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4.1 1273 Reviews

DoubleDown Casino Complaints Summary

8 Resolved
275 Unresolved
Our verdict: If considering services from DoubleDown Casino with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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DoubleDown Casino reviews & complaints 284

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C
6:16 pm EDT

DoubleDown Casino doubledown casino

I have been playing the subject games for many years, and until recently I enjoyed receiving the daily bonuses. For whatever reason the bonuses are now tied to Facebook participation which I am not a user. And for that reason I have been denied receipt of the daily bonuses, leaving millions of dollars on the table. Why have the bonuses suddenly been linked to Facebook, and how do I receive the daily bonuses without having to go to facebook?

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1:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino double down chips not awarded

3 events I played today above 30 spins. Game only requires 20-30 spins on event games to win $2000000 chips. I've played them all and no chips were awarded to me. I have played each event at least two times and I've sinned over the requirements for the reward. I need to have my coins added to my game. Thanks in advance for your help with this matter.

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Jordan benjamin66
, US
Sep 29, 2019 9:16 pm EDT

Same thing with me

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A
3:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino charges to my credit card that I did not make.

I want my credit card numbers deleted and your software will not allow. My card has been charged $100.00's 0f dollars that I need not do as I have been in treatment for lung cancer. Also, I am going to file a claim against your site. I am 83 and do not have this kind of money for medicine let alone you scamming me. Please wipe my card off your site and ajustment for credits.

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9:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino slots games megabucks

I attempt to play the megabucks. When I place a bet, the money is withdrawn from my holdings and then the game freezes. Sometimes, if I tap the screen the games will slowly move to complete a spin. However, tapping the screen now has no effect. I restarted the game expecting to see it working and found that the withdrawn money is gone and the game did not work. When I see the progressive jackpot building I assume the game is working and bet again only to have the game freeze and take my money. Last 2 bets were for $1M each. Progressive jackpot is building but slot will not spin. The Auto and Spin/Skip buttons are grayed out. Why does this game suddenly not work? My current account balance is $309, 244, 787. It was $311, 244, 787 before the two bets. As I wrote this the game Sent a "still playing?" message.

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J
11:46 pm EDT

DoubleDown Casino not receiving daily free coins given to players from doubledown in facebook

I have been playing your doubledown slots for some years and enjoy playing them to an extent, but in the last few days I have not been receiving the free coins you give to players in facebook on a daily basis. I am assuming someone else is receiving them and wonder how this could happen. I would like this checked out, as it could be happening to other players as well, and this is not fair. I would appreciate a reply to my query by email, which is [protected]@shaw.ca

Thank you,

Jane Smith

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T
3:57 pm EDT

DoubleDown Casino bingo

When will the bingo site be fixed. I get double numbers and have to refresh. I am on a week old computer so don't tell me it's my computer. Other people have to do the same thing in the same game, so it's NOT our computers. How about getting some refunds for what we lose each time. Also once google will not support Flash, how will we be able to play bingo? I play several times a day.

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B
9:56 pm EDT

DoubleDown Casino lost hundreds of millions of dollars (?)

My 83 year old grandma plays this game religiously on her iPad and is asking me what is wrong with it. She had $237, 087, 271 when she put her iPad down, but when she picked it back up to play again she only had about 3 million. Can someone explain what has happened, and how/if can she get this back? I will be her hero if I can get her "money" back. Thank you!

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M
2:44 pm EDT

DoubleDown Casino Not receiving my chips

Playing rich girl last nite aug 6th 2019 I got the kittys 5 and it said winner 400, 000 but nothing happened did not receive anything so what's that all about? Also your mega game what a rip off I only play 1 miiion for each spin and basically you don't get anything... Grrrrr the time was approx between 9 and 10 pmmy email [protected]@gmail.com
Please respond
Marlene

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M
8:53 am EDT

DoubleDown Casino doubledown game on facebook

The top of my Game is black so I can't find out how much Coins I have or switch to another game. All my funds, a 500. and another 500. that I got last nite didn't load and then this morning I have gotten 200. and another 250. didn't load. or my wheel this am of 130. I don't think it loaded as I don't know how much I have. Please fix it. Mavis L Moody (Lorraine)

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A
2:10 am EDT

DoubleDown Casino game freezing and ending before i'm notified

I am sick and tired of playing the bingo game on this site, either the game freezes for a few seconds and the numbers are being called fast but the first number out i can't hit if i've got it because it won't except it. Also makes it very difficult if it does it at the ending of the game as the games over before i know what the next number is. I've recently purchased a new computer and had my internet inspected thinking it was my end, but was told that everything was running properly and that the problem is your end. I'm really sick and tired of losing money all the time and refuse to purchase any more if the game is going to continue to lag. All i'm asking is to please upgrade or look into this as it's becoming frustrating and makes me wan't to stop playing in doubledown casino and look for something else.

