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DriveTime Automotive Group
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2.2 315 Reviews

DriveTime Automotive Group Complaints Summary

91 Resolved
215 Unresolved
Our verdict: Engaging with DriveTime Automotive Group, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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DriveTime Automotive Group reviews & complaints 315

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2:45 pm EDT

DriveTime Automotive Group rip off - - - predatory lending

They "get you into a car" regardless of your credit situation, but then the car falls apart and you are stuck with a piece of junk. Everywhere i've gone for service has told me the same thing, drivetime is a rip off and sells junk! The band aid that was holding it together fell off 2 weeks after i bought it. If anyone asks, do not buy or lease from drivetime.

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lindaredz
Norfolk, US
Mar 29, 2012 2:34 pm EDT

We purchased a 2007 Ford Taurus and the car has bad gas mileage, it says that we have went a mile when we have only went a block. Also, when we had the car three months the ignition coil went out on the car .We thought that it would be covered by the warranty, it wasn't so far I am not happy with my car or Drivetime .I felt like I had limited choices of cars .I sort of felt like the car I have was forced on me !

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PBM48
Paso Robles, US
Mar 16, 2012 1:58 pm EDT
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Drivetime takes advantage of people going through rough times, they sell them a car that never seems to get payed off, I have been paying for 2 years and still owe almost as much as I did at time of purchase, now I'm let them repo the car, I wish I never heard of them.

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Lsport8585
St. Petersburg, US
Feb 03, 2011 11:58 pm EST
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Do not buy any thing from drivetime. They are a rip off. If their is a class action suit, I would like to join. Lsport8585@yahoo.com

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softnwet6912
Lithonia, US
May 19, 2010 7:12 pm EDT
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I PURCHASED A 1999 PONTIAC MONTANA AND ON SEVERAL OCCASSIONS I WASN'T ABLE TO MAKE THE PAYMENT AND WAS CHARGED BY THE DAY UNTIL THE PAYMENT WAS PAID. I FEEL THAT I WAS MISLEAD IN THIS PURCHASE AND VERY MUCH OVER-CHARGED./.

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Lsport8585
St. Petersburg, US
Feb 17, 2011 5:40 pm EST
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The matter has been resolved

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IJUSTKEEPITREAL
, US
May 30, 2010 4:58 pm EDT

MAYBE YOU SHOULD READ YOUR CONTRACT! IT WILL DISCUSS LATE FEES AND HOW THEY ARE ACCESSED!

