DoubleDown Casino
reviews and complaints

3 events I played today above 30 spins. Game only requires 20-30 spins on event games to win $2000000 chips. I've played them all and no chips were awarded to me. I have played each event at least two times and I've sinned over the requirements for the reward. I need to have my coins added to my game. Thanks in advance for your help with this matter.

I want my credit card numbers deleted and your software will not allow. My card has been charged $100.00's 0f dollars that I need not do as I have been in treatment for lung cancer. Also, I am going to file a claim against your site. I am 83 and do not have this kind of money for medicine let alone you scamming me. Please wipe my card off your site and ajustment for credits.

I attempt to play the megabucks. When I place a bet, the money is withdrawn from my holdings and then the game freezes. Sometimes, if I tap the screen the games will slowly move to complete a spin. However, tapping the screen now has no effect. I restarted the game expecting to see it working and found that the withdrawn money is gone and the game did not work. When I see the progressive jackpot building I assume the game is working and bet again only to have the game freeze and take my money. Last 2 bets were for $1M each. Progressive jackpot is building but slot will not spin. The Auto and Spin/Skip buttons are grayed out. Why does this game suddenly not work? My current account balance is $309, 244, 787. It was $311, 244, 787 before the two bets. As I wrote this the game Sent a "still playing?" message.

I have been playing your doubledown slots for some years and enjoy playing them to an extent, but in the last few days I have not been receiving the free coins you give to players in facebook on a daily basis. I am assuming someone else is receiving them and wonder how this could happen. I would like this checked out, as it could be happening to other players as well, and this is not fair. I would appreciate a reply to my query by email, which is [protected]@shaw.ca

Thank you,

Jane Smith

When will the bingo site be fixed. I get double numbers and have to refresh. I am on a week old computer so don't tell me it's my computer. Other people have to do the same thing in the same game, so it's NOT our computers. How about getting some refunds for what we lose each time. Also once google will not support Flash, how will we be able to play bingo? I play several times a day.

My 83 year old grandma plays this game religiously on her iPad and is asking me what is wrong with it. She had $237, 087, 271 when she put her iPad down, but when she picked it back up to play again she only had about 3 million. Can someone explain what has happened, and how/if can she get this back? I will be her hero if I can get her "money" back. Thank you!

The top of my Game is black so I can't find out how much Coins I have or switch to another game. All my funds, a 500. and another 500. that I got last nite didn't load and then this morning I have gotten 200. and another 250. didn't load. or my wheel this am of 130. I don't think it loaded as I don't know how much I have. Please fix it. Mavis L Moody (Lorraine)

I am sick and tired of playing the bingo game on this site, either the game freezes for a few seconds and the numbers are being called fast but the first number out i can't hit if i've got it because it won't except it. Also makes it very difficult if it does it at the ending of the game as the games over before i know what the next number is. I've recently purchased a new computer and had my internet inspected thinking it was my end, but was told that everything was running properly and that the problem is your end. I'm really sick and tired of losing money all the time and refuse to purchase any more if the game is going to continue to lag. All i'm asking is to please upgrade or look into this as it's becoming frustrating and makes me wan't to stop playing in doubledown casino and look for something else.

I have had (in the last 2-3 weeks) a great number of times, maybe a dozen or more, when it is my turn to act, the spinning "time left to act" device runs out before it runs its course, and you are forced out of the hand way before it should happen. I have not counted the time it takes to spin the cycle, but say it is 8 seconds...it is running out in 3-4 or 5...
And almost always, it is when I have a winning hand...what is with that?
Even though this is for no real money, it is very frustrating, and certainly does nothing to encourage any players to play on line poker for real money...can that problem be fixed?
Bill Pauss
[protected]@att.net...

DoubleDown Casino,

A purchase of several hundred dollars went through on my Double Down account tonight. I did not want this. Please contact me via my email address to tell me when this charge will be refunded. Otherwise, I will notify my bank to reverse payment. This is extremely upsetting to me and I would like to see the issue resolved very quickly. Thank you.
Lauren Austin
[protected]@comcast.net

David (DoubleDown Interactive )
To: Wayne Morris
##- Please type your reply above this line -##
Your support request (2050707) has a new reply. To respond with any further information, reply to this email.