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B
12:14 pm EDT

DoubleDown Casino poker game

I have had (in the last 2-3 weeks) a great number of times, maybe a dozen or more, when it is my turn to act, the spinning "time left to act" device runs out before it runs its course, and you are forced out of the hand way before it should happen. I have not counted the time it takes to spin the cycle, but say it is 8 seconds...it is running out in 3-4 or 5...
And almost always, it is when I have a winning hand...what is with that?
Even though this is for no real money, it is very frustrating, and certainly does nothing to encourage any players to play on line poker for real money...can that problem be fixed?
Bill Pauss
[protected]@att.net...

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L
11:04 pm EDT

DoubleDown Casino purchase of chips that I did not want

DoubleDown Casino,

A purchase of several hundred dollars went through on my Double Down account tonight. I did not want this. Please contact me via my email address to tell me when this charge will be refunded. Otherwise, I will notify my bank to reverse payment. This is extremely upsetting to me and I would like to see the issue resolved very quickly. Thank you.
Lauren Austin
[protected]@comcast.net

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O
5:52 pm EDT

DoubleDown Casino fortune gong and lack of support

David (DoubleDown Interactive )
To: Wayne Morris
##- Please type your reply above this line -##
Your support request (2050707) has a new reply. To respond with any further information, reply to this email.

David (DoubleDown Casino)
Jul 15, 17:26 PDT

Thanks for your reply, Wayne.

I do understand that missing out on payout such as that is very disappointing and I do apologize about that. But we're here to help resolve the issue so that this doesn't happen again to you while playing.

Unfortunately what you are describing is crash or disconnect from DoubleDown Casino while the game was attempting to load a Jackpot. The reason that this occurred is more than likely due to your computer and browser being out of date. I would highly suggest downloading the Firefox browser to see if you have better luck loading the casino.

To Download Firefox: https://www.mozilla.org/en-US/firefox/new/

Click the green "Download now" button and follow the install process.

Launch the browser and login to Facebook using your credentials tied to your email: owayne.[protected]@yahoo.com

It would also be helpful to us to see a screenshot so that we can better understand what you are seeing.

For technical issues, it is valuable for us to see as much of your screen as possible, so we recommend a full screen image rather than a cropped or "snipped" image. If you prefer to crop, please make sure to leave the full browser window visible, including the address bar. On newer iOS devices, there is a video recording option that will give us even better information to work with.

The easiest way to send the screenshot or video is to attach it when you reply to this email.

We have provided detailed instructions on capturing screenshots & video on our help site: http://support.doubledowncasino.com/hc/articles/204748290

Please let me know if this is helpful. I'm here to work with you to ensure that this doesn't happen again while playing.

All the best,
-David

Wayne Morris
Jul 15, 17:18 PDT

I DO NOT HAVE ANY PROBLEM LOGGING IN TO DDC AND FORTUNE GONG PLEASE REVIEW MY MESSAGE

THE GONG LANDED ON JACKPOT, I HIT THE GONG WHEN THE JACKPOT SCREEN CAME UP. IT SPUN AND LANDED ON "GRAND" BUT I DID NOT RECEIVE ANY CREDITS AND THE GAME LOCKED UP. I HAD TO EXIT DOUBLE DOWN CASINO AND FACE BOOK WITHOUT ANY REWARD.

THE DDC SUPPORT STATES: SORRY NOY OUR FAULT THAT IT MUST BE THE USER'S FAULTFAULT FOR NOT HAVING AN UP TO DATE OS SYSTEM AND THE LATEST VS.OG GOOGLE CHROME .

I HAD BEEN A DAILY USER OF DDC FOR MANY YEARS, BUT NO LONGER.

Wayne Morris owayne.[protected]@yahoo.com H [protected] C [protected]
On Monday, July 15, 2019, 8:10:25 PM EDT, David (DoubleDown Interactive )

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N
5:54 am EDT

DoubleDown Casino how stupid are you players buying chips?

This review is partially for the game, but mostly for all you idiots who actually buy chips to play this highly rigged.

Answering your own complaints:

1) Why do I spend so much and never win?

Answer: Because thousands of people like you are actually stupid enough to buy chips, thinking it will better your odds. Fact: It doesn't. And the higher you bet per spin, the less your odds are of winning. It's called an algorithm. If you have half a brain to pay for chips, you should be able to understand this is a company that makes profits off of your ignorance.

