The complaint has been investigated and
resolved to the customer's satisfactionResolved DRI*PCTOOLS.COM — Fraudulent Internet Debit Card Charge
resolved to the customer's satisfaction
Was checking my bank statement and saw a $39.95 charge plus $1.20 international transaction fee. Went to the website listed with the charge. I had never been to this site or purchased anything from them. I called my bank and they connected me to the fraud department, which did a three-way call with pctools. com. Someone called "David" answered and gave a spiel about purchasing computer software subscriptions. He had my home address and debit card number, but a fake email address. My bank questioned him about the charge and issuing a refund, which he agreed to after stalling for several minutes and making excuses about the charge. Supposedly they have issued a refund, but I have to wait two weeks to find out if it's gone through. I also had to cancel my debit card to prevent any further fraud. This is completely infuriating.