The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
DownloadNova.comOnline scam

I inquired as to whether the site had a piece of software I was looking for. The site claimed to have this software. During the joining the process I was told that the site processed Credit Card details through an 'Adult' web site but that this was a one time charge of $5.95 USD. Immediately on joining I searched for the software and discovered that the site did NOT have the software I was looking for. I immediately contacted them through their website (no phone or email contact - just a contact via their help page!!) to terminate the membership.

Since then I have received monthly charges amounting to $100 USD each month from organizations calling themselves DVDPAS; DWTUBE; RPPASS and VIATY. These charges have been placed direct to my credit card from organizations I know nothing about.

It also appears that my email address has been provided to a number of internet spamming organizations and I am now receiving pornographic e-mails. I have made repeated requests to have this terminated without any response from the organization.

Responses

  • Cj
    c jord Jul 11, 2009

    I order farm girl and they got my money off my card but I never seen the fam girls for my 3 day pass But they kept my money Ithink it's just taking peoples money [email protected]

    0 Votes
  • Ib
    i been had Apr 09, 2009

    I JUST SIGNED UP FOR THIS YESTERDAY AND QUICKLY REALIZED IT WAS AN ADULT SITE. IF I CANCELL MY DEBIT CARD CAN THEY STILL TAKE THE MONEY OUT OF THE BANK LATER? COULD SOMEONE PLEASE TELL ME. I WASNT AWARE THAT I WAS SIGNING UP FOR ALL THE OTHER CRAP.

    0 Votes
  • Sh
    Shabee Abbot Mar 08, 2009

    Well I just searched on google for DownloadNova because it shown a wrong file. I mean I was looking for a document and did not found it. The only site that seemed to have it was DownloadNova. But there was a problem that made me suspect the site. I was looking for a text file(txt) and instead I found 'text file' ISO(which is a virtual image) 'text file' 2009(?) 'text file' TRUSTED DOWNLOAD etc. What the hell?

    I'm glad that there are people who care about other people and help them. Especially when the internet is becoming a wild world. Thank you for your comments!

    PS: ZoneAlarm ForceField also warned me that it's a scam site so I recommend using this kind of software(or you can try freeware like McAfee SiteAdvisor)
    PS2: Please excuse my bad english...

    0 Votes
  • Wa
    Wayne Feb 27, 2009

    Regarding my last - When cancelling read the fine print - you have to click on the RED button, otherwise you are just signing up for a cheaper version of the same site!

    0 Votes
  • Wa
    Wayne Feb 27, 2009

    Unfortunately I didn't read this site before I signed up this morning. BEWARE !!! When you sign up, you are signed up to 3 sites - the advertised one which is cheap and 2 others which are around $40/month each. THE CONFIRMATION and ACCOUNT NUMBER OF THE TWO EXPENSIVE SITES WERE IN MY SPAMN FOLDER!!!
    I had to go to:
    www.customersupporthelp.com and individually cancel all 3 sites they signed me up for!

    I will have to check my bank balance on Monday. Luckily I keep a Visa Debit Card with only about $100 in it to purchase stuff online. I would NEVER use a credit card

    1 Votes
  • Un
    Undead504 Jan 13, 2009

    I Went to Bugmenot.com it made thing easyier so I did not use a Card

    0 Votes
  • Zo
    zoran Dec 11, 2008

    download nova they have taken 60 euro from my bank account without my permission
    zmilovan

    0 Votes
  • Ma
    Marc Nov 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Thanks for posting your experiences and comments with this site. It sounded too good to be true and I'm glad I did a Google check on it first.

    Hope everyone gets their money back and these guys get shut down soon!

    0 Votes
  • Tr
    Tricialen Nov 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am so stupid! I have beend had and I know better! Am closing out my card tonight before they can charge more to it than they already have.

    I spent over thirty minutes on the phone with their customre service and got caught in their loop! And they charged me for the call. I spoke to no one!

    When I realized what the site was I immediately sent them several emails to cancel my membership.

    I live on a fixed income and just sick about this company or whatever it is...

    Wish I had looked here first.

    Tricia

    0 Votes
  • Ma
    Matt Nov 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was going to sign up then change my mind because there is no contact page. I like to be able to contact someone by phone before I enter my credit card. So I decided to google and find out. I'm glad I did. Thanks to all for their comments.

