makes it impossible to cancel your subscription. They say you can cancel your subscription by going to the settings plan page on your account. They are lying because there is no such page on the dropbox account. They claim they send you a receipt for the auto renew payment by email. They are lying. They claim there is a billing page on my account and I can see the billing date. They are lying. There is no such page on my account. On the paypal transaction, they post a telephone number and if you call that number it tells you to go to your dropbox page and that you can give them a phone number for them to call you back. They are lying. There is no such page. They say there is 24/7 a week help. They are lying. They give you no warning that your account is going to be renewed. Even if you delete your account, they will bill you. If you change cards, they will bill you.

They set this free trial to lure you in and then make it impossible to cancel. This is fraud. And there is no live person to talk to.

They did this to me last year and I tried everything to cancel this subscription and they charged me anyway.

The information on their website is misleading and they make it impossible to cancel. They say you can look up a paypal charge by inputting the transaction charge but they are lying. When I put in the paypal charge it states there is no such transaction.

THESE ARE DECEPTIVE TRADE PRACTICES.

To Whom It May Concern,

Since August 2022, I have been trying desperately to contact your company to raise a complaint regarding my account. I have tried speaking to online assistant, who encouraged me to reactivate my account. An account which I wasn't aware I had and I didn’t give consent for payment to be taken. I became aware when I notice that money was taken out of my account via Aqua card.

I made several attempts to close this account which failed. I tried to contact my bank to put a stop to payment. The bank help but only for a time, when the bank wasn't able to assist me any longer. I paid the full outstanding balance to prevent developing a bad credit.

I am unable to upload photo references.

Kind regards

Sylvia Currie

It is incomprehensible to me to know that 1/2 of the US population is aged 50+ and yet Dropbox is unwilling to balance high-tech with high-touch (aka: speaking in a real time communication via phone) and not chat which produced NOTHING when I clicked on it, not community which produced NOTHING when I clicked on it.

I spent close to an hour navigating Dropbox's site to find a phone number and any step I took required me to log in with my credentials for which I kept getting an error and wasn't able to log in.

People vary in how they learn. Some are auditory and others are visual. People vary in how they relate. Some want to speak with a human being and others don't.

I started down this path to get questions fielded by Dropbox at 8am and at 2pm I haven't gotten anywhere. Oh, and if you google "Dropbox Corporate Headquarters Phone number there is a [protected] with a recording stating my call cannot be completed as dialed.

Hard to complain about something I cannot even use. But easy to complain about poor support.

Created new account. Verified via phone etc. All well so far but could not log in. CAPTCHA then it says I must have lost my password. I did not.

But I don't get reset emails.

Tried to contact support but thanks to their rather sick sense of humor they decided that in order to get help when you can't sign in you have to sign in?

Were they just stupid or evil with that?

I am not sure how the company works.

I understand that I may have taken Dropbox out and had to give my bank details for a FREE subscription. I think Dropbox then either charge you after a time or move you to a better higher premium? I have tried to cancel but get no confirmation. You can see I do not use this dropbox? and therefore what ever has happened, I do not wish to have Dropbox or anything to do with them. i wish for all my details to be removed and a refund paid as I feel it has been misunderstanding.

A few years ago I got a new computer that came with this Dropbox service. Without me even signing up for an account, Dropbox sucked up all my files without my permission and periodically keeps emailing me telling me I'm running out of storage. So far as I know, I never even attempted a login because I didn't want an account and I never authorized Dropbox to upload any of my files.

I just got another email from this "company" trying to get me to pay for more space to upload more of my files.

This is an outrage! I can't even contact them with out creating an account and logging in! And I will not be coerced into doing this!

To me this is just another invasive bullying software company trying to take a customer as a hostage by uploading their files without any permission whatsoever.

Niara Isley

Email that Dropbox messages me at:
[protected]@gmail.com

It keeps saying it's full I deleted some stuff my percentage drop then they put it back saying it's full so I can't see my pictures and other documents now they wanna keep closing the app now

On August 24, 2021 I was using the browser interface to add some files to a new Dropbox folder when I decided to cancel the process. When I went to look at the files on my hard drive, they were no longer on my hard drive. Not even in the "recycle bin".
Dropbox needs to reprogram their upload system so this does not happen to customers. I will recommend to everyone I know that they not use Dropbox until the problem is solved.

I have a database and most of the files have been moved to usually adjacent folders in the alphabetic series

NOT OPERATOR ERROR Cannot reach a human at Dropbox
Anybody else had this

I used to rave about and evangelise about DropBox
Hello Dropbox

Is this on Autorenew?
Do you notify customers before hand? I did not see anything

Why on earth do you use a no-reply email address?
You only want one way traffic with your user base?