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1:59 pm EDT

DriveTime Automotive Group knowingly sold me a faulty vehicle

I recently purchased a '08 Chevy Cobalt from DriveTime here in Tampa, FL. To say the least (but I will elaborate anyway...) This was the worst, the absolute worst decision I have ever made.
1. For starters their redundant lie for advertising ( We work with any type of credit and down payments) has proven itself to be nothing more than a sales pitch. After applying online I was approved and then contacted by a representative. Being that I am disabled and recently divorced, my financial situation is 'unique'. The woman assured me that the amount I was planning to put down would suffice as I had been approved. The next day, I went in to DriveTime with my downpayment and all required paperwork. After the application was reviewed (again?) they came back to say that I needed $995 to put down or they were unable to help me. Thankfully, a family member was able to pitch in a few hundred dollars being that I need this vehicle for more reasons than leisure (doctor's appointments and such). So no, they do not work with you. They find ways to get you in and then talk you into spending more,
2. After locating the vehicle I wanted (which doesn't accurately reflect their online inventory) the saleswoman and myself went for a test drive. As soon as I opened the door, I noticed the filth...and I mean filth...the seats had stains on them, there was dust everywhere... I also noticed that the supposed electronic locks didn't completely work. When I use the key on the drivers side, to unlock the car, only the drivers side unlocks, which means I have to get into the car and unlock all of the doors. Now that wouldn't be an issue other than the fact that it's sold with "Electronic Locking System". I mentioned both of these concerns to the representative who appeared to have tended to the situation, but as you'll read on...that never happened.
3. Instead of financing, I leased the vehicle - it appeared to be the best situation for me as it's term is only 30 months. Under their leasing program, oil changes are covered and certain maintenance features are covered as well...at least until the warranty expires. The warranty (issued by Averex, an outside company) states that you must keep up with the oil changes and other things in order to maintain the warranty (obviously). Well here goes a laundry list of things wrong with my vehicle (now that I have it home and they refuse to take responsibility for selling me this piece of...)
- The car drifts to the left (as anyone who knows about cars knows...the alignment is off..way off)
-The wheel trembles as I drive...and I must maintain a certain speed in order to keep from that happening..and we are not talking about 100 miles per hour...I'm saying 50
-The oil reads 28% and after calling the dealership, the general manager confirmed that they had no record of the last oil change, he pulled up the information and consulted with a staff member who had no idea of the last oil change...(the warranty states I need to keep up with oil change every 4, 000 miles but how do I know when the last one was, especially without a sticker present on the inside of the windshield?)
- The breaks squeak terribly when you come to a complete stop - somehow I didn't notice this previously...
-DriveTime claims to have their vehicles checked by some point system yet they seemed to have missed the above errors...oh and did I mention how they brought me the paperwork for the vehicle's RECALL after I signed the lease? In other words this vehicle has TWO (2) errors that the manufacturer recalled LAST year April 2014. Yet in 2015, DriveTime has this car on their lot and sold it under false pretenses. Now is it just me or would the point system have brought up these errors, prompting DriveTime to fix them prior to selling?
What are the recalls you ask? 1. The airbags won't deploy if the key is the ignition...in other words...if I am driving and someone hits me or I am in a collision, my airbags may or may not deploy...in other words I can be fatally injured by driving a vehicle from DriveTime... (lawsuit?)
2. When the key is the ignition it can be removed...in other words I can risk a roll-away OR my car can be stolen.
Both of these they just so happened to mention after the lease was signed.
I called the warranty folks and they are willing to fix it..because I am within warranty. But get this, while I have no car...they refuse to provide me with a rental because their policy doesn't include it. even when they made mistakes that again, the general manager confirmed and apologized for.
I spoke to numerous people in their customer service department who were also no help, continued to reiterate "the warranty".
So now I have to figure out how to get this car fixed and still manage my healthcare. This vehicle was purchased with intent to ease some of the chaos in my life (especially medically) but instead added a level of stress, you can only imagine.
They offered to credit me for the days I may not be able to drive the car. But was does a pro-rate do for my doctor's appointments? For the insurance I pay for (yes, I am being petty but it comes down to that when you are sold a product that really shouldn't have been sold until it was 100% safe to drive) For almost 2 years I've been riding the bus and paying taxis but anyone with a metal rod in their knee knows how quickly that can change. This car was the "golden ticket" in my life and now minus almost $1, 800.00 total I don't really feel like my situation has changed that much.
I haven't had the car for one week yet.
They're unwilling to help you. They refuse to take responsibility for their errors. They want your money and nothing more. Their advertisements are scams. I can go on.
I was better off with JD Byrider.
Moral of the story...if you have a "unique" situation, Drive Time should be the last on your list, at least here in Tampa.
Great work Drive Time!...

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3:42 pm EDT
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DriveTime Automotive Group scam and insurance fraud!!

On 7-10-14 I had contacted drive time warranty dept that am. I also was told this was not eligible for warranty because of description of accident. I contacted my insurance company on 7/10/14 and I contacted brb on 7/10/14 and obtained the tow company referral from brb auto on 7/10/14. I spoke with herb on 7/10/14 and he stated he wouldn't be able to look at the vehicle until 7/14/14. My insurance company has been involved from the very beginning. Now brb auto is refusing to do the repairs. I believe he has swapped out parts from my vehicle or is plotting to steal my car. This is so ridiculous because I have been without a car 2 months!

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MkStItCh
West Seneca, US
Aug 21, 2014 7:11 am EDT

I am confused... You want a WARRANTY to cover work for an ACCIDENT?
These are 2 different things... If the car was in an accident then your Insurance is what might cover the repairs if you have the proper coverage... If the car broke down then it might be you Warranty you would use depending on what coverage you have with them.

In your complaint you said "I also was told this was not eligible for warranty because of description of accident."

You need to give more details so we know what happened to the car.