    0 Votes
  • Ta
    Tameem Nov 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Thanks ! Saved me from joining up

    0 Votes
  • Om
    omaya kennedy Nov 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    please cancle what ever subscrition that is on your site called csjett.com regarding me. i am not intrested.

    omaya

    0 Votes
  • Om
    omaya kennedy Nov 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i was charge on my credit card and i have no idea why i was charge.
    the billing adress is called ([email protected]) THIS IS ARE THE GUYS THAT MY BANK PAY TO.

    please i need solution. help me out

    0 Votes
  • Ea
    eabot Nov 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I happened to come across this site and was immediately suspicious because of the high "to good to be true" impression that I got from the site.
    So I did a little search and came up with tons of comments about scams and fraud.
    Also a very nice hack which should get you onto the site for free?!
    But the first thing I did when I was back on this site was to enter a few bogus searches. With some interesting results:
    [img]http://i19.photobucket.com/albums/b189/eabot/downloadnova.jpg[/img]

    0 Votes
  • Al
    Alex Nov 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hey guys, If you didn't give your credit card number or anything yet you still signed up, I know you'll get spam but you won' t get charged right?

    0 Votes
  • Jo
    Joe Nov 11, 2008

    Many thanks for the warning, almost signed up too :) Someone should try and take this site down.

    0 Votes
  • Jo
    Joe Nov 11, 2008

    Thank you, thank you, thank you I was almost suckered in also by these scammers. Thank goodness I did a little research on this tasty offer first before giving my money away for nothing. Thanks again my fellow internet friends.

    0 Votes
  • Ni
    Nicky Vaughan Nov 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I got taken in too and have just cancelled my card as they have debited my account three times in one day ! The bank will stop any further debist and deal with it as fraud . The names they used to debit are :

    Chargereport.Com [protected] GB

    Receive-Help.Com [protected] GB

    Not only have they taken around £3.13 GBP x 3 but added a debit card service charge of £1.50 each time tto for the privelidge !! What an idiot I was ...wish Id seen this site before, but at least Im not the only one, not that that helps all you others who have fallen prey to these damn scammers . Thanks for posting it & hope it saves some others who might be fooled.

    0 Votes
  • He
    hereyougo Oct 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    http://callcatalog.com/phones/view/800-934-1875

    0 Votes
  • Je
    Jerry Li Oct 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Thanks for letting us know. Fraud should be exposed.

    0 Votes
  • Ba
    bader Oct 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i have an account on downloadnova.com and i don't have any problems with it because i deleted my account on the adult website from www.customersupporthelp.com and they didn't took anythig from me since then you try it too

    0 Votes
  • Ro
    Ron Oct 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This site is also a rip off. Stay away from this site, also for the site downloadprofessional.com

    0 Votes
  • Ma
    Marga Greuter Oct 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Same story, tried to download a languagepack for Office 2oo3 after the bloody Microsoft helper had had me download a 2007 version for some 36 euro. Cancelled immediately after I didn't get a validation number nor email confirmation. Was so stupid to try it again on Download Professional, thinking I'd done something wrong. I've contacted the credit card company which will try to get a refund. I pray they will, for having to pay such an amount every month makes me panic.

    0 Votes
  • Go
    Golden Oct 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Fell to the scam too. Good thing I found out about this page after I did some Google search. Canceled my credit card right away and asked my company to mail me a new one. Anyone knows how to report this fraud site? hate to see more and more people fall to this fraud.

    0 Votes
  • Fr
    Franklin Huff Oct 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    What can We Do To Shut This Site Down ???

    0 Votes
  • St
    stoli Oct 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    ma intereseaza

    0 Votes
  • As
    asdf Oct 16, 2008

    I searched for this and these are the results:

