The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Drive SolutionsBad service

We used this company to try and recover data from a physically damaged SD card. We were very saddened when the SD card that had taken over 500 pictures at our wedding rehearsal dinner and during the ceremony/reception was not readable (as it had been readable in the camera to look at the pictures during and right after the ceremony, but was unable to read them when we got home and tried to transfer them to a computer). After shopping around, we decided to send our card here so that "professionals" could see what they could do about recovering the lost pictures. Two days later, they recieved the card, and the next day they called to inform us that there was nothing that they could do. Their "top-of-the-line" software was unable to recover anything and they concluded it was physically damaged (which is the reason I sent it to them in the first place!). They said they were going to send the card back to me so at least we could get a new replacement card (it was still under warranty), adding "Hope there wasn't anything important on the card." This was rather cold and rude, considering that if these were throw-away pictures, we wouldn't be trying so hard to recover them.

Three weeks later, and we had not recieved the card in the mail yet. After many phone calls and never having them return calls after they said they were in the process of locating the card, they finally admit that the card was shipped out, but their "new" person in shipping failed to obtain a tracking number. At that point, the person on the phone said "We might have to bite it and hop on e-bay and grab you a new card to replace the damaged one."

I find this unprofessional attitude sickening. I had already made arrangements with another company with a clean room that was going to make another attempt at recovery, but I suppose that won't be possible since this company can't even do something as simple as return a card to it's owner.

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