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8:59 am EDT
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DriveTime Automotive Group tires / rim

I bought a 2010 Kia Soul on Saturday July 19, 2014. checking out tires and all on car was told there tires met the recommended standard requirements. Got home son in law said 1 tire looked bad. Took to Discount Tire one tire was at 3/32nd's and needed replacement and another tire had a heat bubble and had been run on flat and needed replacement and after pulling off tire to replace rim was bent really bad it due to driving on a flat tire rim needed to be repaired or replaced. After over $200 worth of tires I now also needed a rim fixed that was going to cost $140.00.
Called the dealership got customer relations and was told in light of everything knew i could not have caused the damage to the tires or rim in just 4 days of owning the vehicle. They would take care of it - now 2 weeks later i still do not have my check for the reimbursement of the tires was told it has been mailed - the rim has been sent out 2 days ago was reassured i was not going to have to pay for it
Discount cannot get confirmation of payment. Every time I call I only get a voice mail have to leave a message. I have a newer car and have not been able to drive it at all due to the tire issues. I can assure you this is the first and last time I will purchase any vehicle from Drive time this has been the worst dealings I have ever had with any used car I have purchased.

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5:31 pm EDT
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DriveTime Automotive Group a / c issues with vehicle

I purchased the 2008 Hyundai Tucson in March 25, 2014. Now the A/C on the vehicle has gone out twice in the three months I have had the vehicle. I had to pay $170 to service the vehicle, pay for car rental for 4 days while my vehicle was in the shop. One month later the same thing happened again the A/C went again. I spoke to the people at the insurance department that Drive Time has, to no avail they indicated to me that they would not pay for the repairs because the A/C was still operating and the rental would not be covered either because the vehicle was running too. This vehicle has heated up because of this too and there is no way that they will even think of trading it for another either. I asked them that question and they straight up told me that if I returned the vehicle it would be considered a repossession on my part. I am no longer satisfied with this vehicle I even stopped payment on the vehicle because I could not afford to pay for the repairs, rental and on top of that the $478 on the payment for June. Now I did send in $239 which was half of the payment but in June I didn't pay the vehicle. So now I am hesitant to pay another payment when the vehicle is still messing up and heating up and they will not do anything to fix the problem or help the situation. I would much rather get rid of the vehicle but would request the down payment of $1, 000 I gave to purchase another vehicle. The manager at this Drive Time location will only tell me to call the insurance company and they do not deal with you directly. The insurance company is not willing to make any exceptions either. Drivetime has their insurance company so they have the upperhand here I think. I am just upset because I will be paying about $18, 000 for a vehicle that is not functioning. Drivetime gives a guarantee so they say that they inspect their vehicles and that is not the case here because if they did they would know that the vehicle was not cooling the way it should and it had a leak in the coolant and antifreeze reserve too.

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tamkia stafford
ORLANDO FL, US
Aug 27, 2014 7:45 am EDT
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The car has been a big down fall from the day I got it I just want my money back the first week of having the car as been a problem's with it the car is really bad car and really need help on this matter

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liberty1776
Cottage Grove, US
Jul 15, 2014 12:31 pm EDT
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You paid $18, 000 for a 6 year old Hyundai Tucson?

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10:43 pm EDT
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DriveTime Automotive Group horrible experience