I have had some random mis allocation of my files in the previous folders

What can we do about this?
Do I have to manually re position all the files to what are usually adjoining folders?

Chris

I decided to upgrade my second paid dropbox account : [protected]@hotmail.com from basic (which I have had for a while) to paid 2TB personal after my first paid account : [protected]@yahoo.com storage became full.

I had just started to upload files shared with me to my second paid account : [protected]@hotmail.com when I realised I could no longer login. I tried resetting password, and received a message that my account had been disabled.

I have repeatedly tried to reach dropbox but unsuccessful despite this account being a paid account. It is very unfair.

I have only received one non friendly response from dropbox :

Hello,

The account has been disabled for a violation of Dropbox's Terms of Service and Acceptable Use Policy.

Regards,
Lotte

I expected to be treated better since it is a paid account.

I do not know what happened or what I did to have violated dropbox, since I have only saved files shared with me to the account and nothing else.

Your customer service is quite horrible I must say. I have attempted reaching dropbox via twitter after repeated emails with no response, I was totally ignored.

I had Dropbox for 6 months now. I've been using it as a backup cloud storage. I was accessing my account and it said disabled. Went to see why this had happened and nothing, no email, nothing. Looked up how to contact them and they clearly state we don't deal with and my account disabled. No reason why. Trump won and big tech censors everything. Dropbox is another communist company. Don't use their trash service it's a waste of money. Always keep backups for this reason

Reference Ticket [protected]

I joined a free trial in March 21 which I cancelled within the required timeframe.
Cancellation of my account is confirmed in email 2/3/21 yet I continue to be charged $30.79 per month.
I have been trying to communicate with Drop box support, but have been taken round and round in circles through their help/support system.

Dropbox deleted 233000 files with out my permission. I did not start this process.

I have complained and they have done nothing.

It took 4 days before I could recover all my work and files.

I had just upgraded my subscription which is now worthless. I will not trust them again.

On the 27th of April I've requested for a change to my invoice, so I could get a VAT ID Number and Adress added. The request was sent by me through email twice, to the support emails: billing-support@dropbox.com and to invoices@dropbox.com. Both answers that I received said the invoices are created in such a manner it is impossible to change, and offered no support to my request. I believe this is unacceptable.
My request is:
Regarding invoice ID 3S5RBZKJK6TL with date April 27, 2021 10:35 AM GM, I would please like to request to change the Invoice Data to:

Name: CONCEITO DA PROCURA LDA
Adress: URBANIZAÇÃO ALTO DOS NAVEGANTES, LOTE A LOJA B,
8365-149 ARMAÇÃO DE PÊRA
VAT ID: [protected].

I ask that the invoice in attachment be corrected, adding the information above (Name, Adress and VAT ID number).

I can no longer access certain shared folders in my dropbox despite being charged my monthly bill on Jan 26th. I think I accidently downgraded my plan because I don't want to have auto-renewel anymore, however I didn't realise it would kick me out straight away! I don't know how to fix this and download the specific folder I need. I am not interested in having a business account but I wasn't sure where to make contact to get this problem fixed!
I do not have a transaction ID as it is billed through apple and that's all i can see on my bank statement for $18.49

Your company is disgusting. Small business is at your mercy. Below is the complaint I filed to your automated response and you have yet to respond forcing us to spend alot of money to undue the mess you made. It is bad enough you did what you did but no contact other than automated bots when an entire company was taken down is ludicrous. We are looking for another solution and recommend anyone out there to do the same.

Dropbox whoever may actually read something,

This is so unacceptable. Dropbox ruined our business. On a simple sync, you stole our hard drive files and they could not be located in Dropbox. Why? Who gave you authorization to search our company directories. You stole from us. Then you hid the files making them unrecoverable. Messages of desperation were left by both email and for a phone call. Nothing has been received from you to resolve the issue. The complaints and requests began May 12, 2020. This response is the first telling us by automated update you hope we got it fixed 5 days later. Either you are totally incompetent or have no interest in providing any level of Customer Service.

To date, you have caused irreparable harm to our company and not even had the decency to respond to calls for help.

So, here is the bottom line, we had to hire an outside IT and security firm in the fix your problem. You stole our files then hid them in an old unused file named Old Maidstone 1 under User. It took hours to find this folder and cost us a 5digit number to fix the mess. This is all because you did something wrong to start with and here, 5 days later, you still have made no effort to rectify.

Where do I send the invoice for reimbursement for fixing the problem you caused? How long will it take to get paid?

Thanks,

Bob

Robert McDonald
Maidstone Capital Corp.
25 Sylvan Road South, Suite B
Westport, CT 06880