David (DoubleDown Casino)
Jul 15, 17:26 PDT

Thanks for your reply, Wayne.

I do understand that missing out on payout such as that is very disappointing and I do apologize about that. But we're here to help resolve the issue so that this doesn't happen again to you while playing.

Unfortunately what you are describing is crash or disconnect from DoubleDown Casino while the game was attempting to load a Jackpot. The reason that this occurred is more than likely due to your computer and browser being out of date. I would highly suggest downloading the Firefox browser to see if you have better luck loading the casino.

To Download Firefox: https://www.mozilla.org/en-US/firefox/new/

Click the green "Download now" button and follow the install process.

Launch the browser and login to Facebook using your credentials tied to your email: owayne.[protected]@yahoo.com

It would also be helpful to us to see a screenshot so that we can better understand what you are seeing.

For technical issues, it is valuable for us to see as much of your screen as possible, so we recommend a full screen image rather than a cropped or "snipped" image. If you prefer to crop, please make sure to leave the full browser window visible, including the address bar. On newer iOS devices, there is a video recording option that will give us even better information to work with.

The easiest way to send the screenshot or video is to attach it when you reply to this email.

We have provided detailed instructions on capturing screenshots & video on our help site: http://support.doubledowncasino.com/hc/articles/204748290

Please let me know if this is helpful. I'm here to work with you to ensure that this doesn't happen again while playing.

All the best,
-David

Wayne Morris
Jul 15, 17:18 PDT

I DO NOT HAVE ANY PROBLEM LOGGING IN TO DDC AND FORTUNE GONG PLEASE REVIEW MY MESSAGE

THE GONG LANDED ON JACKPOT, I HIT THE GONG WHEN THE JACKPOT SCREEN CAME UP. IT SPUN AND LANDED ON "GRAND" BUT I DID NOT RECEIVE ANY CREDITS AND THE GAME LOCKED UP. I HAD TO EXIT DOUBLE DOWN CASINO AND FACE BOOK WITHOUT ANY REWARD.

THE DDC SUPPORT STATES: SORRY NOY OUR FAULT THAT IT MUST BE THE USER'S FAULTFAULT FOR NOT HAVING AN UP TO DATE OS SYSTEM AND THE LATEST VS.OG GOOGLE CHROME .

I HAD BEEN A DAILY USER OF DDC FOR MANY YEARS, BUT NO LONGER.

Wayne Morris owayne.[protected]@yahoo.com H [protected] C [protected]
On Monday, July 15, 2019, 8:10:25 PM EDT, David (DoubleDown Interactive )

This review is partially for the game, but mostly for all you idiots who actually buy chips to play this highly rigged.

Answering your own complaints:

1) Why do I spend so much and never win?

Answer: Because thousands of people like you are actually stupid enough to buy chips, thinking it will better your odds. Fact: It doesn't. And the higher you bet per spin, the less your odds are of winning. It's called an algorithm. If you have half a brain to pay for chips, you should be able to understand this is a company that makes profits off of your ignorance.

2) Why are my chips missing?

Biggest complaint on here. Your chips aren't missing. You are a lying gambling addict and you blew your chips. The company is not going to believe you or refund you. Also, they don't care if you are dying of cancer or had heart surgery, they just want your money.

3) How do I play without paying for chips?

There are a few legitimate sites online where you can redeem codes for about 3-5 million chips a day for free. I've never paid for chips. I bet our odds of winning would be a lot better if idiots like you weren't spending hundreds to thousands of dollars. You are the reason this site sucks.

4) How come I've spent so much money yet never win big Jackpots, but see others win billions every week?

You do know there are fake accounts on here owned by the company to get you to think that right? That someone is winning billions? That way you'll easily part with your money? Good job.

Also, I've won a Jackpot Happy Hour of half a billion betting 30k and my chips didn't go "missing". It only took a year for it to happen. However, any bets I placed on any slot after didn't win anything for days because...algorithms! I lost half a billion in three days afterwards. That's right! Doubledown keeps track of how much you win and lose so...you guessed it.. ...you'll eventually buckle and buy chips.