I went into Drive Time in Lakewood Co today looking for a car with
better gas mileage. The sales person was wonderful and walked me through
every step and answer. So after doing all the paper work, providing
three months worth of bank statement and pay stubs. That normally is
the worst part of buying a car, but in this case it was the best part.After
doing all the paper work the GM (Nick) came over to talk to me and
explain that my the car I wanted trade in only valued at $ 4, 000 and
that I would have to come up with the other $ 2, 700 to pay off my truck.
When I asked if I could apply that to the loan of the new car I was
told no, ok understandable. The GM ( Nick) then explained to me that
adding money on to the new loan would set people up for failure. The GM (
Nick) then suggested to me that I put a down payment on a new car and
take on a new car payment AND continue to pay off my other car. What the
heck?!?! I told Nick that if I were to take on another car payment I
would end up falling behind in payments. I couldn't believe what he just
told me!After looking at cars ( half of them didn't even
start and were dirty) I went in to talk to the sales person and the GM (
Nick). I told both men that I would come back tomorrow with the $2, 700
to pay off my old car and get into the Dodge that I wanted. At this
Point the GM ( Nick) told me that I miss understood him. The GM ( Nick)
then told me that I could not come back in with the $ 2, 700 and expect
to leave with a new car. Even the sales person was confused. I asked the
GM ( Nick) what he meant when 30 mins ago he just told me it would take
$ 2, 700 and a down payment to get in to a new car. The GM ( Nick) told
me I need to go talk to my loan company of my other car and have them
talk the payoff down. Not to make this post longer then it is
already... I told the GM (Nick) that he was trying to sell me a car for
$15, 000 that is only four years old and has 94, 000 miles on it!Stay
away from drive time, they make it look good to hook you in and after
all the paper work is done they go back on what they told you when you
walked in the door. Not to mention the outrageous prices for high miles I
will make sure to post this experience on EVERY site I can. STAY AWAY
FROM THE LAKEWOOD CO LOCATION! Sorry this post is so
Long but I hope this helps you choose the right place to spend your hard
earned money!

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Fred314
, US
Jun 05, 2014 8:54 am EDT

Drivetime is for people with poor credit. GM (Nick) was very nice to decline to make a deal that you cannot afford. Poor credit means that you borrowed money before and did not pay it back. Your bank statement likely showed that you already spend every dime the same day you get it. You want a 4 year old car with 94, 000 miles? Save your money, pay cash. Check the value at kbb.com then make an offer. A crooked dealer will take your trade, your down payment, then repo the car in a couple months. You will be destroyed. Keep begging for it and somebody will do it to you.

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12:02 pm EDT
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DriveTime Automotive Group refused to honor insurance

Sonja bought a vehicle from these people. It wouldn't crank so she returned it for another. The next one had a bad transmission so she returned it for another. This one has RAT damage to the wiring. She has had it over 5 days but less than 30. DriveTime refuses to honor their promise to repair the vehicle. They are telling her to file on her car insurance. Really? The damage was obviously done BEFORE she bought the vehicle! I co-signed for this thing so she could have a vehicle considering her medical conditions. Now she is stuck high and dry with no vehicle again and a high car payment.

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4:05 pm EST
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DriveTime Automotive Group drive time

I co-signed on a car loan from drivetime for my daughter. They will not work with me on the payments. I can't keep it up much longer. I would let them come get the vehicle but apparently I will still have to pay for it. I guess its better to have it adorn my drive way and pay for it than to allow them to resell it and still charge me. I would love to be in on a class action lawsuit.

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4:20 pm EDT
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DriveTime Automotive Group uncaring insensitive company

So.I called Drivetimes corporate office to find out if I could get a deferment for one of my payments. I spoke with a young lady named Lorraine who told me that I didn't have my.loan long enough. Do I shared with her that the reason why I needed the deferment, which is because I am a single.mom of four and things are tight right now. She said she.understood and that she was a single mom as well. We never.hung up, I just put her on mute.because I was at work myself when I called. Well low and behold, I hearLorraine saying to a co worker, while she was laughing really hard saying how this `black lady on the phone who told her how she was single with four kids and she went on to say that she could care less...wow. Needless to say I called back to speak with a supervisor .named OMAR who was just as insensitiveas she was. But this company is supposed to be so customer service oriented.I will put them on blast until they change some things.

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10:08 pm EDT
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DriveTime Automotive Group do not but a vehicle from drivetime