    yqohu;oidehfoas5a5e4r6va8we4163ra521we65fs4a8e396r8gt96a85r1g496ae8dtfgb4976r8t57g6s4asd t3ua sdfiua;hjsiufvloif eyuhlu fyldiguaydflkgahjs ;dcljkz /lckxvja;od jia;ldkjf;ao eurpqoiwe tua[;ops6fud; aourtp oqawi eu93847502984 u3;apsifdupa08urepoa riutpoquie rpiueasd5 tqert qr ertq4er qter qtert qeqrtqret qer tqert qrt qewrtqwrtqwrtqwertqweetqelotwihrel/ hugz3v52b1s68fyd*
    download speed
    Lkjdnf;a/sdkjf;ailufv Bwc4p7iqy3 09po5avl Yqohu;oidehfoas5a5e4r6va8we4163ra521we65fs4a8e396r8gt96a85r1g496ae8dtfgb4976r8t57g6s4asd T3ua Sdfiua;hjsiufvloif Eyuhlu Fyldiguaydflkgahjs ;dcljkz /lckxvja;od Jia;ldkjf;ao Eurpqoiwe Tua[;ops6fud; Aourtp Oqawi Eu93847502984 U3;apsifdupa08urepoa Riutpoquie Rpiueasd5 TQert Qr Ertq4er Qter Qtert qeQrtQret Qer TQert Qrt Qewrtqwrtqwrtqwertqweetqelotwihrel/ Hugz3v52b1s68fyd*
    added to New Releases 10.4 hrs ago
    381 Kb/s
    {ACCiDENT} Lkjdnf;a/sdkjf;ailufv Bwc4p7iqy3 09po5avl Yqohu;oidehfoas5a5e4r6va8we4163ra521we65fs4a8e396r8gt96a85r1g496ae8dtfgb4976r8t57g6s4asd T3ua Sdfiua;hjsiufvloif Eyuhlu Fyldiguaydflkgahjs ;dcljkz /lckxvja;od Jia;ldkjf;ao Eurpqoiwe Tua[;ops6fud; Aourtp Oqawi Eu93847502984 U3;apsifdupa08urepoa Riutpoquie Rpiueasd5 TQert Qr Ertq4er Qter Qtert qeQrtQret Qer TQert Qrt Qewrtqwrtqwrtqwertqweetqelotwihrel/ Hugz3v52b1s68fyd*
    added to New Releases 8 days ago
    984 Kb/s

    0 Votes
  • De
    Derek McLuckie Oct 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    It's a SCAM. Immediately call your card provider company and tell them to cancel your card. they may say they can't do anything untill a bill is charged but what you insist is that you've lost the card then they need to cancel it. this will stop any payments which haven't already been taken off from being debited from your account. Would anyone else like to get the ### who run this scam and set them on fire... alive perferred!

    0 Votes
  • Sc
    scooter Oct 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Downloadnova.scam!!! should be banned from internet they have taken £66 GBP from my account i stopped my bank card ..but i was scammed coz did not check ...it should be taken down from net...and they should be locked up!!! I cant get in contact with them ..if anyone as can they let others know plz...:-(

    0 Votes
  • Im
    Imtiaz Oct 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Tx guys, i was too whilling to sign up for this damn little crap. I came across this page when i was searching for a one day free subsciption in www.downloadnova.com...too bad i've been a tight ###, i was too planning to make money through the internet google site www.google.com nd save money into the www.paypal.com site after i earn money by adding sick unneccessary videos in other sites, till now i'm exhausted trying to find a free day try onto the so called DownloadNova where u also get a lighting 999kbps speed...till today i got my credit card but sure not i met this site before submitting my information in the site...NEVER TRUST ANYONE IN THE NET TALKING ABOUT FREE SITES WHERE U HAVE TO SIGN UP WITH CREDIT CARD...ALWAYS GO FOR TORRENT SITES...NEVER EVEN TRUST YOUTUBE!!THEY SAY THE SAME THING ABOUT DOWNLOADING FILES FROM DOWNLOADNOVA AND MANY OTHER SITES...TRASH THOSE IDIOTS!!EVEN GOOGLE!!tx allot guys tx allot, mostly tx to the rating of this page to be the first link of the google search. This page came first!! Anywaz, tx allot.

    0 Votes
  • Ta
    Tamas Fekete Oct 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I just want to thank all of you that wrote your disappointing and terrible experiences in relation of this site! I really appreciate it! I paid nearly but it was suspicious that I can't pay through PayPal. I won't use any site where isn't an option to pay with Paypal. Thanks again and good luck to try ask a refund or prevent a bigger problem!

    0 Votes
  • To
    Toy Oct 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They have not vanished because this fraudulent act just happen to me today.. I had went on DownloadNova.com for a pdf Manual and was charged 4.38 one time fee.. then the next day I was charged 40 dollars by two comanies it identifies with.. Supporthelp.com and some other site.. they both charged me $40 the same day.. needless to say I some how found this site and got my card blocked.. Its just crazy to me that this website is still going and nothing has been done.. I will be reimbursed by my bank once I fill out my fraud report but yes they got me only from a mistake of my own cause I never by silly memberships like that cause usually something is up.