4) Why is their fraud and viruses on my computer from my game signed: email, address, phone number?

Now I must ask myself who is dumb enough to buy chips and then I read the reviews on here only to see people leaving their names, personal addresses, and phone numbers online for anyone to see. Wow, really smart. Good luck in life.

Summary: Doubledown does indeed suck. It is rigged, way over priced, RTP is non-existant because you can't actually redeem your chip winnings for real money, chip "sales" are actually the same price everyday, fake accounts abound to make you think you can win in the billions (very rare). But the truth is, what makes it suck is you.

If no one bought chips, Doubledown would have no choice but to drastically lower their prices or offer higher payouts so people would keep playing. Food for thought before another driveling review is left here by the "disadvantaged", IGT's favorite customer.

Yesterday, July 9, 2019, I accidently clicked on the wrong button and all of a sudden I am buying a package for $499.99. As you can see from my purchase history, that I have never purchased that much. Please issue a credit for this amount as I am not going to be using these chips. I have been going crazy trying to find out who I talk to and somehow I ended up with the fraud department. I never did click on the collect button to finalize the tranaction but it was taken out of my bank. I am almost 70 years old and cannot afford this amount. The only packages I ever buy is 17.99 or 39.99...I have never purchased this big of an amount. Please issue a credit and take the chips that was involved in the transaction. I am begging you to please give my money back so I can pay my bills. Thank you. Diane Schmidt...100 3rd St. SW.Lot B12, Mandan, ND 58554

I have been a user for over two years . I play everyday. The daily wheel seems to give mostly the lower points such as 65 and 85. I see the wheel slow down and accelerate to hit the lower points. It is very rare that the higher points are given.
I think you should have a look and try to offer better points, it looks too obvious you don't give the higher points

It makes me sick to my stomach that when I complain about this slot game never giving any jackpots or good hits while betting up, they claim the spins are random. I call [censored]. They want you to lose so you buy their stupid points. It starts out well for the first day, then NOTHING. They should be totally ashamed at their deceptive practice. Hate this game.

My name is Dixie Johnson and I was playing the game of THE LEGEND OF Z AND I son free spins and after a couple of the free spins the game kept spinning so I had to go out of Double Down Casino and go back in and when I went to the game it never gave me my free spins and I still has 121 free spins left. I tried playing the game again and I never received them. Could you please return them to my game?

This is to the owners of Double Down. I am a loyal customer but after this I will no longer buy your chips and after I use what I have I will remove you from my games list. I bought chips today and not an hour later you had them for 4X. If I had known you were going to do that I would have waited. This really has upset me. Also I have been stuck on level 18 for forever, though I buy often and play everyday. the last thing is your games are so tight it is almost impossible to win anything or even get the bonus, no matter how much you pay or play. I am done with you double down.

Mona Mccoy
[protected]@yahoo.com

The slots are faulty. I was playing 300k a go on Caribbean Kitty and the coins that came in on a BONUS round were all blue and popping up 10k-30k coins! I got 95k on a 300k a go slot bonus. Then i got a SCATTER win of 10 free spins and that paid NOTHING! I am spinning 10-17 times before i get a win and that is always way lower than my bet i was getting 4k-28k back..At 300k a go. Can you imagine after 17 spins at 300k a go getting oon the 18th spin 4k!. I went from 32million to zero in a few minutes and i think i had about 11 wins which totaled 450k..Jeez

I been a valid customer for many years with doubledown casino and I am not very satisfied with this site for the last couple of months I have sent many messages and no one has bothered to contact me and even try to apologize or anything I have purchased so may chips and then when I started playing either the game freezing or your site shuts down on me I thought it was my computer but it cant be I took it in for maintance and there is no problem. I play many other games and other slot games and never with a problem. Can you please tell me what is the problem and how you can fix the problem it really sucks to have this happen all the time when you spend lots of money to see this happen. Please I don't want to hear it is not your fault and it is always something on are end.

Please respond back and fix the problem or I will have to purchase and play elsewhere where there is no problem

Thanks Julie