DO NOT PURCHASE A VEHICLE FROM DRIVETIME. I purchased my vehicle on 6/14/12 and it's first trip to the repair shop was 6/18/12.It'd has been to the shop for repairs 12 more times since. I have replaced the O2 sensors, the catalytic converters, the cam and crank shaft sensors(4 times EACH!) The radiator, the fan clutch, the heater core, the engine, the ignition, the pcm(computer) and now the egr valve. I've incurred out of pocket expenses of$$837 (and counting tomorrow I will pay another 200) for repairs not covered by warranty(this doesn't include what I paid our for rental cars) and have been without my vehicle for 72 (accumulative) days and counting. I've missed numerous days of work due to lack of transportation.I've spent uncountable hours on the phone with their warranty personnel...who are atrocious to deal with. I've had the vehicle to 3 separate repair shops including an authorized dodge dealer. The entire process has been an uphill battle, fighting for coverage for every repair.a gentleman from their warranty dept named Will went so far as to call one of the shops my truck was at and flat out LIE and tell them I was bad mouthing them and was demanding a second opinion when it was the warranty company all along that wanted the second opinion. The vehicle still will not pass emissions(a problem drivetime has been aware of since the day of purchase) and continues to randomly stall(you know, like when you're driving 60mph on the freeway). I cannot rely on my vehicle for the basics let alone any type of road trip or vacation. Their own recommended mechanic said the vehicle is a "death trap..a rolling time bomb" and after spending two hours with me listening to me go into detail about the issues with the vehicle, the manager of the location I purchased it from said today "this is just wrong...you don't do this to people". I've been a loyal customer to drivetime(this is my second vehicle purchased from drivetime, the first one I had minimal problems with)and I'm timely with my payments.This issue was brought to the attention of the following upper management personnel: Nicholas Leuthold, Chris Camp, Joseph Hill and Alexander Burgess with the end result being... in a nutshell..a big fat OH WELL. I spent hours there today attempting to reach a mutually satisfactory resolution to this problem avail. I will now use social media to become the proverbial squeaky wheel. I will contact every local news station I can think of. I will be contacting my councilman, the attorney general's office and my own lawyer. I may not be able to gain satisfaction where my own vehicle is concerned but I can do my part to ensure no one else gets screwed like I did.

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DriveTime Automotive Group use my info to another person purchase a car

i trade in my pickup truck isuzu hombre 1998 for a chevy impala 2007 with with my fianceshe did not have enogh credit so they ran my info with her name THE CAR has my tag my insurance my address i have to pay it but her name is on the car the gave her all my info and they turn there back on me we got separated the next day and i wanted to take the car back and no luck and now she has the car don't want to give it up or pay my trade in the sales man trick on me now him and the asst. manager are hidding from me every time i go there they are outof the ealer, the other party did not give not a dime for that car i feel that my info was stolen by this people the salesman my ex fiancee and the asst, manager

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Shanfaith
Las Vegas, US
Jan 04, 2014 3:28 pm EST
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Oh my goodness so thats what it was. I on the process of getting the car i have right now, one of the ladies that was helping me grab a document with a different name on it, because i was trying to choose from 3 different cars and evaluating their pros and cons, she said let me get you a quote on this car using that info from the document that she has when i grab it to read it she said oh no thats not your info in just using it to see if your get approve using my $2, 000 down payment, because i got a the honda pilot and they did wanted me to put more down payment unless it depends on what car i get. Hmmm so they do that too... You know their selling the car for 17, 000 i put $2000 down and my whole payment after 60 something months turned $28, 000 something dollars. When i ask them how so because when i added every thing up it didn't match the numbers they said that they were using a different method and that s what came out . I cant believe that, i called the next day, ask for explanation and they said they'll call me back which they never did.

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DriveTime Automotive Group dective trade practices and violation of lemon laws

