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Double Leaf Wig
Double Leaf Wig Customer Service Phone, Email, Contacts

Double Leaf Wig
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www.doubleleafwig.com
www.doubleleafwig.com

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3.0 4 Reviews

Double Leaf Wig Complaints Summary

2 Resolved
2 Unresolved
Our verdict: While Double Leaf Wig has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Double Leaf Wig reviews & complaints 4

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12:54 pm EST

Double Leaf Wig 360 orange ombré lace wig

I ordered a wig from them on 11/22/18. They never emailed me shipping info nor tracking details. I waited a whole week to see if they will send me info but they never did. I spent $357 on the wig. I tried to email them and call also message on what's app and no response. The number and email does not even work. Thank god I order everything through PayPal. I had to file a claim with PayPal for them to finally provide tracking. When I received my wig, the box was beat up and my big was not properly packaged. Never again.

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8:48 am EDT

Double Leaf Wig I haven’t received my wig or tracking number

I ordered a wig last Friday October 5, got a confirmation that they received my payment but I still haven't received a tracking number and it is now the 12th. I've contacted the vendor several times and still no reply. I need my money back, the wig I ordered or both. This is ridiculous. Poor customer service. As soon as my payment was made I received a email, after that nothing

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6:48 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Double Leaf Wig Bad quality hair

I ordered some weaving hair from Doubleleafwig on their Aliexpress store managed by Adam Ye! I requested for Burmese Virgin hair wefts and a closure. Adam Ye went through the order with me and confirmed it. When I received the hair I was shocked! He sent me Indian Remy hair with very thin and brittle ends. The hair started shedding the moment I washed it. Hair sheds but that was worse! I sent numerous emails to Adam Ye but he didn't respond. The last email I sent, he responded by saying "I'm so sorry about that friend, maybe you should find another way of caring for the hair"! He also pretended like he doesn't understand English, but when I was placing my order he understood very well. ADAM YE, your dishonesty will catch up with you. Doubleleafwig = Double shedding, Double matting and tangling. Stop supplying bad quality mixed hair to customers. They have some stores on Aliexpress. http://www.aliexpress.com/premium/doubleleafwig.html?ltype=wholesale&d=y&origin=y&SearchText=doubleleafwig&initiative_id=&isViewCP=y&catId=0 Don't waste your money, their quality is very poor and when you complain to them they ignore you completely.

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9:47 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Double Leaf Wig crappy work and high priced poor customer service

I used to order many wigs from Double Leaf Wig. Even though their wigs are higher priced than any other place I usually go to, I really dig their styles. Despite the fact that I have received moon shaped hairlines, wrong sized caps, and jacked up bleached knots, I foolishly placed an order with Alex for a special made wig. Alex went over the order with me and told me he understood what to do. I finally get the wig and it was nothing that I ordered! The cap was clearly wrong, the color was clearly wrong, and I just wasted 400$ on a 14 inch wig that I could get for 200 or less anywhere else. I contacted Alex to tell him about the mistake and suddenly, he can understand what Im saying. He understood every time I was paying him but now the communication is weak. Pleeez! So I tell him give me his managers number. Yengming or some crap. Yengming has not responded in over 3 weeks. Nothing! Its like when you buy wigs from them they are all about the customer but when they screw up, they suddenly don understand English and they think ignoring the problem will make it go away! I have wasted money and I feel like being a 2 year customer buying a new wig every other month should account for something. Like a fool I even paid to have them correct a wig they sent to me that THEY did wrong! What kind of sense does that make. Im a fool for even dealing with them shady folk

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Lorrell
, US
Jun 28, 2018 8:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered my first wig and it came in 1 week. I ordered my second wig and its going almost a month. I've emailed the company 3 times with no response. They were really quick with the responses when I ordered the wig and had questions about the wig, however since they have received payment I have not heard back from them. I will not use them again and if I don't receive my wig by the end of the month I will have to report them as scammers. TRUST THE REVIEWS!

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M
Melanin28
, US
Apr 13, 2018 3:05 am EDT

I’m gonna through the same thing, poor customer service, emailing no response. They took the money within minutes from my PayPal account but didn’t send me my tracking number yet and I.T been days! I’m really getting frustrated with these people!

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Betty Green Wright
, US
May 01, 2017 12:19 am EDT

I paid for two wigs December of 2016. The wigs were never sent to me. I emailed, What's APP and called for 3 months - Nothing! Its like when you buy wigs from them they are all about the customer but when they screw up, they suddenly don't want to talk to you nor do they seem to understand English and they think ignoring the problem will make it go away! I had to threaten them with applying legal action. Finally a response and then three weeks passed and still no refund. Finally I decided to report them to customs. after this I was told to send my paypal information and they would reimburse me. The money was sent but the tricked me and sent payment less the paypal fees and I even loss the western union fee I paid to send them the money owed. I finally got a partial refund around mid April. DOUBLE LEAF is a fraud DO NOT ORDER FROM THEM. I have wasted money fooling with them but not again.

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Contact Double Leaf Wig customer service

Phone number

+86 152 6929 9798

Website

www.doubleleafwig.com

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