2) Why are my chips missing?

Biggest complaint on here. Your chips aren't missing. You are a lying gambling addict and you blew your chips. The company is not going to believe you or refund you. Also, they don't care if you are dying of cancer or had heart surgery, they just want your money.

3) How do I play without paying for chips?

There are a few legitimate sites online where you can redeem codes for about 3-5 million chips a day for free. I've never paid for chips. I bet our odds of winning would be a lot better if idiots like you weren't spending hundreds to thousands of dollars. You are the reason this site sucks.

4) How come I've spent so much money yet never win big Jackpots, but see others win billions every week?

You do know there are fake accounts on here owned by the company to get you to think that right? That someone is winning billions? That way you'll easily part with your money? Good job.

Also, I've won a Jackpot Happy Hour of half a billion betting 30k and my chips didn't go "missing". It only took a year for it to happen. However, any bets I placed on any slot after didn't win anything for days because...algorithms! I lost half a billion in three days afterwards. That's right! Doubledown keeps track of how much you win and lose so...you guessed it.. ...you'll eventually buckle and buy chips.

4) Why is their fraud and viruses on my computer from my game signed: email, address, phone number?

Now I must ask myself who is dumb enough to buy chips and then I read the reviews on here only to see people leaving their names, personal addresses, and phone numbers online for anyone to see. Wow, really smart. Good luck in life.

Summary: Doubledown does indeed suck. It is rigged, way over priced, RTP is non-existant because you can't actually redeem your chip winnings for real money, chip "sales" are actually the same price everyday, fake accounts abound to make you think you can win in the billions (very rare). But the truth is, what makes it suck is you.

If no one bought chips, Doubledown would have no choice but to drastically lower their prices or offer higher payouts so people would keep playing. Food for thought before another driveling review is left here by the "disadvantaged", IGT's favorite customer.

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D
4:54 am EDT

DoubleDown Casino accidently clicked on wrong button

Yesterday, July 9, 2019, I accidently clicked on the wrong button and all of a sudden I am buying a package for $499.99. As you can see from my purchase history, that I have never purchased that much. Please issue a credit for this amount as I am not going to be using these chips. I have been going crazy trying to find out who I talk to and somehow I ended up with the fraud department. I never did click on the collect button to finalize the tranaction but it was taken out of my bank. I am almost 70 years old and cannot afford this amount. The only packages I ever buy is 17.99 or 39.99...I have never purchased this big of an amount. Please issue a credit and take the chips that was involved in the transaction. I am begging you to please give my money back so I can pay my bills. Thank you. Diane Schmidt...100 3rd St. SW.Lot B12, Mandan, ND 58554

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J
5:41 pm EDT

DoubleDown Casino daily wheel

I have been a user for over two years . I play everyday. The daily wheel seems to give mostly the lower points such as 65 and 85. I see the wheel slow down and accelerate to hit the lower points. It is very rare that the higher points are given.
I think you should have a look and try to offer better points, it looks too obvious you don't give the higher points

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M
8:45 pm EDT

DoubleDown Casino total rip off

It makes me sick to my stomach that when I complain about this slot game never giving any jackpots or good hits while betting up, they claim the spins are random. I call [censored]. They want you to lose so you buy their stupid points. It starts out well for the first day, then NOTHING. They should be totally ashamed at their deceptive practice. Hate this game.

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4:41 pm EDT

DoubleDown Casino lost free spins

My name is Dixie Johnson and I was playing the game of THE LEGEND OF Z AND I son free spins and after a couple of the free spins the game kept spinning so I had to go out of Double Down Casino and go back in and when I went to the game it never gave me my free spins and I still has 121 free spins left. I tried playing the game again and I never received them. Could you please return them to my game?

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C
8:31 pm EDT

DoubleDown Casino everything of double down

This is to the owners of Double Down. I am a loyal customer but after this I will no longer buy your chips and after I use what I have I will remove you from my games list. I bought chips today and not an hour later you had them for 4X. If I had known you were going to do that I would have waited. This really has upset me. Also I have been stuck on level 18 for forever, though I buy often and play everyday. the last thing is your games are so tight it is almost impossible to win anything or even get the bonus, no matter how much you pay or play. I am done with you double down.