My complaint is concerning what we think is deceptive trade practices and negligence regard to the purchase of a used vehicle last year, 11/03/2011 from a used car dealership known in this complaint as Drive Time and Drive Time Finace Company. Our complaint stems from their deceptive advertising promoting free waranty which is basically false, and the high price charged for purchase of used vehicle, also after the purchase deal was closed, the dealership in Houston Texas basically stop communicating with us and every time we tried contacting the sales person who sold us the vehicle to tell them about problems with the vehicle, she was either gone, on another line or some other lame duck excuse not to talk to us. We finally did stop calling hem and started to communicate with the corporate office, Drive Time finance company. Also even though they charged us over $13, 000 for a used 2006 chevrolet malibu maxx, that had a steering problem, missing seat latch, one key, no owners manual, no remote for vehicle which has factory alarm and only driver side door lock, and sticking starter that keeps turning sometime when you start the car. Also when we first informed the company of these problems they finally did say the steering problem was covered under their warranty, so they told us to take the vehicle to one of their certified service shops, in this complaint being NLINE Automotive in Houston, Texas, but later on when we contacted Chevrolet Company about the steering problem which they fixed for us, we were told that NLine automotived wasn't even a GM certifed dealer. This was just about two months ago. But when we first took the car to Nline, they charge us $50 and said they could find nothing wrong with the steering system even though we always knew from when we first noticed the problem because the instrument panel would alays tell us there was a steering problem and when we were on the freeway we could feel the play and rattle in steering column, but the second time we took the car to their dealer, Nline, they said that they did find a steering problem and it the estimate to fix the problem around $900. So at first Drive Time finance said it was no covered under warranty, and then I talked to another customer service agent who told me that it was covered under the supposedly life time free warranty and we needed to go to walmart and pay the $250 to I think they said Nline, and they would pay the rest and add to the loan. By then we really knew that we had been frauded. Also a few weeks ago while unloading the back of the vehicle, the left driver side gate latch slipped from the rusted sock and fell down with great pressure which cause me to fall and injure my already damaged back and hit my friend in the head. I'm now having to see an orthopedic specialist because of my back pain associated with the defective latch. Can furnish pictures. I'm definitly considering filing a federal complaint in U.S. District Court, the Southern District of Texas because This is a company that called us continuosly until they got us to the dealership to sell us a car that they basically chose for us, and after the deal basically neglected to follow thru on promises by their sales person which I feel is totally uneccessary. We realized their free warranty is really not worth the paper it's written on and and their tv ads representing a free warranty with purchase of one of their cars is actually a limited warranty and every time you have a problem with the vehicle you have to pay their certified dealers a $50 diagnostic fee and no telling how much more to actually have the vehicle repaired.
Product Credit product: Vehicle loan

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Journey
, US
Dec 18, 2012 2:12 pm EST

I bought a car from this garage Drive Time Finance with Voluntary Deposit of £2000.00. After a short test drive, I uplifted the car the following week. Within a few hours of taking the vehicle, the engine management light came on. Now they refuse to make free repair despite we have a warranty.

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10:36 am EST
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DriveTime Automotive Group won't fix car problems

I bought my car in January of 2012 and two day later it was in the shop with the engine light on. To this day it still comes on and now they are saying its a knock sensor and the parts and labor will cost over $1000.00 do to. I wish they had this car back because it has been nothing but a problem from day one. They want to only fix the little things but when it comes to fixing the big issues they don't want to deal with it. My transmission will not shift into overdrive causing me to stay in second gear all the time. This company is a RIP OFF! Do not deal with this company at all. I hate this 2001 Toyota Highlander. I am paying triple what I should be paying.

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Melanie Corbett Merkerson
Columbia, US
Jul 13, 2014 5:54 pm EDT

Purchased a. 2007 Taurus 8/29/12. The engine light has been on since 2 days after having the car this car has gone through three batteries 3 alternaters and two starters. Drive Time is a rip off.

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JG Feliciano
Tampa, US
Jan 01, 2014 8:38 pm EST

I purchased a 2011 Mitsubichi Galant with 148, 000 and took it to the mechanic because it started to give me problems within 1 day of purchased. I was told that warranty will Not cover anything. After contacting Drive Time in Clearwater, Fl they tried to pushed my days back so I will be stock with the car; you have only 5 days to return the car. I took the car back & told them that I wanted my money back. I received every story about corporate having to approve the return or exchange. I lost days of work by going early in the morning & mid-morning. Finally I told them that I better get my money back if not I will contact my lawyer. After the financial manager got involved & took another week to get my money back and I had to drive to the location to pick up my check because they said the couldnt mail it to my address. to top it my bank placed a hold on the check because of previous issues cashing Drive Time checks. So if you decide to get involved in business with DT will be better off to screw with the devil. This is type of company that the government protects even if they SCAM the hardworking people.

