SUBMIT A COMPLAINT

Dragonpay Corporationlive chat customer service representative

Kindly improve your live chat customer service. CS rep made me wait for so long and never came back. Please refer to the transcript below:

Live Helper Chat
Fri 04/10/2019 6:25 AM
Dear Ivy,

Transcript:
[10-04-2019 12:21:36] [Ivy] Payment made via BDO wont validate. Can you help?
[10-04-2019 13:22:55] [Jan] Hi. Thank you for contacting Dragonpay. How can I help you today?
[10-04-2019 13:23:04] [Ivy] Hello
[10-04-2019 13:23:25] [Jan] kindly send dragonpay ref#
[10-04-2019 13:23:42] [Ivy] Reference Number: PC-[protected]-[protected].
[10-04-2019 13:23:54] [Jan] dragonpay po
[10-04-2019 13:24:05] [Ivy] oh wait
[10-04-2019 13:24:06] [Jan] yung nasa payment instructions natin maam
[10-04-2019 13:24:07] [Jan] sure
[10-04-2019 13:24:23] [Ivy] I8AHZKK6
[10-04-2019 13:25:18] [Jan] kindly send exact date time and amount
[10-04-2019 13:25:37] [Ivy] ok wait po
[10-04-2019 13:26:11] [Ivy] October 24, 2019, :06:34 GMT +8
[10-04-2019 13:26:23] [Ivy] Amount is Php739
[10-04-2019 13:26:44] [Ivy] correction sa time: 11:06:34
[10-04-2019 13:27:06] [Ivy] correction sa Date: October 04, 2019
[10-04-2019 13:29:23] [Jan] october 24??
[10-04-2019 13:29:27] [Jan] alright
[10-04-2019 13:29:28] [Jan] checking
[10-04-2019 13:29:35] [Ivy] October 04
[10-04-2019 13:34:09] [Ivy] BTW, yung sinend kong date and time and amount was payment made thru BDO
[10-04-2019 13:34:43] [Ivy] sa Payment Instructions ng Dragonpay, deadline it says: Friday, Oct 4, 2019 - 12:05 PM
[10-04-2019 13:52:43] [Ivy] Still there?
[10-04-2019 14:01:44] [Ivy] Jan, please set expectation as to how long you are going to check whatever it is that your need to check

Sincerely,
Live Support Team

Iv
Oct 04, 2019

More Dragonpay Corporation Complaints & Reviews

Post your comment