DressLily.com
reviews and complaints

I have not received any updated information on my tracking number for the products that I order on 2/2/2017. I tried calling the company but the telephone numbers are disconnected (1/[protected], and [protected]). I went on the chat line to talk with customer services, but to no avail, I never got a response. I am a senior citizen and money was debt out of my account for these items. I can't afford to have $72.00 debt out of my account and not receive the products, I am on a fix salary.

I am attaching my order information for your review and there are two separate order numbers for my items purchased.

Thank you
Phyllis Jackson

Hello, My Friend

Great news!

We have shipped out your order L1702212310470928 today. Your tracking number is 420200329361269903501791642801 and it will be delivered by America priority mail. The package should normally take 7-15 business days to arrive (approximately). Please allow 24-48 hours for your tracking information to be updated on the website.

Shipping Information: Shipping Number: Shipping Time:
Phyllis Jackson
625 Chesapeake Street, SE #!3
Washington District of Columbia [Zipcode: 20032]
41
T:[protected] A00A004170222001640 [protected]:31:45
Shipping Method:
America priority mail

Items have been shipped out before display as follows:

Product Name SKU QTY Subtotal
Adiors Synthetic Short Neat Bang Towheaded Curly Wig Color: COLORMIX [protected] 1 USD 16.03

Shipping Information: Shipping Number: Shipping Time:
Phyllis Jackson
625 Chesapeake Street, SE #!3
Washington District of Columbia [Zipcode: 20032]
41
T:[protected] 420200329361269903501791642801 [protected]:31:45
Shipping Method:
Flat Rate Shipping
Dear PHYLLIS JACKSON,

We recently received your message on dresslily. Customer satisfaction is always our top priority: we are always extremely happy to provide the very best support to customers.

Please note your unique ticket ID: T17030701014. Our friendly Customer Support staff will review your ticket and provide a reply to you very soon. Generally, this is within 24 hours (except during weekends and public holidays).

Dear PHYLLIS JACKSON,

We recently received your support ticket on dresslily.com. We always look forward to providing DressLily customers with class-leading support and advice.

Your unique ticket ID is:T17030701014. This is used to identify your query. Our in-house Customer Support staff will be replying to your ticket – this usually occurs within 24 hours (except weekends and public holidays).

Highlights Synthetic Hair None Bang Attractive Stylish Capless Women's Short Curly Afro Wig Color: COLORMIX [protected] USD 14.81 1 USD 14.81
Adiors Synthetic Short Neat Bang Towheaded Curly Wig Color: COLORMIX [protected] USD 16.03 1 USD 16.03
Adiors Highlight Short Neat Bang Curly Synthetic Wig Color: COLORMIX [protected] USD 19.64 1 USD 19.64
Adiors Natural Wave Fluffy Side Parting Short Colormixed Synthetic Wig Color: COLORMIX [protected] USD 13.83 1 USD 13.83

I was appalled with DressLily! When I received my order it looked nothing like pictures an the worst thing was that everything was of a very poor quality. Items were cheaply made and looked rubbish, and I was very disappointed that I wasted my money on such terrible quality products.
DressLily support was very impolite and as soon as I said that I wanted a refund I received only negative attitude and rudeness. They said that they can't refund me and that it was their final decision. Too bad I did not read the reviews! Please stay away from this horrible site and by the way I would like to mention that DressLily is located in China! So think again and beware!

I've been trying to get you for weeks now all I need is a address to send the wig back and get the one I wanted they sent me the long curly side parting high temperature fiber lace front wig I wanted the long curly side parting synthetic lace front wig I just want to send it back and pay the difference thank u I've also called and no one ever calls you back I know you have bad reviews but I still want to try and see if I like it I can't go by what they say but I can tell for what I see i went on your live chat and they didn't give me the address he cut us off

My boss ordered a Christmas shirt 9 days ago, and paid for it with his cc. He received s email that they got the payment, and next he will get a email with the tracking information on it. Well here we are day 9 and no email with tracking on it, and he paid for it to be expedited shipping. He needed it by today, and there is no phone number that works on there website, and the email says it can take 1 day to reply. Well from the comments I have seen they are not a good company to do business with. All we want is either the shirt like now, or money back. Here is his order #Your payment for order L1612060800521484 has been accepted.

Order number Bell [protected] on March 11th in still haven't heard anything from them. I ordered a wig from them. And they have my money and when you send them an email or try to find out where it's at there's no response. And the phone number that they have for them is wrong.

My order was placed six months ago and I received nothing yet. When I contacted DressLily customer support I heard only excuses. When I asked for a refund they ignored me. I have ordered two dresses and one sweater, and I also paid some extra for quick shipping. Only after I paid I went online and saw all the terrible reviews! Actually I was expecting to get damaged or poorly made stuff, but I really expected to get at least something! I already contacted my bank, and they also tried to reach someone from DressLily, but there was no response. Avoid this scam company and don't buy anything from them!