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DriveTime Automotive Group repo after full payment

DriveTime managers in October 2012 agreed to take payment and declare all was in good status for my wifes car payment. An Al Lucero, countered three other managers on their promises over the phone recorded and said that the car was still to be repoed as it was being removed from the airport parking lot that was paid for by my wife. The Lucero at DT declared it was abandoned and waited like thieves to take it as it being transported to her friends home. All my wifes belongings to take to a new cancer research job were confiscated and charged $10 a day, which included her new Phd diploma for cancer research that we PAID dearly in six years of sweat and poverty, because our parents died of cancer and thank God, my wife is gifted to now find a cure.
We have talked to attorneys who say we have an excellent case but want 2500 up front. We dont have that now of course, so we need at least an honest probono attorney to get the car back as well as her clothes and diploma without having to pay them as well. Their representatives and managers on recording have declared she shouldnt have had a repo but this Lucero is just trying to keep his dishonest job and do harm to honest people trying to help others in the world.

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DriveTime Automotive Group harassing phone calls

this company has been making harassing phone calls to my job and to my cell phone for the past few months now and it needs to stop.i have not missed any payments to them since i had the car from 09/28/2011 til now.this past few moths i have given them everything that i had to try and make a full payment but i was short 2 times so far but they wont stop calling my office and my phone.when i asked them to stop last month they told me that they would call me as much as they want.so i am trying to just put a stop to this..thanks

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Frank Goldman
Indianapolis, US
Nov 29, 2013 9:48 am EST

I only inquired about a car I receive at the least 7-10 phonr calls a week for what I don't know. I have told them a dozen time I went with someone else.

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DriveTime Automotive Group 2006 chevy silverado 1500

Bout truck in July 2006, friend also bout a Nissan Altima same time. His car round corner went back and bout it on a sat. I bought my truck that Mon. His catil. converter fell out on wed. My truck eats up front tires every 3 Months. Want pass inspection converters were gutted.Will cost me $700 to fix cause not covered under there warranty. They want help with mechanics few. I had to take truck to shop for repair I thought but was out of gas, gas gauge Lil off cool. No, pull out of lot 2ths mile for gas engine light comes on. Took back think wed. called Cotton Trans. on Church when I took back is when he told me converters needed to be replaced.Nothing bout being gutted. I took to my mechanic when he found problem.Would not pass til I replace them not covered on warranty of course. Got ticket for inspection on Aug 3 2012 for truck not being inspected since April 2011 been driving for over year with no inspection. they gave me a 16inc. spare, truck has17inc. spares useless.

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DriveTime Automotive Group reviews

I have been scheduled for an appointment with Drive Time twice; I canceled one and the other one is schedule for this Thursday. After reading all the reviews I will cancel my appointment again. This many people can't possible be wrong. I know each state has their own sales persons and managers but I saw complaints from the location that I was going to visit. I read one comment that sounded just like my experience with them with the application process, so needless to say I will not purchase a vehicle from this company; THANKS TO ALL THE GOOD REVIEWS ON BAD SERVICE!

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DriveTime Automotive Group drivetime preys on people that need help

DriveTime Complaints & Reviews - DriveTime preys on people who need help
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DriveTime
Posted: 2007-01-16 by Marissa [send email]

DriveTime preys on people who need help

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I purchased a vehicle from DriveTime in October '06. The people in the showroom were very friendly, really too friendly. I bought a vehicle because I needed one. If I could have purchased the same vehicle new, it would have cost me less. The price I paid for the '01 Ford Focus was a rip-off. The bluebook on the vehicle was $3300 less than what I paid for it. I was told the vehicle had just one previous owner, a little old lady in Sarasota.

Why didn't I listen to the horns and sirens that were going off in my head? I needed a car. The check engine light was on when I started the car to leave. When I said something to a salesman outside, he said not to worry, they go off all the time - OK.

With 1 week, I was driving and the gas pedal wouldn't work. The car didn't have any acceleration. A few feet later the car died, on a busy road. When I called DriveTime and asked for help, they said I had to the Warranty Department. I did and they were closed already for the week. It was 3:20 on a Friday afternoon. When I called the store I purchased the vehicle from, the Sales Manager seemed to know exactly what was wrong - the compressor.

This is real nice, I live in FL, it is hot and humid here 11 months of the year. The salesman wouldn't help me and when I spoke with the manager, I was told someone would contact me back, that was 3 weeks ago. I filed a Lemon Law Complaint with the Better Business Bureau but haven't heard anything yet. When I took this car to a real mechanic, I was told: "The oil hasn't been changed in at least 9000 miles, the tires are bare, the compressor is out (like I needed to know that) and the brakes would go out.

