The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Driver Dream DaysTerrible experience

I received my voucher as a birthday gift, despite the voucher being very badly printed and hard to read, i managed to make out a telephone nymber to ring and book the date for my drive. The customer rep told me she would book me into the nearest (from Birmingham) drive centre (warwickshire) and that i would get confirmation in the post. No confirmation came up to the weekend I was to take the drive. As i had no confirmation, i rang the number on the voucher to get the adrress, only to discover that they do no operate a telephone customer service line at the weekends - despite carrying out business at the week end, so i went to there website to try and find the address of the drive centre in Warwickshire - only to discover that they do not provide the address on there site. I finally found out the address after many phone call's and internet searches for warwickshire the nearest drive centre to me. Once we arrived there we were told that no driversdreams had been booked for that weekend. The next day was Monday so I telephoned drivers dreams office to tell them I was not able to take up my drive due to circumstances mentioned above, first the customer rep insisted that i had had confirmation via email, despite me telling her that i did not as i did not provide an email address. She also tried to tell me that Lesceter was the nearest centre to me, which confirmed that this was a mistake by there staff when booking. She then told me that confirmation was sent through the post, which I again told her that it did not. She told me some one called Simon from ther company would get into with me, I asked for his email contact and subsequently sent emails to him for whIch I have had no reply. From what i've discovered this company seems to behave badly towards it's customers, operates bad customer service and is unwilling to except responsibillity for mistakes they make. Considering how much money is spent on one of there gift It also seems to enjoy ruining peoples birthdays and conning them out of large sums of money. Maybe they think that because it is a 'gift' being given that they can treat the 'drive-booker' badly and fleece them as the money did not come from thee pockets. It also does not make sence that a company such as this does not operate a weekend customer service telephone contact - i did discover however that they operate a weekend telephone service to PURCHASE voucher - which suggest's they are only intersted in getting your money and NOT providing a good serive.

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