The complaint has been investigated and
resolved to the customer's satisfactionResolved Dr. Steven O'brien DDS — poor service
resolved to the customer's satisfaction
This dentist keeps his patients waiting forever for their appointment. If we as patients have to be on time, then he should do likewise.
Also, this dentist is not very gentle. He put a crown on me and I was in pain for 2 weeks! He obviously did something wrong because when I came back (he seemed angry that he had to deal with it) he showed his assistant what it was after removing it. He never apologized. And when it came time to putting on another crown, he put a cotton swab on the side of my mouth as if he were going to numb the area he was going to inject with the needle... but then he shoved the needle on the roof top of my mouth!! I was in terrible pain and tears rolled down my face and he just smiled and said "Gooooood. Now, thats better." I feel he was mad at the fact I had to come in to have his work done all over again and that he had done this out of anger. It was an awful experience and I would not recommend this dentist to others.