I went online and ordered a wig. According to the website, I should have received the wig within 7-10 business days, free regular shipping time. I noticed I received three other e mails as well. One was saying thank you for your order. The other two was saying they are awaiting payment. I only ordered one thing. I checked my bank account, I had two inquiries of payment taken out. I called Dresslilly and they said they had no orders from me. They asked me to screenshot the emails. I said that's ridiculous because the money has already been taken from my account. I am frustrated because I have been made a fool of. Now, when e mailing them and calling, it is as if I made no order. The dates of ordering were 3/3/2016 and 2/22/2016 which 2/22 was the original date. For evidence I have e mail confirmation, the draft from my bank and order numbers. The order numbers are LP1603021936314373, $45.59, 3/2. The other order number is LP1602221957224671, $59.74 and it says has been shipped on 2/22. That means they deducted more money on 3/3. They have my bank account information and the amount they took totals $105.33. I just want a refund at this point, forget the wig. They still have their website up as if they were legitimate. I read other reviews with the same scenarios. Please help me get justice since I have been victimized. I will await your response. Thank you.

I made my order five months ago and never received it. I contacted DressLily customer service numerous times and asked them to resend it, but they never did. They also told that there will be no refunds. I was told that they cannot resend my order because it was no longer in stock. They offered me a store credit. Then they asked me to pick out new items but I refused. I will never in my life order, recommend, or utter the name of this horrible scam company again! If you want to order something from them, then stop, you have no idea what you're doing! They should be reported to the BBB!

I've purchased a dress from this company in early february and received it only a week ago. The size of my dress was way off and it did not fit at all! It was so small a child couldn't wear it! And it also looked nothing like pictures. I contacted their customer service and dresslily rep asked me to send some photos. I did as he said, but never heard back from them! Do not order anything from this place. Now they are advertising on television and I feel more people will be scammed into buying from them. Terrible company!

This company is totally unprofessional! I looked through their website, saw their really nice clothes and decided to buy something. It was also said on their website "free shipping". After I made an order they also charged me for shipping! I immediately contacted dresslily and asked what was going on, but received no reply. I did receive my items, but the quality was absolutely rubbish! This isn't legit! I'm very disappointed.

I purchased a shirt from dresslily and the shirt I received had an obvious defect which made it unwearable. There was a huge hole! I immediately contacted customer service and submitted a claim including pictures of the defect. Few days later I got a message from them and they told that I have to send the shirt back. The shipping charges far exceeded the original price of the item. Because it took almost two months to receive it I decided not to bother with the returning. Don't do business with dresslily. Save your money!

I made an ordered and purchased a lovely dress from DressLily website! I paid over $30 for the dress and some extra money for shipping. Unfortunately, I have yet to receive my dress! It is still in processing and it has not been updating since mid February. I wanted the dress for my birthday party, but I did not receive it on time. I can't believe that this stupid website took my money and never delivered my dress! Avoid this site at all costs!

I made a biggest mistake ever when I decided to order something from DressLily. This website looked quite reputable, so I ordered 5 things! When my order finally arrived I was disgusted with the horrible quality! Things I received looked nothing like pictures, sizes also were wrong. I contacted them and demanded a full refund. Then they asked me to send them some pictures of the received clothes and measurements, which I did, but then they refused to refund me and never explained the reason. What kind of scam is that? Never again!

When I found this website I was really amazed. Clothes that are advertised are super cute and prices are cheap. But when I received my order I was extremely disappointed. Things I received looked nothing like pictures on their website. These people sell cheap replicas! When I checked the reviews I was shocked! DressLily is really horrible place to shop, they are very dishonest and unprofessional. I'll never order anything from them again. I don't mind to pay more for good quality clothes and proper service.

I ordered two beautiful blouses from DressLily and paid over $20. After I made an order I received a payment confirmation email and my tracking number and everything seemed fine. But when I decided to check my bank account I found out they had taken over $80! I immediately contacted customer support and asked what was going on! Then I found out there were five more items added to my cart! The only way to contact them is via email and there is no phone number to call. This place is a fraud, stay away from DressLily. I'm not sure how they did this, but I'm glad that I paid via PayPal.

I made an order and purchased three items from DressLily website. After several weeks of waiting I decided to contact their customer service to ask what was going on with my order. The next day I got a message from them and they said that I would have to wait another two months, because tings I ordered were out of stock. Then I asked them to cancel my order. Several days later I received an email stating they could not cancel because my things were already shipped. At first they said my items were no longer in stock, that I have to wait few more months, and when I asked for a refund they said my things were shipped! What's wrong with these people? I will not order from this website ever again!

I ordered four dresses from DressLily and when they finally arrived they were horrible! So I returned everything and demanded my money back. I've been getting the run around from their so called customer support and still no luck. What sort of professional company asks you take pictures and after you send those start to ignore you? I do not want to waste my money on garbage and certainly have no further interest in purchasing any other products from this scam company. I want my money back, but these people are very dishonest so I doubt that I’ll ever get a refund. I'm so disappointed in the products themselves and unprofessional customer service.

I made an order and bought two items from DressLily website. Three weeks passed and I received nothing, so I contacted their customer service to ask what was going on with my order. The next day I received a message from DressLily support stating that I would have to wait another two months just for my order to ship. Really? The I asked them to cancel my order and demanded a refund. Since I received no response, I went online and saw the reviews! I emailed them again and again, and they finally issued my refund. Waiting 3 months for clothing to ship is just not worth. Very poor service.

About two months ago I ordered a dress for my daughter from DressLily. Several days ago I received a message from them saying that the dress I had ordered was now out of stock, so they cancelled my ordered and promised to give me a refund. This company is ridiculous, the lack of responsibility is absolutely terrible! Their customer service is unprofessional. Today I was pleased to find that they have refunded my money, so at least they are honest. But my daughter really wanted the dress for a special event, and she is very disappointed!