The complaint has been investigated and
resolved to the customer's satisfactionResolved Dr. James Hays — Extremely Rude
resolved to the customer's satisfaction
I switched thyroid doctors merely because my dad was going to Dr. Hays, I didn't have any problems with my previous doctor. From the first appointment I did not like this doctor. Iwould wait at least 30 minutes before him. He is extremely rude, terrible bedside manner.
After he questioned me for 5 minutes on why I was still seeing him and not another doctor closer to where I lived I asked him for a copy of my file. He refused to provide me with a copy and walked out of the room on me. When I asked the lady at the front for a copy she said ok and as she was about to make copies he turned around from half way down the hallway and came back. He said he would take care of it, opened the file and hand selected certain documents out of the file and handed them to the lady and walked away. The 3 documents were lab results from other facilities. At that point he was violation HIPPA by refusing me my records.
I left the office, called back an hour later to tell them I would be up to collect my records. When I arived they were already copied but not all of them. I asked to look at file and I was refused, which is also required under HIPPA.
This doctor is absolutely rude. My father is removing his file from this office as well.