    0 Votes
  • Er
    Erica Marcroft Oct 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I signed up on baydownloads.com to download a song that wasn't available on iTunes. Immediately after a million porn pop ups appeared and then I called them immediately. Was told I would be refunded the $$ for signing up (I was an idiot and didn't check the site out b/c I thought it was a local Bay area music download site). Obviously wasn't refunded and then called back and they assured me I would be. I wasn't and used a number that was given on another site for one of the sites in their network. Maybe I'll see a refund and maybe I won't. Now the problem is I'm getting 10 - 15 porn spam emails a day and I don't know what to do.

    0 Votes
  • B1
    B195URF Oct 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Am happy i searched for downloadnova reviews before continuing with the process phew!

    0 Votes
  • Mi
    Michael Oct 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had to try it too, what a joke...

    thisrecorddoesnotexist
    download speed
    full Thisrecorddoesnotexist
    added to New Releases 1.6 days ago 509 Kb/s
    Thisrecorddoesnotexist tested
    added to New Releases 1.3 days ago 529 Kb/s
    Thisrecorddoesnotexist ripped 01-10-2008
    added to New Releases 1.1 days ago 372 Kb/s
    Thisrecorddoesnotexist (2008)
    added to New Releases 22.8 hrs ago 422 Kb/s
    Thisrecorddoesnotexist working
    added to New Releases 12.4 hrs ago 406 Kb/s
    {ACCiDENT} Thisrecorddoesnotexist
    added to New Releases 4.2 days ago 672 Kb/s

    0 Votes
  • Jo
    Jo Sep 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Wishing I'd read this before I gave my visa details. Only got concerned when I didn't get a confirmation email - got some porn thing instead.

    Now I'm going to have to cancel my card!

    0 Votes
  • Sh
    Shalom Sep 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    What everyone seems to be missing is that you all "opted in" to all three billings. Unknowingly, but you did opt in.

    How so? Well, if you click on "Proceed to checkout", you get a pop-up window in which the bottom line says "(Please be patient after submitting the form... This might take up to 2 minutes.)". Fine so far, but *that's not the end of the window.* If you grab the corner of the window and stretch it downwards, or just scroll down, you see this:

    (quote)

    (x) Special offer to Mega Download Pass

    (x) Special offer to Cybererotica

    * Viaty [protected] will appear on your card holder statement.
    * We collect the above information for order processing only.
    * Special offer to Mega Download Pass: USD 1 for the first 3 days and 39.73 monthly thereafter unless cancelled.
    * Special offer to Cybererotica: Free for the first 2 days and 39.95 monthly thereafter unless cancelled.
    * Your IP address of [MY IP ADDRESS WAS HERE] has been logged for fraud prevention. Fraud will be prosecuted.

    This secure site is owned by Viaty [protected] › Privacy Policy › Terms & Condition (end quote)

    So it's slimy, but technically you did ask for these "services", even if you didn't know you were asking. I wonder what would happen if I unchecked those two boxes and then signed up? Would they just give me access to their alleged download site (if it really exists), or would they try and find some other way to defraud me?

    0 Votes
  • He
    help Sep 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    my link are in my posts and also heres another link

    http://800notes.com/Phone.aspx/1-800-934-1875

    0 Votes
  • He
    help Sep 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hatescammers, the customer service for this company would not and should not be able to get your card number and use it, unless you email the information to the company, some of the customer service when emailing htem will say do not give out the entire number just a piece of it, they will explain that and some will not accept personal information sent to them but its best to give them your card number so they can cancel all charges under that card no matter whose email address is used with that card. For the spam its the sites that send them not the customer service.

    NJ, Dav and Simon you can cancel the card and block the charges, your new card might carry your old charges from your old card, these charges were already sent to the card company before you have canceled the card. So what I think is that your new card is safe in a way

    TIPSSSSSSSSSSSSSSSSSSSSSSSSSSS
    You can tell the billers to block the card and tell the card company to block the charges if they are not yours and tell the bank or credit card company to lower your credit limit or lower the allow charge amount to go through, just say something about lowering or limiting your credit card so that it won’t go over a certain amount.

    Would you guys please go to my link it helps

    HOW TO CANCEL AND GET SOME MONEY BACK

    go to my link

    0 Votes
  • Re
    Rebecca Sep 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    holy crap, This website was definitely a SCAM -- DO NOT JOIN IT. I was only looking for reading material relating to my university studies, that's it, and I've been charged $100 in unauthorized fees now. ###.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.