Mona Mccoy
[protected]@yahoo.com

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J
12:35 am EDT

DoubleDown Casino slots

The slots are faulty. I was playing 300k a go on Caribbean Kitty and the coins that came in on a BONUS round were all blue and popping up 10k-30k coins! I got 95k on a 300k a go slot bonus. Then i got a SCATTER win of 10 free spins and that paid NOTHING! I am spinning 10-17 times before i get a win and that is always way lower than my bet i was getting 4k-28k back..At 300k a go. Can you imagine after 17 spins at 300k a go getting oon the 18th spin 4k!. I went from 32million to zero in a few minutes and i think i had about 11 wins which totaled 450k..Jeez

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Update by 1joan1
May 06, 2019 8:51 pm EDT

Yawn..No longer bother. Just played another 10 million and got only one win for every 15 spins and those wins were 12k or 30k..boring at 150k a go...BUY MORE CHIPS slaps up in less than two minutes..Do not bother paying for this app they simply tell you the slots are playing as they should-therefore as this is the gameplay everyday week after week etc etc-forget about it. On the FACEBOOK ddc page they are stuff with fake accounts and " we love you ddc " rubbish

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DoubleDown Casino Customer Reviews Overview

DoubleDown Casino is an online platform offering a variety of virtual casino games. Users can access a range of slot machines, video poker, blackjack, and roulette, all playable from a web browser or through a mobile app. The service operates on a free-to-play model, with options for in-app purchases to enhance the gaming experience. DoubleDown Casino's games are intended for entertainment purposes and do not involve real money gambling.

DoubleDown Casino In-depth Review

In summary, DoubleDown Casino offers a diverse range of games and a user-friendly interface, making it a popular choice for social casino enthusiasts. While it excels in providing a variety of games and social features, the lack of information on licensing and regulation may concern some users. The casino's focus on social gaming and its integration with social media platforms adds to the overall fun and communal experience.

Website Interface and Usability

The ease of navigation on DoubleDown Casino's website is quite good. Users can find games quickly and the menus are intuitive. The design and aesthetics are appealing with a vibrant color scheme that captures the excitement of a real casino. As for mobile compatibility, the site works well on various devices and there is an app available which makes gaming on-the-go convenient.

Game Selection

  1. Variety of Games Offered is impressive, with a wide range of slots, video poker, and table games available.
  2. There are some exclusive titles that can only be found at DoubleDown Casino, adding to its unique appeal.
  3. The quality of graphics and gameplay is generally high, providing an engaging gaming experience.

Fairness and Security

Information on licensing and regulation is not readily available, which might be a concern for some players. There is no clear indication of Random Number Generator Certification, but the games seem to operate fairly. The website appears to use data encryption to protect user privacy, though specific details are not provided.

Bonuses and Promotions

DoubleDown Casino offers various welcome bonuses and offers to new players. They also have a loyalty program to reward regular players, but the terms and conditions of these bonuses are not very clear and should be read carefully.

Customer Support

The availability of support is not specified, but there are multiple contact options including email and a customer service form. The responsiveness and helpfulness of the support team are decent, based on user feedback.

Payment and Withdrawal Options

As a social casino, DoubleDown Casino operates with virtual currency, so traditional deposit and withdrawal methods are not applicable. Transactions are made through in-app purchases, and the transaction speed is typically immediate.

Social Gaming Features

The casino encourages community interaction with features that allow players to play with friends. Leaderboards and tournaments add a competitive edge, and social media integration makes it easy to share achievements and invite friends.

Responsible Gaming

DoubleDown Casino promotes responsible gaming with options for self-exclusion and setting deposit limits. They also provide information and support for problem gambling.

User Reviews and Community Feedback

Overall user satisfaction seems high, with many players enjoying the social aspects of the casino. Common praises are for the game variety and the social features, while complaints often relate to the cost of in-game purchases. The trustworthiness of user reviews is generally good, but as with any online platform, should be taken with a grain of salt.

Updates and Maintenance

DoubleDown Casino regularly releases new games and updates. They are proactive with software updates and bug fixes. Information on scheduled maintenance and downtime is communicated to players in advance when possible.

Legal and Compliance

The casino seems to adhere to local gambling laws by offering social gaming rather than real-money gambling. They have an age verification process to ensure all players are of legal age. Details on compliance with anti-money laundering regulations are not specified.

Overall Experience

The key strengths of DoubleDown Casino include its wide game selection and social gaming features. However, the lack of transparency regarding licensing and security could be seen as a weakness. When compared to competitors, it holds its own in terms of game variety and social aspects. My final recommendation is that DoubleDown Casino is a fun option for those interested in social casino games, but players should be mindful of the virtual currency system and the potential costs involved.

How to file a complaint about DoubleDown Casino?

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3. Writing the Title:
- Summarize the main issue with DoubleDown Casino in the 'Complaint Title'.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure the complaint is clear, accurate, and complete before submission.

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- Submit the complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
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Follow these steps to effectively file a complaint against DoubleDown Casino on ComplaintsBoard.com.

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