The complaint has been investigated and
resolved to the customer's satisfactionResolved Dragon Carp Direct — Received not what I ordered
resolved to the customer's satisfaction
I received an order which i had placed with this company and upon opening it found that the most expensive item was not as advertised so i rang the company direct - only to be met by the rudest employee that i have ever had the misfortune to encounter. He was extremely rude even he did not even know what my question about the order was as we did not get that far!!! Obviously this nasty little man does not think women have the right to buy equipent from his male dominanted sport! My partner has spent alot of money with this company in the past and i had ordered the items as a surprise for his birthday - needless to say he will not be using them in future!
i am now stuck with an item that was not what i ordered and have not received a reply to 4 emails - therefore i have written direct with a complaint and see if they bother getting back to me, although i will not hold my breath!
Mad! you bet i am now as the order was for £100 and obviously i am not a valued customer.