Now, when I spoke with someone from the Warranty Department the following Monday, I was told the oil was changed the week before I purchased it, there were new brakes, there were 2 new tires on the car. I'd really like to know where those 2 new tires are, they're not on the vehicle I have. I thought I was the only one who got the shaft, I didn't realize it was everyone who went in there. Also, this car, according to a vehicle history report I received, not the non-existent one from Experian, this vehicle has been bought, repossessed and resold more times than I had the patience to weed through.

DriveTime preys on people like me, who need help. Yes, they do not give a crap about the vehicle they've sold you. But, if you are late on a payment, you'd better have Caller-ID, they are on you like a fly on you know what.

Good Luck. Hopefully after reading this comments from everyone who has been screwed, you too, will not!

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ethos
Somewhere TEXAS, US
Aug 12, 2012 5:17 pm EDT

Can you return the car to them if you are still within the return it period without charges?

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DriveTime Automotive Group bad business - complete rip off

DO NOT GO TO THIS DEALERSHIP! RUN! They are a complete ripoff! All they want is to make a fast sale. Mike and Justin are complete idiots. They sold my daughter a car for 16000.00 with a book value of 9000.00. A PT Cruiser with 98k miles on it. They convinced my daughter that this would rebuild her credit and help her out. As a parent I called 3 times while she was there and asked them not to sell her a car. They as much told me to mind my own business. Would you not stop and think if a mother of a 35 year old girl called and told them to not sell her a car that they would see red flags. That night Andrea (in their Arizona customer service department) talked with me and Mike (the Manage) and assured me that if she returned the car the next morning then they would refund her entire down payment. When she got there Justin tells her that company policy is to keep 175.00 for stocking fee and somehow convinced her still... this is the right car for her. Right now, the car is sitting in my driveway with what sounds like starter issues. She has had the car 2 days! 2DAYS! They tell her to call a tow truck. Please run from this place. They are not the only ones that can help you find a new beginning or a car. Run as fast as you can.

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edgeman15
Conover, US
Oct 26, 2012 4:14 pm EDT

I'm glad I read this because I have an appt. to meet at the one in Gastonia Monday afternoon. I knew something was too good to be true. I have two kids and after reading this and others complaints, the risk isn't worth it. Hell for all I know I could be in the car that explodes or something like that with my kids or wife in the car...thank you and the others for changing my mind and getting this out there so others won't go there!

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DriveTime Automotive Group - class action against drivetime

My story about Drivetime is very similar to the other complaints listed here. I would like to join a class action lawsuit against them. If anyone knows if a lawsuit has been initiated, please post it so other people can join. Thank you.

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DriveTime Automotive Group Customer Reviews Overview

DriveTime is a popular car dealership that specializes in providing affordable and reliable vehicles to customers with less than perfect credit. The company has received numerous positive reviews from satisfied customers who appreciate their hassle-free car buying experience and excellent customer service.

One of the most significant advantages of DriveTime is their flexible financing options, which allow customers to purchase a car regardless of their credit score. Many customers have praised the company for helping them get behind the wheel of a reliable vehicle when other dealerships turned them away.

Another positive aspect of DriveTime is their extensive inventory of high-quality vehicles. Customers can choose from a wide range of makes and models, including sedans, SUVs, and trucks, all of which undergo a rigorous inspection process to ensure they meet the company's high standards.

DriveTime's customer service has also received high marks from reviewers. Many customers have praised the company's friendly and knowledgeable staff, who go above and beyond to help customers find the right vehicle for their needs and budget.

Overall, DriveTime is an excellent choice for anyone looking for a reliable and affordable vehicle, regardless of their credit score. With flexible financing options, a wide selection of high-quality vehicles, and excellent customer service, it's no wonder that DriveTime has received so many positive reviews from satisfied customers.
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Contact DriveTime Automotive Group customer service

Phone numbers

+1 (888) 418-1212 +1 (800) 813-5883 More phone numbers

Website

www.drivetime.com

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